Customer Representative Graduate Jobs in Gurgaon

Graduate Freshers Minimum 1 year experience in international bpo Comfortable with night shift Both sides cab facility

ResponsibilitiesIdentify, generate, and qualify new business leads through field visits, networking, cold calling, and digital outreach.Conduct in-person client meetings to present and explain company products/services, particularly within the healthcare domain.Build and maintain strong client relationships by understanding client needs, offering tailored solutions, and ensuring ongoing engagement.Develop a deep understanding of the client.

We are hiring for International Voice Process. Need Excellent command over English. Both side cabs.5 days working.Rotational shifts and off.

*Hiring Alert: Agoda Travel Voice for Gurgaon location!**Job Title:* Customer Support Representative*Location:* Gurgaon*Process:* Agoda Travel Voice Process*Eligibility:*- Any Graduate/Undergraduate (B.E/B.Tech requires 60% marks)- Experienced: 1 year in customer support- Freshers: minimum 6 months experience required- *Freshers (Min 6 months customer support exp) /Experienced both can apply*- Excellent communication skills *Salary Details:*- *Experienced:* 4,68,850 (max 30% hike) 31,243 in-hand- *Freshers:* 3,38,850 20,902 in-hand- Monthly Incentive: 3,500 (MIV)*Hiring Process:* (Virtually)- SWAR assessment- VNA (Voice & Non-Voice Assessment)- Operations interview- Versant test - 60 Cab facility and AllowanceContact HR supriya sharma - 9958239443

Job Title: Customer Support Specialist (All Channels)We are looking for a dedicated Customer Support Specialist to serve as the primary point of contact for our customers. You will provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.Key Responsibilities:Handle inbound and outbound customer inquiries via call, email, and chat.Efficiently resolve customer issues, complaints, and questions.Utilize and maintain backend systems (e.g., CRM) to track and manage customer interactions.Provide accurate information on products, services, and company policies.Collaborate with internal teams to escalate complex issues and ensure a positive customer experience.Qualifications:Proven experience in a customer service role.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Familiarity with CRM software and other support tools.Ability to multitask and work effectively in a fast-paced environment.

Job highlightsGood English communication skills; Freshers or experienced candidates welcomeHandle customer queries via voice and chat in an international processRelocation bonus of 10K and lucrative incentives

Good communication skills Graduate freshersComfortable with rotational shifts

International voice process at wipro

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesCustomer Service Responsibilities list:Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

We are hiring for various job

COMPANY NAME-VAANI INFOSYSTEMS PVT LTDProcess name-economic timesWebsite- https://www.economist.com/Working days- 6 days workingexperience-0 to 1+yrsalary range-20 to 25kDesignation: Business Devlopment Executive Profile-(upselling)LOCATION-Gurgaon sec 18phase-4 Udyog Vihar, Harayana(120001)Responsibilities1. Handling Outbond calls ,you will be responsible for new & existing subscriptions,pricing,products & information.2. Follow up with the clients related issue with payments and new subscription3. Following up the leads on daily basis.4. Follow approved workflows while responding to customer inquiries.5. Ensure high customer satisfaction.6. Coordinate with new & old clients & customer for follow-ups7. Converted leads from free subscription to paid subscription.Attributes:1. good verbal communication 2. Ability to work in a high demanding environment Experience: 1. 06 to -1 years of experienceQualification: 12* to Any Graduate

Customer Service Executive (International Voice) - MNC5 days workingSalary up to 40KLucrative IncentivesCab FacilityFresher/Experienced can ApplyContact for more details -location- Jaipur & GurgaonHimanshu - 9521247651Role: Customer ServiceIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationGraduation Required

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will provide outstanding support and assistance to our customers, ensuring their needs are met and concerns resolved promptly and professionally. This role is crucial in maintaining customer satisfaction and loyalty.Strong communication and interpersonal skills.Problem-solving and conflict-resolution abilities.Ability to multitask and manage time effectively.Work Schedule: 6 days a weekShifts: Rotational shifts (Day shifts for female candidates)Week Off: Rotational week offQualification: Graduation

Responsibilities Strong communication and interpersonal skills. Problem-solving and conflict-resolution abilities. Ability to multitask and manage time effectively.Work Schedule: 6 days a weekShifts: Rotational shifts (Day shifts for female candidates)Week Off: Rotational week offQualification: Graduation

(RESPONSIBILITIES)100% of production time to be spent logged in on callsAnswer calls with an approach to deliver positive customer satisfactionArticulate complex client plans and provisions in a simplified and understandable manner helpingparticipants make an informed decisionMaintain internal & client defined quality on callsUnderstands and contributes positively in meeting client SLAs & targetsAdheres to Customer Service Attendance & Accountability policiesEnsures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistentlyTake complete ownership of self-learning & developmentEnsuring proper documentation and follow-ups and follow SOPsArticulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.Work with leads to ensure delivery in accordance with standard operating procedures(REQUIREMENTS)Graduate in listed discipline (BA, B.Com, BCA aggregate marks of>=55% ( No Gaps / Failure throughout Graduation)Work Experience of 4 - 6 years for International Customer Service VoicePrior Customer Service experience would be preferredExcellent verbal and written communication skills with least grammatical errorsBasic computer operating skills required (MS- Office Applications)Appropriate Typing speed to be able to efficiently manage documentation during/post interactionAbility to work evening/night shiftsGood analytical skills & attention to detail

Fill form: https://forms.gle/AGyLTnkt7jt2SjUF6Responsibilities-Resolve customer queries, complaints or requests on daily basis-Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.-Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.-Escalate complex customer issues to relevant stakeholders for timely resolution.-Track the quantity and quality of queries handled to ensure productivity and efficiency.-Engage in cold calling to reach out to potential clients for gathering feedback of our offering.Skills Required-Minimum of 1 year of work experience in customer support or a related field.-Impeccable communication skills, both verbal and written.-Patience and the ability to handle challenging customer interactions.-Experience with CRM tools is a plus.-Basic proficiency in Excel/Google Sheets.-Active listening skills to understand customer needs.-Empathy towards customers to ensure a positive customer experience.-Strong email writing skills.

*HIRING FOR CUSTOMER SUPPORT ASSOCIATE WORK FROM OFFICE* *Skillset:* Excellent comms in English *Qualification:* Graduate *Interview rounds:*HR Round, Ops Round, Client Round *Salary:* 26K CTC to 29K CTC *Experience:* Experienced in Tech support/customer support at least 6 months *Working days:* 5 days working 1 Weekly off - Rotational *Cab:* Both side cabs *Location:* Gurgaon *WhatsApp your cv on 9421758768

Clarity is an emotional support online app that hire people who can talk to users via call and chat and provide them with emotional support.An applicant should be empathetic and good in communication to be eligible of this post.Work Timings:- Work from Home job- Flexible working hours- One requires to devote 4 hours daily (not necessarily in a single go)Requirements:- Android Phone- Strong Internet Connection- Applicant should be at least 21 years old

Strong communication and interpersonal skills.Problem-solving and conflict-resolution abilities.Ability to multitask and manage time effectively.Work Schedule: 6 days a weekShifts: Rotational shifts (Day shifts for female candidates)Week Off: Rotational week offQualification: Graduation