Looking For Customer Relationship Executive

We are looking for a dedicated Customer Relationship Executive to join our team in Siliguri. This role involves building strong relationships with customers to enhance their experience and satisfaction.

Key Responsibilities:

1. **Customer Interaction**: Communicate with customers via phone, email, or face-to-face to understand their needs, address inquiries, and resolve issues promptly.

2. **Relationship Building**: Develop and maintain long-term relationships with clients to foster loyalty and encourage repeat business through personalized service.

3. **Feedback Management**: Gather customer feedback and insights to identify areas for improvement and communicate relevant information to management.

4. **Sales Support**: Assist the sales team by providing them with necessary customer information and helping them understand customer preferences.

5. **Reporting**: Track and report on customer interactions, feedback, and issues to ensure accurate records and facilitate better service.

Required Skills and Expectations:

The ideal candidate should have a graduate degree and 2-8 years of relevant experience in customer service or relationship management. Strong communication skills are crucial, along with the ability to handle difficult situations with professionalism. Problem-solving abilities and a proactive approach to customer service are essential. Familiarity with CRM software is advantageous. A friendly and positive attitude towards customers will greatly enhance customer satisfaction and loyalty. Being a team player and having a strong work ethic is expected in this full-time role.

• Experience

  2 - 8 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Mobile Allowance

• Face Interview Location

  Punjabi para Chawk ward No 13 shiv mandir road near city mall M bazaar Siliguri