Customer Care Job Vacancies in Maharashtra

Job Title: Customer Care Manager (CCM) - AutomobileLocation: NashikExperience: 3-5 YearsIndustry: AutomobileJob Overview:We are looking for a dynamic and customer-focused Customer Care Manager (CCM) to oversee customer service operations in the automobile sector. The candidate will be responsible for enhancing customer satisfaction, managing service teams, and ensuring a seamless customer experience across all touchpoints.Key Responsibilities:Manage end-to-end customer service operations for sales and after-sales supportHandle customer complaints, escalations, and ensure timely resolutionDevelop and implement customer satisfaction strategies (CSI)Monitor service quality and ensure adherence to company standardsCoordinate with service, sales, and technical teams for issue resolutionMaintain customer feedback records and generate reportsConduct regular follow-ups with customers to improve retentionTrain and guide customer care executives and service advisorsEnsure achievement of customer satisfaction and retention targetsKey Skills Required:Strong customer handling and problem-solving skillsExcellent communication and interpersonal abilitiesKnowledge of automobile service processesLeadership and team management skillsCRM software knowledgeAbility to handle pressure and manage escalationsQualification:Graduate / MBA (Preferred)Automotive or Management background preferredExperience:5-10 years in customer service within the automobile industryExperience in dealership or service center preferred.

We are seeking a well-presented and customer-focused Customer Relationship Executive (CRE) to manage client interactions and deliver an exceptional service experience. The ideal candidate will act as the first point of contact for customers, ensuring smooth communication, service coordination, and a premium customer experience aligned with luxury automotive standards.

We are seeking a motivated BPO Telecaller to join our team in Thane West. This entry-level position is ideal for candidates with minimal experience who are eager to learn and grow in the customer service field.As a BPO Telecaller, your main responsibility will be to communicate with customers over the phone. You will be required to assist customers with their inquiries, provide product information, and gather feedback. This role is crucial in maintaining positive customer relationships and promoting company services.Key responsibilities include:1. **Customer Engagement**: Reach out to customers using a provided database to discuss services, answer questions, and resolve any issues.2. **Information Delivery**: Clearly explain products and services to potential and existing customers, ensuring they understand benefits and features.3. **Feedback Collection**: Actively listen to customer concerns and suggestions, documenting their feedback to help improve services.4. **Follow-ups**: Maintain regular follow-up calls with customers to ensure satisfaction and encourage further engagement with the company.The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to work well in a team. Being adaptable and willing to learn will help you succeed in this role. Basic computer skills are necessary for logging customer interactions and managing data. If you are passionate about customer service and enjoy speaking with people, we encourage you to apply.

We are seeking a Ground Staff Executive to join our team in Mumbai. This position is ideal for individuals passionate about customer service and aviation, with no prior experience required. If you are friendly, organized, and enjoy working in a fast-paced environment, this role is perfect for you.Key Responsibilities:1. **Customer Support**: Greet and assist passengers at the airport, ensuring they have a pleasant experience. You will provide information about flight schedules, baggage claims, and boarding procedures.2. **Check-In Procedures**: Facilitate the check-in process for passengers, including verifying travel documents and issuing boarding passes. This involves ensuring that all passengers follow necessary protocols.3. **Baggage Handling**: Manage baggage loading and unloading, ensuring that all luggage is handled with care and delivered to the correct flights promptly and safely.4. **Safety Compliance**: Ensure adherence to safety regulations and company policies. This includes conducting regular checks and reporting any irregularities to supervisors.5. **Problem Resolution**: Handle passenger inquiries and resolve any issues that arise during their journey. This may involve working with different departments to find quick solutions.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills, enabling them to interact effectively with passengers and team members. Attention to detail and a strong sense of responsibility are essential, as is the ability to work flexible hours, including weekends and holidays, to meet the demands of the aviation industry. A minimum education of 10th pass is required for this role.

As an Airport Staff member in Pune, you will play a crucial role in ensuring smooth airport operations and providing excellent customer service. This full-time position is suitable for freshers who have completed their 10th grade and are eager to start a career in the aviation industry.**Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in and boarding processes by guiding them through the airport procedures.- **Baggage Handling:** Manage luggage by ensuring it is safely loaded and unloaded from the aircraft.- **Security Checks:** Conduct basic security checks on baggage and passengers to maintain a safe environment at the airport.- **Customer Service:** Assist travelers with inquiries and resolve any issues they may encounter during their journey.- **Team Collaboration:** Work with other airport staff members to maintain smooth operations and provide support as needed.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication skills are essential to effectively interact with passengers and team members.- **Attention to Detail:** Ability to pay close attention to details, especially when handling luggage and assisting with security procedures.- **Team Player:** Willingness to work collaboratively with colleagues to ensure efficient service delivery.- **Flexibility:** You should be ready to work in shifts and adapt to changing schedules as the airport operates at various times.- **Positive Attitude:** A friendly and approachable demeanor is important to create a welcoming atmosphere for travelers.

We are looking for motivated and energetic individuals to join our team as Airport Staff in Mumbai. This is a full-time position suitable for freshers who have completed their 10th grade.**Key Responsibilities:**- **Passenger Assistance:** Help passengers with check-in procedures, baggage handling, and provide information about flights and airport services to ensure a smooth travel experience.- **Safety and Security Checks:** Conduct routine checks at security points to ensure compliance with safety regulations and passenger safety.- **Baggage Management:** Oversee the loading and unloading of passenger baggage, ensuring it is handled with care and delivered to the correct destination.- **Customer Service:** Address passenger inquiries and resolve any issues promptly to maintain high standards of service and satisfaction.- **Monitoring Flight Schedules:** Stay updated with flight schedules and announcements, directing passengers and staff as needed.Candidates should have a positive attitude and good communication skills. Attention to detail is crucial for ensuring safety and accuracy in handling luggage and documents. We expect team players who can work under pressure in a busy airport environment, demonstrating professionalism at all times. A willingness to learn and adapt is essential, as is the ability to work flexible hours, including nights and weekends, in a dynamic setting. Good interpersonal skills will help in providing excellent service to passengers and collaborating with team members effectively.

Airport Staff in Mumbai will play a vital role in ensuring smooth airport operations. This position is perfect for freshers who have completed their 10th grade and are eager to start a career in the aviation industry.**Key Responsibilities:**- **Check-in Assistance:** Help passengers with the check-in process, ensuring that they receive their boarding passes and help with baggage as needed.- **Customer Service:** Provide friendly and helpful service to passengers, answering their questions and addressing any concerns during their journey.- **Baggage Handling:** Safely manage luggage by ensuring it's correctly tagged and loaded onto the appropriate flights, maintaining a high standard of safety.- **Security Compliance:** Assist in following airport security protocols to ensure a safe environment for all passengers and staff.- **Emergency Protocols:** Be aware of and ready to implement emergency procedures if necessary, ensuring passenger safety at all times.**Required Skills and Expectations:**Candidates should have strong communication skills to interact effectively with passengers and team members. A customer-oriented attitude is essential for delivering excellent service. Basic computer skills are needed to assist with check-in systems. Candidates must be able to work in a fast-paced environment, handling multiple tasks efficiently. Punctuality and reliability are crucial, as the role requires adherence to strict schedules. A willingness to learn and adapt to new experiences in the airport setting is important for success in this role.

Looking a highly experienced, customer-focused and presentable Senior Service Engineer / Advisor to join our premium automotive service team. The ideal candidate will have hands on experience with authorized dealerships such as BMW, Volvo, or other luxury automotive brands. This is a customer-facing role that demands excellent communication in English, in-depth technical knowledge, and a confident, professional demeanor. A well-groomed appearance is essential to maintain the high service standards associated with luxury automotive clients.Responsibilities:1. Customer Interaction:* Act as the primary liaison between customers and the workshop team, ensuring clear and courteous communication.* Communicate with customers and vendors to understand their service requirements and provide appropriate solutions.* Handle inquiries, complaints, and feedback related to vehicle service and repairs with a focus on customer satisfaction.* Educate customers on maintenance schedules, warranty details, and service options available.2. Technical Support:* Provide technical assistance and support to customers, dealerships, and internal teams regarding vehicle maintenance, repairs, and troubleshooting.* Interpret technical manuals, bulletins, and diagnostic procedures to resolve issues effectively.* Coordinate with service engineers and technicians to ensure timely resolution of complex technical problems.* Going for test drive on both with technician before work & with customer at the car delivery time.3. Documentation and Reporting:* Maintain accurate records of service requests, repairs performed, and parts used for each vehicle additionally suggest repair works if required.* Generate reports on service activities, technical issues, and customer interactions to track trends and identify areas for improvement.* Prepare service quotations, invoices, and other documentation on Autorox as required.4. Training and Development:* Stay updated on the latest technological advancements in automotive systems and repair techniques.5. Quality Assurance:* Ensure compliance with manufacturers standards, service protocols, and safety regulations.* Conduct quality checks on repaired vehicles to verify workmanship and performance standards.6. Inventory Management:* Monitor and manage inventory levels of spare parts and consumables required for vehicle servicing.* Coordinate with procurement teams to replenish stock and maintain adequate supply levels.7. Team Collaboration:* Collaborate with cross-functional teams including engineering to address customer issues and improve service delivery processes.* Participate in meetings and contribute insights on technical matters and customer service strategies.Skills and Qualifications:Educational Background (Mandatory): 3 years of full time Diploma to 4 years of Bachelors degree in Mechanical Engineering/Automobile Engineering, from recognized institute.Minimum experience: Minimum 5 years of work experience in a service advisor or service engineer role, specifically with authorized luxury dealerships such as BMW, Volvo, Audi or equivalent German brands. Communication Skills: Must possess excellent verbal and written communication skills in English to interact effectively with customers, dealerships, and internal teams. Presentational skill: A well-presented, customer-facing personality with a passion for the automotive sector with good personality. Personality : Height 5.9 Feet tall, good looking, confident, neat, well-groomed, polished and customer-appropriate appearance. Technical Skills: Strong understanding of automotive systems, diagnostic tools, and repair techniques. Proficiency in using computerized diagnostic equipment and software. Problem-Solving Ability: Analytical mindset to diagnose complex technical issues and propose effective solutions. Organizational Skills: Ability to prioritize tasks, manage time efficiently, and work under pressure to meet service deadlines. Customer Focus: Commitment to providing exceptional customer service and maintaining positive relationships with stakeholders. Team Player: Ability to work collaboratively in a team environment and contribute to achieving departmental goals. Adaptability: Willingness to adapt to changes in technology, industry standards, and job responsibilities as required.

Requirements:Technical Expertise: Extensive experience in automotive diagnostics and repair, with proficiency in using diagnostic equipment, scan tools, and service manuals.Certifications: Certification from recognized automotive training programs, Level 1 to level 6.Problem-Solving Skills: Strong analytical and problem-solving abilities to effectively diagnose and resolve complex automotive issues.Attention to Detail: Meticulous attention to detail and adherence to quality standards to deliver accurate and reliable repairs.Communication Skills: Excellent verbal and written communication skills to interact with customers, colleagues, and management effectively.Team Player: Ability to collaborate with other technicians, Service engineers and support staff in a fast-paced automotive service environment.Physical Stamina: Capacity to perform physically demanding tasks, including lifting heavy components and working in various weather conditions.Salary Offer: Rs. 4,80,000/- to 5,50,000/- (LPA)Perk Benefits: Monthly salary incrementation from starting month based on performanceWorking Hours: 09:00 A.M. 6:30 P.M. (Monday to Saturday) Sunday fixed off.Responsibilities:Diagnosis and Repair: Perform thorough diagnostic procedures using advanced tools and equipment to identify issues across mechanical, electrical, and electronic systems such as engines, transmissions, brakes, suspension, and HVAC (Heating, Ventilation, and Air Conditioning).Maintenance Services: Conduct routine maintenance services including oil changes, tire rotations, fluid checks, and filter replacements to ensure vehicles are operating at peak efficiency and safety standards.Advanced Repairs: Undertake complex repairs and component replacements involving engine overhauls, transmission rebuilds, differential repairs, and electronic module reprogramming, adhering to manufacturer specifications and industry standards.

Diagnosis and Repair: Technicians diagnose mechanical and electrical issues in vehicles through inspection and testing. They use diagnostic tools and equipment to identify problems and perform repairs or adjustments accordingly.Routine Maintenance: They conduct routine maintenance tasks such as oil changes, tire rotations, filter replacements, and fluid checks to ensure vehicles operate efficiently and safely.Technical Expertise: Technicians need to have a solid understanding of automotive systems, including engines, transmissions, braking systems, steering, suspension, and electrical components. They may specialize in certain areas based on their training and experience.Use of Tools and Equipment: Proficiency with various tools and equipment is crucial, including wrenches, diagnostic scanners, lifts, and computer software used for vehicle diagnostics and repair.Compliance and Safety: Technicians follow safety protocols and procedures to handle hazardous materials and ensure compliance with environmental regulations. They may also need to adhere to manufacturer guidelines and warranty specifications.Customer Service: Depending on the setting, Technicians may interact with customers to discuss vehicle issues, explain repairs, and provide estimates. Good communication skills and professionalism are important in these interactions.Documentation: They maintain detailed records of repairs, maintenance procedures, and parts inventory. Accurate documentation helps track vehicle history and ensures compliance with industry standards.Continuous Learning: Given the advancements in automotive technology, Technicians often participate in ongoing training and certification programs to stay updated with new repair techniques, tools, and industry trends.Salary Offer: Up to Rs. 2,50,000/- (LPA)Benefits: Monthly salary incrementation from starting month based on performanceWorking Hours: 09:00 A.M. 6:30 P.M. (Monday to Saturday) Sunday fixed off

We are seeking a Customer Service Associate to join our team in Baner, Pune. The ideal candidate will have 1 to 3 years of experience and a post-graduate degree, bringing strong communication and problem-solving skills to provide excellent service to our customers. Key Responsibilities:1. **Customer Support:** Respond to customer inquiries via phone, email, and chat, providing timely and accurate information to enhance customer satisfaction.2. **Issue Resolution:** Address customer complaints and issues compassionately and efficiently, working to resolve problems and ensure a positive experience.3. **Product Knowledge:** Maintain a good understanding of our products and services to help customers make informed decisions.4. **Documentation:** Accurately record customer interactions and maintain detailed logs of inquiries and resolutions for future reference.5. **Collaboration:** Work closely with team members and other departments to share feedback and improve processes and customer experiences.Required Skills and Expectations:Candidates should have strong communication skills, both verbal and written, to effectively engage with customers. Attention to detail is important for accurately capturing customer information and resolving issues. The ability to work in a team environment and a strong customer-oriented attitude are essential. We expect a proactive approach to problem-solving and the willingness to learn and adapt in a fast-paced work environment.

We are looking for a motivated and experienced Service Advisor to join our team in Mundhwa, Pune. This role is essential in providing exceptional customer service and ensuring smooth operations in our service department.Key Responsibilities:- Customer Interaction: Greet and assist customers as they arrive, understanding their needs, and providing clear information about services available.- Service Coordination: Schedule appointments and manage customer flow efficiently, ensuring timely service delivery for all clients.- Communication: Relay important updates and recommendations regarding vehicle maintenance and repair options to customers, ensuring transparency and trust.- Documentation: Prepare service orders and maintain accurate records of customer interactions, service history, and payments to ensure a streamlined process.- Problem Resolution: Address customer inquiries or concerns with professionalism, striving for quick and effective solutions to enhance customer satisfaction.Required Skills and Expectations:The ideal candidate will have a background in customer service, with 1 to 7 years of experience in a similar role. Strong communication skills are essential for interacting with customers and ensuring their needs are met. A graduate degree is preferred, and familiarity with automotive services is a plus. Attention to detail, organizational skills, and the ability to work in a fast-paced environment are crucial for success in this position. A commitment to providing outstanding service and maintaining a professional demeanor at all times is expected.

We are looking for a dedicated Customer Service Executive to join our team in Gadchiroli. This entry-level position is perfect for individuals eager to start their career in customer service.As a Customer Service Executive, you will be the first point of contact for our customers, providing them with support and assistance. You will handle inquiries and resolve issues while ensuring a positive experience for every customer.Key responsibilities include:1. **Responding to Customer Inquiries**: Engage with customers through phone calls, emails, or chat to answer their questions and provide accurate information.2. **Resolving Complaints**: Listen to customer concerns and provide effective solutions to any problems they encounter, ensuring their satisfaction.3. **Maintaining Customer Records**: Update and manage customer data accurately in our systems to track interactions and follow up as needed.4. **Collaborating with Team Members**: Work closely with your colleagues to share feedback and improve service quality, contributing to a team-oriented environment.Required skills and expectations:- Strong communication skills are essential as you will be interacting with customers regularly.- A positive attitude and patience are important for resolving customer issues effectively.- Basic computer knowledge is necessary for managing records and using support tools.- You should be willing to learn and adapt, as customer service practices may evolve.This is a full-time position that requires you to work from our office in Gadchiroli, and we welcome candidates with limited experience.

Key Responsibilities Query Management & ResolutionInbound Support: Answer incoming calls, emails, or chat messages regarding product features, pricing, or order status.Troubleshooting: Provide basic technical assistance (e.g., helping a customer calibrate a metal detector or navigate an app).Complaint Handling: Listen to customer grievances, remain calm, and provide a solution within the companys service-level agreement (SLA). Documentation & FeedbackTicket Management: Record every interaction in a CRM or helpdesk software to ensure traceability.Escalation: Identify complex issues that require the Junior Design Engineer or Accountant and transfer the case to the right department.Feedback Loop: Compile common customer complaints and report them to the Marketing Executive to help improve products or services. Relationship BuildingProactive Outreach: Call existing customers to ensure they are satisfied with their recent purchase.Retention: Identify customers who are unhappy and offer solutions to prevent them from leaving (churn).

We are looking for a Customer Care Executive who will help our customers with their inquiries and ensure they have a positive experience. This position is based in Vashi and is suitable for candidates with little to no experience. **Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle customer questions through various channels, including phone calls and emails, providing timely and accurate information.- **Resolving Issues:** You will assist customers in resolving their problems by identifying their needs and providing appropriate solutions efficiently.- **Maintaining Customer Records:** You will document customer interactions and feedback in our system to ensure that all information is accurate and accessible for future reference.- **Providing Product Information:** You will inform customers about our products and services, helping them understand features and offerings to enhance their experience.- **Collaborating with Team Members:** You will work closely with your teammates and other departments to improve customer satisfaction and address any ongoing issues.**Required Skills and Expectations:**- Strong communication skills: You should be able to convey information clearly and courteously to create a positive interaction with customers.- Problem-solving ability: You need to think quickly and find effective solutions to any challenges that customers may face.- Customer-oriented attitude: A genuine eagerness to help and support customers is essential to succeed in this role.- Basic computer skills: Familiarity with using computers and software is necessary to manage customer interactions effectively.- Team player: Being able to work well with others and contribute to a collaborative environment is important for our success.

As an Airport Executive in Mumbai, you will play a vital role in ensuring smooth airport operations and providing excellent customer service. This position is open to individuals with 0 to 5 years of experience and requires at least a 10th-grade education. **Key Responsibilities:**- **Customer Assistance:** Provide information and support to passengers, helping them navigate the airport and addressing their queries.- **Check-in Support:** Assist travelers during the check-in process, ensuring they have all the necessary documents and helping with baggage check.- **Boarding Coordination:** Ensure a smooth boarding process by verifying passenger details and managing queues effectively.- **Problem Resolution:** Address any issues that arise, such as flight delays or lost luggage, ensuring customer satisfaction through prompt solutions.- **Safety Compliance:** Adhere to all safety and security protocols at the airport, maintaining a safe environment for passengers and staff.**Required Skills and Expectations:**- **Communication Skills:** You should be able to communicate clearly and effectively with passengers and team members.- **Customer Service Focus:** A strong commitment to providing excellent service is essential, with an ability to handle challenging situations calmly.- **Teamwork:** Being able to work well with others in a fast-paced environment is crucial for success.- **Adaptability:** You should be open to learning and adjusting to new procedures or changes in the work environment.- **Attention to Detail:** A careful approach to tasks will help in maintaining high standards of service and safety.

As an Airport Supervisor, you will ensure smooth operations at the airport, managing staff and coordinating activities to maintain safety and efficiency. This role is essential for enhancing passenger experiences and ensuring that airport protocols are followed consistently.Key Responsibilities:1. **Staff Management**: Oversee and train airport staff to ensure high service standards. You will be responsible for scheduling shifts and ensuring that all areas are adequately covered.2. **Passenger Assistance**: Address passenger inquiries and resolve any issues that may arise during their travel experience. Your role is vital in maintaining customer satisfaction.3. **Safety and Security Monitoring**: Ensure compliance with safety and security regulations. You will monitor security checks and assist in implementing safety protocols.4. **Operational Coordination**: Collaborate with various airport departments, such as baggage handling and ground services, to coordinate arrivals and departures efficiently.5. **Report Preparation**: Prepare daily operational reports to track performance metrics. You will analyze these reports to identify areas for improvement.Required Skills and Expectations:You should have a strong understanding of airport operations and excellent communication skills. Being organized and detail-oriented is crucial to manage multiple tasks efficiently. A friendly and approachable demeanor will help you deal effectively with passengers and staff. Basic computer skills are also necessary for preparing reports and managing schedules. Candidates should be adaptable and willing to work in a fast-paced environment.Customer Service, Airport Ticketing, Airline Operations, Aviation, Hospitality, Aviation Security, Ground Staff Activities, Direct Sales, Cargo Handling, Personality Development, Basic Computer Skills, Flight Attendant, Airlines Cabin Crew, Fresher, Airport Staff, Ground Staff, Air Hostess, Air Ticketing, Airline Customer Service, Air Ticketing Agent, Flight Attendant, Airlines Cabin Crew, Airport Operation, Airport Cargo, Airport Ramp, Airport Executive,We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.

The Airport Manager will oversee the daily operations of the airport in Bhubaneswar, India. Responsibilities include ensuring smooth functioning of airport facilities, managing airport personnel, coordinating with airlines and ground staff, and ensuring compliance with safety regulations. The ideal candidate should have a 10th pass education with 0-5 years of experience in airport operations, excellent communication skills, strong leadership abilities, and the ability to work effectively under pressure in a fast-paced environment. This full-time position requires the candidate to work from the office and handle various administrative tasks to ensure the efficient operation of the airport.