Customer Management Job Vacancies in Punjab

We are looking for dedicated Reservation Staff to join our team in Amritsar. In this role, you will assist customers in making bookings and ensuring a smooth reservation process. This position is perfect for those seeking to start their career in the hospitality industry.Key Responsibilities:1. **Customer Interactions**: Communicate with customers via phone, email, or in-person, providing excellent service while handling their reservation inquiries.2. **Booking Management.

We are looking for a dedicated Store Incharge to manage our store operations in Mohali Sector 114. The ideal candidate will have 1 to 5 years of experience and be committed to ensuring a smooth running of the store. As a Store Incharge, you will be responsible for overseeing daily store activities, maintaining stock levels, and ensuring excellent customer service. You will manage inventory by checking stock, placing orders, and ensuring products are properly displayed. You will also be responsible for training and supervising staff to maintain store standards. Key responsibilities include:- **Inventory Management:** Regularly check stock levels, organize storage, and make sure that products are available for customers without overstocking.- **Customer Service:** Respond to customer inquiries and issues promptly to ensure a positive shopping experience.- **Staff Supervision:** Train and manage store employees, assigning tasks, and ensuring they meet store performance targets.- **Sales Reporting:** Track and report sales figures and trends to help the management make informed decisions.The ideal candidate should have strong communication skills and the ability to manage time effectively. You should be organized, detail-oriented, and capable of leading a team. The candidate must also demonstrate problem-solving skills and a proactive attitude to tackle challenges that arise in the store. A 12th-grade education is required, and the position is full-time, working from the office.

A Document Collection Executive is responsible for gathering, verifying, and organizing sensitive paperwork (like KYC, loan applications, and legal files). They ensure the accuracy of company records and coordinate with clients or different departments for pending documentation.Key responsibilities and requirements often include:Field Work: Visiting client locations or corporate sites to pick up and deliver important paperwork.Verification: Ensuring all documents meet compliance standards before processing.Data Management: Updating software systems, Google Sheets, or MS Excel with tracking details.Requirements: Usually requires a 12th pass or graduation, good communication skills, a two-wheeler with a driving license, and basic computer knowledge.

We are looking for enthusiastic individuals to fill the role of Ground Staff in Ludhiana. This entry-level position is perfect for freshers and requires a 12th-grade education. As a Ground Staff member, you will play a vital role in ensuring smooth airport operations.Key Responsibilities include:1. **Passenger Assistance**: Greet passengers, check their tickets, and help them with their luggage to provide a convenient travel experience.2. **Baggage Handling**: Safely load and unload luggage, ensuring that all bags are properly tagged and delivered to the correct flights.3. **Check-In Services**: Assist at the check-in counters by processing passenger check-ins and addressing any questions they may have.4. **Safety Protocols**: Maintain safety standards and follow procedures to ensure the well-being of passengers and staff during airport operations.5. **Communication**: Coordinate with various teams, including security and cabin crew, to ensure timely flight departures and arrivals.Required Skills and Expectations:Candidates should have strong communication skills to interact effectively with passengers and team members. A friendly demeanor and excellent customer service skills are essential in creating a positive environment. Basic problem-solving abilities and attention to detail will help ensure smooth operations. As this is an office-based position, a commitment to punctuality and teamwork is crucial. Freshers are welcome to apply, as training will be provided for all aspects of the role.

As a Key Account Manager, you will play an essential role in maintaining and expanding relationships with our most important clients. Your expertise will be vital in ensuring client satisfaction and driving business growth.**Key Responsibilities:**- **Client Relationship Management**: Build and nurture strong relationships with key clients to understand their needs and challenges, ensuring their satisfaction and loyalty.- **Sales Strategy Development**: Collaborate with the sales team to develop effective strategies that meet client needs and drive sales, tailoring approaches based on client profiles.- **Account Monitoring**: Regularly monitor account performance and track key metrics to identify opportunities for growth and improvement.- **Communication Liaison**: Act as the main point of contact for clients, communicating updates and gathering feedback to address any concerns promptly.- **Market Research**: Stay informed about industry trends and market dynamics to provide clients with valuable insights and solutions.- **Cross-Functional Collaboration**: Work closely with other departments, such as marketing and product development, to ensure that client needs are met effectively.**Required Skills and Expectations:**- A strong background in sales or account management, with 0 to 4 years of relevant experience.- Excellent communication and interpersonal skills to build relationships and negotiate effectively.- Strong analytical skills to assess client needs and monitor account performance.- Proficiency in Microsoft Office Suite and CRM software for sales tracking and reporting.- A proactive attitude and the ability to work independently as well as in a team environment.- A detail-oriented mindset, capable of managing multiple accounts and projects simultaneously.

We are looking for a dedicated Boarding Pass Executive to join our team in Ludhiana. This role is an exciting opportunity for individuals who are enthusiastic about the travel industry and want to keep passengers safe and organized during their journeys.Key Responsibilities:- **Issuing Boarding Passes**: You will provide passengers with boarding passes, ensuring they have the correct information for their flights.- **Customer Assistance**: You will help passengers with any questions about their flights or the boarding process, offering friendly and clear guidance.- **Maintaining Records**: You will track and manage the boarding pass issuance process to ensure accurate documentation and prevent any issues.- **Coordinating with Other Departments**: You will work closely with other teams, like check-in and security, to ensure smooth operations and an excellent passenger experience.Required Skills and Expectations:Candidates must have completed at least 12th grade and have 0 to 2 years of relevant experience. Strong communication skills in English and local languages are essential for interacting with passengers. Attention to detail is crucial to accurately process documents. The ability to work well in a team and handle pressure during busy times is expected. A positive attitude towards customer service and a willingness to learn will help you succeed in this role.

We are seeking a dedicated Back Office Officer to provide essential support to our operations in Amritsar. This entry-level role is ideal for candidates who have completed their 12th grade and are looking to start their career. Key Responsibilities:- **Data Entry and Management**: Accurately input and maintain company records and databases, ensuring information is up-to-date and accessible.- **Documentation Support**: Assist in preparing, organizing, and filing important documents, ensuring they are easily retrievable when needed.- **Communication**: Interact with team members and clients via email and phone to address queries and confirm information.- **Administrative Tasks**: Support daily office tasks, including scheduling meetings, managing office supplies, and handling correspondence.- **Reporting**: Prepare simple reports and summaries based on data collected, helping teams to analyze information effectively.Required Skills and Expectations:Candidates should possess strong attention to detail and be comfortable working with computers and various software tools. Basic understanding of office procedures is preferred. Good communication skills in both written and spoken English are essential. The ideal candidate should be a team player with a positive attitude, willing to learn and adapt in a fast-paced environment. Reliability, good organizational skills, and the ability to handle multiple tasks efficiently are crucial for success in this role.

A Customer Care Executive is responsible for handling customer inquiries, resolving customer issues, and providing excellent customer service. The main responsibilities include answering incoming calls, making outbound calls, responding to emails, and providing support to customers through various communication channels. Skills required for a Customer Care Executive include:1. Customer Relationship Management: Building and maintaining positive relationships with customers to ensure satisfaction and loyalty.2. Outbound Calling: Making proactive calls to customers for sales, follow-ups, and feedback.