Customer Care Job Vacancies in Maharashtra

Job description:We are looking for a patient, proactive, and solutions-oriented Customer Service Executive to serve as the primary point of contact for our clients. You will handle inquiries, resolve issues regarding orders or technical complaints, and ensure a seamless experience from post-purchase to final delivery.Key Responsibilities:Inbound Query Management: Respond promptly and professionally to customer inquiries via phone, email, and WhatsApp regarding product availability, order status, and delivery timelines.Complaint Resolution: Acknowledge and log customer complaints or technical issues. Coordinate directly with the internal technical, factory, or service teams to ensure issues are resolved quickly.Order Tracking Support: Keep clients updated on their shipment status by coordinating with the dispatch and logistics teams to track delayed or missing orders.Sales Team Coordination: Assist the on-field sales team by sharing customer feedback, updating client accounts, and forwarding new business inquiries.Record Keeping: Maintain a daily log of received complaints, items repaired, and components scrapped.Requirements:Education: ITI, Diploma in Electrical/Electronics, or practical hands-on experience as a technician/electrician B.com, BSc, any graduate.Experience: 1 to 3 years of experience in a customer service, client relationship, or backend support role (experience in a manufacturing or technical company is a plus).Skills: Strong verbal and written communication skills. Proficiency in MS Office (Excel/Word) and comfort learning basic order management.ApplySend your updated CV with Current CTC, Expected CTC, and Notice Period to: hr@svldpl.net contact no: 8956611928

We are looking for a Back Office Computer Operator to join our team in Nagpur. This is a part-time opportunity suitable for freshers who have completed their 10th grade and are eager to gain experience in a work-from-home environment. **Key Responsibilities:**- **Data Entry:** Accurately input and update information in computer systems to maintain up-to-date records and databases.- **Document Management:** Organize and manage electronic documents to ensure easy access and retrieval when needed.- **Record Keeping:** Keep track of important files and data to support various business functions and operations.- **Report Generation:** Assist in creating and formatting reports using data collected, ensuring clarity and accuracy for review.- **Communication Support:** Respond to inquiries and assist team members with administrative tasks to promote smooth operations.**Required Skills and Expectations:**- Basic computer skills, including proficiency in software like MS Office (Word, Excel) and email applications.- Strong attention to detail to ensure high-quality and error-free work.- Good organizational skills to manage multiple tasks and maintain files systematically.- Ability to follow instructions carefully and work independently with minimal supervision.- A willingness to learn and adapt to new software and processes as required.This role presents an excellent opportunity for individuals seeking to enter the workforce and develop their computer and administrative skills.

We are looking for enthusiastic individuals to join our team as Ground Staff in Nashik, India. This position is ideal for those who have completed their 12th grade and have a passion for working in the aviation industry. No prior experience is necessary; freshers are welcome to apply.Key Responsibilities:1. **Passenger Assistance**: Provide excellent customer service by helping passengers with check-in processes, luggage handling, and boarding procedures, ensuring all needs are met in a friendly manner.2. **Safety and Security Checks**: Conduct safety checks at various points, including luggage screening, to ensure compliance with safety regulations and maintain a secure environment.3. **Information Dissemination**: Communicate important flight information to passengers, including delays, gate changes, and boarding times, ensuring everyone is well-informed.4. **Operational Support**: Assist in the smooth operation of airport procedures, such as preparing boarding passes and managing queue lines during peak travel times.Required Skills and Expectations:Candidates should have a keen attention to detail and excellent communication skills to interact effectively with passengers and team members. A customer-oriented attitude is essential, along with the ability to work in a fast-paced environment. Candidates should be punctual, reliable, and able to handle various tasks simultaneously while maintaining a positive demeanor. A willingness to learn and adaptability to change are also important traits for this role.

Job SummaryWe are looking for a dynamic and enthusiastic Contact Center Executive with excellent English communication skills to join our team. The ideal candidate should be confident in speaking with customers, generating leads, promoting products and services, addressing customer queries, and maintaining long-term customer relationships while achieving sales targets.Key ResponsibilitiesMake outbound calls to prospective and existing customers.Handle inbound customer inquiries in a professional and courteous manner.Explain company products and services clearly and effectively.Generate, qualify, and convert leads into sales opportunities.Build and maintain strong customer relationships through regular follow-ups.Understand customer requirements and recommend suitable solutions.Handle customer objections professionally and close sales effectively.Maintain accurate records of customer interactions in the CRM system.Meet daily, weekly, and monthly calling and sales targets.Coordinate with internal departments to ensure prompt customer support.Follow company policies and maintain high standards of customer service.Stay updated on product knowledge, pricing, and promotional offers.Required SkillsExcellent verbal and written communication skills in English.Strong interpersonal and relationship-building abilities.Confident telephone etiquette and customer-handling skills.Strong persuasion, negotiation, and objection-handling skills.Ability to work under pressure and achieve sales targets.Good listening and problem-solving abilities.Basic knowledge of CRM software and MS Office.Positive attitude, self-motivated, and quick learner.Ability to multitask and manage time efficiently.QualificationsGraduate in any discipline (preferred).Minimum 1-3 years of experience in Telecalling, Telesales, Customer Support, or a similar role.Freshers with excellent English communication skills may also apply.Preferred ExperienceExperience in Banking, Financial Services, Insurance (BFSI), Investments, Loans, Mutual Funds, Insurance, or other financial products will be an added advantage.Experience in lead generation, customer retention, and sales conversion is preferred.

We are looking for a reliable Delivery Boy to join our team in Pune. The ideal candidate should have a positive attitude and a commitment to delivering excellent customer service.**Key Responsibilities:**- **Deliver Packages:** Safely transport and deliver items to the designated locations on time, ensuring that all packages are handled with care.- **Route Planning:** Organize delivery routes efficiently to maximize productivity and minimize travel time, using available tools or maps.- **Customer Interaction:** Engage with customers professionally, addressing any queries or concerns during the delivery process to ensure satisfaction.- **Maintain Vehicle:** Ensure that the delivery vehicle is clean and well-maintained, reporting any issues to management promptly.- **Documentation:** Accurately collect signatures or proof of delivery and maintain necessary documentation as required for record-keeping.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential for interacting with customers and team members effectively.- **Time Management:** Ability to prioritize tasks and manage time efficiently to ensure timely deliveries.- **Physical Fitness:** Must be able to lift packages and walk for extended periods, as the job may require physical stamina.- **Adaptability:** Willingness to work in various weather conditions and adapt to changing delivery routes as needed.- **Reliability:** Punctuality and dependability are crucial, as consistent on-time delivery fosters customer trust and satisfaction. Candidates should possess at least a 10th-grade education, and prior experience in delivery or logistics is a plus but not mandatory.

Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.

We are looking for a Customer Support Manager to join our team in Nashik. This role involves overseeing customer service operations and ensuring excellent service standards. The ideal candidate will be a proactive leader with a focus on customer satisfaction.**Key Responsibilities:**- **Lead the Customer Care Team**: Manage and motivate a team of customer care representatives to deliver high-quality service consistently, ensuring they meet performance targets and provide helpful solutions.- **Handle Customer Inquiries**: Address and resolve complex customer issues promptly, guiding the team in effective problem-solving techniques and ensuring customer satisfaction.- **Develop Customer Care Policies**: Create and implement effective customer service policies and procedures that enhance the customer experience and streamline operations.- **Monitor Performance Metrics**: Track key performance indicators (KPIs) and analyze customer feedback to identify areas for improvement and implement necessary changes.- **Train and Support Staff**: Provide ongoing training and support to the customer care team, ensuring they have the skills and knowledge to assist customers effectively.**Required Skills and Expectations:**The ideal candidate should have 4 to 5 years of experience in customer service management. Strong communication and interpersonal skills are essential, along with the ability to lead and inspire a team. Problem-solving skills and a customer-centric mindset are critical for this role. Proficiency in using customer service software and tools is expected. Candidates should be capable of working in an office setting and need to be female due to client requisites. A positive attitude and ability to adapt in fast-paced environments will ensure success in this role.