Customer Relationship Executive Female 12th Pass Jobs in Siliguri

We are looking for a dedicated Customer Relationship Executive to join our team in Siliguri. This role involves building strong relationships with customers to enhance their experience and satisfaction.Key Responsibilities:1. Customer Interaction: Communicate with customers via phone, email, or face-to-face to understand their needs, address inquiries, and resolve issues promptly.2. Relationship Building: Develop and maintain long-term relationships with clients to foster loyalty and encourage repeat business through personalized service.3. Feedback Management: Gather customer feedback and insights to identify areas for improvement and communicate relevant information to management.4. Sales Support: Assist the sales team by providing them with necessary customer information and helping them understand customer preferences.5. Reporting: Track and report on customer interactions, feedback, and issues to ensure accurate records and facilitate better service.Required Skills and Expectations:The ideal candidate should have a graduate degree and 2-8 years of relevant experience in customer service or relationship management. Strong communication skills are crucial, along with the ability to handle difficult situations with professionalism. Problem-solving abilities and a proactive approach to customer service are essential. Familiarity with CRM software is advantageous. A friendly and positive attitude towards customers will greatly enhance customer satisfaction and loyalty. Being a team player and having a strong work ethic is expected in this full-time role.