Customer Care Job Vacancies in Maharashtra

We are Hiring......for mosaic wellness - Chat process Shift Time : between 10am to 10pm any 9 hours shifts Role: Customer Service Voice, Communication: Good in EnglishVersant 4 Qualification: HSC passed with 6 months bpo exp.Salary: 18.500k inhand Rounds of Interview : HR/OPS/clientLocation : Navi Mumbai (opp- Turbhe Station)Contact HR : 8851657584,7503359763

We are looking for a Customer Service Executive to join our team in Kalwa, Thane. This role is ideal for individuals with 1 to 5 years of experience in customer support and requires a 12th-grade education. You will be responsible for assisting customers with their inquiries, ensuring satisfaction and efficient resolution of issues.Key Responsibilities: - **Answer Customer Queries:** Handle various customer questions and concerns through phone, email, or in-person interactions, providing clear and helpful responses. - **Resolve Issues:** Work actively to resolve customer complaints and issues in a timely and professional manner, ensuring a positive experience. - **Maintain Records:** Keep accurate records of customer interactions and transactions, documenting any issues and resolutions for future reference. - **Provide Product Information:** Share detailed information about products and services to educate customers and help them make informed decisions. - **Collaborate with Team:** Work closely with other team members to ensure consistent service levels and share insights on customer feedback.Required Skills and Expectations: The ideal candidate should have strong communication skills and a friendly demeanor, as they will be interacting with customers daily. A good understanding of basic computer applications is necessary. You should be patient, detail-oriented, and able to multitask effectively. Previous experience in customer service will be beneficial, and a commitment to ongoing personal development and teamwork is essential.

Candidate Needs to Handle Customer Queries and Service Related Issues in Freight Forwarding Companies and Should have Experience in Import Related Customer Serving Domain and Should Be Able to Handle Independently.

We are seeking dedicated Airport Ticketing Staff to assist travelers with ticket purchases and provide exceptional customer service. This role is vital in ensuring smooth airport operations and enhancing passenger experiences. Key Responsibilities:- **Ticket Sales**: Assist customers in purchasing tickets, providing them with information on flight schedules, prices, and travel options. This involves using ticketing systems and ensuring accuracy in transactions.- **Customer Support**: Address inquiries and resolve issues related to ticketing, flight changes, and cancellations. Good communication skills will help create a positive experience for our passengers.- **Check-in Assistance**: Help passengers during the check-in process, guiding them through procedures and ensuring they have all necessary documentation, such as identification and boarding passes.- **Problem Resolution**: Manage any issues that arise, such as lost tickets or booking errors, and provide solutions in a calm and efficient manner to minimize passenger stress.- **Collaboration**: Work closely with other airport staff, including security and baggage handlers, to ensure seamless operations and a smooth travel experience for all passengers.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and a strong desire to work in customer service. Previous experience in ticketing or airport operations is a plus, but not mandatory. Strong communication, problem-solving abilities, and a friendly attitude are essential for success in this role. Being a team player and having the ability to multi-task in a fast-paced environment is crucial.

1. Responsibilities Community Engagement: Organize events, build relationships, and maintain communication with community members via social media, email, and in-person interactions.2. Meeting Coordination: Ensure smooth meetings by managing logistics and agendas.3. Guest Speaker Management: Identify, invite, and coordinate with industry leaders for community events.4. Metrics Tracking: Monitor community engagement metrics and recommend improvements.5. Maintain regular communication with community members through various channels, including social media, email, and in-person interactions.6. Identify and monitor relevant community metrics, such as event attendance and engagement levels.7. Engage in field visits to connect with community members and coordinate with guest speakers for events.

We are looking for a dedicated Customer Support Executive to join our team in Nashik, India. This role is perfect for individuals who are enthusiastic about helping customers and have a passion for providing excellent service. JOB RESPONSIBILITIES:-They are responsible for the following duties and responsibilities: Responding promptly to customer inquiries through various channels such as phone, email,and social media Understanding customer needs and providing appropriate solutions and attention Providing feedback on the efficiency of the customer service process and contributing to thedevelopment of customer service policies and procedures Ensuring customer satisfaction & providing professional customer supportRequirements: Graduate or Under-graduate Strong communication and presentation skills Fluent in English Rotational shifts, rotational off Knowledge on MS word, excel

We are looking for enthusiastic individuals to join our team as Airport Customer Service Associates in Mumbai. In this role, you will help passengers have a smooth and pleasant experience at the airport.

We are looking for a Back Office Executive in Wadgaon Sheri, Pune, to support our daily administrative tasks. The ideal candidate will have 2 to 5 years of experience and a graduate degree, ready to work in an office environment.Key Responsibilities:1. **Data Entry**: Accurately input and maintain data in a timely manner to ensure thorough records are kept and available for reporting or analysis.2. **Documentation**: Prepare and organize various forms of documentation, ensuring all files are complete and compliant with company policies and standards.3. **Communication**: Act as a liaison between different departments, facilitating effective communication and addressing any operational inquiries or concerns.4. **Customer Support**: Assist in handling customer queries and requests, ensuring high levels of satisfaction through prompt and effective response.5. **Reporting**: Generate routine reports on various metrics, providing insights to management for informed decision-making.Required Skills and Expectations:Candidates should possess strong organizational skills and a keen eye for detail to minimize errors. Proficient computer skills, particularly in Microsoft Office Suite, are essential. Good communication skills, both written and verbal, are necessary to interact with team members and customers effectively. A proactive attitude is expected, along with the ability to work independently and in a team. Reliability and time management skills are crucial to handle multiple tasks efficiently.

Candidate should have min one year experience in store management in a automation company, able to keep up materials in right order and manage in and outward entries properly to manage goods to deliver to clients

We are seeking a seasoned Freight Manager to streamline our logistics and shipping processes. The ideal candidate will bring extensive experience and leadership skills to oversee our freight operations in Mumbai.**Key Responsibilities:**- **Manage Freight Operations:** Oversee all aspects of freight transportation, ensuring efficient and timely movement of goods from origin to destination.- **Develop Relationships with Carriers:** Build and maintain strong relationships with freight carriers to negotiate rates and secure reliable shipping services.- **Compliance and Regulations:** Ensure all freight activities comply with local and international shipping regulations, mitigating any compliance risks.- **Cost Control:** Monitor freight expenses and implement cost-saving measures without compromising service quality.- **Team Leadership:** Lead and mentor a team of logistics professionals, fostering a collaborative environment to enhance productivity.- **Performance Analysis:** Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize shipping processes.**Required Skills and Expectations:**Candidates should have 20 to 30 years of experience in freight management or a related field. Strong knowledge of logistics and supply chain management is essential. Excellent negotiation and communication skills are a must to effectively interact with carriers and stakeholders. Proficiency in logistics software and data analysis tools is also required. A proven ability to lead teams, manage stress, and make quick decisions in a fast-paced environment is expected. The candidate should possess a strong attention to detail and a commitment to delivering high-quality service.

Candidates should be well aware and should have experience in turkey projects New installations of elevator in Residential and commercial projects in high rise towers , with team handling, timely delivery of installations

Ground Staff are responsible for assisting passengers and supporting airport operations on the ground. They ensure smooth airport functioning by managing passenger services, baggage handling, check-in procedures, and coordination between airline departments. Their main goal is to provide excellent customer service and ensure safety and efficiency at the airport.Key ResponsibilitiesPassenger HandlingAssist passengers during check-in, boarding, and arrival procedures.Verify passenger documents such as passports, visas, and tickets.Issue boarding passes and baggage tags.Provide information about flight schedules, delays, and gate changes.Baggage ManagementEnsure baggage is properly weighed, tagged, and loaded.Handle lost, delayed, or damaged baggage complaints.Coordinate with baggage handling teams.Customer ServiceAssist passengers with special needs such as elderly travelers, disabled passengers, and unaccompanied minors.Respond to passenger inquiries and resolve complaints politely.Provide assistance during flight delays or cancellations.Boarding and Departure OperationsManage boarding gates and ensure passengers board according to procedures.Verify boarding passes and travel documents.Ensure safety regulations are followed before departure.Coordination and CommunicationCoordinate with pilots, cabin crew, security staff, and airport authorities.Communicate operational updates to relevant departments.Maintain proper documentation and reports.Safety and SecurityFollow airport safety and security regulations.Ensure passengers comply with airline and airport policies.Report suspicious activities or safety issues immediately.Required SkillsExcellent communication and interpersonal skillsStrong customer service abilityProblem-solving skillsAbility to work under pressureTeamwork and coordinationBasic computer knowledgeTime management skillsEducational QualificationMinimum 10+2 (Higher Secondary)Diploma or degree in Aviation, Hospitality, or Travel Management is preferred.ExperienceFreshers can apply.02 years of experience in aviation, customer service, or hospitality is an advantage.Physical RequirementsGood personality and grooming.Ability to stand for long hours.Good eyesight and physical fitness.Work EnvironmentAirports and airline terminals.Rotational shifts including night shifts, weekends, and holidays.Fast-paced and customer-facing work environment.

Pune Airport - Ground Staff HiringJob Role: Airport Ground StaffLocation: Pune Airport

Mumbai Airport - Ground Staff HiringJob Role: Airport Ground StaffLocation: Mumbai Airport

We are looking for reliable and motivated individuals to join our team as Ground Staff in Mumbai. This is an entry-level position, perfect for those who have recently completed their 10th grade and are eager to start their career in the aviation industry.Key Responsibilities:1. **Customer Service**: Assist passengers with check-in procedures, inquiries, and provide essential information related to flights, ensuring a positive experience.2. **Baggage Handling**: Safely manage the loading and unloading of passenger luggage, ensuring proper care and handling to prevent damage.3. **Maintenance of Facilities**: Keep the airport and surrounding areas clean and organized, including waiting areas and check-in counters, to maintain a welcoming environment.4. **Coordination with Staff**: Work closely with other team members and departments, sharing information about flight schedules, passenger needs, and emergencies.5. **Security Checks**: Assist in the implementation of safety and security procedures, ensuring compliance with regulations to maintain a secure environment for all.Required Skills and Expectations:The ideal candidate should have good communication skills to interact effectively with passengers and staff. Attention to detail is crucial to ensure all procedures are followed accurately. Basic problem-solving skills will be beneficial for addressing passenger inquiries and concerns. A positive attitude and a willingness to learn in a fast-paced environment are essential for success in this role. Prior experience is not required; however, a strong work ethic and a commitment to teamwork are highly valued.

We are seeking a Ground Staff Executive to join our team in Mumbai. This position is ideal for individuals passionate about customer service and aviation, with no prior experience required. If you are friendly, organized, and enjoy working in a fast-paced environment, this role is perfect for you.Key Responsibilities:1. **Customer Support**: Greet and assist passengers at the airport, ensuring they have a pleasant experience. You will provide information about flight schedules, baggage claims, and boarding procedures.2. **Check-In Procedures**: Facilitate the check-in process for passengers, including verifying travel documents and issuing boarding passes. This involves ensuring that all passengers follow necessary protocols.3. **Baggage Handling**: Manage baggage loading and unloading, ensuring that all luggage is handled with care and delivered to the correct flights promptly and safely.4. **Safety Compliance**: Ensure adherence to safety regulations and company policies. This includes conducting regular checks and reporting any irregularities to supervisors.5. **Problem Resolution**: Handle passenger inquiries and resolve any issues that arise during their journey. This may involve working with different departments to find quick solutions.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills, enabling them to interact effectively with passengers and team members. Attention to detail and a strong sense of responsibility are essential, as is the ability to work flexible hours, including weekends and holidays, to meet the demands of the aviation industry. A minimum education of 10th pass is required for this role.

As an Airport Executive in Mumbai, you will play a vital role in ensuring smooth airport operations and providing excellent customer service. This position is open to individuals with 0 to 5 years of experience and requires at least a 10th-grade education. **Key Responsibilities:**- **Customer Assistance:** Provide information and support to passengers, helping them navigate the airport and addressing their queries.- **Check-in Support:** Assist travelers during the check-in process, ensuring they have all the necessary documents and helping with baggage check.- **Boarding Coordination:** Ensure a smooth boarding process by verifying passenger details and managing queues effectively.- **Problem Resolution:** Address any issues that arise, such as flight delays or lost luggage, ensuring customer satisfaction through prompt solutions.- **Safety Compliance:** Adhere to all safety and security protocols at the airport, maintaining a safe environment for passengers and staff.**Required Skills and Expectations:**- **Communication Skills:** You should be able to communicate clearly and effectively with passengers and team members.- **Customer Service Focus:** A strong commitment to providing excellent service is essential, with an ability to handle challenging situations calmly.- **Teamwork:** Being able to work well with others in a fast-paced environment is crucial for success.- **Adaptability:** You should be open to learning and adjusting to new procedures or changes in the work environment.- **Attention to Detail:** A careful approach to tasks will help in maintaining high standards of service and safety.

We are looking for a dedicated Customer Service Assistant to join our team in Malad West, Mumbai. This full-time position requires a proactive individual with at least 3 years of experience in customer service. Key Responsibilities:Engage with Customers: You will be the first point of contact for our customers, addressing their inquiries and providing them with accurate information.Resolve Issues: Handle customer complaints effectively, ensuring that you understand their problems and work towards quick solutions to enhance satisfaction.Maintain Records: Keep accurate records of customer interactions and feedback to help improve our services.Support Team Members: Collaborate with colleagues to share information and improve service delivery, ensuring that everyone is on the same page.Required Skills and Expectations:Strong Communication Skills: You must be able to communicate clearly and effectively, both in speaking and writing, to help customers feel understood and valued.Problem-Solving Ability: You should be able to think critically to resolve issues efficiently while maintaining a positive attitude.Basic Computer Skills: Proficiency in using computers and customer management software is necessary for handling inquiries and keeping records.Team Player: A willingness to collaborate with others and contribute to a positive working environment is essential for this role. Candidates must have completed their 12th grade and have a passion for delivering excellent customer service in a fast-paced office setting.

We are looking for a Retail Sales Executive to join our team in Swargate, Pune. This position is suitable for candidates with little to no experience, making it an excellent opportunity for recent school graduates. The role involves assisting customers and promoting products in a retail environment. Key Responsibilities:1. **Customer Assistance**: Greet customers warmly and understand their needs. Provide information about products and services to help them make informed decisions.2. **Product Promotion**: Actively promote and demonstrate products to customers. Use persuasive communication to highlight the features and benefits of merchandise.3. **Sales Transactions**: Handle sales transactions accurately and efficiently using the cash register. Ensure that the pricing and sales promotions are correctly applied.4. **Inventory Management**: Assist in maintaining the sales floor by restocking shelves, organizing products, and updating displays to ensure an appealing shopping environment.5. **Team Collaboration**: Work closely with team members and management to achieve sales targets and improve customer satisfaction.Required Skills and Expectations:Candidates must have completed at least the 10th grade and should be female. Strong communication skills are essential for engaging with customers effectively. A friendly and approachable personality is important to create a welcoming atmosphere. Basic mathematical skills are necessary for handling transactions. Applicants should demonstrate a willingness to learn and adapt quickly to the retail environment. Good teamwork and a positive attitude are vital for contributing to overall store success.

We are looking for a dedicated LAB Assistant to join our team in Kharadi, Pune. This role is ideal for fresh graduates who are eager to gain hands-on experience in a laboratory environment.Key Responsibilities:1. **Sample Preparation**: Assist in preparing samples for testing by following established protocols. This includes measuring, mixing, and labeling samples accurately.2. **Equipment Maintenance**: Regularly maintain and calibrate lab equipment to ensure proper functioning. This responsibility entails cleaning equipment and reporting any malfunctions to senior staff.3. **Data Recording**: Accurately record test results and observations in lab notebooks or electronic systems. This ensures that all data is documented correctly for analysis.4. **Safety Compliance**: Follow all safety protocols and regulations within the lab. It is vital to understand and implement safety measures to prevent accidents and ensure a safe working environment.5. **Assisting with Experiments**: Support scientists and researchers during experiments by setting up equipment and providing necessary materials. This may also involve conducting preliminary tests under supervision.Required Skills and Expectations:Candidates must possess a Bachelor