Customer Care Job Vacancies in Surat

We are seeking a dedicated Customer Care Executive to join our team in Surat, India. This role is perfect for freshers who have completed their 12th grade and are eager to kickstart their careers in customer service.As a Customer Care Executive, you will be responsible for assisting customers by addressing their inquiries and resolving issues. Your customer interactions will be essential in building positive relationships and ensuring customer satisfaction.Key Responsibilities:1. **Customer Support**: Respond to customer queries via phone, email, or chat, providing accurate information and solutions promptly.2. **Issue Resolution**: Identify customer problems and work towards resolving them efficiently, ensuring a seamless experience for the customer.3. **Product Knowledge**: Maintain up-to-date knowledge of company products and services to provide informed assistance to customers.4. **Documentation**: Record customer interactions and feedback accurately in the system to help improve service quality.5. **Feedback Collection**: Gather customer feedback and suggestions to relay back to the management for service improvement.To excel in this role, you should have strong communication skills, be patient, and possess a good understanding of customer service principles. A positive attitude and the ability to work independently will help you succeed in a remote work environment. Additionally, being tech-savvy and proficient in using computers will enhance your performance in this position.

We are seeking a friendly and organized Front Desk Receptionist to join our team in Surat. The ideal candidate will have 1 to 3 years of experience, be a 12th-grade pass, and possess excellent communication skills.Key Responsibilities:- **Welcoming Guests:** Greet visitors with a warm and friendly attitude, ensuring they feel comfortable and valued upon arrival.- **Managing Phone Calls:** Answer phone calls promptly and professionally, directing inquiries to the appropriate departments and providing information as needed.- **Scheduling Appointments:** Maintain the appointment calendar by scheduling meetings and ensuring all parties are informed of their appointments.- **Administrative Support:** Assist with various administrative tasks, such as managing correspondence, filing documents, and maintaining office supplies to ensure a smooth workflow.- **Handling Inquiries:** Address any questions or concerns from guests and staff in a timely manner, providing assistance whenever possible.Required Skills and Expectations:The ideal candidate must be a female who has completed high school and has at least 1 to 3 years of experience in a similar role. Strong communication skills are essential for effective interaction with guests and staff. The candidate should be proficient in basic computer operations and have excellent organizational abilities to handle multiple tasks efficiently. A polite and professional demeanor is crucial for creating a welcoming environment for all visitors

Key Responsibilities:Make outbound calls to prospective or existing customers.Answer inbound customer calls professionally.Explain products or services and address customer questions.Generate leads and convert inquiries into sales.Follow up with customers regarding products, payments, or appointments.Maintain accurate customer records and update databases.Meet daily, weekly, or monthly calling and sales targets.Handle customer complaints and escalate issues when necessary.Build and maintain positive customer relationships.Required SkillsGood verbal communication skills.Strong listening and interpersonal skills.Basic computer knowledge and typing skills.Confidence and persuasion abilities.Patience and problem-solving skills.Ability to work under targets and deadlines.

We are looking for a dedicated Cashier to join our team in Surat. In this role, you will handle transactions, support our customers, and ensure a smooth checkout experience. **Key Responsibilities:**- **Processing Transactions:** You will accurately handle cash, credit, and debit card transactions to ensure customers receive correct change and receipts. - **Customer Service:** Providing friendly and helpful service is essential. You should be ready to assist customers with their inquiries and ensure they leave satisfied.- **Maintaining Cash Register:** It is important to keep the cash register organized and ensure all funds are accounted for at the end of your shift.- **Handling Returns and Exchanges:** You will process returns and exchanges smoothly by following company policies, ensuring customer satisfaction while adhering to our guidelines.- **Updating Inventory:** Assisting in monitoring stock levels at the checkout area and reporting items that need to be replenished or restocked.**Required Skills and Expectations:**- Basic math skills are necessary to handle transactions accurately and efficiently.- Strong communication skills will help in dealing with customers effectively and courteously.- Attention to detail is crucial for ensuring all transactions are precise and that the cash register balances correctly.- A positive attitude and a willingness to learn will help you grow in this role, especially if you are new to the workforce.- Flexibility to work different shifts as needed, ensuring coverage during busy hours and events.

Answering phone callsHandling emails and messagesScheduling appointments and meetingsMaintaining records and filesGiving information to customersManaging the reception/front desk areaCoordinating with other staff membersHandling inquiries and complaints politelyUsing computer software for office work

As a Visa Counsellor, you will guide clients through the complex visa application process. Your role will involve providing accurate information, managing documentation, and ensuring that applicants meet the requirements set by immigration authorities.**Key Responsibilities:**- **Client Consultation:** Engage with clients to understand their visa needs and provide them with tailored advice on the best visa options available.- **Documentation Management:** Assist clients in gathering and organizing necessary documentation to support their visa applications, ensuring all requirements are met.- **Application Review:** Review completed visa applications for accuracy and completeness before submission, reducing the likelihood of rejections.- **Follow-Up Communication:** Maintain regular communication with clients to keep them informed about their application status and address any questions they may have.- **Stay Updated on Regulations:** Keep abreast of current immigration laws and policies to provide clients with the most relevant and accurate information.**Required Skills and Expectations:**- Proven experience in visa counselling or a related field for at least 1-5 years.- Strong communication skills, both verbal and written, to convey complex information clearly to clients.- Detail-oriented approach to reviewing documentation and applications thoroughly.- Ability to handle multiple cases simultaneously while maintaining a high level of customer service.- Proficiency in using computer systems and basic software applications to manage client information.- Female candidates only, with a professional attitude and the ability to work in an office environment.

We are looking for a Customer Relationship Manager to join our team in Surat. In this role, you will be responsible for building and maintaining strong relationships with our customers. Your experience in customer service and relationship management will be crucial to our success.**Key Responsibilities:**- **Manage Customer Accounts:** Maintain detailed knowledge of customer needs and preferences to ensure that we meet their expectations and build loyalty.- **Respond to Inquiries:** Address customer questions and concerns promptly, providing clear and helpful solutions to enhance their experience.- **Develop Strategies:** Create and implement strategies to improve customer satisfaction and engagement, ensuring that our services meet their evolving needs.- **Monitor Feedback:** Collect and analyze customer feedback regularly to identify areas for improvement and to gauge customer satisfaction levels.- **Collaboration with Teams:** Work closely with sales, marketing, and product teams to ensure a seamless experience for customers and to communicate their needs effectively.**Required Skills and Expectations:**The ideal candidate should have a Bachelors degree in Business Administration or Commerce. You should possess strong communication and interpersonal skills, enabling you to build rapport with clients effectively. A minimum of 1 to 3 years of experience in customer relationship management or a related field is expected. You should be proficient in using CRM software and comfortable analyzing customer data. Additionally, a problem-solving attitude and the ability to work independently are essential for success in this role.

As a Visa Counsellor, you will play a vital role in assisting clients with their visa application processes. Your primary responsibility will be to provide accurate information, guidance, and support to individuals seeking visas from various countries.**Key Responsibilities:**- **Client Consultation:** Engage with clients to understand their visa needs and provide tailored advice on the application process, documentation, and eligibility requirements.- **Document Review:** Assess client documentation to ensure completeness and compliance with visa requirements, making suggestions for improvements where necessary.- **Application Assistance:** Guide clients through the completion of visa applications, ensuring all necessary forms are filled out correctly and submitted on time.- **Follow-Up:** Maintain regular communication with clients during the application process, providing updates and responding to any inquiries or concerns they may have.- **Knowledge Update:** Stay informed about the latest visa regulations, policies, and processes for various countries to offer accurate and up-to-date information.Required skills and expectations include:- **Strong Communication:** You should have excellent verbal and written skills to effectively explain complex information to clients.- **Attention to Detail:** You need to be meticulous in reviewing documents and applications to avoid errors that could lead to application rejections.- **Problem-Solving Abilities:** You must be able to think critically and provide solutions when clients face challenges during the visa process.- **Time Management:** You should be able to prioritize tasks effectively to meet deadlines in a fast-paced environment.- **Customer Service Orientation:** A friendly and professional attitude is necessary to build trusting relationships with clients.

Company DescriptionEstablished in 2007 in Surat, Gujarat, BESTZONE BK LLP is a prominent wholesaler and trader specializing in a diverse range of home and kitchen equipment, as well as car accessories. The company also provides reliable dropshipping services, offering seamless solutions to support businesses. With a commitment to quality and customer satisfaction, BESTZONE BK LLP has established itself as a trusted name in the industry.Location: Katargam (Surat)SHADE NO. 2 ROYAL GOWDOWN, Ved Rd, near Murti Bag Mandir, opp vedant green ville Katargam, Surat, Gujarat 395004This is a full-time on-site role for a Cashier, based in Surat. Time: 9 Am to 6 PmRole Description Cash handling, payment processing, and basic accounting skills Should have tally software knowledge Customer service and communication skills to effectively address customer inquiries Attention to detail and accuracy to manage transactions efficiently Previous cashier or retail experience. Salary: 12000 to 16000/-

Computer Basic Knowledge and General Knowledge, if Courier Knowledge (positive)

Opening for Customer Support Executive - Ticketing and food

Looking for a dynamic store manager

Job Title: Receptionist / Front Desk ExecutiveJob SummaryWe are seeking a professional, friendly Receptionist to manage the front desk, handle administrative tasks, and create a positive first impression for visitors.Key ResponsibilitiesVisitor Management: Greet, welcome, and direct guests to the appropriate personnel.Communication: Answer, screen, and forward calls, and provide information via phone or email.Office Maintenance: Maintain a tidy reception area, manage mail/deliveries, and organize supplies.Administration: Assist with data entry, filing, and scheduling.Required Skills & QualificationsEducation: Minimum 10th Pass or relevant experience is a plus.Communication: English and Hindi skills.Traits: Professional, customer-service oriented, and capable of multitasking.Job Details & PostingType: Full-time.Experience: Fresher or 1 years.Salary: Competitive, industry standard

Sales Associates at Shubham K Mart handle frontline retail tasks in a fast-paced hypermarket environment. They focus on customer assistance and store operations to drive sales and satisfactionKey Responsibilities- Assist customers with shopping needs, greet them, answer inquiries, and resolve concerns promptly.[1]- Manage sales transactions efficiently using POS systems and handle cash accurately.[1][2]- Maintain attractive product displays, restock shelves, and ensure a clean, organized store layout.

Key Responsibilities of CRM act as the primary point of contact, handling inquiries, resolving complaints, provide support, and collaborating with sales/marketing teams to identify growth opportunities and improve the customer experience. Develop and maintain strong, trust-based relationships with key clients to foster loyalty. Proactively identify and resolve customer complaints, issues, and inquiries swiftly to maintain high satisfaction levels Act as the liaison between customers and internal teams (sales, product, marketing) to ensure needs are met.Required Skills and Qualifications Experience: Usually 2+ years in customer service, sales, or account management. Education: Bachelor's degree in Business Administration, Marketing, or a related field. Communication: Strong communication skill in English and Hindi Analytical Skills: Ability to analyze customer data, trends, and feedback to make data-driven decisions. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

*Urgently Hiring Social Media Executive**Key Skills & Competencies*Strong knowledge of all major social media platforms & tools.Creative thinking and content ideation.Excellent communication and copywriting skills (English & Hindi/Regional language preferred).Basic knowledge of ad management tools (Meta Business Suite, Google tools).Analytical mindset with ability to read insights and optimize campaigns.Ability to multitask and work under deadlines. *Qualifications*Minimum 12 years of experience in Social Media Management.Freshers with strong internship experience can also apply.*Location: Kadodara,Surat* Please Note:Only local Surat candidates will be considered. To Apply:*Send your updated resume to:* placementcom242@gmail.com Contact:+918160504387

Customer Relationship Manager (CRM) FemaleSalary: 15,000 25,000 per monthExperience: 23 YearsLocation: On-siteJob Summary:We are looking for a confident and customer-focused Female Customer Relationship Manager (CRM) to handle client communication and coordination. This is a back-end, desk-based role involving regular interaction with customers through phone calls, WhatsApp, emails, and Zoom meetings.Key Responsibilities:Communicate with customers via calls, WhatsApp, emails, and ZoomProvide end-to-end customer support and service assistanceShare required data, PDFs, and sample photos with customersFollow up on order status, delivery timelines, and paymentsSchedule customer appointments and meetingsCoordinate internally for smooth service deliveryMaintain accurate customer records and follow-upsEnsure timely responses and a positive customer experienceWorking Hours:9-hour shift (8 working hours + 1-hour break)Shift options: 9:30 AM6:30 PM or 10:00 AM7:00 PMSkills & Requirements:23 years of experience in CRM / client handlingStrong communication skills with confident speaking abilityHindi mandatory, English preferredBasic computer skills (Excel, emails, PDFs)Tech-savvy, organized, proactive, and follow-up drivenPreference:Married candidates preferred (unmarried may also apply)

The Warehouse/Stockroom Sales Support Associate ensures smooth backend operations by managing inventory flow, supporting store replenishment, maintaining stock accuracy, and enabling the sales team with timely product availability. The role upholds compliance, documentation, and operational discipline across warehouse and stockroom activities.