Customer Care Job Vacancies in Surat

Join our team as an Airport Customer Service Associate in Surat, India. This full-time role is perfect for individuals with 0 to 4 years of experience and requires a minimum education of 12th pass. nnAs an Airport Customer Service Associate, you will be the first point of contact for passengers, ensuring their travel experience is smooth and enjoyable. Your main responsibilities will include assisting customers with check-in procedures, providing information about flight schedules, and addressing any inquiries or concerns. nnYou will guide passengers through the boarding process, help manage baggage claims, and facilitate smooth communication between the airline and passengers. Additionally, you will handle any issues or complaints professionally, aiming for timely resolutions. Effective communication and a friendly attitude are essential as you interact regularly with travelers, airport staff, and personnel.nnTo succeed in this role, you should have strong interpersonal skills to engage warmly with passengers and demonstrate problem-solving abilities to handle various situations. Attention to detail is important to maintain accuracy in your tasks. A willingness to work in shifts is expected since this role involves a dynamic airport environment. Overall, your dedication to excellent service will significantly enhance the customer experience at the airport.

Join our team as an Airport Customer Service Associate in Surat, where you will play a vital role in ensuring a positive experience for travelers. In this full-time position, you will engage with customers, assisting them with inquiries and providing information about airport services.nnKey Responsibilities:nn- Customer Assistance: Greet and assist passengers at the airport, helping them with check-in, boarding information, and any travel inquiries.n- Information Distribution: Provide clear and accurate information about flight schedules, baggage policies, and airport facilities to ensure travelers can navigate easily.n- Issue Resolution: Address passenger concerns and resolve issues promptly to enhance customer satisfaction and maintain a positive atmosphere at the airport.n- Collaboration: Work closely with other airport staff, including security and ground services, to ensure smooth operations and efficient customer service.nnRequired Skills and Expectations:nnCandidates for this role should have completed at least the 10th grade and possess excellent communication skills in English and any other local language. A friendly and approachable demeanor is essential for interacting with passengers from diverse backgrounds. Teamwork is crucial, as you will collaborate with various airport departments. A proactive attitude toward problem-solving and a willingness to assist others will greatly enhance your effectiveness in this position. Experience is not mandatory, making this an ideal opportunity for individuals looking to start or grow their careers in customer service.

Join our team in Surat as Airport Ground Staff, where you will play a crucial role in ensuring a smooth and efficient airport experience. This full-time position is ideal for individuals who are ready to start their career in the aviation industry.nnKey Responsibilities:nn1. Customer Service: Assist passengers with check-in procedures, provide information about their flights, and handle any inquiries or concerns to enhance their travel experience.nn2. Baggage Handling: Manage the loading and unloading of luggage, ensuring it is transported securely and efficiently, while adhering to safety standards.nn3. Flight Coordination: Collaborate with flight crews and operations teams to ensure timely boarding and departure of flights, helping to maintain the airports schedule.nn4. Safety Compliance: Follow all safety regulations and airport protocols, ensuring a safe environment for passengers and staff at all times.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess good communication skills to interact effectively with passengers and team members. A positive attitude and an ability to work well under pressure are essential. While prior experience is not mandatory, a willingness to learn and adapt in a fast-paced environment is highly valued. Employees are expected to work diligently, demonstrate teamwork, and maintain a professional demeanor while representing the airport. This role offers a unique opportunity to gain valuable experience in the aviation sector.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

We are hiring a Technician who will support new CarzSpa franchise openings by handling complete studio setup, including machine installations, lighting setup, equipment testing, and post-installation repair/AMC work.This role is critical in ensuring smooth franchise onboarding and continuous technical support.Key Responsibilities:-1. Studio Setup WorkVisit new franchise location and handle complete technical setup.Install detailing machines (vacuum, extractor, steam, RO, pressure washer).Setup lighting (ceiling lights, task lights, bay lights).Install and configure compressor, water line, drainage, and electric points.Check studio layout and ensure it matches CarzSpa standards.Run test operations for all machines after installation.Provide basic training to franchise staff on machine handling.2. Machine Installation & ConfigurationAssemble, mount, and configure machines according to guidelines.Calibrate equipment for correct pressure, suction, or temperature.Ensure safe wiring and load management for all electrical equipment.3. Machine Repair & AMC WorkAttend breakdown calls from franchise studios.Diagnose machine issues and perform on-site repair.Schedule and complete preventive AMC visits.Replace faulty parts and recommend upgrades when required.Maintain service logs and machine health reports.4. Technical Support & ReportingRequirementsITI / Diploma (Electrical / Mechanical / Electronics).Hands-on experience with machine installation or field service.Basic electrical wiring and load understanding.Comfortable with travel (frequent site visits).

We are looking for enthusiastic individuals to join our team as Ground Staff in Surat. This role involves providing support and ensuring a smooth experience for our customers. Key responsibilities include:- Customer Service: Interact with passengers, assist with check-in procedures, and answer inquiries about flights and services, ensuring a friendly and helpful atmosphere.- Baggage Handling: Manage and process passengers' luggage, ensuring it is safely stored and delivered while maintaining accurate records to prevent loss.- Safety Inspections: Conduct routine checks for safety and security, ensuring compliance with airport regulations and maintaining a secure environment.- Communication: Coordinate with airline staff and other departments to relay essential information regarding delays or changes, helping to minimize passenger inconvenience.- Documentation: Assist in preparing necessary documentation for flights and maintaining accurate records of flight operations, contributing to efficient operations.The ideal candidate should possess:- Communication Skills: Ability to interact clearly and effectively with customers and team members.- Teamwork: A collaborative mindset, willing to work closely with others to achieve common goals.- Problem-Solving: Strong analytical skills to address and resolve any issues that may arise during service.- Adaptability: Willingness to work in a dynamic environment, handling varying tasks and responsibilities.- Organization: Ability to manage multiple tasks efficiently while maintaining attention to detail.Candidates with 0 to 6 years of experience and a minimum educational qualification of 12th grade are encouraged to apply.

We are looking for a Customer Service Representative in Surat, India. This role is perfect for individuals with 0 to 3 years of experience, especially those who have completed their 12th grade. As a key member of our team, you will ensure customer satisfaction through effective communication and support.nnKey Responsibilities:nn1. Customer Assistance: You will handle customer inquiries through various channels, providing information and resolving issues in a friendly and efficient manner.nn2. Problem Solving: You will identify customer problems and work towards effective solutions, ensuring customers' needs are met promptly.nn3. Record Keeping: You will maintain accurate records of customer interactions, ensuring all information is logged properly for future reference.nn4. Feedback Collection: You will gather customer feedback to help improve services and products, contributing to the continuous improvement of the company.nnRequired Skills and Expectations:nnCandidates should have clear communication skills to interact with customers effectively. A strong problem-solving ability is important to address customer issues swiftly. Basic computer skills are necessary for record-keeping and documentation. You should be a team player with a positive attitude, ready to learn and adapt to new situations. A commitment to providing excellent customer service is essential in this role.