Customer Relationship Executive Female 12th Pass Jobs in Surat

Customer Care: Company Description Arham Share Private Limited is a financial services firm that has been operational since 2010. The company has a strong focus on independence, integrity, conservative risk management, and always putting clients first. Arham Share Private Limited offers retail brokering in equity, currency, commodities, online trading, mutual funds, depository services, IPOs, and insurance. Key Responsibilities: Respond to customer inquiries via phone, email, promptly and professionally. Provide accurate information on products, services, and company policies. Address and resolve customer complaints, escalating issues when necessary. Assist customers with order processing, modifications, and tracking. Collaborate with other departments to ensure efficient order fulfilment. Communicate and Update technical or product-related problems with respective department. Maintain detailed customer interaction records and generate reports on customer feedback. Qualifications: Proven experience in a customer service role. Proficiency in English communication (both verbal and written) as well as fluency in Hindi and Gujarati Strong problem-solving abilities and decision-making skills. Ability to work in a fast-paced environment with a calm demeanour. Familiarity with CRM software is a plus. Education and Experience: Bachelors degree preferred. Previous experience in customer service or a related field is advantageous.

This place is a rigorous growth opportunity for someone with leadership quality to lead a team while being a main point of communication for this brands customer with polite mannerism and good communication. You will be the face and voice of the brand, representing the organization to customers, hence the willingness to listen, solve grievances, help, serve and collaborate is important. To collaborate interdepartmentally and assisting in targets while maintain data via software, while increasing the efficiency of the department.Reporting to: GM Sales JD:1. To successfully manage customer relations by being a liaison between the company and the customer. Handling all type of customer grievances. Attending customer calls/ massages/ mails & replying them.2. She will be responsible to manage the data of customers over the multiple platforms like customized software, tally or at different Google drives.3. Will be responsible to lead the team of CREs. Leading a team & guiding them in day to day activities. Verifying the works which is done by CRM team.4. She has to look after outstanding of the debtors and has to make sure all payments come on time as per the terms decided with client.5. She will be responsible to track the various details like dispatch of goods of a respective customer as per deadline, KYC tracking, Invoice of goods, LR copy of transport for customer and agent both, etc.6. She has to look after all on time promotions of products through whats app, through call and through text.7. Coordinating with the Management. All goods should be delivered after approval of management which has to be done on time.8. Develop and monitor customer care strategies & formulate policies to solve customer issues on immediate basis.9. To come up with ideas and solution to make the department more effective and productive on a day-to-day level.