Customer Care Job Vacancies in West Bengal

We are looking for an enthusiastic Airport Passenger Service Associate to join our team in Kolkata. This role is ideal for someone with a passion for customer service and an interest in the aviation industry.POST- Ground Staff (under Airlines )Responsibilities :-1 . Assist passengers with check-in, boarding procedures, and luggage handling to ensure a smooth travel experience.2. Provide accurate information to passengers about flight schedules, gate changes, and policies to improve their travel journey.3. Address passenger inquiries and concerns promptly, using effective communication skills to resolve issues calmly and professionally.4. Ensure all safety protocols and procedures are followed, maintaining a safe environment for both passengers and staff.NOTES :-Candidates should have good communication skills and have Pleasent personalityCandidates should have a Valid PassportNo Vissible Tatoos.Interested Candidates mail your resume at atihrdepartment@gmail.com Or can whtasapp your cv to 8482069603.Interview Date - 03rd July - 10th JulyVenue- DumdumTHIS IS NOT A CONSULTANCY

Job SummarySolve LegalX Private Limited is looking for customer-focused and professional Customer SupportExecutives to provide excellent support experience, resolve customer queries efficiently, andmaintain strong customer relationships.Key Responsibilities- Handle customer inquiries through calls, emails, and chat support.- Provide accurate information regarding company services.- Resolve customer concerns and ensure timely issue closure.- Maintain customer records and update CRM/database.- Coordinate with internal departments for query resolution.- Follow up with customers and maintain service quality standards.- Ensure high customer satisfaction and retention.Requirements- 2-3 years of experience in Customer Support, Customer Service, Tele Support, or ClientCoordination.- Good communication skills in English, Hindi, and Bengali.- Strong interpersonal and problem-solving skills.- Ability to handle customer concerns professionally.- Basic computer knowledge and email handling skills.- Customer-first attitude with willingness to learn.Preferred Skills- Experience handling inbound/outbound customer calls.- Knowledge of CRM tools will be an advantage.- Ability to manage multiple customer interactions effectively.Benefits- Stable Work Environment- Career Growth Opportunities- Learning & Development Support- Supportive Team Environment

Helped in shop sales, arranged products properly, assisted in loading and unloading goods, and supported senior staff in daily store activities.

We are looking for a dedicated and friendly Restaurant Waiter to join our team in Digha, Medinipur. The ideal candidate will assist in providing excellent customer service and ensuring a pleasant dining experience for our guests.Key Responsibilities:- **Serving Customers**: Greet guests as they arrive and take their orders accurately to ensure their dining experience is enjoyable.- **Food and Beverage Knowledge**: Learn the menu to provide information and recommendations to guests about food and drink options.- **Table Maintenance**: Keep dining areas clean and organized, and ensure tables are set up correctly before and after service.- **Handling Payments**: Process payments and give change accurately while ensuring a smooth checkout experience for guests.- **Collaboration with Team Members**: Work closely with kitchen staff and other waiters to coordinate service and ensure timely food delivery.Required Skills and Expectations:Candidates should have a minimum education level of 10th pass and ideally possess up to 2 years of experience in a similar role. A friendly and approachable demeanor is essential, as well as the ability to communicate clearly with guests. Good organizational skills are needed to manage multiple tables efficiently. Candidates should be a team player, willing to assist others, and able to adapt to the fast-paced restaurant environment. A good understanding of basic hygiene and safety standards is also important.

We are seeking a motivated BPO Telecaller to join our team in Kolkata. This role is suitable for individuals looking to gain experience or start their careers in the BPO industry. Key Responsibilities:1. **Customer Interaction**: You will engage with customers over the phone, addressing their inquiries and providing information about our products and services.2. **Lead Generation**: Your role will involve identifying potential customers and generating leads by making outbound calls and following up on inquiries.3. **Problem Resolution**: You will assist customers with any issues they may encounter, ensuring a positive experience and fostering customer loyalty.4. **Data Management**: Accurate record-keeping is essential, as you will input customer data and interactions into the system, maintaining up-to-date and organized records.5. **Team Collaboration**: You will work closely with your team to share insights and strategies for improving customer service and achieving sales targets.Required Skills and Expectations:Candidates should have a minimum educational qualification of 10th grade. We welcome individuals with 0 to 1 year of experience in a customer service role or call center. Strong communication skills in English and Hindi are necessary, along with the ability to listen actively and understand customer needs. A positive attitude, patience, and a willingness to learn are essential for success in this position. You should be eager to work in a fast-paced environment and be open to accepting feedback for continuous improvement.

We are looking for a dedicated Service Boy to join our team in Paschim Medinipur. This is a part-time position suitable for freshers who have completed their 10th grade. Key Responsibilities:- **Assisting Customers**: Greet customers warmly and help them with their needs, ensuring they have a pleasant experience.- **Maintain Cleanliness**: Keep the service area tidy by regularly cleaning tables and chairs, ensuring a welcoming environment for customers.- **Serve Food and Beverages**: Deliver food and drinks to customers' tables promptly and accurately, while ensuring high quality in presentation and service.- **Support Kitchen Staff**: Assist the kitchen team by transporting supplies and helping with basic food preparation when necessary.- **Handle Payments**: Take payments from customers quickly and accurately, ensuring all transactions are properly recorded.Required Skills and Expectations:- **Communication Skills**: Ability to speak clearly and engage with customers positively, contributing to a friendly atmosphere.- **Team Player**: Willingness to work alongside colleagues and support each other, creating a cooperative work environment.- **Attention to Detail**: Notice and take care of small details in service, cleanliness, and food presentation for overall customer satisfaction.- **Time Management**: Ability to manage time effectively in a busy environment and prioritize tasks as they arise.- **Basic Knowledge of Hygiene**: Understanding the importance of maintaining hygiene and cleanliness in the service area.

Solve the Customer quires and give the solution through the call.Company - Globiva pvtHS / Graduate / Male / Female all eligible1 Yr Experience required on PaperSalary - 19000inhand - 15000 Attendance bonus -2000Incentive upto - 30000Job location - Kolkata Sector 5

Airport Operations Executive - KolkataLocation: Kolkata, West BengalJob Type: Full-TimeDepartment: Airport Customer ServiceJob DescriptionWe are seeking enthusiastic, customer-focused, and professional individuals to join our team as Airport Customer Service Associates. The role involves assisting passengers throughout their airport journey, ensuring a smooth travel experience, and maintaining high standards of customer service.Key ResponsibilitiesWelcome and assist passengers at the airport terminal.Provide information regarding flights, boarding gates, and airport facilities.Support check-in and boarding procedures.Verify passenger travel documents when required.Handle customer inquiries and resolve concerns professionally.Assist passengers with baggage-related queries.Provide special assistance to elderly passengers, families, and travelers with special needs.Coordinate with airline and airport teams to ensure efficient passenger service.Maintain compliance with airport safety, security, and customer service standards.Eligibility CriteriaMinimum Qualification: Higher Secondary (10+2) Pass.Graduates are encouraged to apply.Good communication skills in English and Hindi.Basic computer knowledge.Strong interpersonal and customer service skills.Ability to work in rotational shifts.Gender Male & Female Candidates Can ApplySalary Package Annual Salary: 2.75 Lakh - 3.75 Lakh Per Annum(Based on qualifications, skills, interview performance, and experience)Required SkillsExcellent communication skillsCustomer service orientationPositive attitude and professional appearanceTeamwork and coordinationProblem-solving abilityTime management skillsCareer GrowthCustomer Service Associate Senior Customer Service Associate Passenger Service Executive Airport Operations Executive Airport Duty ManagerJoin the aviation industry and help create a seamless and memorable travel experience for passengers while building a rewarding career in airport operations and customer service.

We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.

We are looking for a dedicated Customer Relationship Manager to strengthen our connections with clients in Alampur, Howrah. The ideal candidate will have 4 to 5 years of experience and a passion for enhancing customer satisfaction.Key Responsibilities:- **Client Interaction:** Engage with clients to understand their needs, provide guidance, and solve any issues they may face. This fosters a strong relationship and encourages client loyalty.- **Account Management:** Oversee client accounts, ensuring all services are delivered effectively. Regularly review account performance and identify opportunities for upselling or cross-selling our products or services.- **Feedback Collection:** Actively gather client feedback to understand their satisfaction levels and areas for improvement. This helps us continuously enhance our offerings.- **Reporting:** Prepare regular reports on client interactions and service performance. This information helps management assess relationship strategies and make informed decisions.Required Skills and Expectations:The ideal candidate should possess strong communication and interpersonal skills, enabling effective interactions with clients. Proven problem-solving abilities are essential for addressing client concerns promptly. A keen understanding of customer needs and the ability to analyze feedback to drive improvements are also important. The candidate should be detail-oriented, organized, and capable of managing multiple client accounts simultaneously. A graduate degree is required, and proficiency in using customer relationship software will be an advantage. Female candidates are encouraged to apply for this full-time office-based position.

Delhi Chai CafeJob Title : Cafe Associate / F&B Service Staff Location: Kolkata, Southern Avenue ( South Kolkata)

As an Airport Customer Service Associate, your role is to ensure that passengers have a pleasant experience at the airport while providing vital assistance. You will be the first point of contact for travelers, making your role essential for their journey.**Key Responsibilities:**- **Greeting Passengers:** Welcome travelers politely and assist them with their inquiries to create a positive first impression.- **Check-in Assistance:** Help passengers with the check-in process, ensuring they have the necessary documents and bags are tagged correctly.- **Flight Information:** Provide up-to-date information about flight schedules, gates, and boarding times to help passengers navigate the airport smoothly.- **Handling Customer Complaints:** Address any issues or concerns raised by passengers calmly and professionally, working to resolve their problems effectively.- **Assisting with Special Needs:** Support passengers requiring additional help, such as the elderly or those with disabilities, ensuring they receive the assistance needed.**Required Skills and Expectations:**- **Communication Skills:** You should be able to speak clearly and confidently to passengers, as well as listen to their needs and concerns.- **Customer Service Focus:** A friendly demeanor and a willingness to help are essential to ensure passengers feel valued and cared for.- **Basic Computer Skills:** Familiarity with computers and basic software will help you manage passenger data and flight information efficiently.- **Team Player:** You will work closely with colleagues, so being cooperative and supportive is important.- **Problem-Solving Ability:** You should be able to think quickly and find solutions to passenger issues that arise during their travels. This role is ideal for those looking to start their career in a dynamic environment with opportunities for growth in the airline industry.

We are seeking an Airport Guest Relationship Executive in Asansol. This role is ideal for those looking to start their career in the hospitality and travel industry, perfect for recent graduates or individuals with minimal experience.Key Responsibilities:1. Guest Interaction: Provide a warm welcome and assist guests upon arrival, ensuring they feel valued and appreciated.2. Information Assistance: Offer information regarding flight schedules, airport services, and local attractions to enhance the guest experience.3. Problem Resolution: Address any guest queries or complaints promptly and effectively, ensuring satisfaction and maintaining a positive atmosphere.4. Coordination: Work closely with airline staff and other airport personnel to ensure a seamless experience for passengers, facilitating communication between different departments as needed.5. Report Maintenance: Keep accurate records of guest inquiries and feedback to continuously improve service quality.Required Skills and Expectations:Ideal candidates should possess strong communication skills and be able to interact professionally with guests from diverse backgrounds. A positive attitude and a willingness to learn are essential. The ability to work in a fast-paced environment and handle stressful situations calmly is important. Basic knowledge of English is necessary, along with a friendly demeanor to promote a welcoming atmosphere. Reliability and punctuality are key traits, as this role requires consistent attendance at the airport location. Being a team player and showing a commitment to excellent guest service will lead to success in this role.

As an Air Traffic Controller in Kolkata, India, you will be responsible for ensuring the safety and efficiency of aircraft movements in the airspace and at airports. This is a full-time position ideal for those with a passion for aviation and a keen eye for detail.Key Responsibilities:- **Aircraft Coordination**: You will monitor and direct the movement of aircraft on the ground and in the air, ensuring safe distances between planes at all times.- **Communication**: You will communicate clearly with pilots and other air traffic controllers using radio or visual signals, providing crucial information about weather conditions, runway status, and potential hazards.- **Decision Making**: Quickly assess situations and make informed decisions to resolve any conflicts or emergencies that may arise during operations.- **Reports and Documentation**: You will maintain accurate records of flight activities, including departure and arrival times, to support safety and regulatory compliance.Required Skills and Expectations:Candidates should possess strong communication skills to convey important information clearly and effectively. Attention to detail is essential for monitoring aircraft movements accurately. The ability to work under pressure and make quick decisions is crucial for ensuring flight safety. A basic understanding of aviation operations and the ability to work collaboratively with a team is also important. Prior experience is not necessary, but a genuine interest in air traffic management is preferred.

We are looking for an enthusiastic Airport Guest Relationship Executive to join our team in Kolkata. This entry-level position is perfect for individuals who enjoy interacting with people and ensuring guests have a pleasant experience at the airport.The key responsibilities include:- **Guest Assistance**: Provide exceptional support to guests by addressing inquiries, offering information about services, and guiding them through airport facilities.- **Check-In Support**: Assist guests during check-in processes to ensure a smooth and efficient experience.- **Issue Resolution**: Actively listen to guest concerns and work to resolve any issues related to their travel experience promptly and professionally.- **Information Dissemination**: Keep guests informed about flight schedules, boarding procedures, and airport amenities to enhance their travel experience.- **Feedback Collection**: Gather feedback from guests to understand their needs better and assist in improving service delivery.To succeed in this role, candidates should possess strong communication skills, a friendly demeanor, and the ability to work well in a fast-paced environment. Attention to detail is crucial, as well as the ability to stay calm under pressure. Being a team player with a positive attitude will be essential for collaborating effectively with colleagues. Previous experience is not required, making this an excellent opportunity for those eager to start their career in the hospitality industry. Applicants must have completed at least the 10th grade.

As an Airport Manager in Kolkata, you will oversee airport operations, ensuring safety, efficiency, and customer satisfaction. This entry-level role is ideal for someone eager to start their career in the aviation industry.Key Responsibilities:- Manage daily airport operations: You will coordinate various airport activities, ensuring everything runs smoothly from arrivals to departures.- Ensure safety compliance: Your role involves enforcing safety regulations to keep passengers and staff safe at all times.- Oversee customer service: You will handle passenger inquiries and concerns, ensuring a positive travel experience for everyone.- Collaborate with airlines and vendors: Building relationships with airline representatives and service providers will be essential for smooth operations.- Monitor staff performance: You will support and guide airport staff, helping them perform their duties efficiently.Required Skills and Expectations:Candidates should have strong communication skills to interact with staff, passengers, and service providers effectively. Being organized and detail-oriented is crucial for managing multiple tasks and ensuring operations run smoothly. A willingness to learn and adapt to new procedures in a fast-paced environment is important. Since you will work full-time at the office, punctuality and reliability are essential. An educational background of at least 10th pass is required, making this position accessible for entry-level applicants. Enthusiasm for the aviation industry will help you succeed in this role.