Customer Care Job Vacancies in West Bengal

We are seeking dedicated individuals to join our team as Ground Staff in Kolkata, India. This full-time position is ideal for those looking to start their careers in the aviation sector. A minimum education of 12th grade is required, and no prior experience is necessary. Key Responsibilities:1. **Customer Service**: Greet passengers courteously, assist with check-in processes, and address any queries they may have to ensure a pleasant travel experience.2. **Baggage Handling**: Safely load and unload baggage, keeping track of all items to avoid loss or damage. 3. **Safety Compliance**: Follow all safety regulations and procedures diligently to ensure the safety of passengers and staff at all times.4. **Team Collaboration**: Work effectively with fellow team members and other departments to ensure the smooth operation of daily airport activities.Required Skills and Expectations:Candidates must possess strong communication skills to interact effectively with passengers. Good organizational abilities are essential for managing tasks efficiently in a fast-paced environment. A flexible attitude and willingness to work varied shifts, including weekends and holidays, are expected. Additionally, candidates should show a commitment to providing excellent service and a desire to learn and grow within the aviation industry. Strong attention to detail and the ability to work under pressure are also important for this role.

As an Airport Customer Service Associate, you will play a crucial role in ensuring a positive experience for passengers at the airport. Your main responsibilities will include:- **Greeting Passengers**: Welcome travelers with a friendly smile and assist them in navigating the airport.- **Check-in Assistance**: Help passengers with the check-in process, ensuring they understand the steps and have all necessary documents ready.- **Baggage Handling Support**: Guide passengers on baggage check-in and retrieval to make the process smooth and efficient.- **Flight Information Management**: Provide accurate and timely information regarding flight schedules, delays, and boarding procedures.- **Customer Inquiries**: Address passengers' questions and concerns, providing assistance with any issues they may encounter during their travel.- **Maintaining Cleanliness**: Ensure that the customer service area remains clean and welcoming for all travelers.To be successful in this role, you should have the following skills and expectations:- **Strong Communication Skills**: Ability to interact clearly and respectfully with passengers and colleagues.- **Customer-Focused Approach**: A passion for helping others and a commitment to delivering excellent service.- **Problem-Solving Ability**: Capability to think on your feet and find solutions to any issues passengers may face.- **Teamwork**: Willingness to work collaboratively with other staff members to enhance overall customer experience.- **Adaptability**: Flexibility to work in a fast-paced environment and handle various tasks as needed.This position is ideal for individuals looking to start their career in customer service in a dynamic environment.

Inbound Customer Support Executive GUJRATI AND HINDI SPEAKING Company: Tatwa Technologies Ltd.Position: Inbound Customer Support ExecutiveSalary: 15,000 - 17,000 (In-hand)Shift Window: 7:00 AM - 9:00 PM (Rotational Shifts)Week Off: RotationalJob Responsibilities:Handle inbound customer calls professionally.Resolve customer queries and provide appropriate solutions.Deliver excellent customer service and maintain high customer satisfaction.Accurately update customer information and call details in the system.Eligibility:Good communication skills in Gujarati and Hindi.Customer-focused attitude with good problem-solving skills.Freshers and experienced candidates are welcome to apply.Location: Kolkata

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

As an Airline Customer Service Representative located in Asansol, India, you will play a key role in assisting passengers and ensuring a positive travel experience. This position is ideal for freshers seeking to start their career in the airline industry.Key Responsibilities:1. **Customer Assistance**: Respond to passenger inquiries via phone, email, and in person about flights, schedules, and ticketing information, ensuring customers receive accurate and timely assistance.2. **Check-In Support**: Help passengers with the check-in process, including issuing boarding passes, explaining baggage policies, and ensuring a smooth boarding experience.3. **Problem Resolution**: Address and resolve customer complaints and issues efficiently, demonstrating patience and empathy to enhance customer satisfaction.4. **Information Management**: Maintain up-to-date knowledge of airline services, policies, and procedures to provide customers with relevant information and updates.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with travelers from diverse backgrounds. A friendly and approachable demeanor is essential, as you will need to make passengers feel welcomed and supported. Attention to detail is important in handling reservations and ensuring compliance with airline regulations. The ability to work in a fast-paced environment while remaining calm under pressure is crucial. Reference to basic computer skills is desired, as you will use various software to assist passengers and manage bookings. A willingness to learn and adapt in a dynamic industry will help you succeed in this role.

As an Airport Ramp Executive, you will play a crucial role in ensuring the efficient running of airport operations. This full-time position is based at the airport in Durgapur and is open to freshers who have completed their 10th grade.**Key Responsibilities:**- **Aircraft Handling:** You will be responsible for loading and unloading baggage and cargo from aircraft, ensuring that everything is positioned safely and accurately.- **Safety Compliance:** Following safety regulations and protocols is essential. You must ensure that all ramp operations are conducted in line with company and regulatory standards.- **Ground Support Equipment Operation:** You may operate various ground support vehicles and equipment, such as baggage carts and tugs, to assist aircraft during arrival and departure.- **Team Coordination:** Collaborating with other team members and departments is vital for smooth operations. You will work closely with pilots, other ground staff, and security personnel.- **Response to Emergencies:** In case of any incidents or emergencies, you will assist in providing immediate support and follow emergency procedures.**Required Skills and Expectations:**- **Strong Communication Skills:** You should be able to communicate clearly and effectively with your team and other airport staff.- **Ability to Work in a Fast-Paced Environment:** The airport is a busy place, and you must be able to handle pressure and complete tasks quickly.- **Physical Fitness:** This role involves standing for long periods and lifting heavy baggage, so physical fitness is important.- **Team Player:** You should be willing to work as part of a team and demonstrate reliability in your work.- **Flexibility with Work Hours:** Be prepared to work in shifts, including weekends and holidays, as airport operations run 24/7.

We are seeking a dedicated Airport Ramp Executive to join our team in Kharagpur, India. This full-time position is ideal for freshers who have completed their 10th grade and are eager to start a rewarding career in the aviation sector.Key Responsibilities:1. **Aircraft Loading and Unloading**: Safely handle luggage and cargo, ensuring timely and efficient loading and unloading of aircraft.2. **Baggage Handling**: Track and manage passenger baggage to minimize loss and ensure a smooth travel experience. 3. **Ground Communication**: Maintain clear communication with ground staff and flight crews to facilitate coordinated operations during arrivals and departures.4. **Equipment Operation**: Operate ground support equipment, such as baggage carts and tugs, while adhering to safety protocols.5. **Preventive Checks**: Conduct routine inspections of ground support equipment to ensure they are in good working condition and report any issues.Required Skills and Expectations:Candidates should have a strong attention to detail, as accuracy in baggage handling is crucial. Effective communication skills are necessary for coordinating with team members and other personnel at the airport. Candidates must demonstrate a commitment to safety and follow all operational guidelines. A positive attitude and the ability to work well under pressure in a fast-paced environment are essential. Punctuality and reliability are important as the role requires adherence to strict schedules. Previous experience is not required; however, a willingness to learn and adapt is key to success in this role.

BPO - Kolkata Openings: Voice & Non-Voice Process Mode: Work From Office Job Details:- Rotational Shifts (Including Night Shift)- 6 Working Days

We are seeking an Airline Customer Service Executive to join our team in Kolkata. This entry-level position is ideal for individuals who are passionate about providing excellent service in the airline industry. Key Responsibilities:- **Assist Passengers:** You will greet and assist travelers at the check-in counters, guiding them with check-in procedures, baggage handling, and answering inquiries about flights and services.- **Manage Reservations:** You will help customers with flight bookings, changes, and cancellations, ensuring they receive clear information and support throughout the process.- **Handle Complaints:** You will address and resolve customer concerns and complaints, providing timely solutions to enhance passenger satisfaction.- **Provide Information:** You will keep passengers informed about flight schedules, boarding times, and any changes or delays, ensuring clear communication at all times.Required Skills and Expectations:Candidates must have a minimum education level of 10th grade and should be willing to handle customer inquiries with a positive attitude. Strong communication skills in English and local languages are essential. Individuals should be comfortable working in a fast-paced environment and must possess good problem-solving abilities. A friendly demeanor, punctuality, and a keen sense of professionalism are expected, as you will represent the airline and interact directly with travelers in a busy airport setting. No prior experience is required, but eagerness to learn and grow within the role is highly valued.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

Branch Operations Executive - Axis Bank Job RoleA Branch Operations Executive (BOE) at Axis Bank is responsible for ensuring smooth day-to-day branch operations while delivering excellent customer service and maintaining compliance with banking regulations.Key ResponsibilitiesHandle customer account opening, KYC verification, and account maintenance.Process cash and non-cash transactions (cheque clearing, NEFT, RTGS, IMPS, DD, etc.).Assist customers with debit cards, cheque books, internet banking, and mobile banking services.Ensure accurate documentation and compliance with RBI and bank policies.Maintain branch records, reports, and operational registers.Resolve customer queries and provide prompt service.Support branch audits and operational risk management.Coordinate with branch staff to ensure smooth daily operations.EligibilityGraduate in any discipline (Freshers can apply).Good communication and customer service skills.Basic knowledge of banking operations and MS Office.Attention to detail and accuracy in documentation.

We are looking for a dedicated Airline Customer Service Executive located in Durgapur, India. This role is ideal for candidates with little to no experience, making it perfect for recent school graduates. You will help customers with their travel needs and ensure their journey is pleasant.Key Responsibilities:- **Customer Assistance:** Greet and assist customers in-person or via phone, providing information about flights, ticket bookings, and travel policies.- **Problem Resolution:** Address customer queries and complaints effectively, ensuring a positive experience by resolving issues swiftly.- **Booking Support:** Help customers with flight bookings and changes, providing guidance on schedules, prices, and available options.- **Documentation:** Ensure all customer information is recorded accurately, maintaining up-to-date records for reference and compliance.- **Team Collaboration:** Work closely with other team members to ensure seamless service delivery and share information regarding customer needs.Required Skills and Expectations:Successful candidates should have excellent communication skills to interact positively with customers. A friendly and approachable demeanor is essential to create trust and ensure a welcoming environment. Basic computer skills are necessary for handling bookings and maintaining records. Candidates should be detail-oriented and able to manage time effectively to handle inquiries and tasks efficiently. A commitment to providing exceptional service is crucial for success in this role.

As an Airport Customer Service Associate based in Siliguri, you will play a vital role in ensuring a smooth and pleasant experience for travelers at the airport. Your primary responsibilities will include:- **Welcoming Passengers**: Greet passengers as they arrive, offering a friendly and professional first impression of the airport.- **Check-in Assistance**: Help passengers with the check-in process, ensuring all necessary documents are collected and the process runs smoothly.- **Baggage Handling**: Assist passengers with their baggage, providing information on weight limits and secure handling procedures.- **Information Desk Support**: Manage the information desk, answering queries about flights, airport facilities, and local services, providing clear and accurate information.- **Conflict Resolution**: Address and resolve passenger complaints or issues calmly and effectively, promoting a positive airport experience.- **Collaboration with Team**: Work closely with other airport staff and departments to ensure coordinated and efficient service delivery.To succeed in this role, you should have excellent communication skills to interact effectively with passengers and team members. A friendly and approachable demeanor is essential, along with the ability to work under pressure in a fast-paced environment. Basic computer skills for processing check-ins and managing inquiries will be beneficial. A positive attitude and willingness to assist others will help you thrive in this customer-centric role. Prior experience is not required, making this an excellent opportunity for recent school graduates.

We are looking for enthusiastic and motivated female candidates for the role of Customer Care Executive in Kolkata. This is a full-time, work-from-home opportunity for freshers who have completed their 12th grade.**Key Responsibilities:**- **Respond to Customer Inquiries:** You will answer calls and messages from customers, helping them with their questions and concerns to ensure a positive experience.- **Provide Product Information:** You will share knowledge about our products and services, helping customers make informed decisions based on their needs.- **Resolve Issues:** You will assist in resolving customer complaints or issues efficiently and professionally, ensuring customer satisfaction.- **Document Customer Interactions:** You will keep accurate records of customer interactions and feedback, helping the team improve service processes.- **Follow Up With Customers:** You will proactively reach out to customers to gather feedback and ensure they are satisfied with the service provided.**Required Skills and Expectations:**Candidates should have strong communication skills, both verbal and written, as you will interact with customers regularly. A friendly and patient attitude is essential to handle various customer situations positively. You should be tech-savvy, with a good understanding of computer systems and software. Time management and the ability to work independently are crucial, as this role requires a strong commitment to meet customer needs from home. A basic understanding of customer service principles will be advantageous.

As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for travelers at the airport. This position is ideal for those starting their careers in customer service.Key Responsibilities:1. **Customer Assistance**: Help passengers with ticketing, check-in, and baggage inquiries, ensuring they receive timely and accurate information.2. **Handling Queries**: Address customer questions and concerns about flight schedules, cancellations, and airport services, providing clear and concise solutions.3. **Check-in Services**: Facilitate the check-in process efficiently, guiding travelers through necessary steps and ensuring that all procedures are followed correctly.4. **Problem Resolution**: Manage and resolve any customer issues or complaints with professionalism, ensuring that each traveler feels valued and understood.5. **Documentation Support**: Assist passengers with necessary documentation and ensure compliance with airport regulations for smooth travel.Required Skills and Expectations:Candidates should have good communication skills in English and local languages to effectively interact with a diverse range of passengers. A commitment to providing exceptional customer service is essential. You should be able to work well under pressure and adapt to a busy airport environment. Basic computer skills are important for handling check-in systems and inquiries. Flexibility and the willingness to work varied shifts, including weekends and holidays, are also expected. A completed education up to the 12th grade is required.

We are seeking enthusiastic Ground Staff to join our team in Kolkata. This entry-level position is ideal for individuals who are detail-oriented and enjoy working in a dynamic environment. Key Responsibilities:1. **Check-In Assistance**: You will help passengers with the check-in process, ensuring a smooth and efficient experience from the moment they arrive at the airport. This includes verifying tickets and issuing boarding passes.2. **Baggage Handling**: Your role will involve managing passengers

As an Airport Customer Service Associate, you will play a vital role in providing excellent service to passengers. You will support travelers with their inquiries and ensure they have a pleasant experience.**Key Responsibilities:**- **Assist Passengers:** Answer questions about flight schedules, check-in procedures, and baggage information, providing clear guidance to travelers.- **Handle Complaints:** Address customer complaints with patience and professionalism, finding solutions to ensure customer satisfaction.- **Provide Information:** Offer information about airport facilities, services, and emergency procedures to help travelers have a safe experience.- **Coordinate with Airlines:** Communicate with airline representatives to resolve issues such as flight changes or delays, ensuring that all parties are informed and updated.- **Maintain Records:** Keep accurate records of customer interactions and incidents, which will help improve service and streamline processes.**Required Skills and Expectations:**- **Communication Skills:** You must have strong verbal and written communication skills to interact with diverse passengers and convey information clearly.- **Customer Service Orientation:** A friendly and helpful attitude is essential for creating a positive experience for travelers.- **Problem-Solving Skills:** You should be able to think on your feet and resolve issues effectively under pressure.- **Tech-Savvy:** Familiarity with technology and the ability to use software for customer service is important, as you will be working from home.- **Time Management:** Efficiently manage your time to handle multiple inquiries and tasks in a busy environment. This part-time position requires you to be proactive and dedicated to providing outstanding service to airport travelers.