Customer Representative Female 12th Pass Jobs in Guwahati

Answering Inquiries: Respond to phone calls, emails, and live chats with helpful information.Resolving Complaints: Fix customer issues, process refunds, and handle returns.Product Knowledge: Learn the company's items or services well to guide buyers.Logging Information: Keep clean records of customer interactions inside tracking software.Escalating Problems: Send hard technical problems to upper-tier support teams. HR RINKI-9282648199

We are looking for a Customer Service Representative to join our team in Guwahati. This is a full-time position for male candidates with 1 to 3 years of relevant experience. The successful candidate will help create a positive experience for our customers through effective communication and problem-solving skills.Key Responsibilities:- Respond to Customer Inquiries: Handle phone calls, emails, and messages from customers, providing clear and accurate information to address their concerns.- Resolve Issues: Quickly identify customer problems and offer solutions, ensuring customer satisfaction and retention.- Maintain Records: Keep detailed records of customer interactions, complaints, and resolutions in our database for future reference.- Collaborate with Team: Work closely with other team members to improve service quality and share feedback on customer insights.- Follow-Up: Reach out to customers to ensure that their issues were resolved and gather feedback on their experience.Required Skills and Expectations:The ideal candidate should have excellent communication skills, both verbal and written, to interact effectively with customers. A strong understanding of customer service principles is essential. Problem-solving skills are also vital to diagnose issues quickly and provide appropriate solutions. You should be detail-oriented, with the ability to manage multiple tasks efficiently. Proficiency in computer applications, including MS Office, is needed to handle records and documentation. A friendly and professional demeanor is expected when dealing with customers.

Excellent command over the English language with no MTI. Actively listen to customer concerns and provide appropriate solutions or escalate issues as necessary. Respond to customer inquiries via telephone in a professional and friendly manner. Diagnose and resolve customer issues effectively, aiming for first-call resolution whenever possible. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system. Follow up with customers to ensure their issues have been resolved and to gather feedback on their experience. Gather and document customer feedback to identify trends and areas for improvement in services. Communicate customer insights and suggestions to the relevant departments to enhance service quality. Participate in team meetings to share experiences, challenges, and best practices. Participate in training sessions and workshops to improve personal skills and knowledge. Ensure all customer data is accurately entered and maintained in the customer support database.