Customer Care Job Vacancies in West Bengal

Delhi Chai CafeJob Title : Cafe Associate / F&B Service Staff Location: Kolkata, Southern Avenue ( South Kolkata)

We are looking for a Customer Service Officer to join our team in Kolkata. This is a full-time position ideal for freshers who are looking to start their careers in customer service. If you are friendly, patient, and have a desire to help others, this role is a great fit for you.**Key Responsibilities:**- **Assist Customers:** Provide support to customers by answering their queries through phone, email, or chat. You will be the first point of contact, helping clients with their needs.- **Problem Solving:** Address customer issues and complaints effectively, working to resolve problems quickly and ensuring customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions. This helps improve service quality and provides useful information for future reference.- **Collaborate with Teams:** Work closely with other departments to ensure that customer needs are met and that any issues are escalated correctly.- **Feedback Collection:** Gather customer feedback and suggestions to help improve products and services. Your insights are valuable for enhancing the customer experience.**Required Skills and Expectations:**- Strong communication skills: You should be able to speak clearly and write well to communicate effectively with customers.- Patience and empathy: Being understanding and kind when dealing with customer issues is essential.- Basic computer skills: Familiarity with using computers and handling basic software is important for record-keeping and communication.- Team player: Ability to work well within a team and support colleagues when needed.- Time management: You should be able to manage your time efficiently to handle multiple customer inquiries promptly. If you are eager to learn and grow in a customer-focused environment, we encourage you to apply!

As a BPO Telecaller, you will play a crucial role in communicating with customers and providing them with assistance. Your primary responsibility will be to handle calls, address customer inquiries, and promote the companys services. **Key Responsibilities:**- **Customer Interaction:** Engage with customers through inbound and outbound calls to address their queries and provide necessary support, ensuring a positive customer experience.- **Product Promotion:** Inform customers about products and services, highlighting features and benefits to encourage interest and potential sales.- **Data Management:** Accurately log call details and customer information into the system. This helps in tracking customer interactions and improving service quality.- **Problem Resolution:** Assist customers in resolving any issues they may have with services or products, aiming for quick and satisfactory solutions.- **Feedback Collection:** Gather customer feedback during calls to understand their needs better and report this information internally to enhance service offerings.To excel in this role, you should possess strong communication skills, both verbal and written, to effectively convey information. Good listening skills are necessary to understand customer concerns accurately. Basic knowledge of computer systems and data entry is expected, along with a willingness to learn. You should be able to work efficiently under pressure and should be goal-oriented with a positive attitude. Being a 12th pass is the minimum educational qualification required, and prior experience, though helpful, is not mandatory.

We are looking for a dedicated Customer Support Executive to join our team in Salt Lake, Kolkata. This full-time role is ideal for individuals with 0 to 2 years of experience and a minimum education of 12th pass. As a Customer Support Executive, you will be the first point of contact for our customers, helping them resolve issues and answer their queries. Your role is vital in ensuring customer satisfaction and building a positive relationship with our clients.Key Responsibilities:1. **Respond to Customer Inquiries**: Assist customers by answering their questions through phone, email, or chat. You must provide clear, helpful responses to enhance their experience.2. **Issue Resolution**: Identify and solve customer issues promptly. This may involve troubleshooting problems or escalating matters to the appropriate teams, ensuring a smooth resolution process.3. **Record Keeping**: Maintain accurate records of customer interactions and transactions. This helps in tracking issues and improving our services over time.4. **Feedback Collection**: Gather customer feedback on products and services. Sharing insights with the team will contribute to better service and product improvements.5. **Team Collaboration**: Work closely with team members and other departments to address customer needs effectively. Good communication will foster cooperation and enhance overall performance.Required Skills and Expectations:We expect you to have excellent communication skills, both written and verbal, and be able to explain complex information clearly. A strong problem-solving attitude and a friendly demeanor are essential. You should be patient and empathetic, capable of handling challenging situations calmly. Familiarity with computer systems and the ability to learn new software quickly are also important. Drop facilities will be provided during odd shifts. Contact HR Ankita or DM resume.

The BPO Telecaller position involves reaching out to customers and providing them with information about our products and services. You will play a crucial role in our customer service team, helping to improve client satisfaction.**Key Responsibilities:**- **Make Outbound Calls:** You will contact potential customers to share information about offerings, addressing inquiries and concerns.- **Provide Customer Support:** Assist customers with their questions, ensuring they receive accurate and timely information to enhance their experience.- **Maintain Records:** Keep detailed records of customer interactions and necessary feedback, helping to track communication and improve service quality.- **Achieve Targets:** Work towards achieving daily and monthly call targets, contributing to the overall success of the team and organization.- **Follow-Up Calls:** Engage with customers who have previously shown interest, ensuring they have the necessary support to make informed decisions.Required skills and expectations include:- **Communication Skills:** Strong verbal skills are essential for effectively engaging with customers and providing clear information.- **Problem-Solving Abilities:** You should be able to think critically and resolve customer issues quickly and efficiently.- **Time Management:** The ability to manage your time effectively is vital, as you'll need to balance calls and maintain records promptly.- **Basic Computer Skills:** Familiarity with computers and phone systems is necessary for logging customer data and navigating software.- **Team Player:** Collaboration with team members is important, so being a positive and cooperative colleague will enhance overall team performance. This job is suitable for individuals with 0 to 5 years of experience and a minimum education of 12th pass, with the flexibility to work from home.

We are seeking a motivated and friendly Customer Care Associate to join our team in Siliguri. This position is ideal for recent graduates or individuals with limited experience looking to grow in a customer service role.As a Customer Care Associate, you will be the first point of contact for our customers, providing them with assistance and support. Your positive attitude and effective communication skills will help ensure excellent service and customer satisfaction.Key Responsibilities:- **Respond to Customer Inquiries:** Address customer questions and concerns via phone, email, or in-person, ensuring clear and helpful responses.- **Provide Product Information:** Educate customers about our products and services, helping them make informed choices that meet their needs.- **Resolve Issues:** Assist in troubleshooting and resolving customer complaints or issues efficiently, aiming for first-call resolution.- **Maintain Records:** Accurately document customer interactions and feedback in our system to help improve our services and products.- **Collaborate with Team:** Work closely with team members and other departments to ensure a seamless customer experience and resolve any complex issues.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills. The ability to remain calm under pressure and handle difficult situations with empathy is essential. A customer-focused mindset and a willingness to learn are crucial for success in this role. Candidates should be comfortable working in an office environment and have a graduate degree, with no prior experience required. Being a team player and adapting to a fast-paced work environment is necessary.

We are looking for a dedicated Customer Support Executive to join our team in Kolkata. This is a full-time role suitable for candidates with 0 to 1 year of experience, and you will work from our office.**Key Responsibilities:**- **Assist Customers**: Respond to customer inquiries and provide accurate information regarding products and services to ensure a positive experience.- **Resolve Issues**: Address and resolve customer complaints in a timely manner, demonstrating empathy and problem-solving skills to enhance customer satisfaction.- **Maintain Records**: Document customer interactions and maintain accurate records of queries and resolutions to help improve future customer service.- **Follow Up**: Proactively follow up with customers to ensure their issues are resolved and gather feedback to continually improve service quality.- **Team Collaboration**: Work closely with other team members, sharing insights and suggesting improvements to enhance the overall customer support process.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A positive attitude with a focus on customer satisfaction is essential. Basic knowledge of computers and proficiency in using customer support software will be beneficial. Candidates should be detail-oriented and able to manage time efficiently while handling multiple tasks. A willingness to learn and adapt to new challenges will help you thrive in this role.

We are looking for a Back Office Executive in Kolkata who will support daily operations and ensure smooth functioning of the office. This role is suitable for fresh graduates and individuals with up to five years of experience.Key Responsibilities:1. **Data Entry**: Accurately input and manage data in our systems to ensure information is up-to-date and accessible.2. **Documentation**: Prepare and maintain important documents, files, and records, ensuring they are organized and readily retrievable.3. **Communication**: Assist in coordinating communication between departments and responding to inquiries, helping to facilitate effective information flow.4. **Inventory Management**: Monitor and record the inventory of office supplies, ensuring that necessary materials are always available and replenished as needed.5. **Reporting**: Generate reports related to office operations, assisting management in evaluating performance and making informed decisions.To succeed in this role, candidates should possess strong attention to detail, good organizational skills, and the ability to manage multiple tasks effectively. Proficiency in using computers and office software is essential. A collaborative spirit and willingness to learn are expected, as is a professional attitude towards work and colleagues.

We are looking for a dedicated Collection Boy to join our team in Murshidabad. This position is ideal for someone who is organized and has strong communication skills. Key Responsibilities:- **Collect Payments**: You will visit clients to collect payments for services or products, ensuring timely and accurate collection.- **Maintain Records**: It is important to keep accurate records of all collections made, including payments received and any outstanding amounts.- **Customer Interaction**: You will interact with customers daily, answering any questions they may have and providing excellent service to maintain good relationships.- **Report Back**: After each collection round, you will need to report back to the office, sharing updates on collected payments and any issues faced during collections.Required Skills and Expectations:You should be at least a 12th grade pass and be able to communicate effectively in both spoken and written forms. A positive attitude and friendly approach towards clients is essential. Punctuality and reliability are expected since you will need to manage your collection schedule effectively. Basic math skills are important for handling cash and keeping records accurate. You should be able to work independently and follow instructions closely. As a male candidate, being physically fit for fieldwork and having a valid transportation method is essential for this role.

Job Description: Customer Care Executive (CSE)Company: Bharti AXA Life InsuranceLocation: Bharti AXA Insurance Limited, Arihant Building,1st floor, 53A, Mirza Ghalib St, Esplanade, Park Street, Position: Customer Care Executive (CSE)Employment Type: Full-TimeShift Timing: 10:30 AM

Job Title: Customer Care Executive Location: park street kolkata Salary: 10000-12000 Experience: Fresher / Experienced Job Description:We are looking for a dedicated and customer-focused Customer Care Executive to handle customer queries, provide support, and ensure a smooth customer experience. Key Responsibilities:Handle inbound & outbound customer callsResolve customer queries and complaints efficientlyProvide accurate information about products/servicesMaintain customer records and update databasesFollow up with customers for feedback and issue resolutionEnsure high customer satisfaction levels Requirements:Minimum 10th passGood communication skills (Hindi/English)Basic computer knowledgeAbility to handle pressure and multitaskPositive attitude and customer-centric approach

We are hiringGolden opportunity for seriously candidatesAge - 18 to 30Qualification - HS Location - kolkata Male and female both can applyFreshers can apply Salary - 12.5k to 18.7kTime - 10am to 7pmSend your CV for interview details

As a Customer Care Coordinator, you will be responsible for providing exceptional customer service to our clients. Your key responsibilities will include answering customer inquiries via phone, email, and chat, resolving customer complaints, and escalating issues to the appropriate team members for resolution.You will also be expected to maintain accurate records of customer interactions, feedback, and complaints, as well as collaborate with other departments to ensure a seamless customer experience.The ideal candidate for this role should have excellent communication skills, both written and verbal, strong problem-solving abilities, and a customer-focused mindset. Additionally, candidates should be detail-oriented, organized, and able to multitask efficiently in a fast-paced environment.A high school diploma or equivalent is required for this role, and previous customer service experience is preferred but not mandatory. Training will be provided to help you succeed in this role.

Airport ground staff play a crucial role in ensuring smooth operations, handling everything from passenger services to technical support for aircraft.Overview of Ground Staff RolesAirport ground staff are responsible for various tasks that ensure the efficient operation of airports and the comfort of passengers. Their work can be categorized into two main areas: passenger services and technical/airside operations.Call HR JHANVI 8910289041