Customer Care Job Vacancies in West Bengal

As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring a positive experience for passengers traveling through the airport. Your main responsibilities include:- Greeting Passengers: Welcome travelers warmly and assist them with their inquiries, helping them feel comfortable and informed as they navigate the airport.- Check-in Assistance: Assist passengers with the check-in process, ensuring they have the necessary documentation and guiding them through the requirements for a smooth boarding experience.- Handling Customer Queries: Address questions and concerns from passengers regarding flight details, baggage policies, and airport facilities, providing accurate information to enhance their journey.- Resolving Issues: Listen to customer complaints or problems and work towards effective solutions, ensuring a positive resolution that maintains passenger satisfaction.- Coordinating with Airlines: Communicate effectively with airline representatives to relay information and assist in resolving any passenger issues that may arise.- Promoting Airport Services: Inform passengers about available services, facilities, and promotions at the airport, enhancing their overall travel experience.To succeed in this role, you should have excellent communication skills and a friendly demeanor. A positive attitude toward customer service is essential, as is the ability to work well under pressure in a fast-paced environment. Being a team player and demonstrating good problem-solving skills will also help you thrive as an Airport Customer Service Associate. A basic understanding of computers and administrative tasks is beneficial.

Responsibilities

As a Branch Relationships Executive, you will play a key role in building and maintaining relationships with our clients and partners. This position requires strong communication skills and a positive attitude as you represent the branch. Key Responsibilities:- Client Interaction: Engage with clients to understand their needs and provide appropriate solutions, ensuring a high level of customer satisfaction.- Relationship Management: Build and nurture long-term relationships with clients, acting as their primary point of contact at the branch.- Problem Solving: Address and resolve any issues that clients may encounter, ensuring prompt and effective solutions to enhance their experience with our services.- Reporting: Maintain accurate records of client interactions and feedback, allowing the branch to track performance and identify areas for improvement.- Collaboration: Work closely with other team members and departments to ensure a seamless experience for clients and to achieve branch goals collectively.Required Skills and Expectations:- Excellent communication skills, both verbal and written, are essential for effectively engaging with clients and team members.- A proactive and positive attitude towards problem-solving, with a willingness to learn and adapt in a fast-paced environment.- Strong organizational skills to manage multiple client accounts and tasks efficiently.- Basic proficiency in computer applications and a willingness to learn new technologies.- A high school diploma (12th pass) is required; freshers are welcome to apply, as training will be provided.

As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a positive experience. This is a part-time work-from-home position based in Kolkata, ideal for individuals with 0 to 1 year of experience.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone, email, or chat to provide timely and accurate information.- Resolve Issues: Identify customer issues and provide effective solutions, ensuring any problems are addressed promptly and professionally.- Maintain Records: Document customer interactions and feedback in the system to help improve future support efforts.- Product Knowledge: Stay updated on our products and services to provide customers with reliable information and support.- Follow Up: Check back with customers after resolving their issues to ensure satisfaction and gather insights on their experience.Required Skills and Expectations:- Communication Skills: Clear verbal and written communication is essential for effectively assisting customers and providing information.- Problem-Solving Ability: You should be able to think critically and creatively to resolve customer issues quickly and efficiently.- Technical Proficiency: Comfortable using computers and various software applications for customer management.- Patience and Empathy: Skills in relating to customers with understanding and patience are important for maintaining a positive interaction.- Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines while working from home.

As a CRM Executive, you will play a crucial role in enhancing customer relationships and ensuring high levels of satisfaction. Key Responsibilities:- Customer Interaction: Engage with customers through various communication channels to address inquiries and resolve issues, ensuring a positive experience for every client.- Data Management: Maintain up-to-date customer databases, ensuring all information is accurate and complete, which helps in better understanding customer needs and preferences.- Reporting Analysis: Analyze CRM data and prepare reports to identify trends and opportunities, assisting in decision-making to improve customer retention and acquisition strategies.- Collaboration with Teams: Work closely with sales and marketing teams to align strategies that enhance the customer experience and drive business growth.- Feedback Collection: Gather and document customer feedback to inform product and service improvements, ensuring the company meets customer expectations.Required skills include:- Communication Skills: Excellent verbal and written communication skills are essential to effectively interact with customers and team members.- Analytical Skills: Strong analytical abilities to interpret data and generate insights that drive improvements in customer relationship management.- Technical Proficiency: Familiarity with CRM software and MS Office applications is required to manage customer information and create reports.- Problem-Solving Skills: Ability to address and resolve customer issues promptly and effectively, demonstrating a commitment to customer satisfaction.- Team Collaboration: A strong team player who can collaborate effectively with others to achieve common goals while maintaining an independent work ethic. Candidates should have 2 to 8 years of relevant experience and a demonstrable ability to handle challenging situations with a positive attitude.

Location: City Centre 2, New Town, KolkataWe are looking for enthusiastic and hardworking candidates to join Mr Sandwich! JOB DETAILS Working Hours: 11:00 AM to 11:00 PM

We are looking for a Caf Staff member for our outlet in Serampore, Manicktala.Salary: 10,000/monthQualification: Minimum 12th PassExperience: Candidates with experience in cake shops, cafs, QSRs or food outlets such as Mio Amore, HFC, etc. will be preferred.Responsibilities:Customer handling and order takingBilling/cash counter supportFood and bakery product serving/packingMaintaining cleanliness and hygieneAssisting in daily caf operationsWorking: 6 days/week, 9 hours/day, rotational shiftsSelection: One-day interview + 1-week trial periodLocation Preference: Candidates residing in or around Serampore, Rishra, Sheoraphuli will be preferred.

We are seeking a dedicated and friendly Customer Care Executive to join our team in Kolkata. This role is ideal for individuals with 1 to 2 years of experience who are passionate about providing excellent customer service.In this role, you will be responsible for responding to customer inquiries and resolving issues efficiently. You will serve as the first point of contact for our customers, ensuring they have a positive experience with our services.Key responsibilities include:- Customer Interaction: Engage with customers through phone, email, or chat to answer their questions and address any concerns they may have.- Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions in a timely manner.- Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring all communication is documented properly.- Feedback Collection: Gather feedback from customers to improve service quality and contribute to the development of new initiatives.Required skills and expectations:Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A problem-solving attitude is essential, as is the ability to work under pressure. Candidates must be punctual and demonstrate a commitment to teamwork, ensuring that customer care standards are upheld. A minimum educational qualification of 12th pass is required.

Key Responsibilities:Answer incoming calls and address customer questions or complaints.Make outbound calls to follow up on client requests or promote services.Log and update customer details and conversation notes in the database.Escalate complex technical or service issues to senior teams.Meet daily performance goals for call resolution and customer satisfaction.

We are seeking an organized and motivated Sales Coordinator to support our sales team in Kolkata, India. The ideal candidate will have at least 5 years of experience and a strong educational background, preferably a graduate degree.Key Responsibilities:1. Sales Support: Assist the sales team by preparing necessary sales documents, proposals, and presentations to help them close deals efficiently.2. Customer Communication: Act as a point of contact for customers, addressing their inquiries and providing timely updates on orders and services.3. Data Management: Maintain accurate records of sales activities, leads, and customer information using our CRM system to ensure smooth operations.4. Reporting: Generate regular sales reports and analyze data to identify trends, support sales strategy, and help in forecasting.5. Coordination: Collaborate with other departments such as marketing, logistics, and finance to ensure a seamless sales process and customer satisfaction.Required Skills and Expectations:Candidates must have strong communication skills to effectively interact with clients and team members. Proficiency in Microsoft Office Suite and experience with CRM software is essential. The ideal Sales Coordinator should be detail-oriented, capable of multitasking, and able to work in a fast-paced environment. A proactive attitude and problem-solving skills are important for managing challenges that arise during the sales process. Team collaboration and a customer-focused mindset are vital for success in this role.

We are looking for a Retail Sales Associate to join our team in Kolkata. This is a full-time position suitable for freshers who have completed at least 10th grade. You will play a vital role in creating a positive shopping experience for our customers.As a Retail Sales Associate, your key responsibilities will include:1. Customer Engagement: Assist customers by greeting them warmly and helping them find the products they need. Your friendly approach will help make customers feel valued.2. Product Knowledge: Learn about the products we sell so you can answer customer questions and provide recommendations. Being knowledgeable will help build trust and encourage sales.3. Store Presentation: Help keep the store organized, clean, and visually appealing. This includes arranging products neatly on shelves and ensuring promotional displays are well-stocked.4. Sales Transactions: Process customer purchases quickly and accurately using the cash register. You will handle cash and electronic payments confidently and follow store procedures.5. Team Collaboration: Work closely with your colleagues to reach sales targets and enhance the overall customer experience. Good communication will be key to ensuring a smooth operation.Required skills and expectations include a positive attitude, excellent communication skills, and a commitment to customer service. You should be willing to learn and adapt in a retail environment and be able to work effectively as part of a team. Reliability and a strong work ethic are essential for success in this role.

* Handle inbound and outbound customer calls professionally.* Respond to customer queries and provide accurate information.* Assist customers with their requests, complaints, and service-related issues.* Follow up with customers and maintain regular communication.* Maintain customer details, call records, and follow-up status.* Handle customer communication through phone, email, and WhatsApp.* Resolve customer issues efficiently and escalate complex queries when required.* Maintain a positive and professional relationship with customers.* Achieve assigned calling, customer service, and follow-up targets.* Work independently and manage daily tasks effectively in a Work From Home environment.

We need Relationship Managers for a leading Bank. Candidate must have background of handling small commercial vehicle loans for minimum 2 years. Freshers & others backgrounds please don't apply for this job. Immediate Joiners are highly preferred. drop your updated CV urgently.

We are looking for a Retail Sales Officer in Kolkata and Nearby Jharkhand who will be responsible for driving sales and providing excellent customer service. This is a full-time position suitable for recent graduates or those with up to three years of experience.Key Responsibilities:1. Customer Engagement: Interact with customers to understand their needs and provide tailored product recommendations, ensuring a positive shopping experience.2. Sales Promotion: Actively promote products and sales campaigns, helping to achieve daily and monthly sales targets set by the management.3. Inventory Management: Assist in maintaining stock levels by monitoring inventory and reporting any shortages or overages to management.4. Visual Merchandising: Help display products attractively to encourage sales and maintain the standard presentation of the store.5. Customer Feedback: Collect and share customer feedback with management to help improve products and service offerings.Required Skills and Expectations:- Candidates must have a graduate degree and possess strong communication skills. - A friendly and approachable demeanor is essential to foster great customer relationships.- The ability to work well in a team and adapt to a fast-paced retail environment is crucial.- Basic knowledge of sales techniques and customer service principles is preferred but not mandatory.- A proactive attitude with a willingness to learn and grow in a retail setting will greatly benefit applicants. This role is ideal for a motivated individual eager to begin their career in retail sales.

Company Name : Drishna InfotechJob Title: Telemarketing Executive Job Location - Kolkata Should have good communication skills.

We are hiring HR Executives for our Customer Support Center. Freshers and experienced candidates are welcome. Candidates should have basic computer knowledge, good communication skills, and be able to speak Bengali, Hindi, and English. The main responsibility is to assist customers, solve their issues, and provide support related to Demat account services. Monthly salary:

Looking for a Female Customer Support Exc. for Payment Collection Follow -UP Calls. Candidates must know how to speak in Hindi and Basic Computer Knowledge required

We are hiring Customer Care Executives for the Australian shift for the job role of outbound telecaller. Both freshers as well as experienced can apply. The campaign is pretty simple , we just need to book appointments , generate leads and arrange for potential callbacks for the assessment and installations of the energy saving products at their residences and businesses.

We are looking for dedicated Airport Staff to join our team in Howrah, India. This role is ideal for individuals with a passion for customer service and a keen interest in aviation. Key Responsibilities:1. Customer Service: Greet and assist passengers, providing information about flights, baggage handling, and airport facilities to ensure a smooth travel experience.2. Check-in Assistance: Help passengers with the check-in process, including ticket verification and baggage tagging, while maintaining an organized flow at the check-in counters.3. Baggage Handling: Support the loading and unloading of luggage to and from aircraft, ensuring all items are handled carefully and delivered to the correct destination.4. Security Checks: Collaborate with security personnel to ensure safety protocols are followed and assist in screening passengers and their belongings efficiently.5. Emergency Preparedness: Be alert and ready to respond to emergencies or unusual situations, ensuring the safety of all passengers at the airport.Required Skills and Expectations:Candidates should have a minimum education level of 10th grade. Excellent communication skills are essential to interact politely with passengers and team members. A positive attitude, strong attention to detail, and the ability to work well in a fast-paced environment are also critical. Previous experience is not required, making this an excellent opportunity for those starting their careers in the aviation industry. Flexibility in working hours is important, as shifts may vary.

As an Airport Executive, you will play a crucial role in ensuring smooth operations at the airport. Your responsibilities will include:- Customer Service: Provide assistance to passengers at various points in the airport, addressing their queries and ensuring a pleasant experience.- Check-In Support: Help passengers during the check-in process by verifying their documents and boarding passes, ensuring they follow the necessary procedures.- Baggage Handling: Assist with the management of baggage check and retrieval, ensuring that passengers receive their luggage safely and promptly.- Coordination with Airlines: Work closely with airline representatives to facilitate smooth boarding processes and address any issues that may arise.- Emergency Response: Be prepared to assist in emergency situations, providing support to passengers and following protocols effectively.To be successful in this role, you should have the following skills and expectations:- Strong Communication Skills: You must be able to clearly convey information and assist passengers effectively, both in person and over the phone.- Team Player: Collaborate with fellow staff members and other departments to maintain a coordinated and efficient airport operation.- Problem-Solving Abilities: Handle unexpected challenges calmly and find solutions quickly to ensure that passenger needs are met.- Attention to Detail: Pay close attention to processes and protocols to ensure all tasks are completed accurately and efficiently.- Flexibility: Be willing to work various shifts and adapt to changes in a dynamic airport environment.

We are looking for a motivated Airlines Executive to join our team in Asansol, India. This entry-level position is perfect for individuals who are passionate about the aviation industry and want to kick-start their careers.The Airlines Executive will be responsible for assisting with customer service, ticketing, and general inquiries. You will play a key role in ensuring a smooth experience for travelers.Key Responsibilities:- Customer Service: Interact with passengers, providing information about flights, schedules, and airline policies to enhance their travel experience.- Ticketing and Reservations: Assist customers in booking tickets and making necessary changes to reservations through our system, ensuring accurate processing and documentation.- Problem Resolution: Address any issues or complaints from customers promptly and effectively, working to find solutions that meet their needs.- Data Entry: Maintain accurate records of bookings and customer interactions in our database to ensure seamless operations and accountability.- Collaboration: Work closely with other team members and departments to ensure a coordinated approach to service delivery.Required Skills and Expectations:Candidates should have at least a completed 10th grade education. Strong communication skills are essential, as you will be interacting with customers daily. A basic understanding of computers is necessary, along with the ability to learn quickly. A friendly attitude and willingness to work in a team environment are important to succeed in this role. Adaptability and a proactive approach to problem-solving will also contribute to your success as an Airlines Executive.