Sales : Handle property enquiries and generate leads through calls, whatsapp, website and other lead sources. Understand customer requirements and explain project details, pricing, payment plans and offers. Follow-up with prospective customers and schedule site visits. Conduct regular follow-ups after site visits and convert leads into bookings. Achieve assigned sales and bookings targets. Maintain and update lead status and sales pipeline. Manage the entire sales process from enquiry, registration to post sales support. Preparing marketing plans for product awareness Maintain reports of walk in customers, receipt, collections, customer database Prepare promotion plans timely for building potential leads. Identify new markets and business opportunities.CRM : Maintain Customer and booking details. Handle customer queries and provide timely updates. Coordinate with sales, accounts, legal, projects and site teams. Follow-up for payments, KYC and required documents. Coordinate for agreement, registration and possession related formalities including preparation of handover kits. Handle customer complaints and coordinate for resolution. Maintain customer records and prepare basic CRM/MIS reports. Understand client requirements, preferences, budget and project timelines. Maintain updated database of clients. Develop and maintain strong relationships with clients. Handling home loan procedure of clients. Gather customer feedback and communicate to respective department. Ensure a pleasant customer experience with on time delivery and clear constant communication. Managing the collections and recovery of receipts before deadline. Ability to analyse data from the CRM to identify trends, generate insights and improve customer experience. Manage the society handover procedures.