Customer Management Job Vacancies in Punjab

Hiring: Customer Service Executive - International ProcessLocation: MohaliExperience: 1-5 YearsSalary: 25,000 - 35,000 per month, based on experience, skills & competencyShift: Night Shift Candidates must be comfortable working in international/US shiftsJob OverviewWe are hiring Customer Service Executives to support an international client. The role involves handling customer queries, providing appropriate resolutions, and delivering a high-quality customer experience.Key ResponsibilitiesHandle customer queries through voice/customer service channels.Provide accurate information and effective solutions to customers.Maintain a professional and customer-focused approach.Resolve customer concerns within defined timelines.Follow process guidelines, quality standards and company policies.Maintain required productivity and customer satisfaction levels.Candidate Requirements1-5 years of experience in International Customer Service / International BPO.Excellent English communication skills.Strong customer-handling and problem-solving abilities.Comfortable working in night shifts.Candidates with experience handling international/US customers will be preferred.Salary & Benefits25,000 - 35,000 per month, depending on experience and competency.Opportunity to work with a leading international client.Growth-oriented work environment.TransportationFemale candidates: Drop facility available for night shifts as per company policy.Male candidates: No cab facility; candidates should arrange their own transportation.

We are seeking an experienced Outlet Manager to oversee daily operations at our location in Nawanshahr Shahid Bhagat Singh Nagar. The ideal candidate should have between 2 to 8 years of relevant experience and a diploma.As the Outlet Manager, you will be responsible for managing staff, ensuring customer satisfaction, and maintaining inventory levels. You will lead the team to achieve sales goals and develop strategies to enhance the customer experience. Key Responsibilities:1. Staff Management: Oversee hiring, training, and scheduling of employees to ensure the outlet runs smoothly. Provide ongoing support to encourage team development and performance.2. Customer Service: Ensure a high level of customer satisfaction by addressing queries and resolving any issues effectively. Foster a welcoming environment for all patrons.3. Inventory Control: Monitor stock levels and place orders as needed to ensure product availability. Conduct regular inventory checks to minimize waste and optimize resources.4. Sales and Marketing: Develop and implement sales strategies to boost revenue. Collaborate with marketing efforts to promote the outlet through various channels.5. Financial Management: Maintain accurate financial records, overseeing budgeting and expenditure to maximize profitability.Required skills include strong leadership, excellent communication, and problem-solving abilities. Candidates should be detail-oriented, with a proven ability to manage a team and drive performance. A positive attitude and passion for customer service are essential for success in this role.

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

As a Sales Manager, your primary role is to drive sales growth and strengthen our market presence. You will lead a team of sales representatives, guiding them to meet and exceed their targets. This position is based at our office on Kharar Road and requires 1-3 years of relevant experience.Key Responsibilities:- Lead Sales Team: Supervise and motivate the sales team to achieve individual and team sales goals, fostering a competitive yet collaborative atmosphere.- Develop Sales Strategies: Create and implement effective sales strategies that align with market trends and customer needs, ensuring sustainable growth.- Analyze Sales Performance: Regularly review sales data and metrics to assess performance, identifying areas for improvement and opportunities for growth.- Build Customer Relationships: Establish and maintain strong relationships with customers, understanding their needs and addressing any concerns to enhance customer satisfaction.- Conduct Training: Organize training sessions for the sales team, equipping them with the necessary skills and knowledge to succeed in their roles.Required Skills and Expectations:You should have strong communication and interpersonal skills to effectively manage your team and build relationships with clients. A proven track record in sales is essential, demonstrating your ability to drive results. You should be analytical, able to interpret data to make strategic decisions. A positive attitude, along with leadership qualities, is crucial for inspiring your team. Additionally, proficiency in relevant software tools for sales tracking and reporting will be beneficial.

We are looking for a motivated Field Sales Executive to join our team in Zirakpur, India. This role is ideal for individuals with 1 to 3 years of experience in sales who are passionate about building customer relationships and driving sales growth. Key Responsibilities:1. Prospecting and Lead Generation: Identify potential clients and generate leads through various methods, including networking, cold calling, and referrals.2. Customer Engagement: Approach prospective customers to present our products and services, ensuring you understand their needs and provide suitable solutions.3. Sales Presentations: Conduct effective sales presentations to showcase products, demonstrating their features and benefits to persuade clients.4. Relationship Management: Maintain strong relationships with existing clients, addressing their inquiries and providing ongoing support to enhance customer satisfaction.5. Sales Reporting: Keep accurate records of sales activities and provide regular reports to management, helping to track performance and identify areas for improvement.Required Skills and Expectations:Candidates should possess a graduate degree and have experience in a sales environment. Strong communication skills are essential for engaging clients and presenting offers effectively. The ability to work independently is important, as this role involves travelling to meet clients. Additionally, candidates should be goal-oriented, with a track record of achieving sales targets, and demonstrate problem-solving skills to address client needs efficiently. A valid driver

We are looking for a friendly and organized female Receptionist Cum Tele-caller to join our team in Ludhiana. The ideal candidate will manage front desk responsibilities while handling incoming calls, providing excellent customer service, and supporting administrative tasks.Key Responsibilities:- Front Desk Management: Greet visitors warmly, answer inquiries, and direct them to the appropriate departments while maintaining a professional atmosphere.- Tele calling: Make outbound calls to potential clients, providing information about our services and addressing their questions or concerns.- Call Handling: Receive incoming calls, take messages, and assist callers with their needs, ensuring timely follow-up if required.- Administrative Support: Perform data entry, maintain records, and assist in organizing meetings or appointments as needed to ensure smooth office operations.- Customer Service: Build rapport with clients over the phone and in person, ensuring they feel valued and heard, which contributes to customer satisfaction.Stock Market Knowledge:- Have a basic understanding of stock market and trading concepts. Should Communicate basic stock-market-related information confidently when required & maintain awareness of current courses and educational offerings of Emperor Bulls.Required Skills and Expectations:- Candidates should have a minimum of 1-6 years of experience in a similar role and hold a graduate degree. - Strong communication skills, both verbal and written, are essential. - The successful applicant will demonstrate excellent multitasking abilities, proficiency in basic computer applications, and a professional demeanor. - A positive attitude and the capacity to work comfortably in a fast-paced office environment are also crucial for this position.- Coordinate effectively with Counselling, Academic, Marketing and Administration teams.Interested Candidates can share resume at raghav16886@gmail.com & WhatsApp resume at 8283846914.

We are looking for a Customer Care Executive to provide excellent support to our customers. This role is ideal for freshers who have completed their 12th grade and are eager to develop their communication skills while working from home in Ludhiana.Key Responsibilities:1. Respond to Customer Inquiries: You will be the first point of contact for our customers, addressing their questions and concerns through phone calls, emails, or chat. Your friendly approach will help create a positive impression.2. Provide Information: You will assist customers by providing accurate information about our products and services, guiding them through their purchasing decisions and ensuring their needs are met.3. Troubleshooting: When customers experience issues, you will troubleshoot their concerns, offering solutions or escalating more complex problems to the appropriate team.4. Maintain Records: You will input customer interactions into our database to keep track of inquiries and resolutions, ensuring that all information is up to date and accurate.5. Follow Up: Following up with customers after inquiries to ensure satisfaction and resolve any outstanding issues will be part of your role, reinforcing our commitment to customer service.Required Skills and Expectations:You should possess excellent verbal and written communication skills to effectively interact with customers. A good understanding of basic computer applications is necessary to navigate our systems easily. You should also be patient, empathetic, and eager to learn, as these qualities will help you excel in customer service. Attention to detail is important to provide accurate and helpful responses.

Restaurant manager for cashier and management Should be smart for cash counter with good communication skill

We are looking for a dedicated and responsible Delivery Executive to join our team in Patiala. As a Delivery Executive, you will play a crucial role in ensuring that our products reach our customers in a timely and efficient manner.Key Responsibilities:- Order Delivery: You will be responsible for delivering packages to customers' addresses, ensuring that each delivery is made in a friendly and professional manner.- Route Planning: You will plan your delivery routes effectively to ensure that products are delivered on time, saving time and fuel.- Package Handling: You will carefully handle packages during delivery to avoid any damage and ensure that products arrive in excellent condition.- Customer Interaction: You will engage with customers upon delivery, answering any questions they may have and ensuring satisfaction with the service provided.- Record Keeping: You will maintain accurate records of deliveries, including all relevant details such as customer signatures and any issues encountered during delivery.Required Skills and Expectations:- Communication Skills: Ability to communicate clearly and courteously with customers and team members.- Time Management: Strong skills in managing time effectively to ensure timely deliveries.- Reliability: Punctuality is essential; you should be trustworthy and dependable.- Physical Fitness: You should be in good physical condition, as the job may require lifting and carrying packages.- Team Player: You should work well with others in a team environment, contributing positively to the workplace. This position is suitable for freshers who have completed their 10th grade and are willing to work full-time from our office.

Job Summary:We are looking for a responsible and motivated Restaurant Manager to oversee daily restaurant operations, ensure excellent customer service, and lead the restaurant team.Key Responsibilities:* Manage daily restaurant operations and ensure smooth service.* Supervise, train, and schedule staff members.* Maintain high standards of customer service and resolve customer concerns.* Monitor food quality, cleanliness, and compliance with health and safety regulations.* Manage inventory, supplies, and ordering.* Handle cash management, sales reports, and daily records.* Assist with hiring and onboarding new employees.* Ensure the restaurant meets sales and profitability goals.* Coordinate with kitchen and service staff to maintain efficient operations.Requirements:* Previous experience in restaurant management or a supervisory role.* Strong leadership and communication skills.* Ability to work in a fast-paced environment.* Good problem-solving and organizational abilities.* Knowledge of food safety and health regulations.* Flexible availability, including evenings, weekends, and holidays.

As a Field Sales Executive, you will be responsible for driving sales in your assigned territory. Your main goal will be to attract new customers and maintain strong relationships with existing ones..

As a Relationship Manager in our Ludhiana office, you will play a key role in maintaining and developing positive relationships with clients. Your primary responsibility will be to ensure client satisfaction and address their needs effectively.Key Responsibilities:- Client Communication: Regularly interact with clients to understand their needs and provide appropriate solutions, ensuring strong relationships are built.- Issue Resolution: Address any problems or concerns clients may have promptly, working to resolve issues to enhance client satisfaction.- Feedback Gathering: Collect feedback from clients on services and products, using this information to help improve our offerings and maintain high standards.- Reporting: Prepare and present reports on client interactions, feedback, and resolution strategies to management, helping to track performance and identify areas for improvement.- Collaboration: Work closely with internal teams to ensure that client needs are aligned with the services provided, fostering teamwork to achieve shared goals.For this role, we are looking for candidates who have strong communication skills, both spoken and written, to effectively engage with clients. A proactive attitude is essential, along with the ability to handle pressure and adapt to changing demands. Additionally, a good understanding of customer service principles will be beneficial. This position is suitable for freshers, and a commitment to part-time work is required. Male candidates only.

As a Front Desk Manager, you will be the first point of contact for guests and clients at our establishment. Your role is crucial in ensuring a positive impression and providing excellent service. Key Responsibilities:- Manage Reception Activities: Oversee daily operations at the front desk, ensuring smooth check-ins and check-outs for guests.- Respond to Inquiries: Answer phone calls and emails promptly, providing information to guests about services, amenities, and local attractions.- Supervise Front Desk Staff: Lead and train front desk personnel, ensuring they provide high-quality customer service and maintain professional standards.- Handle Reservations: Manage bookings and cancellations, ensuring all guest information is accurately recorded and processed.- Resolve Guest Issues: Address any complaints or concerns from guests quickly and effectively, striving for a satisfactory resolution.Required Skills and Expectations:The ideal candidate should have 2 to 5 years of experience in a hospitality role, preferably in front desk management. You must possess excellent communication skills and be fluent in English and Hindi. Strong organizational abilities and attention to detail are essential for managing multiple tasks efficiently. You should be comfortable using computer systems for bookings and have a professional demeanor. A friendly and approachable personality is important, as you will interact with guests regularly. The role requires you to work from the office in Jalandhar, and only female candidates will be considered for this position.

- Assist customers with ticketing, seating, shows, and general queries to ensure a great cinema experience.- Handle box office operations including ticket sales, bookings, and promotions.- Operate POS systems for ticketing and food & beverage transactions.- Prepare, serve, and handle food & beverages while maintaining hygiene and safety standards.- Manage cash handling, billing accuracy, and daily cash reconciliation.- Maintain service standards, cleanliness, and follow company policies at all times.

Job Summary:We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers, ensure high satisfaction, and drive repeat business.Key Responsibilities:Manage and maintain customer relationshipsHandle customer queries, complaints, and feedbackEnsure timely follow-ups and issue resolutionMaintain customer database and recordsCoordinate with sales and support teamsIdentify opportunities for upselling/cross-selling

We are looking for a dedicated Customer Care Executive to join our team in Amritsar. This is a full-time work-from-home position suited for freshers who have completed their 12th grade. Key Responsibilities:- Responding to Customer Inquiries: You will be the first point of contact for customers, addressing their questions and providing information about our products and services.- Resolving Issues: You will assist customers by troubleshooting their problems and providing solutions to enhance their experience.- Maintaining Records: Its important to accurately document customer interactions, inquiries, and feedback to ensure effective follow-up and service improvement.- Promoting Products: You will inform customers about new products or services that may interest them, helping to drive sales and customer satisfaction.- Enhancing Customer Engagement: You will maintain a friendly and professional demeanor while interacting with customers, ensuring a positive experience.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers effectively.- Problem-Solving Abilities: You should be able to think critically and handle customer complaints efficiently, finding the best solution quickly.- Patience and Empathy: A customer-centric attitude is necessary, as you will need to understand customer needs and provide support with a positive outlook.- Basic Computer Skills: Familiarity with using computers and handling online communication tools is required for this role.- Time Management: You should be able to manage your time effectively to ensure all customer inquiries are addressed promptly.