Customer Care Job Vacancies in West Bengal

We are seeking a Customer Service Associate to join our team in Salt Lake, Kolkata. In this role, you will help customers by answering questions, resolving issues, and providing information about our products and services.Key Responsibilities:1. Assist Customers: Respond to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.2. Resolve Issues: Handle customer complaints and concerns promptly, working toward effective solutions to enhance customer satisfaction.3. Product Knowledge: Maintain a deep understanding of our products and services so you can assist customers accurately and confidently.4. Document Interactions: Keep detailed records of customer interactions and transactions to help track issues and improve service quality.5. Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and share feedback on processes.Required Skills and Expectations:Candidates should have passed the 12th grade with a strong desire to learn and grow in the customer service field. Freshers are welcome, and prior experience is not necessary. Excellent communication and interpersonal skills are essential to effectively engage with customers. A positive attitude, patience, and problem-solving abilities are crucial to succeed in this role. You should be comfortable working full time from the office and possess the ability to work under pressure while maintaining a friendly demeanor.

As a Customer Service Associate, you will play a vital role in enhancing our customers' experience. Your primary responsibilities will include:- Responding to Customer Inquiries: You will answer questions from customers via phone, email, or chat, providing clear and accurate information about our products and services.- Resolving Issues: When customers encounter problems, you will help identify solutions and provide guidance to ensure a positive outcome.- Processing Orders: You will assist customers with placing, modifying, or canceling orders, ensuring a seamless transaction process.- Maintaining Customer Records: Accurately entering and updating customer information in our systems will be essential to keep records current and accessible.- Collaborating with Team Members: Working closely with your colleagues, you will share customer feedback and insights to help improve services and products.To succeed in this role, you should possess strong communication skills to effectively engage with customers and colleagues. A positive attitude and the ability to manage multiple tasks at once are critical. You should also be detail-oriented, ensuring accurate record-keeping and order processing. Experience in customer service, whether in person or over the phone, will help you excel in this position. A minimum of a 12th-grade education is required, and prior experience in a similar role between 1 to 4 years is desirable. Being punctual and reliable is expected, along with the willingness to work a full-time schedule from our Salt Lake office.

We are seeking a dedicated Passenger Service Agent to join our team in Asansol, India. This is a full-time position suitable for candidates with 0 to 2 years of experience, and the minimum educational requirement is a 10th-grade pass.Key Responsibilities:1. Customer Assistance: Greet and assist passengers with their inquiries and needs at the terminal. Provide information about flight schedules, check-in procedures, and boarding gates to ensure a smooth travel experience.2. Check-In Support: Help passengers with the check-in process, including verifying ticket information and issuing boarding passes. Ensure that all documents are in order and that boarding is done efficiently.3. Problem Resolution: Handle passenger issues professionally and promptly, including missed flights, baggage problems, and customer complaints. Escalate issues to management as necessary to ensure swift resolutions.4. Communication: Maintain clear and effective communication with passengers and other team members. Provide updates on any changes in schedules or procedures to ensure everyone stays informed.5. Safety Compliance: Adhere to all safety and security guidelines to ensure passenger and terminal safety. Report any suspicious activity or safety concerns immediately.Required Skills and Expectations:Candidates should have good communication skills and a friendly demeanor to interact effectively with passengers. Attention to detail is crucial for accurately handling documentation and complying with procedures. A proactive attitude towards problem-solving and the ability to work efficiently in a fast-paced environment are also essential for success in this role.

We are looking for a reliable and energetic Delivery Boy to join our team in Baguiati, Kolkata. This entry-level position is perfect for someone who is eager to learn and starts their career in the delivery sector.Key Responsibilities:1. Deliver Packages: You will be responsible for picking up and delivering packages to customers in a timely manner. This includes ensuring that deliveries are made according to the planned schedule.2. Route Planning: You will need to plan the best routes for delivery to avoid delays and ensure quick service. Being familiar with the local area will help you navigate efficiently.3. Customer Interaction: You will engage with customers during the delivery process, ensuring they receive their packages in good condition and addressing any questions they may have.4. Maintain Delivery Records: It's important to keep accurate records of deliveries, including the time of delivery and any issues that may arise. This helps maintain high service standards.5. Report Issues: If there are any delivery challenges, such as incorrect addresses or delays, you must report these to the supervisor promptly.Required Skills and Expectations:You should have a minimum educational qualification of a 10th pass. Being punctual, responsible, and hardworking is essential. You should have good communication skills and be able to work independently. Experience is not required but a willingness to learn and adapt is crucial for success in this role.

We are looking for a dedicated Barista to join our team in Kolkata. In this role, you will be responsible for delivering high-quality coffee beverages and excellent customer service.Key Responsibilities:- Prepare Beverages: Make a variety of coffee drinks, such as espresso, cappuccino, and lattes, following established recipes to ensure consistent quality.- Customer Service: Greet customers warmly and take their orders accurately, providing recommendations when necessary to enhance their experience.- Maintain Cleanliness: Keep the workspace, equipment, and seating areas clean and organized, following hygiene standards to ensure a safe environment for both staff and customers.- Manage Stock: Monitor inventory levels of coffee beans, milk, and other supplies, and communicate needs to ensure the shop is well-stocked.- Handle Payments: Process customer transactions efficiently using the cash register and provide receipts, ensuring accurate handling of cash and cards.Required Skills and Expectations:- A minimum of 1 to 2 years of experience in a barista or related role is preferred, allowing you to handle a fast-paced environment effectively.- A positive and friendly attitude is essential for providing outstanding customer service.- Basic math skills for processing transactions and managing cash.- Ability to work as part of a team and communicate effectively with colleagues and customers.- Knowledge of coffee preparation and an eagerness to learn about coffee varieties and brewing methods is a plus.- Must have completed 12th grade and be willing to work full-time in an office setting.

We are looking for a dedicated Cafe Incharge to oversee daily operations at our caf in Sodepur. This role is ideal for someone who is enthusiastic and enjoys working in a vibrant environment.Key Responsibilities:- Supervise Daily Operations: Ensure that the caf runs smoothly by managing staff and coordinating daily tasks.- Customer Service: Provide excellent service to customers, addressing their needs and ensuring a welcoming atmosphere.- Inventory Management: Keep track of stock levels, order supplies, and maintain cleanliness to ensure a well-stocked caf.- Staff Training: Train new employees on caf procedures, ensuring that they understand their roles and responsibilities.- Financial Management: Handle cash registers and transactions accurately, keeping financial records up-to-date.- Promote Menu Items: Help create promotions and suggest new items to engage customers and enhance sales.Required Skills and Expectations:- Basic Proficiency: Candidates should have completed at least their 12th grade and be comfortable handling daily tasks in a caf setting. - Communication Skills: Strong verbal communication skills are essential to interact effectively with customers and staff.- Organizational Skills: The ability to prioritize tasks and manage time efficiently is important for this fast-paced environment.- Team Player: A collaborative attitude is key, as you will be working closely with your team to achieve a positive caf experience.- Adaptability: Must be willing to learn and adapt to new procedures or changes in the caf environment. This position is suitable for individuals looking to start their career in the food service industry with some experience preferred but not mandatory.

As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a positive experience. This is a part-time work-from-home position based in Kolkata, ideal for individuals with 0 to 1 year of experience.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone, email, or chat to provide timely and accurate information.- Resolve Issues: Identify customer issues and provide effective solutions, ensuring any problems are addressed promptly and professionally.- Maintain Records: Document customer interactions and feedback in the system to help improve future support efforts.- Product Knowledge: Stay updated on our products and services to provide customers with reliable information and support.- Follow Up: Check back with customers after resolving their issues to ensure satisfaction and gather insights on their experience.Required Skills and Expectations:- Communication Skills: Clear verbal and written communication is essential for effectively assisting customers and providing information.- Problem-Solving Ability: You should be able to think critically and creatively to resolve customer issues quickly and efficiently.- Technical Proficiency: Comfortable using computers and various software applications for customer management.- Patience and Empathy: Skills in relating to customers with understanding and patience are important for maintaining a positive interaction.- Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines while working from home.

As a Branch Relationships Executive, you will play a key role in building and maintaining relationships with our clients and partners. This position requires strong communication skills and a positive attitude as you represent the branch. Key Responsibilities:- Client Interaction: Engage with clients to understand their needs and provide appropriate solutions, ensuring a high level of customer satisfaction.- Relationship Management: Build and nurture long-term relationships with clients, acting as their primary point of contact at the branch.- Problem Solving: Address and resolve any issues that clients may encounter, ensuring prompt and effective solutions to enhance their experience with our services.- Reporting: Maintain accurate records of client interactions and feedback, allowing the branch to track performance and identify areas for improvement.- Collaboration: Work closely with other team members and departments to ensure a seamless experience for clients and to achieve branch goals collectively.Required Skills and Expectations:- Excellent communication skills, both verbal and written, are essential for effectively engaging with clients and team members.- A proactive and positive attitude towards problem-solving, with a willingness to learn and adapt in a fast-paced environment.- Strong organizational skills to manage multiple client accounts and tasks efficiently.- Basic proficiency in computer applications and a willingness to learn new technologies.- A high school diploma (12th pass) is required; freshers are welcome to apply, as training will be provided.

As a CRM Executive, you will play a crucial role in enhancing customer relationships and ensuring high levels of satisfaction. Key Responsibilities:- Customer Interaction: Engage with customers through various communication channels to address inquiries and resolve issues, ensuring a positive experience for every client.- Data Management: Maintain up-to-date customer databases, ensuring all information is accurate and complete, which helps in better understanding customer needs and preferences.- Reporting Analysis: Analyze CRM data and prepare reports to identify trends and opportunities, assisting in decision-making to improve customer retention and acquisition strategies.- Collaboration with Teams: Work closely with sales and marketing teams to align strategies that enhance the customer experience and drive business growth.- Feedback Collection: Gather and document customer feedback to inform product and service improvements, ensuring the company meets customer expectations.Required skills include:- Communication Skills: Excellent verbal and written communication skills are essential to effectively interact with customers and team members.- Analytical Skills: Strong analytical abilities to interpret data and generate insights that drive improvements in customer relationship management.- Technical Proficiency: Familiarity with CRM software and MS Office applications is required to manage customer information and create reports.- Problem-Solving Skills: Ability to address and resolve customer issues promptly and effectively, demonstrating a commitment to customer satisfaction.- Team Collaboration: A strong team player who can collaborate effectively with others to achieve common goals while maintaining an independent work ethic. Candidates should have 2 to 8 years of relevant experience and a demonstrable ability to handle challenging situations with a positive attitude.

We are looking for a dedicated Cafe Incharge to manage our cafe operations in New Town. This role is perfect for someone who enjoys working in a fast-paced environment and has a passion for customer service.Key Responsibilities:- Oversee Daily Operations: Manage the daily functions of the cafe, ensuring everything runs smoothly and efficiently.- Customer Service: Greet customers warmly, take their orders accurately, and respond to any inquiries or issues they may have.- Staff Management: Coordinate with staff members, assign tasks, and ensure everyone is working well as a team to provide excellent service.- Inventory Control: Monitor stock levels, place orders for food and supplies, and ensure that the cafe is well-stocked at all times.- Health and Safety Standards: Ensure that the cafe complies with health and safety regulations, maintaining cleanliness and sanitation in all areas.- Cash Handling: Manage the cash register, process payments, and maintain accurate financial records of daily transactions.Required Skills and Expectations:Candidates should have a minimum education level of 10th pass and preferably some experience in a customer service role, though it is not mandatory. You should possess excellent communication skills and have a friendly demeanor. Organizational skills are essential to manage multiple tasks effectively. A basic understanding of food safety and hygiene practices is important. Additionally, being a team player with a positive attitude will help foster a productive work environment. Flexibility in working hours is also expected, as the cafe may require varying shifts.

We are looking for a Caf Staff member for our outlet in Serampore, Manicktala.Salary: 10,000/monthQualification: Minimum 12th PassExperience: Candidates with experience in cake shops, cafs, QSRs or food outlets such as Mio Amore, HFC, etc. will be preferred.Responsibilities:Customer handling and order takingBilling/cash counter supportFood and bakery product serving/packingMaintaining cleanliness and hygieneAssisting in daily caf operationsWorking: 6 days/week, 9 hours/day, rotational shiftsSelection: One-day interview + 1-week trial periodLocation Preference: Candidates residing in or around Serampore, Rishra, Sheoraphuli will be preferred.

We are seeking a dedicated and friendly Customer Care Executive to join our team in Kolkata. This role is ideal for individuals with 1 to 2 years of experience who are passionate about providing excellent customer service.In this role, you will be responsible for responding to customer inquiries and resolving issues efficiently. You will serve as the first point of contact for our customers, ensuring they have a positive experience with our services.Key responsibilities include:- Customer Interaction: Engage with customers through phone, email, or chat to answer their questions and address any concerns they may have.- Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions in a timely manner.- Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring all communication is documented properly.- Feedback Collection: Gather feedback from customers to improve service quality and contribute to the development of new initiatives.Required skills and expectations:Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A problem-solving attitude is essential, as is the ability to work under pressure. Candidates must be punctual and demonstrate a commitment to teamwork, ensuring that customer care standards are upheld. A minimum educational qualification of 12th pass is required.

Key Responsibilities:Answer incoming calls and address customer questions or complaints.Make outbound calls to follow up on client requests or promote services.Log and update customer details and conversation notes in the database.Escalate complex technical or service issues to senior teams.Meet daily performance goals for call resolution and customer satisfaction.

We are seeking an organized and motivated Sales Coordinator to support our sales team in Kolkata, India. The ideal candidate will have at least 5 years of experience and a strong educational background, preferably a graduate degree.Key Responsibilities:1. Sales Support: Assist the sales team by preparing necessary sales documents, proposals, and presentations to help them close deals efficiently.2. Customer Communication: Act as a point of contact for customers, addressing their inquiries and providing timely updates on orders and services.3. Data Management: Maintain accurate records of sales activities, leads, and customer information using our CRM system to ensure smooth operations.4. Reporting: Generate regular sales reports and analyze data to identify trends, support sales strategy, and help in forecasting.5. Coordination: Collaborate with other departments such as marketing, logistics, and finance to ensure a seamless sales process and customer satisfaction.Required Skills and Expectations:Candidates must have strong communication skills to effectively interact with clients and team members. Proficiency in Microsoft Office Suite and experience with CRM software is essential. The ideal Sales Coordinator should be detail-oriented, capable of multitasking, and able to work in a fast-paced environment. A proactive attitude and problem-solving skills are important for managing challenges that arise during the sales process. Team collaboration and a customer-focused mindset are vital for success in this role.

We are looking for a Retail Sales Associate to join our team in Kolkata. This is a full-time position suitable for freshers who have completed at least 10th grade. You will play a vital role in creating a positive shopping experience for our customers.As a Retail Sales Associate, your key responsibilities will include:1. Customer Engagement: Assist customers by greeting them warmly and helping them find the products they need. Your friendly approach will help make customers feel valued.2. Product Knowledge: Learn about the products we sell so you can answer customer questions and provide recommendations. Being knowledgeable will help build trust and encourage sales.3. Store Presentation: Help keep the store organized, clean, and visually appealing. This includes arranging products neatly on shelves and ensuring promotional displays are well-stocked.4. Sales Transactions: Process customer purchases quickly and accurately using the cash register. You will handle cash and electronic payments confidently and follow store procedures.5. Team Collaboration: Work closely with your colleagues to reach sales targets and enhance the overall customer experience. Good communication will be key to ensuring a smooth operation.Required skills and expectations include a positive attitude, excellent communication skills, and a commitment to customer service. You should be willing to learn and adapt in a retail environment and be able to work effectively as part of a team. Reliability and a strong work ethic are essential for success in this role.

As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for passengers traveling through the airport. Your primary responsibilities will include:- Greeting Passengers: Welcoming travelers as they arrive and assisting them with any questions or concerns they may have, creating a positive first impression.- Check-in Assistance: Helping passengers check in by guiding them through the process and ensuring they have the necessary documents ready for verification.- Handling Baggage: Assisting passengers with their luggage, including tagging and directing them to the appropriate baggage claim areas.- Providing Information: Offering up-to-date information regarding flight schedules, boarding gates, and airport services to ensure passengers are well-informed.- Resolving Issues: Addressing any concerns or problems that arise during the travel experience, such as ticketing errors or flight delays, while maintaining a calm and professional demeanor.To succeed in this role, you should have excellent communication skills to interact effectively with passengers and team members. A friendly and approachable attitude is essential, as well as the ability to work under pressure in a fast-paced environment. Basic computer skills are necessary for managing check-in systems. Additionally, you should be punctual and reliable, as flights operate on strict schedules, and your presence is important for maintaining operational smoothness. Previous experience in customer service is a plus, but not mandatory.

The Flight Supervisor is responsible for overseeing the boarding process, ensuring passengers are safely seated, and assisting cabin crew during emergencies. They must coordinate with ground staff, monitor flight schedules, and ensure all safety regulations are followed. The ideal candidate should have strong communication skills, attention to detail, and the ability to remain calm under pressure. They must also be able to work in a fast-paced environment and have the flexibility to work various shifts. Both freshers and 12th pass candidates are welcome to apply for this full-time position at Dumdum Kolkata.

A Freight Manager oversees the end-to-end transportation of goods, optimizing supply chain logistics to ensure timely, cost-effective, and compliant deliveries. Key responsibilities include negotiating carrier contracts, managing vendor relationships, tracking shipments, and implementing cost-reduction strategies. They require strong analytical skills, logistics knowledge, and leadership to manage teams and resolve shipping delays. Key Responsibilities & DutiesLogistics Coordination: Plan and execute the transportation of goods, including routing and scheduling for inbound/outbound shipments.Carrier Management: Select, evaluate, and negotiate contracts with carriers and freight forwarders to secure favorable rates and service levels.Cost Control & Efficiency: Analyze shipping data to optimize routes, reduce freight expenses, and improve operational efficiency.Compliance & Safety: Ensure compliance with all import/export regulations, safety standards, and environmental policies.Performance Monitoring: Track KPIs, monitor shipment status, and report on logistics metrics to stakeholders.Problem Resolution: Resolve issues related to damaged goods, delays, or logistical disruptions. Required Skills and QualificationsExperience: Usually requires a minimum of 5 years in logistics, supply chain management, or a related field.Education: A bachelors degree in logistics, supply chain management, or business is often preferred.Knowledge: Strong understanding of transportation methods (air, ocean, road), international shipping regulations, and inventory management.Technical Skills: Proficiency in Transportation Management Systems (TMS) and data analysis tools.Soft Skills: Excellent negotiation, communication, and leadership skills. Key Focus AreasAir Freight Manager: Focuses on urgent deliveries, airline compliance, and specialized cargo handling.Ocean Freight Manager: Focuses on international container shipping, customs compliance, and long-term freight scheduling.Transportation Manager: Focuses on fleet maintenance, driver management, and local distribution.

As a Front Office Executive in Dumdum, Kolkata, your key responsibilities will include greeting visitors, answering phone calls, and managing the front desk operations. You will be the first point of contact for all guests and clients, providing a warm and professional welcome.To excel in this role, you must have excellent communication skills and a friendly demeanor. Attention to detail is crucial as you will be responsible for maintaining a tidy reception area and coordinating appointments. As a 12th pass fresh graduate, you should be able to multitask effectively and work well under pressure.Your role as a female Front Office Executive will require you to be organized, proactive, and customer-oriented. The ability to handle administrative tasks such as scheduling meetings and managing emails is essential. You should also have basic computer skills to assist in data entry and maintaining records accurately. This full-time position offers the opportunity to work from the office and be an integral part of the team.

Looking for a Female Customer Support Exc. for Payment Collection Follow -UP Calls. Candidates must know how to speak in Hindi and Basic Computer Knowledge required