Customer Care Representative

(RESPONSIBILITIES)

€¢100% of production time to be spent logged in on calls

€¢Answer calls with an approach to deliver positive customer satisfaction

€¢Articulate complex client plans and provisions in a simplified and understandable manner helping

participants make an informed decision

€¢Maintain internal & client defined quality on calls

€¢Understands and contributes positively in meeting client SLA€™s & targets

€¢Adheres to Customer Service Attendance & Accountability policies

€¢Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

€¢Take complete ownership of self-learning & development

€¢Ensuring proper documentation and follow-ups and follow SOP€™s

€¢Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.

€¢Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.

€¢Work with leads to ensure delivery in accordance with standard operating procedures

(REQUIREMENTS)

€¢Graduate in listed discipline (BA, , BCA aggregate marks of>=55% ( No Gaps / Failure throughout Graduation)

€¢Work Experience of 4 - 6 years for International Customer Service €œVoice€

€¢Prior Customer Service experience would be preferred

€¢Excellent verbal and written communication skills with least grammatical errors

€¢Basic computer operating skills required (MS- Office Applications)

€¢Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

€¢Ability to work evening/night shifts

€¢Good analytical skills & attention to detail

• Experience

  2 - 6 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com)

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  Gurgaon