Customer Care Job Vacancies in West Bengal

As a Customer Care Executive, you will play a crucial role in assisting our customers and ensuring their satisfaction. This is a full-time remote position, ideal for individuals looking to start their careers.**Key Responsibilities:**- **Answer Customer Inquiries:** Respond to customer queries via phone, email, or chat promptly and professionally to provide clear and accurate information.- **Resolve Issues:** Identify and resolve customer complaints or issues effectively, ensuring a positive experience and maintaining customer loyalty.- **Document Interactions:** Keep detailed records of customer interactions and transactions using our customer management systems to track and follow up on issues.- **Provide Product Information:** Share product details, features, and benefits to help customers make informed purchasing decisions.- **Follow Up with Customers:** Reach out to customers after issue resolution to confirm satisfaction and gather feedback for improving service quality.**Required Skills and Expectations:**The ideal candidate should have a good command of the English language, both written and spoken. You must be comfortable using computers and familiar with basic software applications. Strong communication skills are essential to engage effectively with customers. A problem-solving mindset will help you address customer concerns efficiently. As a fresh graduate, a positive attitude and eagerness to learn are crucial traits. Additionally, self-motivation and discipline are important since this is a work-from-home role.

We are seeking a friendly and outgoing Airport Customer Service Associate in Kolkata. This full-time role is ideal for freshers who have completed at least 10th grade and are eager to provide excellent service to travelers.Key Responsibilities:- **Check-in Assistance:** Help passengers with their check-in process, ensuring they have the necessary documents and luggage tagging secured.- **Boarding Support:** Guide travelers to their boarding gates and provide timely updates about flight departures or delays.- **Customer Queries:** Address any questions or concerns from passengers about flights, airport facilities, or travel regulations, ensuring a positive experience.- **Problem Resolution:** Assist in resolving any issues that may arise during travel, such as missed connections or lost baggage, while maintaining a calm and professional demeanor.- **Service Recovery:** Handle customer complaints with empathy and provide effective solutions to enhance their journey.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with passengers from diverse backgrounds. A positive attitude and a team-oriented mindset are essential for fostering a welcoming environment in the airport. The ability to stay calm under pressure and manage stressful situations while ensuring customer satisfaction is crucial. Moreover, punctuality and a commitment to working flexible hours, including weekends and holidays, are expected. Ideal candidates will have a passion for travel and a desire to help others.

We are looking for a dedicated Customer Care Executive to join our team. This is a full-time position that will allow you to work from home, making it ideal for freshers who have completed their 12th grade education. Female candidates are encouraged to apply.**Key Responsibilities:**- Responding to Customer Inquiries: You will handle incoming calls, chats, and emails from customers, answering their questions and providing information about our products and services.- Resolving Customer Issues: You will assist customers in resolving complaints or problems related to their orders, ensuring a positive experience for each customer.- Maintaining Customer Records: You will keep accurate and detailed records of customer interactions, noting any issues or feedback to help improve our services.- Providing Product Knowledge: You will stay informed about our products and services so you can give customers the most accurate information and support.- Collaborating with Team Members: You will work with other team members to share information and solve complex issues to enhance customer satisfaction.**Required Skills and Expectations:**Candidates should have excellent communication skills in English, both spoken and written. A pleasant and friendly demeanor is essential for interacting with customers. You should be patient and able to work under pressure, as well as demonstrate problem-solving abilities. Basic computer skills and familiarity with customer service software are also important. Being a team player and being adaptable to changing situations will help you succeed in this role.

Job Description:We are Hiring Customer Service RepresentativeJob Type: Full-time (100% Field Job)Plus - Pf & EsiPlus: Attractive Performance Incentive + BonusPlus : Accomodation Will Be ProvidedKey Responsibilities:Field Visits to Identify Prospective Borrowers & Self-help Groups (shgs).Handling the Loan Lifecycle (kyc, Documentation, and Disbursement).Ensuring Timely Collection of Loan Installments.Building Strong Community Relationships.Location - have to Relocate Within 50-100km from Home LocationExperience: Freshers Welcome! (prior Field Sales/banking Experience is a Plus).Mandatory: Must Own a Two-wheeler with a Valid Driving License

We are looking for a BPO Telecaller to join our team in Kolkata. This is a full-time office job suited for individuals who have recently completed their 10th grade and are eager to start their career in the Business Process Outsourcing sector. **Key Responsibilities:**- **Making Calls:** You will be responsible for reaching out to potential customers to provide information about our services. Your communication skills will help create a positive impression.- **Understanding Customer Needs:** Listen attentively to customers' queries and concerns, ensuring you understand their needs to provide appropriate solutions.- **Recording Information:** Maintain accurate records of customer interactions in our database. This helps in tracking communication and following up effectively.- **Meeting Targets:** Work towards achieving daily and monthly call targets. Your performance will contribute directly to the team's success.- **Providing Feedback:** Share insights and feedback from customers with the team to help improve our services and customer experience.**Required Skills and Expectations:**Candidates should possess strong verbal communication skills, with the ability to convey information clearly and professionally. Basic computer knowledge is essential for data entry and managing customer records. A positive attitude and a willingness to learn are important, as is being a team player who can collaborate effectively with colleagues. Punctuality and reliability are also expected, as this role will require consistent attendance at the office. Previous experience is not required, but any exposure to customer service can be beneficial.

Back office Executive responsible for insurance policy product know and sales for organizational goals.

Key Responsibilities:Greet and welcome guests in a warm and professional mannerHandle check-ins, check-outs, and room allocationsManage guest queries, requests, and complaints efficientlyMaintain accurate guest records and billing detailsCoordinate with housekeeping and other departments for smooth operationsHandle telephone calls, emails, and front desk communicationsEnsure adherence to hotel policies and service standards

Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front OfficeInterview Details: To get the interview details candidates have to send the Updated Resume by WhatsApp in this number (9433816131)

As an Airport Ground Staff member in Kolkata, you will be an essential part of the airport operations team. This full-time position is suitable for candidates with little to no experience. **Key Responsibilities:**- **Passenger Assistance:** Provide help to passengers at various stages, such as checking in and boarding. You will guide them through the processes and ensure their journey begins smoothly.- **Baggage Handling:** Manage the loading and unloading of luggage. This includes ensuring that bags are transported safely to and from the aircraft without damage.- **Check-in Operations:** Facilitate the check-in process for passengers by operating check-in kiosks and ensuring all necessary documentation is completed correctly.- **Customer Service:** Handle inquiries and resolve issues related to flights, lost luggage, or delays. Good communication with passengers will help enhance their travel experience.- **Safety and Security Checks:** Conduct safety checks on boarding passes and identity verification. You will play a vital role in maintaining a secure environment in the airport.**Required Skills and Expectations:**- Strong communication skills are essential to interact effectively with passengers and colleagues.- A friendly and approachable demeanor will help create a positive atmosphere for travelers.- Basic computer skills are needed to operate check-in systems and access information.- The ability to work in a fast-paced environment is crucial, as airport operations can be busy and dynamic.- A team-oriented mindset is important to collaborate effectively with other staff members for smooth operations. Candidates should demonstrate a willingness to learn and adapt to airport procedures and safety regulations.

We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.**Key Responsibilities:**- **Greeting Visitors:** Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- **Managing Phone Calls:** Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- **Handling Inquiries:** Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- **Scheduling Appointments:** Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- **Maintaining Office Records:** Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- **Supporting Administrative Tasks:** Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.

We are seeking a skilled Project Manager to oversee our projects in Kolkata, India. This full-time position is ideal for candidates with 5 to 10 years of experience in project management and holds a graduate degree. Key Responsibilities:1. **Project Planning**: Develop clear project plans that outline tasks, timelines, and resource allocations to ensure projects are completed on time and within budget.2. **Team Coordination**: Collaborate with different teams to ensure everyone understands their roles and responsibilities, fostering a productive and positive work environment.3. **Progress Tracking**: Monitor project progress through regular check-ins and reports, identifying any issues early and implementing solutions to keep the project on track.4. **Stakeholder Communication**: Maintain open lines of communication with stakeholders, providing updates and addressing any concerns they may have throughout the project lifecycle.5. **Quality Assurance**: Ensure that all project deliverables meet the required standards and specifications, making adjustments as necessary to achieve desired outcomes.6. **Risk Management**: Identify potential project risks and develop mitigation strategies to handle any unexpected challenges that may arise.Required Skills and Expectations:The ideal candidate should have strong leadership skills, the ability to multitask and prioritize effectively, and excellent communication skills. A proactive attitude toward problem-solving, along with proficiency in project management tools and software, is essential. Candidates should also demonstrate a strong ability to work collaboratively within a team-driven environment.

We are seeking a dynamic and customer-focused Relationship Manager to manage client relationships, provide personalized matchmaking services, and achieve assigned business targets. The ideal candidate will be responsible for ensuring high customer satisfaction, driving membership upgrades, maintaining regular client engagement, and supporting clients throughout their matrimony journey.Key ResponsibilitiesClient Relationship ManagementBuild and maintain strong relationships with assigned clients.Understand client preferences, expectations, and partner requirements.Provide personalized matchmaking assistance and recommendations.Conduct regular follow-ups with clients regarding profile activity and match responses.Ensure a high level of customer satisfaction through timely and professional service.Address client concerns, objections, and escalations effectively.Service DeliveryGuide clients on profile enhancement and effective usage of matrimony services.Coordinate introductions and facilitate communication between prospective matches.Monitor client engagement and proactively suggest suitable profiles.Maintain accurate records of client interactions in the CRM system.Ensure service commitments and quality standards are consistently met.Sales & Revenue GenerationAchieve monthly, quarterly, and annual revenue targets.Drive membership renewals, upgrades, and premium service sales.Identify cross-selling and upselling opportunities.Convert leads and inquiries into paid memberships.Maintain target achievement while ensuring a positive customer experience.Performance & ReportingTrack daily activities, conversions, and client interactions.Prepare and submit performance reports to management.Maintain data accuracy and compliance with company policies.Contribute to team goals and participate in performance review meetings.Key Performance Indicators (KPIs)Revenue target achievement.Membership renewal and upgrade conversion rate.Customer satisfaction score.Client retention rate.Number of successful profile engagements/interactions.Follow-up and service quality adherence.Required QualificationsBachelor's degree in Business Administration, Marketing, Communications, or related field.

Herbal products safely deliver to customers.Collect Cash on Delivery (COD) payments.Maintain polite and professional behavior with customers.Report daily deliveries to the supervisor.Follow delivery schedules and company guidelines.

We are Looking for a Customer Support Officer to Join Our Team in Kolkata. this is a Full-time Position. as a Customer Care Manager, You Will Play a Vital Role in Ensuring Our Customers Receive Excellent Service. Freshers are Welcomed to Apply for this Position.**key Responsibilities:**- **manage Customer Interactions:** Handle Customer Inquiries and Complaints Through Various Communication Channels to Ensure Their Issues are Addressed Effectively.- **lead the Customer Care Team:** Supervise and Guide Team Members to Maintain High-quality Service Standards and Assist Them in Resolving Complex Customer Issues.- **monitor Performance Metrics:** Keep Track of Customer Service Metrics such as Response Times and Customer Satisfaction to Identify Areas for Improvement.- **coordinate Training Sessions:** Organize Training for Team Members On Customer Service Skills and Product Knowledge to Enhance Their Capabilities.- **develop Customer Service Policies:** Help Create and Implement Policies that Improve Customer Service Processes and Ensure Consistency Across the Team.**required Skills and Expectations:**- Strong Communication Skills: Ability to Communicate Clearly and Confidently, Both Verbally and in Writing.- Problem-solving Abilities: Capable of Identifying Issues and Thinking Critically to Find Effective Solutions Quickly.- Team Leadership: Possess Skills to Motivate and Manage a Team While Fostering a Positive Work Environment.- Adaptability: Be Open to Learning and Adjusting to New Processes and Technologies to Enhance Customer Service.- Basic Computer Skills: Familiarity with Computers and Software Used in Customer Service Will Be Beneficial.This Role is Perfect for Those Who are Enthusiastic About Helping Customers and are Looking to Start Their Careers in Customer Care.

Telecalling profile. No target. Verification on call. No sales.

Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front Office

Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front Office

Job descriptionMaking and answering phone callsArranging appointments for CustomersCoordinating with back-office to offer support to Admin staff.Requirements:Good communication skillsFluent in English and Bengali - written and spokenBasic knowledge of computers0-2 years experience in the healthcare sector preferredRole: Front OfficeInterview Details: To get the interview details candidates have to send the Updated Resume by WhatsApp in this number (9433816131)

We are looking for a dedicated Airline Customer Service Executive to join our team in Asansol. The ideal candidate will provide excellent support to our customers and ensure a smooth travel experience for all passengers.**Key Responsibilities:**- **Assist Customers:** Help passengers with inquiries related to flight schedules, bookings, and cancellations, ensuring they receive accurate information promptly.- **Check-in Support:** Guide passengers through the check-in process, both online and at the airport, to facilitate an efficient travel experience.- **Resolve Issues:** Address and resolve customer complaints or concerns professionally and effectively, ensuring satisfaction and loyalty.- **Provide Information:** Keep customers informed about flight delays, gate changes, and other important travel updates, contributing to clear and open communication.- **Collaborate with Teams:** Work closely with other departments, such as reservations and baggage handling, to ensure that all customer needs are met seamlessly.- **Maintain Records:** Update and maintain customer records and relevant documentation accurately for efficient tracking and future reference.**Required Skills and Expectations:**Candidates should have a minimum educational qualification of a 10th pass. Previous customer service experience, while preferred, is not mandatory, making this an excellent opportunity for those just starting their careers. Strong communication skills, both verbal and written, are crucial for interacting with customers and resolving their issues efficiently. Additionally, candidates should be friendly, approachable, and capable of working in a fast-paced environment, demonstrating patience and empathy in all interactions.

We have vacant of 50 infosys service desk engineer Jobs in Bhubaneswar, Chennai, Bangalore, Hyderabad, Visakhapatnam, Kolkata, Mumbai, Delhi, Cuttack, Vijayawada, for Freshers Educational Qualification : B.Com, B.E, B.Tech, Any Master Degree Skill communication, and problem-solving skills. On the technical front, a fundamental understanding of operating systems like Windows, macOS, and various Linux distributions is crucial. They must be proficient in troubleshooting hardware and software issues, including but not limited to, printer connectivity problems, application crashes, and network configuration errors. A solid grasp of networking concepts such as TCP/IP, DNS, and DHCP is essential for diagnosing connectivity issues. They should also be familiar with Active Directory for managing user accounts, permissions, and group policies, and be able to provide support for common business applications like Microsoft 365, including Outlook, Word etc.interview inteview process :-Thank you for your interest in the position at Rightfit Resources.We were impressed by your profile as reviewed by our ATS system, sabkajobs.com, and would like to invite you for a first-round interview.To proceed with scheduling your interview, please follow these two steps:Download the SabkaJobs app: Our interview scheduling and communication will be managed through the SabkaJobs app. Please download it from the Google Play Store using the link below:SabkaJobs Play Store Linkhttps://play.google.com/store/apps/details?id=com.inv.jobtools2025Book Your Interview Slot: Once you have downloaded the app, please log in and navigate to the Interviews section to find available slots for the [Job Title] position and book one that suits your availability.We look forward to speaking with you and learning more about your qualifications.If you have any questions, please do not hesitate to contact us at 9494586090.Sincerely,The Recruitment TeamRightfit Resources9494586090.

Job Openings for 120 BPO Executive Jobs for Freshers in Bhubaneswar, Cuttack, Visakhapatnam, Vijayawada, Hyderabad, Bangalore, Mumbai, Kolkata, Chennai, Delhi, having Educational qualification of : B.Com, B.Sc, B.E, B.Tech, M.B.A/PGDM, Any Master Degree with Good knowledge in Active listening, excellent verbal and written communication, customer service orientation, problem-solving, empathy, patience, time management, multitasking, computer proficiency, data entry accuracy, adaptability, teamwork, stress management, and a positive attitude. etc.interview inteview process :-Thank you for your interest in the position at Rightfit Resources.We were impressed by your profile as reviewed by our ATS system, sabkajobs.com, and would like to invite you for a first-round interview.To proceed with scheduling your interview, please follow these two steps:Download the SabkaJobs app: Our interview scheduling and communication will be managed through the SabkaJobs app. Please download it from the Google Play Store using the link below:SabkaJobs Play Store Linkhttps://play.google.com/store/apps/details?id=com.inv.jobtools2025Book Your Interview Slot: Once you have downloaded the app, please log in and navigate to the Interviews section to find available slots for the [Job Title] position and book one that suits your availability.We look forward to speaking with you and learning more about your qualifications.If you have any questions, please do not hesitate to contact us at 9494586090.Sincerely,The Recruitment TeamRightfit Resources9494586090.