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CRM Job Vacancies in Surat

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  • 0 - 6 yrs
  • 6.5 Lac/Yr
  • Surat
Customer Relationship Marketing Communication Strategic Communication Agency Sales Management Skills Lead Generation Field Sales Negotiation Skills b2c Marketing Field Marketing Selling Skills Technical Sales
We are looking for a dedicated Field Sales Executive to join our team in Surat, India. This role is ideal for individuals with a passion for sales and customer interaction, regardless of prior experience. nnKey Responsibilities:nn1. Client Engagement: You will actively interact with potential customers to understand their needs and promote our products or services effectively.n n2. Sales Target Achievement: Your goal will be to meet specific sales targets by converting leads into customers through effective selling techniques.nn3. Market Research: You will gather information about market trends and competitors, helping us to refine our sales strategy accordingly.nn4. Customer Relationship Management: Building and maintaining strong relationships with clients will be essential for securing repeat business and referrals.nnRequired Skills and Expectations:nnThe ideal candidate should have strong communication skills to articulate product benefits clearly. A good understanding of customer needs and the ability to persuade and negotiate will be crucial for success in this role. We expect candidates to be driven, self-motivated, and able to work independently while also collaborating with team members when necessary. A professional demeanor and a positive attitude will help in creating a good impression with clients. Since this role is full-time and involves working from the office, reliability and punctuality are essential.
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Urgent Requirement For Field Sales Executive

CopyHart Services Private Limited

  • 1 - 3 yrs
  • 0.8 Lac/Yr
  • Piplod Surat
Corporate Sales Marketing Communication Field Sales Management Skills Agency Sales Customer Relationship Selling Skills Negotiation Skills Strategic Communication
We are seeking a dynamic and client-focused Field Sales Executive to promote and sell our IPR services, including trademark, copyright, and patent registrations. The role involves meeting clients face-to-face, explaining the importance of IPR protection, and driving business growth through field sales activities. -> KEY RESPONSIBILITIES - Identify and approach potential clients (startups, SMEs, corporates) for IPR services. Conduct client meetings to explain trademark, copyright, and patent registration processes. Educate businesses on the importance of protecting intellectual property. Generate leads through field visits, networking, and referrals. Achieve monthly and quarterly sales targets. Maintain strong client relationships and ensure repeat business. Coordinate with the legal team for smooth onboarding and documentation. Prepare daily/weekly sales reports and share market feedback with management. -> QUALIFICATIONS & SKILLS - Bachelor's degree in Business Administration, Marketing, or Law preferred. 1-2 years of experience in field sales (experience in legal/IPR services is preferred). Strong communication, presentation, and negotiation skills. Ability to explain legal concepts in simple terms to clients. Goal-oriented, self-motivated, and resilient. Proficiency in MS Office and CRM tools. -> Salary - 25,000 - 50,000 -> Office timings - 10:00 am - 7:00 pm (IST) -> Employment type - Full Time -> Working days - Monday - Saturday -> Target will be given that the employee should complete. -> One year Contract with 3 months Provision.
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  • 2 - 6 yrs
  • 2.3 Lac/Yr
  • Dindoli Surat
Communication Sales CRM Sales Convincing Skills Accounting Knowledge
We are Looking for a Dynamic and Enthusiastic Tele Sales Executive to Join Our Sales Team. the Ideal Candidate Will Be Responsible for Promoting and Selling Our Petrol Pump Software (pps) to Potential Clients Over the Phone. this Role Requires a Combination of Sales Expertise, Product Knowledge, and Exceptional Communication Skills to Generate Leads, Close Deals, and Expand Our Customer Base.
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  • 3 - 8 yrs
  • 12.0 Lac/Yr
  • Surat
Sales Lead Generation Proposal Writing CRM Sales Process Tech Sales
We are looking for a Business Development Manager to join our team in Surat. This role is essential for driving growth and expanding our customer base. Key Responsibilities:- Identify New Business Opportunities: Research and analyze market trends to discover potential clients and new markets to drive sales growth.- Build and Maintain Relationships: Establish strong professional relationships with clients to understand their needs and ensure client satisfaction.- Create Business Plans: Develop strategic plans to achieve sales targets and enhance market presence, ensuring alignment with company goals.- Collaborate with Teams: Work closely with marketing, sales, and product teams to improve service offerings and address customer needs effectively.- Prepare Sales Reports: Monitor and report on sales performance metrics, providing insights and recommendations to the management team.Required Skills and Expectations:Candidates should have 3 to 8 years of experience in business development or sales, with a proven track record of meeting sales targets. A Bachelor's degree in Business Administration (B.B.A) is required. Strong analytical and negotiation skills are essential for success in this role. The ideal candidate should also possess excellent communication skills, allowing for effective interaction with clients and team members. Familiarity with market research and CRM software will be an advantage. A proactive attitude and the ability to work independently while managing multiple projects are essential traits for this position.
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  • 2 - 5 yrs
  • 6.5 Lac/Yr
  • Surat
Team Leader Management Skills Sales Relationship Customer Manager Problem Solving Good Communication Skills Fluent English Inventory Management Adequate Knowledge Jewelry Knowledge
Manage Daily Operations of the Gold Jewelry ShowroomLead & Motivate the Sales TeamAssist Customers in Purchasing JewelryMonitor Inventory, Billing & Stock AccuracyEnsure Excellent Customer Service
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  • Fresher
  • Surat
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center
We are seeking a dedicated Customer Care Executive to join our team in Surat, India. This role is perfect for freshers who have completed their 12th grade and are eager to kickstart their careers in customer service.As a Customer Care Executive, you will be responsible for assisting customers by addressing their inquiries and resolving issues. Your customer interactions will be essential in building positive relationships and ensuring customer satisfaction.Key Responsibilities:1. Customer Support: Respond to customer queries via phone, email, or chat, providing accurate information and solutions promptly.2. Issue Resolution: Identify customer problems and work towards resolving them efficiently, ensuring a seamless experience for the customer.3. Product Knowledge: Maintain up-to-date knowledge of company products and services to provide informed assistance to customers.4. Documentation: Record customer interactions and feedback accurately in the system to help improve service quality.5. Feedback Collection: Gather customer feedback and suggestions to relay back to the management for service improvement.To excel in this role, you should have strong communication skills, be patient, and possess a good understanding of customer service principles. A positive attitude and the ability to work independently will help you succeed in a remote work environment. Additionally, being tech-savvy and proficient in using computers will enhance your performance in this position.
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  • 2 - 3 yrs
  • 3.0 Lac/Yr
  • Surat
CRM Sales Customer Relationship Customer Service Customer Care Customer Support
Key Responsibilities of CRM act as the primary point of contact, handling inquiries, resolving complaints, provide support, and collaborating with sales/marketing teams to identify growth opportunities and improve the customer experience. Develop and maintain strong, trust-based relationships with key clients to foster loyalty. Proactively identify and resolve customer complaints, issues, and inquiries swiftly to maintain high satisfaction levels Act as the liaison between customers and internal teams (sales, product, marketing) to ensure needs are met.Required Skills and Qualifications Experience: Usually 2+ years in customer service, sales, or account management. Education: Bachelor's degree in Business Administration, Marketing, or a related field. Communication: Strong communication skill in English and Hindi Analytical Skills: Ability to analyze customer data, trends, and feedback to make data-driven decisions. Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
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  • 1 - 3 yrs
  • 4.8 Lac/Yr
  • Surat
Strong Understanding Of PR Pathways and Skill Assessments Excellent Communication and Interpersonal Skills High Attention to Detail and Accuracy in Documentation Ability to Manage Multiple Cases and Meet Deadlines Proficiency in MS Office Email Drafting and CRM Tools
Roles & Responsibilities Provide accurate guidance on PR & Dependent Visas(Canada & Australia),including eligibility checks, points system, timelines, and pathways. Handle inquiries through walk-ins, calls (new & follow-up), WhatsApp, andemails, and convert qualified leads into paid clients. Recommend suitable programs such as Express Entry, PNP, Skill Assessment,etc., and maintain strong follow-ups until client confirmation. Maintain daily counseling records, manage incoming leads, and coordinatewith telesales for lead flow. Collect, verify, and review client documents; guide on corrections andformatting. Prepare and manage EOI (Express Entry, Skill Select), PNP,WES/ACS/VETASSESS, and other visa-related applications. Create and manage online applications on IRCC, Skill Select, State Portals,ensuring accurate forms, LOEs, and documentation. Track file progress, ensure timely submissions, share weekly updates, andrespond to process/timeline-related queries. Maintain CRM/Excel records for each client and ensure confidentiality of alldocuments. Follow company policies, immigration guidelines, and participate in reviewsand continuous improvements.Requisite Skills: Strong understanding of PR pathways and skill assessments. Excellent communication and interpersonal skills. High attention to detail and accuracy in documentation. Ability to manage multiple cases and meet deadlines. Proficiency in MS Office, email drafting, and CRM tools.Desired Skills: Proven experience of 1 year as Immigration Consultant is preferred
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Hiring For Sales Manager

Fit Infinity Gym

  • 3 yrs
  • 3.0 Lac/Yr
  • Surat
Direct Marketing Customer Relationship Marketing Marketing Communication Sales Operations Lead Generation Direct Sales Management Skills Leadership Negotiation Skills Convincing Power
Fit Infinity Gym, Vesu is looking for a dynamic and result-oriented Sales Manager to join our team. The ideal candidate should have strong sales skills and the ability to drive memberships and business growth.The Sales Manager will be responsible for managing day-to-day sales operations at the gym, generating new business through walk-ins, referrals, corporate tie-ups, and local marketing initiatives. The role includes planning and executing marketing and promotional activities, handling and following up on new enquiries received via calls, walk-ins, and online leads, and ensuring timely conversion of prospects into members. The Sales Manager will also manage membership renewals, focus on customer retention, maintain accurate sales records, prepare daily and weekly performance reports, and coordinate closely with trainers and front desk staff to ensure smooth onboarding and a positive experience for all members.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Katargam Surat
Customer Relationship Corporate Sales Marketing Communication Agency Sales Management Skills Lead Generation Field Sales Negotiation Skills Selling Skills Direct Sales
1 vacancy available for male .
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Inside Sales Executive Fresher

AmbiSure Technologies PVT LTD

  • 0 - 3 yrs
  • Adajan Surat
Communication Sales Call Mails Active Listening Negotiation CRM Time Management Adaptability Problem Solving Team Building Relationship Building Lead Generation Corporate Sales Inside Sales Technical Sales Cold Calling Pressure Handling Client Management Outbound Calling
Key Responsibilities:1. Conduct sales calls: Engage with potential clients over the phone to promote products or services.2. Respond to emails: Address inquiries and provide information to leads through email communication.3. Active listening: Understand customer needs and concerns to tailor sales pitches effectively.4. Negotiation: Discuss pricing and terms with clients to secure deals that benefit both parties.5. Utilize CRM: Keep track of customer interactions and update information in the customer relationship management system.6. Time management: Prioritize tasks efficiently to meet sales targets and deadlines.7. Adaptability: Adjust sales strategies based on feedback and market trends.8. Problem solving: Resolve customer issues and concerns to maintain satisfaction and drive sales.9. Team building: Collaborate with colleagues to achieve sales goals and foster a positive work environment.10. Relationship building: Build and maintain strong connections with clients to ensure repeat business and referrals.11. Lead generation: Identify potential leads and convert them into sales opportunities.12. Corporate sales: Engage with businesses to secure large-scale sales deals.Required Skills and Expectations:- Excellent communication skills to effectively convey product information and build rapport with clients.- Proficient in sales call techniques and overcoming objections during conversations.- Ability to handle pressure and maintain professionalism during high-stress situations.- Strong client management skills to nurture relationships and retain customers.- Experience in outbound calling and cold calling to generate leads and secure new clients.- Knowledge of technical sales processes to sell complex products or services effectively.
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Branch Manager

Kenil Management Services Pvt. Ltd.

  • 5 - 8 yrs
  • 12.0 Lac/Yr
  • Adajan Surat
CRM Systems Analyst Microsoft Office Branch Administration Immigration Consultant Team Handling Team Management Skills
Kenil Management Services Pvt. Ltd. introduces itself as one of the top-notch HR & Placement companies in Surat, Gujarat, offering comprehensive HR solutions to the clients.
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Customer Relationship Communication Skills MS Office Word Data Management
As a Back Office Executive, your main responsibility is to provide administrative and clerical support to the back office team. This includes ensuring the smooth and efficient operation of the office, handling data management tasks, and supporting customer relationship management efforts. Key responsibilities include:1. Providing administrative support to the back office team2. Handling data entry, data management, and record-keeping tasks3. Assisting with the preparation of reports, presentations, and other documents
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Customer Care Customer Support Strategic Communication Customer Handling
CRM SR. EXECUTIVEThe Senior CRM Executive at Sylvi will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership.Key Responsibilities:Supervise CRM Executives and ensure high service quality and TAT adherenceHandle escalated queries and resolve customer concerns effectively.Monitor ticket flow, assign priorities, and ensure timely closures.Train and support team members on SOPs and customer handling techniques.Collaborate with departments (Operations, Technical, QA) to resolve complex issues.Generate reports using CRM dashboards for performance reviews.Uphold a customer-first approach in all team functions.Required Skills & Competencies:Soft SkillsConflict ResolutionPatience & EmpathyMultitasking & PrioritizationTeam MentoringEscalation HandlingCommunication Skills: Verbal, Written, Convincing Ability, Fluency Most PreferableTechnical SkillsAdvanced ExcelCRM Software Knowledge (e.g., Zoho, Freshdesk)Dashboard ManagementTicket Handling & Process OptimizationQualifications:Bachelors degree in any relevant discipline.2 -3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience.Key Performance Indicators (KPIs):Customer Satisfaction (CSAT)First Response & Resolution TimesEscalation RateSLA ComplianceCoaching & Feedback Implementation
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  • 1 - 3 yrs
  • 2.5 Lac/Yr
  • Surat
Fmcg Sales Sales CRM Sales
Job Description Field Sales RepresentativePosition OverviewWe are looking for a dynamic and motivated Field Sales Representative to join our team. The role involves generating leads, building strong client relationships, and achieving sales targets through field visits, presentations, and market development activities.Key ResponsibilitiesIdentify and visit prospective customers in assigned territory.Generate leads through cold calls, references, and networking.Present products/services effectively and conduct demonstrations when required.Negotiate and close sales deals to achieve monthly and quarterly targets.Maintain strong relationships with existing customers to ensure repeat business.Collect market intelligence regarding competitor products, pricing, and strategies.Maintain accurate records of sales activities, customer interactions, and pipeline status in CRM/reporting tools.Collaborate with the marketing and operations team to ensure smooth order fulfillment.Represent the company at trade shows, events, and exhibitions if required.Required Qualifications & SkillsBachelors degree in Business, Marketing, or a related field (preferred).Proven experience in field sales, retail sales, or B2B sales (13 years preferred).Strong communication, negotiation, and interpersonal skills.Ability to work independently and manage time effectively.Willingness to travel extensively within assigned territory.Goal-oriented mindset with a passion for achieving results.Basic computer knowledge (MS Office, CRM tools).Compensation & BenefitsCompetitive salary with performance-based incentives.Travel allowance / reimbursements.Training and career development opportunities.Health and insurance benefits (if applicable).
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  • 3 - 6 yrs
  • 6.0 Lac/Yr
  • Surat
Strategic Execution Reports & Presentations Travel Arrangements Administrative Support to The Director Competitor Analysis Excellent Email Drafting Calendar Management Meeting Scheduling Time Management Cross-Functional Collaboration Event Coordination Partner Engagements Market Research Knowledge Of Zoho CRM Tools. Strategic Support
Provide high-level administrative support to the Director, including calendar management, travelarrangements, and meeting coordination.
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Back Office Executive

House Of Print

Back Office Processing Whatsapp Marketing Customer Management Customer Relationship Coordination Skills Computer Operations
Respond to all WhatsApp business inquiries promptly and professionallyUnderstand customer requirements and provide appropriate product/service informationMaintain proper follow-ups and order confirmationsCreate and manage order sheets, maintain customer recordsCoordinate with design/production team to ensure timely deliveryHandle basic customer support and resolve queriesAssist in sending product photos, pricing, and updates via WhatsApp
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  • 0 - 6 yrs
  • 3.3 Lac/Yr
  • Kamrej Surat
Customer Relationship Retail Sales Technical Sales Lead Generation Direct Sales Management Skills Field Sales Selling Skills b2c Marketing Channel Sales
Paytm is Hiring On Roll Job in Kamrej Surat
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Customer Relationship Customer Service Interpersonal Skills HNI Acquisition Negotiation Skills Team Management Skills BFSI
Job Title: B2C Relationship ManagerCompany: Arham SharesLocations: Surat Ahmedabad Rajkot MumbaiJob Type: Full-timeExperience: 13 yearsSalary: 12,000 25,000 per month + Incentives (Negotiable)________________________________________About Arham SharesArham Shares is a leading financial services company specializing in stock broking, investment advisory, and wealth management. We empower retail investors with reliable tools, expert guidance, and personalized services to make smarter financial decisions.________________________________________Job SummaryWe are hiring enthusiastic and customer-focused B2C Relationship Managers to engage with retail clients, assist them with investments, and build long-term financial relationships. The role involves educating clients, promoting investment products, and ensuring excellent post-sales service.________________________________________Key Responsibilities Acquire new retail clients for equity trading and investment products. Understand client needs and recommend suitable financial solutions (Equity, F&O, Mutual Funds, SIPs, etc.). Guide clients through account opening, KYC, and trading activation. Provide regular follow-up, portfolio reviews, and service support. Achieve monthly sales and activation targets. Maintain client records and ensure high client satisfaction.________________________________________Requirements Graduate in any stream (Finance/Commerce preferred). Passion for stock markets and retail financial services. Strong communication, persuasion, and relationship-building skills. Prior experience in B2C financial sales or client servicing is a plus. Freshers with good communication and learning attitude are welcome.________________________________________Perks & Benefits Performance-based incentives and bonuses. Training and mentorship in financial markets. Career growth and leadership opportunities. Supportive, dynamic team environment.________________________________________To Apply:Send your resume to hr@anvtech.co / hr@arhamshare.com or call on +91 7046020729 / 7433006722.
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Administration Executive (1-0 Years)

Vgrown Tech Private Limited

  • 1 yrs
  • 3.0 Lac/Yr
  • Surat
Inquiries Oversee Office Operations Effective Communication Task Reminders Within The CRM System Qualifications
Oversee office operations and maintain administrative systems. Coordinate with various departments for internal communications. Manage the filing and documentation updates. Strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel). Effective communication with management is essential for daily administrative tasks. Monitor follow-ups, inquiries, and task reminders within the CRM system
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Customer Relationship Manager ( CRM )

Kenil Management Services Pvt. Ltd.

  • 5 - 7 yrs
  • 3.0 Lac/Yr
  • Female
  • Ring Road Surat
Communication Skills Interpersonal Skills Leadership Skills Analytical Skills Technical Skills Professionalism Respond to Customer Concerns Respond to Complaints Establish System For Regular Communication Ask For Constructive Feedback Monitor Industry Customer Relationship Walk in
Customer relations management (CRM) positions require candidates to have various hard and soft skills for overseeing the customer experience. Proficiency in these skills can help CRM professionals to perform their duties and advance in their careers. Promote open communication. Create a work environment where employees and managers can communicate openly, easily and quickly. Ensure that your team members can contact you in person, by phone or via email during work hours to share information and concerns.Schedule regular work performance reviews. By regularly reviewing your employees' work performances, you can offer them timely feedback, help them improve their work and assist them with setting achievable career goals. You can also review your own work and take steps to enhance your performance.Encourage innovative ideas. By encouraging your team members to present creative and innovative ideas, you can develop workable strategies for improving customer relations. You can also resolve customer problems and improve the customer experience.Be confident in your interactions. If you present yourself as a confident, capable leader, the people you interact with are more likely to form a positive impression of you. They are more likely to trust you and turn to you for guidance.Present a professional appearance. Along with being confident, it is essential to dress well and appropriately to present a professional appearance at work. Being neat in appearance can increase your social appeal and improve your professional interactions.
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Opening For Telesales Executive

CopyHart Services Private Limited

  • 1 - 3 yrs
  • Piplod Surat
Customer Relationship Good Communication Skills MS Office Patience CRM Strategy Outbound Calling Interpersonal Skills
We are seeking a motivated Telesales Executive to join our team in Piplod. In this role, you will be responsible for engaging with potential customers over the phone to promote and sell our products or services. Your ability to connect with clients and persuade them will be essential for achieving sales targets.Key Responsibilities:- Conduct Outbound Calls: Make calls to prospective customers to introduce them to our offerings, explain features, and address their inquiries.- Build Customer Relationships: Establish and nurture relationships with clients to understand their needs and provide tailored solutions.- Meet Sales Targets: Strive to consistently meet or exceed monthly sales goals through effective communication and selling techniques.- Maintain CRM Records: Accurately record and update customer interactions and sales data in our CRM system for effective tracking and follow-up.- Handle Objections: Address customer concerns and objections professionally to convert inquiries into sales.- Collaborate with Team Members: Work closely with colleagues to share insights and strategies that can enhance overall sales performance.Required Skills and Expectations:Candidates should have 1 to 3 years of experience in a telesales or related role. Strong communication and persuasive skills are essential for building rapport and closing sales. A customer-oriented approach, along with the ability to adapt your pitch based on the client's responses, is highly valued. Proficiency in using CRM software and basic computer applications is also expected. A positive attitude, goal-driven mindset, and the willingness to learn will contribute to your success in this role.
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Hiring Sales Executive For Piplod Surat

CopyHart Services Private Limited

  • 1 - 3 yrs
  • 1.0 Lac/Yr
  • Piplod Surat
Corporate Sales Sales Consulting Sales Administration Direct Sales Good Communication Skills Negotiation Skills Business Development MS Office CRM Sales Marketing Communication
We are looking for a dynamic and motivated Sales Executive to drive business growth by identifying new opportunities, building client relationships, and achieving sales targets. The role requires strong communication skills, negotiation ability, and a results-driven mindset.KEY RESPONSIBILITIES - o Build and maintain strong relationships with clients and stakeholders.o Present and promote products/services to prospective customers.o Negotiate contracts and close deals to achieve sales targets.o Conduct market research to understand customer needs and industry trends.o Prepare and deliver sales reports to management.o Collaborate with marketing and product teams to align sales strategies.
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  • 1 yrs
  • 2.5 Lac/Yr
  • Dindoli Surat
Good Communication Skills Basic Computers CRM Sales Marketing Communication Online Sales Lead Generation Negotiation Skills Cold Calling Convincing Power
We are looking for a dynamic and enthusiastic Tele Sales Executive to join our sales team. The ideal candidate will be responsible for promoting and selling our Petrol Pump Software (PPS) to potential clients over the phone. This role requires a combination of sales expertise, product knowledge, and exceptional communication skills to generate leads, close deals, and expand our customer base.________________________________________
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Customer Relationship Customer Service Interpersonal Skills BFSI HNI Acquisition Negotiation Skills Team Management Skills
Job Title: Equity Dealer Stock Broking Locations: Surat, Ahmedabad, Rajkot, Mumbai Job Description: We are seeking a skilled and proactive Equity Dealer to join our team. The ideal candidate will be responsible for executing trades, providing investment recommendations, and ensuring seamless trading experiences for clients. This role demands strong market knowledge, client interaction skills, and the ability to perform under pressure. Key Responsibilities: Execute buy/sell orders for clients with accuracy and speed. Communicate trading calls and investment ideas effectively to clients. Achieve brokerage revenue targets and promote cross-selling of financial products. Maintain strong relationships with clients and provide ongoing support. Monitor market trends, stock movements, and trading activities to advise clients. Ensure compliance with regulatory guidelines and company policies. Required Candidate Profile: Must hold NISM Series 8 (Equity Derivatives) Certification. Minimum 1 year of experience as an Equity Dealer in the Stock Market. Ability to work efficiently in a high-pressure, fast-paced trading environment. Strong analytical skills and knowledge of financial markets. Excellent communication and client-handling abilities. Please Note Targets: 5 KYC (Know Your Customer): Acquire 5 new clients. Each client should have a trading margin (funds available for trading) of 50,000 to 1,00,000. 3x Revenue of Salary: Generate revenue that is three times your current salary. TPP (Third Party Products): Focus on selling the following Third Party Products: o Insurance, Term Plan, IAP (Investment Advisory Platform), PMS (Portfolio Management Services)
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Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management Cold Calling Customer Communication
Customer Care: Company Description Arham Share Private Limited is a financial services firm that has been operational since 2010. The company has a strong focus on independence, integrity, conservative risk management, and always putting clients first. Arham Share Private Limited offers retail brokering in equity, currency, commodities, online trading, mutual funds, depository services, IPOs, and insurance. Key Responsibilities: Respond to customer inquiries via phone, email, promptly and professionally. Provide accurate information on products, services, and company policies. Address and resolve customer complaints, escalating issues when necessary. Assist customers with order processing, modifications, and tracking. Collaborate with other departments to ensure efficient order fulfilment. Communicate and Update technical or product-related problems with respective department. Maintain detailed customer interaction records and generate reports on customer feedback. Qualifications: Proven experience in a customer service role. Proficiency in English communication (both verbal and written) as well as fluency in Hindi and Gujarati Strong problem-solving abilities and decision-making skills. Ability to work in a fast-paced environment with a calm demeanour. Familiarity with CRM software is a plus. Education and Experience: Bachelors degree preferred. Previous experience in customer service or a related field is advantageous.
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