Customer Associate Job Vacancies in Siliguri

We are seeking a motivated and friendly Customer Care Associate to join our team in Siliguri. This position is ideal for recent graduates or individuals with limited experience looking to grow in a customer service role.As a Customer Care Associate, you will be the first point of contact for our customers, providing them with assistance and support. Your positive attitude and effective communication skills will help ensure excellent service and customer satisfaction.Key Responsibilities:- **Respond to Customer Inquiries:** Address customer questions and concerns via phone, email, or in-person, ensuring clear and helpful responses.- **Provide Product Information:** Educate customers about our products and services, helping them make informed choices that meet their needs.- **Resolve Issues:** Assist in troubleshooting and resolving customer complaints or issues efficiently, aiming for first-call resolution.- **Maintain Records:** Accurately document customer interactions and feedback in our system to help improve our services and products.- **Collaborate with Team:** Work closely with team members and other departments to ensure a seamless customer experience and resolve any complex issues.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills. The ability to remain calm under pressure and handle difficult situations with empathy is essential. A customer-focused mindset and a willingness to learn are crucial for success in this role. Candidates should be comfortable working in an office environment and have a graduate degree, with no prior experience required. Being a team player and adapting to a fast-paced work environment is necessary.

Act as a point of contact for existing and potential customers within assigned territory. Maintaining cordial Relations with Customers. Identifying business opportunities within the specified Region. Converting Opportunities to Sales through Demo. Report on regional sales results (weekly, monthly, quarterly and annually). Work closely with salespeople and other internal teams to meet individual and group sales quotas. Answer customer questions about features, pricing and additional services. Cross-sell products, when appropriate.

Hiring for 32 Customer Service Associate Jobs in Kolkata, West Bengal,Siliguri, West Bengal,Jharkhand,Darjeeling, West Bengal,Patna, Bihar,Communication, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School with Good Knowledge in Communication Etc.

Assisting and advising customers who may be choosing from a variety of travel options.Making reservations for customers based on their various requirements and budgetary allowances.Checking the availability of accommodation or transportation on the customers desired travel dates.Helping plan travel itineraries by suggesting local tourist attractions and places of interest.Processing payments and sending confirmation details to customers.Sorting out any issues that may arise with bookings or reservations.Selling and promoting reservation services.Answering any questions customers might have about the reservation process.Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.Providing support to customers who may need to amend or cancel a reservation.

Hiring Fresher Candidate's for BPO located in Siliguri, West Bengal.Must have good command over English.Both Male/Female can apply.

Hiring for 15 Telecaller Jobs in Siliguri for Freshers,Required Educational Qualification is : Higher Secondary, Post Graduate Diploma with Good knowledge in Telecalling etc.

Hiring for 30 Tele Counselor Jobs in Siliguri with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary with Good knowledge in Communication Skills etc.

We are hiring for Process Associates for Night Shift.Experience or Fresher both can apply if possess fluency in English. Candidate should be comfortable doing night shift.Fixed Shift Timing : 07.00 pm to 5.00 amWorking Days : Monday to Saturday Benefits : Home Cab Drop Facility. Fixed salary( 8k to 12k) + Good incentives interested candidates can drop there cv at

Job DescriptionRoles and Responsibilities: Builds business by identifying and selling prospects; maintaining relationshipswith clients. Identifies business opportunities by identifying prospects and evaluating theirposition in the industry; researching and analysing sales options. Sells products by establishing contact and developing relationships withprospects; recommending solutions. Maintains relationships with clients by providing support, information, andguidance; researching and recommending new opportunities; recommendingprofit and service improvements. Identifies product improvements or new products by remaining current onindustry trends, market activities, and competitors. Prepares reports by collecting, analysing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educationalworkshops; reviewing professional publications; establishing personalnetworks; benchmarking state-of-the-art practices; participating in professionalsocieties. Contributes to team effort by accomplishing related results as needed. Explain about our trainings courses by understanding the need of the clients &generate and convert the leads into Sales. Follow up calls for clients in pipeline. Candidates having prior experience in sales/outbound calling/businessdevelopment/educational sales background/voice process will be givenpreference Candidates having experience into admissions/ student counselling, sellingeducational courses or training will be given preference Negotiate/close the deals. Maintain good relationship with new & existing clients. Result oriented & achieve the given targets. Excellent English communication skills & active listening skills & confident andsoft spoken. Prompt problem solving & decision-making skills.