Customer Service Representative (Male)

We are looking for a Customer Service Representative to join our team in Guwahati. This is a full-time position for male candidates with 1 to 3 years of relevant experience. The successful candidate will help create a positive experience for our customers through effective communication and problem-solving skills.

Key Responsibilities:

- Respond to Customer Inquiries: Handle phone calls, emails, and messages from customers, providing clear and accurate information to address their concerns.

- Resolve Issues: Quickly identify customer problems and offer solutions, ensuring customer satisfaction and retention.

- Maintain Records: Keep detailed records of customer interactions, complaints, and resolutions in our database for future reference.

- Collaborate with Team: Work closely with other team members to improve service quality and share feedback on customer insights.

- Follow-Up: Reach out to customers to ensure that their issues were resolved and gather feedback on their experience.

Required Skills and Expectations:

The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with customers. A strong understanding of customer service principles is essential. Problem-solving skills are also vital to diagnose issues quickly and provide appropriate solutions. You should be detail-oriented, with the ability to manage multiple tasks efficiently. Proficiency in computer applications, including MS Office, is needed to handle records and documentation. A friendly and professional demeanor is expected when dealing with customers.

• Experience

  1 - 3 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Customer Service Representative

• Industry Type

  Financial Sector

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Lakshmi North East Solutions,RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021