Customer Support Representative ( Gurgaon) - Gurgaon

Job Title: Customer Support Specialist (All Channels)

We are looking for a dedicated Customer Support Specialist to serve as the primary point of contact for our customers. You will provide prompt and professional assistance across multiple channels, including phone calls, email, and live chat.

Key Responsibilities:

Handle inbound and outbound customer inquiries via call, email, and chat.

Efficiently resolve customer issues, complaints, and questions.

Utilize and maintain backend systems (., CRM) to track and manage customer interactions.

Provide accurate information on products, services, and company policies.

Collaborate with internal teams to escalate complex issues and ensure a positive customer experience.

Qualifications:

Proven experience in a customer service role.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Familiarity with CRM software and other support tools.

Ability to multitask and work effectively in a fast-paced environment.

• Experience

  0 - 1 Years

• No. of Openings

  400

• Education

  Graduate

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Gurgaon