Customer Care Job Vacancies in Maharashtra

As an Executive - Customer Service, you will be responsible for communicatingwith consumers of healthcare andtelecommunication providers in the United States. Depending on the assignedprocess, you may be responsible forassisting customers with their queries, providing information and support,resolving service-related concerns, orcontacting consumers regarding overdue and unpaid bills on behalf of theclient.For collection-based processes, you will communicate with consumers over thephone, understand their paymentsituation, and negotiate and facilitate payment of outstanding balances whileensuring professional and customer-focused experience.Utilize effective verbal communication and customer service skills whilecommunicating with customers to resolve theaccount delinquency.Able to manage difficult customer issues while working in a fast-pacedenvironmentDetermine the reason for delinquency and best course of action to assistconsumers.Engage our consumers with the highest level of respect and dignity.Document all collection efforts for each assigned account in accordance withestablished procedures and compliancepolicies.Communicate professionally and regularly with leadership and peers on statusof accounts, escalations in accordancewith established standards.Ensure all accounts in assigned lists are managed accurately and in a timelymanner.Calls are majorly outbound and over a period moves to a blended(inbound/outbound) environment.Accounts are early/mid/late - stage defaults return payments, first paymentdefaults, and work date follow upassignments.

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

Job Role:- Reach out to potential clients - Educate and advise clients on share market investments. - Maintain client relationshipsWho Were Looking For:- Good communication skills - Interest in share market - Positive attitude and willingness to learn- Fresher and experienced candidates welcome!Perks:- Competitive Salary + Incentives based on performance- Friendly and supportive team

Sales department: manage online selling through companies app and website and online brand promotion Hiring : Hiring of business partner

Hiring - Customer Support Executive TCI Express Company: TCI Express Ltd. Location: Pune CTC: upto 16,000 per month Timing: 9:30 AM - 6:00 PM Working Days: Monday to Saturday Experience: 0-2 yearsRole: Handle inbound & outbound customer calls Handle customer queries & complaints Track shipments and provide updates Coordinate with internal teams Maintain customer recordsRequirements: Good communication skills Basic computer knowledge Customer-handling skills 12th Pass / Graduate TCI Express: [www.tciexpress.in] Best Regards, Meena K Recruitment Consultant Right Select 84510 02383 [inforightselect@gmail.com] [www.linkedin.com/in/meenabhimani]

*AIRPORT JOB VACANCY* URGENT OPENING Semi Government Parmanent JobCall HR (9175929755)Job location (ALL MAHARASHTRA)Ground Staff: 22500 to 46200Counter Staff: 20500 to 46200Cabin Crew: 25500 to 46200Food Counter: 14500 to 35000Driver: 12500 to 20000Security: 16500 to 25000Back Office: 12500 to 25000Cashier: 13500 to 30000Super Visor: 12500 to 25000 Loader: 12500 to 35000House Keeping: 12500 to 25000Qualification:- 10th,12th,any degreeGender:- Male / femaleDuty time:- 8/12 hoursAge limit:- 18 to 40Job Location:- Maharashtra International and Domestic Airport(9175929755)

As a Delivery Boy, you will play a crucial role in the food delivery service by picking up and delivering food orders using the Swiggy app. This part-time position allows for flexible shifts, making it ideal for those seeking a manageable work schedule.Your key responsibilities will include:- Order Delivery: You will be responsible for picking up food orders from restaurants and delivering them to customers in a timely manner. This requires efficient route planning.- Using the Swiggy App: Proficiency in navigating and using the Swiggy app is essential for receiving and processing delivery requests.- Two-Wheeler Operation: A valid two-wheeler and smartphone are required for this role, as you will be traveling across Akola to complete deliveries.To succeed in this role, you should possess the following skills and meet these expectations:- Basic Education: A minimum education level of 12th pass is required.- Experience: No prior experience is necessary, making this an excellent opportunity for newcomers.- Communication Skills: Good communication is important for interacting with restaurant staff and customers.- Time Management: Ability to manage time effectively to ensure timely deliveries.- Physical Fitness: This role involves physical tasks, including riding a two-wheeler and handling food packages.Join us to start a dynamic part-time job where you can earn incentives and enjoy weekly payouts.

We are looking for a dedicated Service Technician to join our team in Dombivli East, Mumbai. The ideal candidate will have at least 2 years of experience and should have completed their 10th grade. The job would involve majorly Invertor and Solar Panel installation and servicing.As a Service Technician, you will be responsible for installing, repairing, and maintaining equipment to ensure they operate effectively. This role includes troubleshooting technical issues and providing outstanding customer service.Key Responsibilities:1. Installation and Setup: You will install and configure various equipment, ensuring everything is set up correctly and meets safety standards.2. Repair and Maintenance: You will perform regular maintenance and repairs on equipment, identifying issues and addressing them promptly to minimize downtime.3. Troubleshooting: When problems arise, you will diagnose issues and provide effective solutions, ensuring that equipment runs smoothly.4. Customer Service: You will interact with customers, answering their questions and providing guidance on how to use the equipment properly.5. Reporting: You will document service activities and report on any issues encountered, ensuring that all records are accurate and up-to-date.Required Skills and Expectations:The ideal candidate should have strong technical skills and a good understanding of equipment operation and maintenance. You should be able to work well in a team and possess good communication skills, especially when explaining technical issues to customers. Attention to detail is essential, as is the ability to follow instructions carefully. A proactive attitude and willingness to learn will help you succeed in this role.

We are seeking a dynamic, goal-oriented Customer Service Representative to join our growing BPO team. In this role, you will serve as the primary point of contact for our international/domestic clients, resolving inquiries, handling complaints, and providing exceptional service. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving mindset.Key ResponsibilitiesCustomer Support: Answer inbound interactions (calls, emails, or live chats) to assist customers with product inquiries, billing questions, and troubleshooting.Issue Resolution: Actively listen to customer grievances, identify the root cause of the issue, and provide accurate solutions efficiently.Data Logging: Maintain precise and detailed logs of all customer interactions, feedback, and actions taken in the CRM database.Escalation Management: Route complex, unresolved issues to the appropriate internal teams or senior management while maintaining ownership of the customer's experience.Performance Metrics: Meet or exceed daily performance targets, including Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) scores.Requirements & QualificationsEducation: High School Diploma or equivalent required; Bachelors degree is a plus.Experience: 0 to 2 years of experience in a BPO, customer service, or call center environment (Freshers are welcome to apply).Communication: Exceptional verbal and written communication skills in [Specify Language, e.g., English/Spanish].Technical Skills: Proficiency with basic computer applications, MS Office, and familiarity with CRM software (e.g., Salesforce, Zendesk) is an advantage.Shift Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and holidays.Core Competencies: Strong active listening skills, high emotional intelligence, ability to multitask, and a typing speed of at least [e.g., 30 WPM].

Key ResponsibilitiesCall Handling: Make outbound calls to potential/existing customers or manage inbound inquiries following standard call scripts and guidelines.Customer Support & Inquiry Handling: Resolve customer issues promptly, provide precise information regarding products, services, or account status, and escalate complex cases appropriately.Lead Generation / Sales Support: Identify sales opportunities, pitch products/services, qualify leads, and follow up with prospective clients to convert inquiries into sales.Data Entry & CRM Updates: Accurately record call details, customer feedback, resolution status, and contact information into the CRM or call logging software.Process Compliance: Strictly adhere to quality standards, call duration targets, attendance guidelines, and compliance rules.Target Achievement: Meet or exceed daily/weekly call volume targets, first-call resolution (FCR) rates, or lead generation goals.

DELIVERY BOY / DELIVERY EXECUTIVEJob Role: Delivery Boy / Delivery ExecutiveJob Type: Full-Time / Part-TimeLocation: Pune / All Over IndiaJob Responsibilities:- Deliver parcels, orders, and products to customers on time.- Pick up shipments from the assigned hub/store.- Use a smartphone and delivery app for order updates.- Follow GPS/Google Maps for navigation.- Collect cash or digital payments when required.- Maintain proper communication with customers.- Handle parcels safely and responsibly.- Complete assigned deliveries within the given time.Required Skills:- Basic smartphone knowledge.- Good communication skills.- Knowledge of local routes is an advantage.- Customer-friendly attitude.- Time management and punctuality.- Ability to work independently.Eligibility:- Age: 18+ years- Valid two-wheeler driving licence.- Own bike/scooter preferred.- Android smartphone required.- Basic knowledge of Hindi/Marathi/English.Documents Required:- Aadhaar Card- PAN Card- Driving Licence- Bank Account Details- Vehicle RC & InsuranceSalary: 15,000 - 30,000+ per monthSalary/incentives may vary depending on company, location, working hours, and deliveries.Apply Now: Contact the recruitment team for vacancy details and interview information.

JOB VACANCY - BACK OFFICE STAFFDIYA LABS Navi MumbaiWe are looking for a Back Office / Office Administration Staff to support our day-to-day office and client coordination activities.Job Responsibilities:Handling day-to-day back-office and administrative workPreparing and maintaining documents using MS Word & MS ExcelHandling emails and client communicationData entry, maintaining records and preparing reportsCoordinating with clients and external testing laboratoriesBasic telephone communication and follow-upCandidate Requirements:Good working knowledge of MS Excel, MS Word & EmailGood English communication skills - verbal and writtenGood telephone communication skillsBasic computer knowledgeOrganized, responsible and willing to learnFreshers with good computer and communication skills may also applyJob Timing: 10:00 AM to 7:00 PMLocation: Vashi, Navi MumbaiCompany:DIYA LABS - Analytical Testing Services

We are looking for a Corporate Relations Executive to build and maintain strong relationships with companies and hiring partners. The role involves connecting with organizations to identify job openings and creating employment opportunities for our students.Key Responsibilities:Build and maintain relationships with companies and corporate hiring partners.Contact companies regularly to understand their current and upcoming hiring requirements.Identify and generate relevant job openings for students and candidates.Coordinate with HR teams and recruiters regarding vacancies and recruitment requirements.Share suitable candidate profiles with companies based on their requirements.Coordinate interviews, recruitment drives, and other hiring activities.Maintain regular communication and follow-ups with corporate clients.Develop new corporate connections and expand the institute's hiring network.Maintain records of companies, job openings, and recruitment activities.Coordinate internally with the placement team to ensure smooth candidate-company communication.Requirements:Good communication and interpersonal skills.Confident in speaking with HRs, recruiters, and corporate representatives.Strong follow-up and relationship-building skills.Basic knowledge of recruitment and hiring processes.Ability to communicate professionally through calls, emails, and WhatsApp.Freshers with good communication skills can also apply.Preferred Experience:0-2 years in Corporate Relations, Business Development, Recruitment, Client Relations, Placement, or a similar role.Key Objective:To develop strong corporate relationships and consistently bring relevant job opportunities and hiring requirements for the institute's students.

Customer Support ExecutiveJob Responsibilities:* Handle customer calls, queries, and complaints professionally.* Provide accurate information and resolve customer issues.* Maintain customer records and update CRM/tickets.* Coordinate with internal teams for issue resolution.* Ensure excellent customer satisfaction and service quality.Requirements:* Good communication skills in English/Hindi.* Basic computer and CRM knowledge.* Customer-focused attitude.* Freshers and experienced candidates can apply.Job Type: Full-time

Urgent Hiring - Male Candidates Only Location: Thane, MumbaiWe are hiring for the following International Process roles:1 VIP Plus - Service & Renewals Experience: 6 months to 1 year in International Customer Service (Recent experience is mandatory) Salary: 35,000 - 40,000 In-hand 100 Night Shift Allowance (Per Day) Shift: 11:00 PM - 8:00 AM 5 Days Working 2 Rotational Offs Qualification: 12th Pass or Above Excellent English Communication Skills Required Age: 21-37 Years2 VIP International Sales - Membership Sales Experience: 6 months to 1 year in International Sales (Recent experience is mandatory) Salary: 30,000 - 35,000 In-hand 100 Night Shift Allowance (Per Day) Unlimited Incentives Shift: 11:00 PM - 8:00 AM 5 Days Working 2 Rotational Offs Qualification: 12th Pass or Above Excellent English Communication Skills Required Age: 21-37 Years Interested candidates can share their updated CV at rashmiconsultancy98@gmail.com Immediate joiners will be given preference. Only candidates with relevant recent international process experience should apply.#Hiring, #MumbaiJobs, #ThaneJobs, #InternationalBPO, #CustomerService, #InternationalSales, #MembershipSales, #NightShiftJobs, #ImmediateHiring, #WalkInJobs, #VoiceProcess, #BPOJobs, #CareerOpportunity, #JobOpening, #MaleCandidates, #EnglishCommunication, #Recruitment, #RashmiConsultancy, #HiringNow, #JobsInMumbai

We are looking for a Customer Support Representative to join our team in Mumbai. This role is ideal for those with 0 to 5 years of experience, including fresh graduates who have completed their 12th grade. As a customer support representative, your main focus will be helping customers with their inquiries and ensuring they have a positive experience with our services.Key Responsibilities:- Assist Customers: Respond to customer queries via phone, email, or chat, providing clear and accurate information about products and services.- Problem Solving: Help resolve customer issues by identifying their needs and finding suitable solutions or escalating the matter to the appropriate team.- Maintain Records: Keep track of customer interactions by updating our database, ensuring that all information is accurate and up to date.- Provide Feedback: Share insights and suggestions from customer interactions with the team to help improve services and processes.- Team Collaboration: Work closely with colleagues to share knowledge and support each other in enhancing customer satisfaction.Required skills and expectations include:- Strong communication skills, both verbal and written, to effectively interact with customers.- Good listening skills to understand customer needs and concerns.- Basic computer skills to navigate systems for record-keeping and communication.- A friendly and patient demeanor, as the role involves dealing with customers from diverse backgrounds.- Willingness to learn and adapt in a fast-paced work environment. Being a team player is essential.

Job Title:Sales & Customer Support ExecutiveCompany Details:Company: Mind WealthBrand: Hungry BrainWebsite: https://hungrybrain.in/Job Location:Malad West, Mumbai (5 minutes walk from railway station)Job Type:Full-TimeWorking Days:6 Days a WeekSalary:2 - 2.5 LPAIndustry:Education / EdTech / Early Childhood LearningDepartment:Sales & Customer SupportRole Category:Inside Sales / Customer SupportAbout Us :Hungry Brain helps parents raise smarter, more capable children by focusing on brain development in the first 3 years when it matters the most. Our structured programs empower parents to take the right actions early and see real developmental results.Key Responsibilities :Handle inbound & outbound leadsMaintain follow-ups & CRM updatesExplain early learning concepts and programs to parentsSupport parents to identify the need for early brain development and start our programs via calls, video calls, chats, and other communication channelsCandidate Requirements :Minimum 2+ years of experience in sales/customer supportStrong communication in any one language + workable EnglishComfortable using basic tech tools and CRM systemsPreferred Candidate Profile:Experience in EdTech / Education / Counselling is a plusGood interpersonal and convincing skills

Swiggy Delivery Partner Hiring! Pick up and deliver food orders using the Swiggy app. Flexible shifts, attractive earnings, incentives, and weekly payouts. Two-wheeler & smartphone required. Con- 9021412241

We are seeking a Customer Care Executive to join our dynamic team in Nashik. This is a full-time position ideal for individuals with little to no experience who are eager to start their careers in customer service. You will be responsible for enhancing customer satisfaction by providing exceptional service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and messages from customers, addressing their questions or concerns promptly and effectively.- Provide Product Information: Educate customers about our products or services, ensuring they have the necessary information to make informed decisions.- Resolve Complaints: Actively listen to customer complaints, work to understand their issues, and provide appropriate solutions in a timely manner.- Maintain Customer Records: Accurately document customer interactions and transactions in our system to ensure reliable follow-up and record-keeping.- Collaborate with Teams: Work closely with different teams to resolve customer issues and improve service delivery, providing input on customer feedback.Required Skills and Expectations:- Excellent Communication Skills: Strong verbal and written communication abilities are essential for effectively interacting with customers.- Customer-focused Mindset: A genuine desire to help and serve customers to ensure their experience is positive.- Problem-solving Abilities: Capability to think critically and address challenges creatively while remaining calm under pressure.- Basic Computer Skills: Familiarity with computers and software for documentation and communication purposes.- Team Player: Willingness to work collaboratively with others and contribute to a positive team environment. This role is a great opportunity for anyone looking to develop their career in customer service within a supportive team.

Key ResponsibilitiesDevelop and maintain strong relationships with existing and potential clients.Understand customer requirements and recommend suitable products or services.Manage client accounts and ensure high levels of customer satisfaction.Act as the primary point of contact for client inquiries, concerns, and service requests.Identify opportunities for cross-selling and upselling products and services.Achieve assigned sales, revenue, and customer retention targets.Coordinate with internal departments to resolve customer issues promptly.Monitor market trends and competitor activities to identify business opportunities.Prepare client reports, business reviews, and account performance updates.Ensure compliance with company policies, procedures, and regulatory requirements.

Key ResponsibilitiesWelcome and assist customers in selecting products and services.Achieve individual and store sales targets.Maintain product displays and ensure merchandise is properly stocked.Handle billing, cash transactions, and POS operations.Monitor inventory levels and coordinate stock replenishment.Address customer inquiries, complaints, and service requests professionally.Ensure store cleanliness, visual merchandising, and overall presentation standards.Support promotional activities, offers, and in-store campaigns.Prepare daily sales reports and maintain transaction records.Follow company policies, operational procedures, and security guidelines.

Customer Interaction: Handle inbound/outbound calls, emails, or chat messages from customers in a professional manner.Problem Solving: Listen to customer issues, diagnose problems, and provide accurate, timely solutions.Record Keeping: Update customer interaction details and records accurately in the company database/CRM system.Target Achievement: Meet daily and monthly performance targets, including average handling time and customer satisfaction scores. Adherence: Follow company policies, scripts, and quality guidelines while maintaining data privacy.Requirements & Qualifications Education: High School Diploma / 10+2 / Graduate in any stream.Experience: Freshers are welcome. 0 to 1 year of experience in a BPO or customer service role is a plus.Skills:Good spoken and written communication skills.Active listening and patience when dealing with customers.Basic computer literacy and typing skills.Flexibility: Willingness to work in rotational shifts or specified shift timings.

We are looking for a Restaurant Manager to oversee operations in our Navi Mumbai location. This role is vital for ensuring a smooth and enjoyable dining experience for our guests.Key Responsibilities:- Manage Daily Operations: Oversee activities within the restaurant to ensure everything runs smoothly. This includes staff scheduling, inventory management, and maintaining quality service standards.- Customer Interaction: Engage with guests to ensure satisfaction. Address any complaints or concerns promptly to provide exceptional customer service.- Staff Management: Recruit, train, and supervise restaurant staff. Foster a positive work environment that encourages teamwork and professional growth.- Financial Management: Assist in budgeting and financial planning. Monitor expenses and revenues to achieve financial targets.- Quality Control: Ensure food safety and hygiene standards are adhered to. Regularly check that the quality of food and service meets company expectations.Required Skills and Expectations:The ideal candidate should have 1 to 7 years of experience in restaurant management and a bachelor's degree. Candidates must possess excellent communication and leadership skills to effectively manage the team. Strong organizational skills are essential for handling various tasks efficiently. A keen eye for detail and a passion for customer service are also necessary to ensure a high-quality dining experience. The candidate should be open to working in a fast-paced environment and committed to upholding the standards of the establishment.

We are seeking a Store Manager for our location in Kalyan West. The ideal candidate will have 2 to 5 years of experience in retail management and will be responsible for overseeing all daily operations of the store, ensuring a positive shopping experience for our customers.Key Responsibilities:- Oversee Store Operations: Manage daily store functions, including inventory management, product displays, and cleanliness to ensure a pleasant shopping environment.- Lead Staff: Supervise and train store employees, promoting teamwork and motivating staff to achieve their best performance.- Customer Service: Ensure excellent customer service by addressing inquiries and resolving complaints promptly, fostering customer loyalty.- Sales Management: Monitor sales targets and develop strategies to boost revenues, including promotions and merchandising initiatives.- Financial Reporting: Prepare and analyze sales reports and budgets, making adjustments as needed to maintain profitability.- Merchandising: Implement effective merchandising strategies to enhance product visibility and drive sales.Required Skills and Expectations:The ideal candidate should possess strong leadership and communication skills to motivate a diverse team. They should have experience in managing inventory and be comfortable using retail management software. A passion for customer service and the ability to resolve issues efficiently is essential. Candidates must also be detail-oriented, organized, and able to analyze sales data to make informed decisions. Flexibility to work varying hours, including weekends, is expected for this full-time role.