Customer Care Executive (Female Candidates Preferred)

Anvtech

Customer Care:

Company Description

Arham Share Private Limited is a financial services firm that has been operational since 2010. The company has a strong focus on independence, integrity, conservative risk management, and always putting clients first. Arham Share Private Limited offers retail brokering in equity, currency, commodities, online trading, mutual funds, depository services, IPOs, and insurance.

Key Responsibilities:

Respond to customer inquiries via phone, email, promptly and professionally.

Provide accurate information on products, services, and company policies.

Address and resolve customer complaints, escalating issues when necessary.

Assist customers with order processing, modifications, and tracking.

Collaborate with other departments to ensure efficient order fulfilment.

Communicate and Update technical or product-related problems with respective department.

Maintain detailed customer interaction records and generate reports on customer feedback.

Qualifications:

Proven experience in a customer service role.

Proficiency in English communication (both verbal and written) as well as fluency in Hindi and Gujarati

Strong problem-solving abilities and decision-making skills.

Ability to work in a fast-paced environment with a calm demeanour.

Familiarity with CRM software is a plus.

Education and Experience:

Bachelors degree preferred.

Previous experience in customer service or a related field is advantageous.

• Experience

  1 - 3 Years

• No. of Openings

  5

• Education

  Higher Secondary, B.B.A, B.Com

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  parleypoint CBH 608 Surat