Customer Relationship Executive Job Vacancies in Andheri East

Job Description: Customer Care ExecutivePosition Overview:A Customer Care Executive plays a pivotal role in ensuring customer satisfaction and retention. They are responsible for addressing customer inquiries, resolving complaints, and providing support across various communication channels. This role demands excellent communication skills, empathy, and problem-solving abilities to effectively assist customers and maintain positive relationships with them.Key Responsibilities:Customer Interaction:Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Provide accurate information about products, services, and company policies.Address customer concerns, complaints, and inquiries with patience and empathy. Ensure high levels of customer satisfaction through effective communication and resolution of issues.Problem Resolution:Identify and assess customers' needs to achieve timely and satisfactory solutions. Troubleshoot product or service-related problems and provide appropriate resolutions. Escalate complex issues to higher-level support or management when necessary. Follow up with customers to ensure resolution and satisfaction.Documentation and Reporting:Maintain detailed records of customer interactions, transactions, comments, and complaints. Compile reports on customer feedback, trends, and issues for management review. Utilize customer relationship management (CRM) tools to update and manage customer information effectively.Product Knowledge:Stay updated on product features, specifications, and updates. Provide product demonstrations and explanations to customers when necessary. Collaborate with other departments to address product-related concerns and improve customer experience.Cross-functional Collaboration:Collaborate with sales, marketing, and other departments to ensure a cohesive customer experience. Communicate customer feedback and insights to relevant teams for continuous improvement. Participate in train

Provide exceptional service via phone or in-person (depending on the role and business needs).Troubleshoot customer issues, complaints, and concerns, ensuring quick and effective resolutions.Maintain up-to-date knowledge of company products and services to assist customers accurately.Process orders, track shipments, and address any related concerns.Accurately input customer information and order details into the system.Gather customer feedback and share insights with the management team to improve products, services, and customer experience.Escalate complex issues to the appropriate department or supervisor and follow up with customers to ensure complete satisfaction.Maintain accurate records of customer interactions and transactions.

Job Description Receive incoming repair services call and align the technician visit to the location for repairs after customer appointment Inbound and Outbound calls to the customer for repair services and status update Co-ordinate with the technician for on-site repair status and estimates Making calls to the customer and update on the repair status of the equipment Data entry of all repair stop cases in google sheet and update details on timely basis Co-ordinate with internal team members for repair call assignment and deciding route map of the technician for visitRequirements Job Location Andheri East, Mumbai MaharashtraQualification Minimum GraduateExperience Minimum 3 years in customer supportLanguage Hindi, Marathi, English (other language shall be good)

* Provide customer support through phone and email. * Work with other departments to resolve customer issues in a timely manner. * Serve as a point of contact for customer support and complaints. * Proactively identify, investigate, and resolve recurring customer support issues.* Identifying customer needs and helping customers use specific features. * Analyzing and reporting product malfunctions.

1) Provide customer support through phone and email. 2) Work with other departments to resolve customer issues in a timely manner. 3) Serve as a point of contact for customer support and complaints. 4) Proactively identify, investigate, and resolve recurring customer support issues.5) Identifying customer needs and helping customers use specific features. 6) Analyzing and reporting product malfunctions.

Candidate will be required to explain company's services to clients, discuss and negotiate with clients and try to convert clients for company's services. Role involves emailing clients, discussing with them on phone calls, and WhatsApp.Required Candidate profileAn ideal candidate will be MBA or PGDM Fresher with specialization in Marketing, Finance or IT. Graduate candidates willing to work in client management and client servicing field can apply.

We are looking for 100 Customer Support Executive Posts in Andheri East, with deep knowledge in Customer Relationship, Customer Care, Customer Support and Required Educational Qualification is : Other Bachelor Degree

1. Client co-ordination2. Servicing the client after receiving the order till the time of collectionof payment.3. Resolve the queries and questions of all the clients.4. Acting as a point of contact for complaints and resolving issues to the concern.5. Ensuring your existing clients are satisfied after throughout the process of order to collection.6. Well-versed with advance excel skills i.e. Hlookup, Vlookup, Pivot Table, Formulas and Functions.

We are Hiring for Customer Relationship Executive. Agent Needs to Help Customers At the Airport

1) Relationship management with Vendors. 2) Handle calls and queries regarding billing issues, product problems, service questions, and general concerns. 3) Responsible for maintaining high professionalism with vendors and working to establish a positive rapport. 4) Update the information gathered in the vendor database.5) Knowledge of Telugu, English & Hindi Language (spoken and written)

Tele-sales Responsibilities: Calling existing and potential customers to persuade them to purchase company products and services. Accurately recording details of customers purchase orders. Processing all customer purchases accordingly. Generating promising leads for the outside sales team to pursue. Managing customer accounts by ensuring that existing customers remain satisfied with company products and services. Developing and sustaining solid relationships with customers to encourage repeat business. Using sales scripts proffered by the company to drive sales and respond to customer rejections. Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences. Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.Qualifications High school diploma or GED. Bachelor's or associate's degree in marketing, communications, business administration, or related field is preferred. Proven experience working as a telesales executive. The ability to follow scripts. Strong negotiation and consultative sales skills. Excellent organizational and problem-solving skills. Effective communication skills. Exceptional customer service skills.

PERMANENT WORK FROM HOMECompany: TELEPERFORMANCEHiring for Flipkart BO (voice process)Voice Process24x7 rotational Shifts9 hours of login every day.Graduate (Mandate)1 Year BPO Voice Experience mandatory.6 Days WorkingSalary18k Inhand ,. 21k CTCPlus incentiveExcellent English + Hindi (B2 High)Candidate should have their own system as followsWindows 10(Licensed)4GB RAM or abovei3 / i5 processor or aboveBroadband connection with minimum speed of 20 MBPSWired HeadphonesRounds of Interview:HRVERSANT TESTOPS ROUNDCLIENT ROUNDSYSTEM CHECKNOTEAll Round will be on Google meet.

KEY RESPONSIBILITIES:- Lead Generation- Acquire personal Leads to complete Sales calling- Perform Lead generation calls daily Selling- Adhere to all T&C and sales policies as outlined in the Training ManualPROFILE:- Knowledge and Experience- Computer literacy- Strong verbal and written communications skills- Fluent EnglishCOMPETENCIES:- Good interpersonal skills with ability to communicate with all types of customers- Serviced oriented with an eye for details- Good team working skills and able to work effectively and contribute in a team- Good written and verbal communication skills- Lateral thinking, Persistent and Persuasive/Influencing- Innovative and Consultative skills- Positive, flexible and Enthusiastic- Ability to work to deadlines

1. Responsible For Admission Target For The Respected Department. Manage Direct Parent Enquiry Handling And Also Manage Telephonic Enquiry Handling.2. Cold-Calling From A Given Data Base For Lead Generation And From Siblings Database.3. Visiting Schools Or Student Premises By Taking Prior Appointment And Present Rao IIT Academy Service Details To Parents.4. Presentation About The Services Offered By Rao IIT Academy.5. Proper Follow Up With The Parents Visited. 6. Help To Maintain Discipline & Decorum In The Respected Department.Candidates From Education Background, Travels, Insurance And Banking Can Apply.Need Good Communication Skill

THIS IS WORK FROM OFFICE AT ANDHERI EASTOCTOBER TO FEB - SHIFT IS 0400 AMMARCH TO SEPTEMBER _SHIFT IS 0500 AMSELF TRAVELONLY GENUINE PROFILE APPLYResponsibilities of candidates include: Doing cold calling Identifying sales opportunities Closing business deals Negotiating Following up with customers Meeting sales targets Managing customer relationships, ensuring sales growth Explaining the products to the customers