Customer Care Job Vacancies in West Bengal

*CUSTOMER SUPPORT EXECUTIVE**Location:* Kolkata*Interview Mode:* Walk-in** Eligibility:* Graduate** Salary:**Fresher:* CTC: 18,000 Take Home: 13,000*Experienced:* CTC: 20,000 Take Home: 15,000** Job Details:* Proper Day Shift Timing: 9:00 AM - 6:00 PM 6 Days Working Sunday Fixed Off** Requirement:*Good communication skills and a customer-friendly attitude.*Interested candidates can share their updated CV on 9118020369 and confirm their availability for the walk-in interview.*

*CUSTOMER SUPPORT EXECUTIVE**Location:* Kolkata*Interview Mode:* Walk-inEligibility:* GraduateSalary:**Fresher:* CTC: 18,000 Take Home: 13,000*Experienced:* CTC: 20,000 Take Home: 15,000Job Details:* Proper Day Shift Timing: 9:00 AM - 6:00 PM 6 Days Working Sunday Fixed OffRequirement:*Good communication skills and a customer-friendly attitude.*Interested candidates can share their updated CV on 9125776661 and confirm their availability for the walk-in interview.*

Airline Customer Service Representative - Job DescriptionPosition: Airline Customer Service RepresentativeSalary Range: 4,00,000 - 8,00,000 per yearJob ResponsibilitiesAssist passengers with check-in, boarding, and flight-related queries.Handle ticketing, baggage, and reservation-related requests.Provide information about flight schedules, delays, cancellations, and boarding gates.Support passengers with baggage issues and coordinate with baggage-handling teams.Handle customer complaints and provide appropriate solutions.Assist elderly passengers, families, and passengers requiring special assistance.Verify passenger documents according to airline procedures.Maintain accurate passenger and service records.Coordinate with airport, security, ground-handling, and airline teams.Ensure a smooth and professional passenger experience.Follow airline safety, security, and customer-service policies.EligibilityMinimum 10+2 / equivalent qualification.Good English and communication skills.Customer-service and interpersonal skills.Basic computer knowledge.Professional appearance and positive attitude.Ability to work in shifts, including weekends and holidays.Salary: 4 LPA - 8 LPA, depending on the airline, experience, location, and allowances.

As a Food & Beverage Executive, you will play a vital role in ensuring an exceptional dining experience for guests. Your responsibilities will include:- Customer Service: Provide excellent service to guests by greeting them warmly, taking orders, and addressing any inquiries or concerns they may have.- Order Management: Accurately record and input food and beverage orders into the system to ensure timely and precise service.- Inventory Monitoring: Assist in monitoring the stock of food and beverage items to ensure availability and fresh supplies for daily operations.- Cleanliness and Presentation: Maintain a clean and organized environment in dining areas, ensuring tables are set properly and every aspect of the dining experience meets quality standards.- Team Collaboration: Work closely with kitchen and service teams to facilitate smooth operations and prompt service during busy periods.To thrive in this role, applicants should possess the following skills and attributes:- Strong Communication Skills: Must communicate effectively with guests and team members to facilitate a positive dining experience.- Attention to Detail: Ability to pay attention to specific requests from guests and ensure that orders are fulfilled accurately.- Team Player: Willingness to work cooperatively with others in a fast-paced environment.- Basic Understanding of Food and Beverage Service: Familiarity with food and beverage operations is a plus but not required; a passion for the hospitality industry is essential.This full-time position requires a commitment to delivering high-quality service in a work-from-office setting, and it is specifically open to female candidates.

We are seeking a Customer Service Associate to join our team in Salt Lake, Kolkata. In this role, you will help customers by answering questions, resolving issues, and providing information about our products and services.Key Responsibilities:1. Assist Customers: Respond to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.2. Resolve Issues: Handle customer complaints and concerns promptly, working toward effective solutions to enhance customer satisfaction.3. Product Knowledge: Maintain a deep understanding of our products and services so you can assist customers accurately and confidently.4. Document Interactions: Keep detailed records of customer interactions and transactions to help track issues and improve service quality.5. Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and share feedback on processes.Required Skills and Expectations:Candidates should have passed the 12th grade with a strong desire to learn and grow in the customer service field. Freshers are welcome, and prior experience is not necessary. Excellent communication and interpersonal skills are essential to effectively engage with customers. A positive attitude, patience, and problem-solving abilities are crucial to succeed in this role. You should be comfortable working full time from the office and possess the ability to work under pressure while maintaining a friendly demeanor.

1. Front Desk ManagementWelcome and greet visitors, candidates, students, parents, clients and guests professionally.Maintain a neat, organized and professional reception area.Understand the purpose of visitors and direct them to the appropriate person or department.Maintain visitor entry and exit records.2. Telephone & CommunicationReceive and transfer incoming telephone calls.Handle basic enquiries and provide accurate information.Take messages and ensure timely communication to the concerned employee.Maintain professional communication with candidates, parents, clients and visitors.3. Candidate / Customer SupportReceive candidates and guide them to the appropriate counsellor or department.Provide basic information regarding courses, appointments and office procedures.Coordinate appointments and meetings.Maintain a courteous and helpful attitude while dealing with visitors.4. Administrative SupportMaintain reception registers, appointment records and related documents.Receive and distribute courier, letters and other documents.Support HR/Admin in routine office activities.Assist with photocopying, scanning, printing and basic documentation when required.Maintain records of office supplies required at the reception.

As a Customer Service Associate, you will play a vital role in enhancing our customers' experience. Your primary responsibilities will include:- Responding to Customer Inquiries: You will answer questions from customers via phone, email, or chat, providing clear and accurate information about our products and services.- Resolving Issues: When customers encounter problems, you will help identify solutions and provide guidance to ensure a positive outcome.- Processing Orders: You will assist customers with placing, modifying, or canceling orders, ensuring a seamless transaction process.- Maintaining Customer Records: Accurately entering and updating customer information in our systems will be essential to keep records current and accessible.- Collaborating with Team Members: Working closely with your colleagues, you will share customer feedback and insights to help improve services and products.To succeed in this role, you should possess strong communication skills to effectively engage with customers and colleagues. A positive attitude and the ability to manage multiple tasks at once are critical. You should also be detail-oriented, ensuring accurate record-keeping and order processing. Experience in customer service, whether in person or over the phone, will help you excel in this position. A minimum of a 12th-grade education is required, and prior experience in a similar role between 1 to 4 years is desirable. Being punctual and reliable is expected, along with the willingness to work a full-time schedule from our Salt Lake office.

We are looking for a dedicated Front Office Executive to manage our reception and provide excellent customer service. The position allows you to work from home, making it suitable for individuals with 0 to 3 years of experience, preferably those who have completed their 12th grade.Key Responsibilities:- Greeting Visitors: Welcome guests warmly and guide them appropriately, ensuring they feel comfortable and valued during their visit.- Handling Calls: Answer incoming phone calls with professionalism and direct them to the relevant team members, ensuring communication is clear and efficient.- Managing Appointments: Schedule and confirm appointments for team members, keeping the calendar organized and up-to-date.- Data Entry: Maintain accurate records by inputting client information and other relevant data into our database, ensuring easy access for future reference.- Providing Information: Respond to inquiries via phone or email about our services and provide accurate information to clients, showcasing our offerings effectively.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with clients and team members. Good organizational skills are essential to manage tasks like scheduling and data entry. A basic understanding of computer applications and proficiency in using common office software are needed. Reliability and a positive attitude are important traits, as you will be the first point of contact for our clients. Candidates should also be comfortable working independently and managing their time efficiently in a work-from-home environment.

We are looking for a reliable and energetic Delivery Boy to join our team in Baguiati, Kolkata. This entry-level position is perfect for someone who is eager to learn and starts their career in the delivery sector.Key Responsibilities:1. Deliver Packages: You will be responsible for picking up and delivering packages to customers in a timely manner. This includes ensuring that deliveries are made according to the planned schedule.2. Route Planning: You will need to plan the best routes for delivery to avoid delays and ensure quick service. Being familiar with the local area will help you navigate efficiently.3. Customer Interaction: You will engage with customers during the delivery process, ensuring they receive their packages in good condition and addressing any questions they may have.4. Maintain Delivery Records: It's important to keep accurate records of deliveries, including the time of delivery and any issues that may arise. This helps maintain high service standards.5. Report Issues: If there are any delivery challenges, such as incorrect addresses or delays, you must report these to the supervisor promptly.Required Skills and Expectations:You should have a minimum educational qualification of a 10th pass. Being punctual, responsible, and hardworking is essential. You should have good communication skills and be able to work independently. Experience is not required but a willingness to learn and adapt is crucial for success in this role.

We are looking for a dedicated Barista to join our team in Kolkata. In this role, you will be responsible for delivering high-quality coffee beverages and excellent customer service.Key Responsibilities:- Prepare Beverages: Make a variety of coffee drinks, such as espresso, cappuccino, and lattes, following established recipes to ensure consistent quality.- Customer Service: Greet customers warmly and take their orders accurately, providing recommendations when necessary to enhance their experience.- Maintain Cleanliness: Keep the workspace, equipment, and seating areas clean and organized, following hygiene standards to ensure a safe environment for both staff and customers.- Manage Stock: Monitor inventory levels of coffee beans, milk, and other supplies, and communicate needs to ensure the shop is well-stocked.- Handle Payments: Process customer transactions efficiently using the cash register and provide receipts, ensuring accurate handling of cash and cards.Required Skills and Expectations:- A minimum of 1 to 2 years of experience in a barista or related role is preferred, allowing you to handle a fast-paced environment effectively.- A positive and friendly attitude is essential for providing outstanding customer service.- Basic math skills for processing transactions and managing cash.- Ability to work as part of a team and communicate effectively with colleagues and customers.- Knowledge of coffee preparation and an eagerness to learn about coffee varieties and brewing methods is a plus.- Must have completed 12th grade and be willing to work full-time in an office setting.

We are looking for a dedicated Cafe Incharge to oversee daily operations at our caf in Sodepur. This role is ideal for someone who is enthusiastic and enjoys working in a vibrant environment.Key Responsibilities:- Supervise Daily Operations: Ensure that the caf runs smoothly by managing staff and coordinating daily tasks.- Customer Service: Provide excellent service to customers, addressing their needs and ensuring a welcoming atmosphere.- Inventory Management: Keep track of stock levels, order supplies, and maintain cleanliness to ensure a well-stocked caf.- Staff Training: Train new employees on caf procedures, ensuring that they understand their roles and responsibilities.- Financial Management: Handle cash registers and transactions accurately, keeping financial records up-to-date.- Promote Menu Items: Help create promotions and suggest new items to engage customers and enhance sales.Required Skills and Expectations:- Basic Proficiency: Candidates should have completed at least their 12th grade and be comfortable handling daily tasks in a caf setting. - Communication Skills: Strong verbal communication skills are essential to interact effectively with customers and staff.- Organizational Skills: The ability to prioritize tasks and manage time efficiently is important for this fast-paced environment.- Team Player: A collaborative attitude is key, as you will be working closely with your team to achieve a positive caf experience.- Adaptability: Must be willing to learn and adapt to new procedures or changes in the caf environment. This position is suitable for individuals looking to start their career in the food service industry with some experience preferred but not mandatory.

As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a positive experience. This is a part-time work-from-home position based in Kolkata, ideal for individuals with 0 to 1 year of experience.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone, email, or chat to provide timely and accurate information.- Resolve Issues: Identify customer issues and provide effective solutions, ensuring any problems are addressed promptly and professionally.- Maintain Records: Document customer interactions and feedback in the system to help improve future support efforts.- Product Knowledge: Stay updated on our products and services to provide customers with reliable information and support.- Follow Up: Check back with customers after resolving their issues to ensure satisfaction and gather insights on their experience.Required Skills and Expectations:- Communication Skills: Clear verbal and written communication is essential for effectively assisting customers and providing information.- Problem-Solving Ability: You should be able to think critically and creatively to resolve customer issues quickly and efficiently.- Technical Proficiency: Comfortable using computers and various software applications for customer management.- Patience and Empathy: Skills in relating to customers with understanding and patience are important for maintaining a positive interaction.- Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines while working from home.

As a Branch Relationships Executive, you will play a key role in building and maintaining relationships with our clients and partners. This position requires strong communication skills and a positive attitude as you represent the branch. Key Responsibilities:- Client Interaction: Engage with clients to understand their needs and provide appropriate solutions, ensuring a high level of customer satisfaction.- Relationship Management: Build and nurture long-term relationships with clients, acting as their primary point of contact at the branch.- Problem Solving: Address and resolve any issues that clients may encounter, ensuring prompt and effective solutions to enhance their experience with our services.- Reporting: Maintain accurate records of client interactions and feedback, allowing the branch to track performance and identify areas for improvement.- Collaboration: Work closely with other team members and departments to ensure a seamless experience for clients and to achieve branch goals collectively.Required Skills and Expectations:- Excellent communication skills, both verbal and written, are essential for effectively engaging with clients and team members.- A proactive and positive attitude towards problem-solving, with a willingness to learn and adapt in a fast-paced environment.- Strong organizational skills to manage multiple client accounts and tasks efficiently.- Basic proficiency in computer applications and a willingness to learn new technologies.- A high school diploma (12th pass) is required; freshers are welcome to apply, as training will be provided.

As a CRM Executive, you will play a crucial role in enhancing customer relationships and ensuring high levels of satisfaction. Key Responsibilities:- Customer Interaction: Engage with customers through various communication channels to address inquiries and resolve issues, ensuring a positive experience for every client.- Data Management: Maintain up-to-date customer databases, ensuring all information is accurate and complete, which helps in better understanding customer needs and preferences.- Reporting Analysis: Analyze CRM data and prepare reports to identify trends and opportunities, assisting in decision-making to improve customer retention and acquisition strategies.- Collaboration with Teams: Work closely with sales and marketing teams to align strategies that enhance the customer experience and drive business growth.- Feedback Collection: Gather and document customer feedback to inform product and service improvements, ensuring the company meets customer expectations.Required skills include:- Communication Skills: Excellent verbal and written communication skills are essential to effectively interact with customers and team members.- Analytical Skills: Strong analytical abilities to interpret data and generate insights that drive improvements in customer relationship management.- Technical Proficiency: Familiarity with CRM software and MS Office applications is required to manage customer information and create reports.- Problem-Solving Skills: Ability to address and resolve customer issues promptly and effectively, demonstrating a commitment to customer satisfaction.- Team Collaboration: A strong team player who can collaborate effectively with others to achieve common goals while maintaining an independent work ethic. Candidates should have 2 to 8 years of relevant experience and a demonstrable ability to handle challenging situations with a positive attitude.

CUSTOMER SUPPORT EXECUTIVELocation:KolkataInterview Mode: Walk-inEligibility: GraduateSalary:Fresher: CTC: 18,000 Take Home: 13,000Experienced: CTC: 20,000 Take Home: 15,000Job Details: Proper Day Shift Timing: 9:00 AM - 6:00 PM 6 Days Working Sunday Fixed OffRequirement:Good communication skills and a customer-friendly attitude.Interested candidates can share their updated CV on 9118020369 and confirm their availability for the walk-in interview.

The Flight Supervisor is responsible for overseeing the boarding process, ensuring passengers are safely seated, and assisting cabin crew during emergencies. They must coordinate with ground staff, monitor flight schedules, and ensure all safety regulations are followed. The ideal candidate should have strong communication skills, attention to detail, and the ability to remain calm under pressure. They must also be able to work in a fast-paced environment and have the flexibility to work various shifts. Both freshers and 12th pass candidates are welcome to apply for this full-time position at Dumdum Kolkata.

A Freight Manager oversees the end-to-end transportation of goods, optimizing supply chain logistics to ensure timely, cost-effective, and compliant deliveries. Key responsibilities include negotiating carrier contracts, managing vendor relationships, tracking shipments, and implementing cost-reduction strategies. They require strong analytical skills, logistics knowledge, and leadership to manage teams and resolve shipping delays. Key Responsibilities & DutiesLogistics Coordination: Plan and execute the transportation of goods, including routing and scheduling for inbound/outbound shipments.Carrier Management: Select, evaluate, and negotiate contracts with carriers and freight forwarders to secure favorable rates and service levels.Cost Control & Efficiency: Analyze shipping data to optimize routes, reduce freight expenses, and improve operational efficiency.Compliance & Safety: Ensure compliance with all import/export regulations, safety standards, and environmental policies.Performance Monitoring: Track KPIs, monitor shipment status, and report on logistics metrics to stakeholders.Problem Resolution: Resolve issues related to damaged goods, delays, or logistical disruptions. Required Skills and QualificationsExperience: Usually requires a minimum of 5 years in logistics, supply chain management, or a related field.Education: A bachelors degree in logistics, supply chain management, or business is often preferred.Knowledge: Strong understanding of transportation methods (air, ocean, road), international shipping regulations, and inventory management.Technical Skills: Proficiency in Transportation Management Systems (TMS) and data analysis tools.Soft Skills: Excellent negotiation, communication, and leadership skills. Key Focus AreasAir Freight Manager: Focuses on urgent deliveries, airline compliance, and specialized cargo handling.Ocean Freight Manager: Focuses on international container shipping, customs compliance, and long-term freight scheduling.Transportation Manager: Focuses on fleet maintenance, driver management, and local distribution.

As a Front Office Executive in Dumdum, Kolkata, your key responsibilities will include greeting visitors, answering phone calls, and managing the front desk operations. You will be the first point of contact for all guests and clients, providing a warm and professional welcome.To excel in this role, you must have excellent communication skills and a friendly demeanor. Attention to detail is crucial as you will be responsible for maintaining a tidy reception area and coordinating appointments. As a 12th pass fresh graduate, you should be able to multitask effectively and work well under pressure.Your role as a female Front Office Executive will require you to be organized, proactive, and customer-oriented. The ability to handle administrative tasks such as scheduling meetings and managing emails is essential. You should also have basic computer skills to assist in data entry and maintaining records accurately. This full-time position offers the opportunity to work from the office and be an integral part of the team.

Looking for a Female Customer Support Exc. for Payment Collection Follow -UP Calls. Candidates must know how to speak in Hindi and Basic Computer Knowledge required

We are seeking an enthusiastic Airlines Executive to join our team in Barasat, Kolkata. This full-time role is perfect for individuals with 0 to 2 years of experience, who are ready to kickstart their career in the airline industry. nnKey responsibilities include managing customer inquiries, providing accurate information about flight schedules, ticket prices, and reservations. You will assist passengers with check-in procedures and ensure a seamless travel experience. Additionally, you will coordinate with other departments to address customer concerns and handle special requests.nnThe ideal candidate should possess strong communication skills to effectively interact with customers and team members. A friendly and positive attitude is essential, as well as the ability to work under pressure in a fast-paced environment. Attention to detail is crucial for accurately processing reservations and maintaining records. nnYou should be a quick learner, as all training will be provided to familiarize you with airline operations. A basic understanding of computers is necessary to handle booking systems and customer databases. Candidates must have completed at least the 10th grade and be eager to grow within the company. nnIf you are looking for an opportunity to develop your skills and build a career in the airline industry, we encourage you to apply and join our dynamic team.