Customer Care Job Vacancies in Maharashtra

We are seeking a dynamic, goal-oriented Customer Service Representative to join our growing BPO team. In this role, you will serve as the primary point of contact for our international/domestic clients, resolving inquiries, handling complaints, and providing exceptional service. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving mindset.Key ResponsibilitiesCustomer Support: Answer inbound interactions (calls, emails, or live chats) to assist customers with product inquiries, billing questions, and troubleshooting.Issue Resolution: Actively listen to customer grievances, identify the root cause of the issue, and provide accurate solutions efficiently.Data Logging: Maintain precise and detailed logs of all customer interactions, feedback, and actions taken in the CRM database.Escalation Management: Route complex, unresolved issues to the appropriate internal teams or senior management while maintaining ownership of the customer's experience.Performance Metrics: Meet or exceed daily performance targets, including Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores.Requirements & QualificationsEducation: High School Diploma or equivalent required; Bachelors degree is a plus.Experience: 0 to 2 years of experience in a BPO, customer service, or call center environment (Freshers are welcome to apply).Communication: Exceptional verbal and written communication skills in [Specify Language, e.g., English/Spanish].Technical Skills: Proficiency with basic computer applications, MS Office, and familiarity with CRM software (e.g., Salesforce, Zendesk) is an advantage.Shift Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays.Core Competencies: Strong active listening skills, high emotional intelligence, ability to multitask, and a typing speed of at least [e.g., 30 WPM].

Urgent Hiring - Male Candidates Only Location: Thane, MumbaiWe are hiring for the following International Process roles:1 VIP Plus - Service & Renewals Experience: 6 months to 1 year in International Customer Service (Recent experience is mandatory) Salary: 35,000 - 40,000 In-hand 100 Night Shift Allowance (Per Day) Shift: 11:00 PM - 8:00 AM 5 Days Working 2 Rotational Offs Qualification: 12th Pass or Above Excellent English Communication Skills Required Age: 21-37 Years2 VIP International Sales - Membership Sales Experience: 6 months to 1 year in International Sales (Recent experience is mandatory) Salary: 30,000 - 35,000 In-hand 100 Night Shift Allowance (Per Day) Unlimited Incentives Shift: 11:00 PM - 8:00 AM 5 Days Working 2 Rotational Offs Qualification: 12th Pass or Above Excellent English Communication Skills Required Age: 21-37 Years Interested candidates can share their updated CV at rashmiconsultancy98@gmail.com Immediate joiners will be given preference. Only candidates with relevant recent international process experience should apply.#Hiring, #MumbaiJobs, #ThaneJobs, #InternationalBPO, #CustomerService, #InternationalSales, #MembershipSales, #NightShiftJobs, #ImmediateHiring, #WalkInJobs, #VoiceProcess, #BPOJobs, #CareerOpportunity, #JobOpening, #MaleCandidates, #EnglishCommunication, #Recruitment, #RashmiConsultancy, #HiringNow, #JobsInMumbai

Female Ground Handling Associate - Job DescriptionA Ground Handling Associate is responsible for assisting passengers and supporting smooth airport operations before, during, and after flights.Key Responsibilities:Assist passengers with check-in, boarding, and general airport queries.Verify tickets, boarding passes, and travel documents.Handle baggage check-in and provide baggage-related assistance.Guide passengers to check-in counters, gates, and other airport facilities.Assist elderly passengers, families, and passengers requiring special assistance.Make boarding announcements and coordinate with the airline and airport teams.Handle passenger concerns professionally and provide timely solutions.Follow airport safety, security, and customer-service procedures.Coordinate with ground staff, cabin crew, and other operational teams.Key Skills: Good communication, customer service, professional appearance, teamwork, patience, basic computer skills, problem-solving, and time management.

We are seeking a Customer Care Executive to join our dynamic team in Nashik. This is a full-time position ideal for individuals with little to no experience who are eager to start their careers in customer service. You will be responsible for enhancing customer satisfaction by providing exceptional service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions or concerns promptly and effectively.- Provide Product Information: Educate customers about our products or services, ensuring they have the necessary information to make informed decisions.- Resolve Complaints: Actively listen to customer complaints, work to understand their issues, and provide appropriate solutions in a timely manner.- Maintain Customer Records: Accurately document customer interactions and transactions in our system to ensure reliable follow-up and record-keeping.- Collaborate with Teams: Work closely with different teams to resolve customer issues and improve service delivery, providing input on customer feedback.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers.- Customer-focused Mindset: A genuine desire to help and serve customers to ensure their experience is positive.- Problem-solving Abilities: Capability to think critically and address challenges creatively while remaining calm under pressure.- Basic Computer Skills: Familiarity with computers and software for documentation and communication purposes.- Team Player: Willingness to work collaboratively with others and contribute to a positive team environment. This role is a great opportunity for anyone looking to develop their career in customer service within a supportive team.

Position: Customer Support Executive Employment Type: Full-time & part time Working Days: 5 Days a week

We are seeking a dedicated Customer Service Associate to join our team in Mahim, Mumbai. The ideal candidate will have at least one year of experience in a customer service role and should have completed their 12th grade. This position involves direct interaction with customers to assist them effectively.Key Responsibilities:1. Customer Interaction: Handle inquiries and provide assistance to customers via phone, email, or in-person, ensuring a friendly and supportive approach at all times.2. Issue Resolution: Address customer complaints or issues promptly and efficiently, striving to find satisfactory solutions while maintaining calm and professionalism.3. Product Knowledge: Stay informed about products and services to provide accurate information to customers and support their decision-making process.4. Data Management: Maintain accurate records of customer interactions and transactions in the database for future reference and analysis.5. Team Collaboration: Work closely with team members and other departments to ensure seamless service and to share valuable customer feedback that can help improve processes.To excel in this role, candidates should have excellent communication skills, a positive attitude, and be able to work well under pressure. A strong commitment to customer satisfaction and the ability to multitask effectively are essential. Proficiency in English and Hindi is preferred, and a genuine desire to help others is key to success in this position.

Service Engineer - Automation Industrial AutomationExperience: 6-9 YearsLocation: PuneHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Service Engineer - Automation with strong experience in industrial automation equipment and control systems. The role involves installation, commissioning, troubleshooting, preventive maintenance and providing technical support to customers at site.Key Responsibilities:Install, commission and service automation systems.Troubleshoot PLC, HMI, VFD, servo and control system issues.Conduct preventive and corrective maintenance.Provide onsite technical support and resolve customer issues.Coordinate with engineering and project teams.Prepare service reports and technical documentation.Travel to customer sites as required.Relevant Skillset:Industrial Automation, Service Engineering, PLC, HMI, VFD, Servo, SCADA, Sensors, Control Systems, Electrical Troubleshooting, Installation, Commissioning, Preventive Maintenance, Field Service, Customer Support

Handle day-to-day office coordination and administrative activities Coordinate between customers, sales, design, production & installation teams Receive customer enquiries and ensure timely follow-up Prepare quotations, work orders, invoices and other documents Maintain customer records, order details and daily reports Track the status of ongoing jobs and ensure timely completion Coordinate with vendors, suppliers and installation teams when required Communicate with customers through phone calls and WhatsApp Maintain office files, documents and records systematically Follow up on pending payments and customer requirements Assist management with daily operational and administrative tasks Ensure smooth workflow between different departments

We are looking for a motivated E Commerce Executive to join our team. This role is ideal for recent graduates or individuals with a passion for online retail and digital marketing. The position is fully remote, allowing you to work from the comfort of your home.Key Responsibilities:- Product Listing Management: Create and optimize product listings on various e-commerce platforms to ensure they are attractive and informative, which helps in increasing sales.- Order Processing: Handle customer orders by ensuring all transactions are processed smoothly, tracking shipments, and resolving any delivery issues promptly.- Market Research: Conduct research on competitors and market trends to identify opportunities for growth and stay ahead in the e-commerce space.- Customer Interaction: Engage with customers via email and chat to provide support, answer inquiries, and manage feedback, ensuring a positive shopping experience.- Reporting and Analysis: Generate reports on sales performance and website analytics. Analyze data to assess what works and recommend strategies for improvement.Required Skills and Expectations:- Strong communication skills, both written and oral, to effectively interact with customers and team members.- Basic knowledge of digital marketing and e-commerce platforms, with a willingness to learn and adapt.- Proficiency in using MS Office, especially Excel and PowerPoint, for reporting and presentations.- Excellent organizational skills, enabling you to manage multiple tasks and priorities efficiently.- A positive attitude, self-motivation, and a willingness to take initiative in a fast-paced environment. This role offers a fantastic opportunity for those looking to grow their careers in e-commerce.

As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and handling inquiries effectively. Your primary responsibility will be to assist customers with their queries and complaints, providing them with accurate information and solutions. Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chat messages to address customer questions and concerns.- Provide Solutions: Resolve customer issues promptly by identifying the problem and offering appropriate solutions or alternatives.- Maintain Customer Records: Keep accurate and up-to-date records of customer interactions and transactions for future reference.- Follow Up with Customers: Reach out to customers to ensure their issues have been resolved and to gather feedback on their experience.- Collaborate with Team Members: Work closely with colleagues to share information and improve service delivery.Required Skills and Expectations:- Effective Communication: You must be able to speak clearly and listen carefully to understand customer needs.- Problem-Solving Skills: Being able to think critically and find solutions to customer issues is essential.- Positive Attitude: A friendly demeanor and a positive attitude towards customers will enhance their experience.- Basic Computer Skills: Familiarity with using computers and software for data entry and retrieval is necessary.- Team Player: Ability to work well with others and contribute to a supportive work environment.The position is suited for individuals with 0-3 years of experience, who have completed at least the 10th grade, and are ready to work full-time from the office in Pune.

We are looking for a Customer Service Representative to join our team in Mumbai. This is an entry-level position suitable for recent graduates or individuals with minimal experience. You will play a key role in ensuring our customers receive excellent service while working from the comfort of your home.Key Responsibilities:- Answer Customer Queries: Respond to customer questions via phone, email, or chat in a friendly manner to provide accurate information about products and services.- Resolve Issues: Assist customers in resolving their issues or complaints efficiently, ensuring a positive experience and fostering customer loyalty.- Maintain Records: Keep detailed records of customer interactions and transactions using our database to ensure follow-up and better service in the future.- Provide Feedback: Share insights and feedback from customers with the team to help improve products, services, and customer satisfaction.Required Skills and Expectations:- Strong communication skills are essential to clearly convey information and handle customer inquiries effectively.- A basic understanding of computers and familiarity with email and chat platforms are necessary for daily tasks.- You should be patient and empathetic, as understanding customer needs is crucial to providing excellent support.- Ability to work independently and manage time efficiently, as this role is fully remote.- A positive attitude and willingness to learn are vital in this fast-paced environment.You will play an important role in making our customers feel valued and ensuring their needs are met.

# URGENT HIRING - BPO PROCESS MALAD AM GLOBAL HIRE is hiring candidates for an urgent BPO requirement in Malad, Mumbai.### Job Details Location: Malad, Mumbai Role: Customer Service / Sales / Voice Process Qualification: HSC / Graduate Experience: Freshers & Experienced candidates can apply Salary: 15,000 - 30,000 per month + Incentives Shift: 9 AM - 6 PM / 10 AM - 7 PM / 11 AM - 8 PM Weekly Off: As per process Joining: Immediate Joiners Preferred### Candidate Requirements* Good communication skills* Basic computer knowledge* Good customer-handling skills* Candidates should be comfortable working in a BPO environment* Freshers and experienced candidates are welcome* Candidates from nearby areas preferred### Why Join? Attractive salary + incentives Multiple career opportunities Immediate hiring Growth opportunities Friendly work environment Call / WhatsApp: 7984905245 Interested candidates can apply now.AM GLOBAL HIRE*Recruitment & Staffing Solutions*

We are looking for Pest Control Technicians for Wild Trap Pest Control Private Limited.Candidates should be responsible, hardworking and willing to travel to customer locations.Freshers and experienced candidates can apply. Training will be provided to suitable candidates.Job responsibilities include pest inspection, pest control treatment, customer handling and maintaining service records.Good communication skills and a positive attitude are preferred.Interested candidates can apply and attend a face-to-face interview.

We are seeking a dedicated Relationship Manager to join our team in Pune. This role is ideal for individuals with 1 to 2 years of experience and a passion for building strong client relationships.Key Responsibilities:- Client Engagement: Build and maintain strong relationships with clients, understanding their needs and providing personalized assistance.- Account Management: Oversee clients' accounts, ensuring their satisfaction and addressing any issues promptly to enhance their experience.- Sales Support: Collaborate with the sales team to identify opportunities for upselling and cross-selling, aiming to meet or exceed sales targets.- Market Analysis: Stay informed about industry trends and client competitors to provide insightful information to clients and improve service offerings.- Reporting: Prepare regular reports on client interactions, satisfaction levels, and potential new business opportunities, sharing these with management.Required Skills and Expectations:The ideal candidate should have a graduate degree and demonstrate strong communication and interpersonal skills. You should be able to listen actively to clients and provide quick and effective solutions to their problems. Proficiency in Microsoft Office and CRM software is essential. A strong sense of responsibility and the ability to work independently while managing multiple tasks will contribute to your success in this role. Candidates should be adaptable and open to learning as they support our clients and the overall growth of the organization.

Job Title: Customer Service Executive - Post Sales & Customer SupportLocation: Pushpak Nagar, Navi MumbaiSalary: 20,000 - 30,000 per monthExperience: 1-2 yearsIndustry: Real EstateEmployment Type: Full-timeJob Summary:We are looking for a Customer Service Executive to handle post-sales customer support for our real estate projects. The candidate will be responsible for managing customer queries, cancellation requests, part-payment follow-ups, documentation, and coordination with internal teams to ensure a smooth customer experience.Key Responsibilities:Handle post-sales customer queries related to bookings, payments, cancellations, and documentation.Coordinate with customers regarding part payments, outstanding amounts, and payment schedules.Manage cancellation requests and coordinate with the concerned departments for further processing.Follow up with customers for pending payments and required documents.Maintain accurate records of customer interactions, payments, requests, and follow-ups.Coordinate with the Sales, Accounts, CRM, and Legal teams for timely resolution of customer issues.Provide regular updates to customers regarding their requests and payment status.Handle customer calls professionally and resolve issues within defined timelines.Maintain strong customer relationships and ensure a positive post-sales experience.Prepare follow-up reports and update customer information in CRM/internal systems.Requirements:1-2 years of experience in customer service, CRM, telecalling, or post-sales support.Experience in the real estate industry will be preferred.Good communication skills in English and Hindi; Marathi will be an advantage.Good follow-up and coordination skills.Basic knowledge of MS Office and CRM systems.Ability to handle customer queries professionally and patiently.Candidates who are target-oriented and comfortable with regular customer follow-ups are preferred.Salary: 20,000 - 30,000 per month, based on experience and skills.Job Location: Pushpak Nagar, Navi MumbaiContact HR Prajakta

Key ResponsibilitiesDevelop and maintain strong relationships with existing and potential clients.Understand customer requirements and recommend suitable products or services.Manage client accounts and ensure high levels of customer satisfaction.Act as the primary point of contact for client inquiries, concerns, and service requests.Identify opportunities for cross-selling and upselling products and services.Achieve assigned sales, revenue, and customer retention targets.Coordinate with internal departments to resolve customer issues promptly.Monitor market trends and competitor activities to identify business opportunities.Prepare client reports, business reviews, and account performance updates.Ensure compliance with company policies, procedures, and regulatory requirements.

Key ResponsibilitiesWelcome and assist customers in selecting products and services.Achieve individual and store sales targets.Maintain product displays and ensure merchandise is properly stocked.Handle billing, cash transactions, and POS operations.Monitor inventory levels and coordinate stock replenishment.Address customer inquiries, complaints, and service requests professionally.Ensure store cleanliness, visual merchandising, and overall presentation standards.Support promotional activities, offers, and in-store campaigns.Prepare daily sales reports and maintain transaction records.Follow company policies, operational procedures, and security guidelines.

Key ResponsibilitiesDevelop and maintain strong relationships with existing and potential clients.Understand customer requirements and provide suitable products or service solutions.Act as the primary point of contact for customer inquiries and concerns.Identify opportunities for upselling and cross-selling products/services.Regularly engage with clients through calls, meetings, and follow-ups.Resolve customer issues promptly and ensure a high level of client satisfaction.Achieve assigned sales and relationship management targets.Monitor customer accounts and maintain accurate records in CRM systems.Coordinate with internal teams to ensure seamless customer service delivery.Gather customer feedback and provide insights to management.

Customer Interaction: Handle inbound/outbound calls, emails, or chat messages from customers in a professional manner.Problem Solving: Listen to customer issues, diagnose problems, and provide accurate, timely solutions.Record Keeping: Update customer interaction details and records accurately in the company database/CRM system.Target Achievement: Meet daily and monthly performance targets, including average handling time and customer satisfaction scores. Adherence: Follow company policies, scripts, and quality guidelines while maintaining data privacy.Requirements & Qualifications Education: High School Diploma / 10+2 / Graduate in any stream.Experience: Freshers are welcome. 0 to 1 year of experience in a BPO or customer service role is a plus.Skills:Good spoken and written communication skills.Active listening and patience when dealing with customers.Basic computer literacy and typing skills.Flexibility: Willingness to work in rotational shifts or specified shift timings.

Manage large amounts of inbound and outbound calls in a timely manner.Follow communication scripts when handling different topics.Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.