Customer Care Job Vacancies in West Bengal

As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a positive experience. This is a part-time work-from-home position based in Kolkata, ideal for individuals with 0 to 1 year of experience.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone, email, or chat to provide timely and accurate information.- Resolve Issues: Identify customer issues and provide effective solutions, ensuring any problems are addressed promptly and professionally.- Maintain Records: Document customer interactions and feedback in the system to help improve future support efforts.- Product Knowledge: Stay updated on our products and services to provide customers with reliable information and support.- Follow Up: Check back with customers after resolving their issues to ensure satisfaction and gather insights on their experience.Required Skills and Expectations:- Communication Skills: Clear verbal and written communication is essential for effectively assisting customers and providing information.- Problem-Solving Ability: You should be able to think critically and creatively to resolve customer issues quickly and efficiently.- Technical Proficiency: Comfortable using computers and various software applications for customer management.- Patience and Empathy: Skills in relating to customers with understanding and patience are important for maintaining a positive interaction.- Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines while working from home.

Location: City Centre 2, New Town, KolkataWe are looking for enthusiastic and hardworking candidates to join Mr Sandwich! JOB DETAILS Working Hours: 11:00 AM to 11:00 PM Salary:

We are looking for a Caf Staff member for our outlet in Serampore, Manicktala.Salary: 10,000/monthQualification: Minimum 12th PassExperience: Candidates with experience in cake shops, cafs, QSRs or food outlets such as Mio Amore, HFC, etc. will be preferred.Responsibilities:Customer handling and order takingBilling/cash counter supportFood and bakery product serving/packingMaintaining cleanliness and hygieneAssisting in daily caf operationsWorking: 6 days/week, 9 hours/day, rotational shiftsSelection: One-day interview + 1-week trial periodLocation Preference: Candidates residing in or around Serampore, Rishra, Sheoraphuli will be preferred.

We are seeking a dedicated and friendly Customer Care Executive to join our team in Kolkata. This role is ideal for individuals with 1 to 2 years of experience who are passionate about providing excellent customer service.In this role, you will be responsible for responding to customer inquiries and resolving issues efficiently. You will serve as the first point of contact for our customers, ensuring they have a positive experience with our services.Key responsibilities include:- Customer Interaction: Engage with customers through phone, email, or chat to answer their questions and address any concerns they may have.- Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions in a timely manner.- Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring all communication is documented properly.- Feedback Collection: Gather feedback from customers to improve service quality and contribute to the development of new initiatives.Required skills and expectations:Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A problem-solving attitude is essential, as is the ability to work under pressure. Candidates must be punctual and demonstrate a commitment to teamwork, ensuring that customer care standards are upheld. A minimum educational qualification of 12th pass is required.

Key Responsibilities:Answer incoming calls and address customer questions or complaints.Make outbound calls to follow up on client requests or promote services.Log and update customer details and conversation notes in the database.Escalate complex technical or service issues to senior teams.Meet daily performance goals for call resolution and customer satisfaction.

We are seeking an organized and motivated Sales Coordinator to support our sales team in Kolkata, India. The ideal candidate will have at least 5 years of experience and a strong educational background, preferably a graduate degree.Key Responsibilities:1. Sales Support: Assist the sales team by preparing necessary sales documents, proposals, and presentations to help them close deals efficiently.2. Customer Communication: Act as a point of contact for customers, addressing their inquiries and providing timely updates on orders and services.3. Data Management: Maintain accurate records of sales activities, leads, and customer information using our CRM system to ensure smooth operations.4. Reporting: Generate regular sales reports and analyze data to identify trends, support sales strategy, and help in forecasting.5. Coordination: Collaborate with other departments such as marketing, logistics, and finance to ensure a seamless sales process and customer satisfaction.Required Skills and Expectations:Candidates must have strong communication skills to effectively interact with clients and team members. Proficiency in Microsoft Office Suite and experience with CRM software is essential. The ideal Sales Coordinator should be detail-oriented, capable of multitasking, and able to work in a fast-paced environment. A proactive attitude and problem-solving skills are important for managing challenges that arise during the sales process. Team collaboration and a customer-focused mindset are vital for success in this role.

We are looking for a Retail Sales Associate to join our team in Kolkata. This is a full-time position suitable for freshers who have completed at least 10th grade. You will play a vital role in creating a positive shopping experience for our customers.As a Retail Sales Associate, your key responsibilities will include:1. Customer Engagement: Assist customers by greeting them warmly and helping them find the products they need. Your friendly approach will help make customers feel valued.2. Product Knowledge: Learn about the products we sell so you can answer customer questions and provide recommendations. Being knowledgeable will help build trust and encourage sales.3. Store Presentation: Help keep the store organized, clean, and visually appealing. This includes arranging products neatly on shelves and ensuring promotional displays are well-stocked.4. Sales Transactions: Process customer purchases quickly and accurately using the cash register. You will handle cash and electronic payments confidently and follow store procedures.5. Team Collaboration: Work closely with your colleagues to reach sales targets and enhance the overall customer experience. Good communication will be key to ensuring a smooth operation.Required skills and expectations include a positive attitude, excellent communication skills, and a commitment to customer service. You should be willing to learn and adapt in a retail environment and be able to work effectively as part of a team. Reliability and a strong work ethic are essential for success in this role.

We need Relationship Managers for a leading Bank. Candidate must have background of handling small commercial vehicle loans for minimum 2 years. Freshers & others backgrounds please don't apply for this job. Immediate Joiners are highly preferred. drop your updated CV urgently.

* Handle inbound and outbound customer calls professionally.* Respond to customer queries and provide accurate information.* Assist customers with their requests, complaints, and service-related issues.* Follow up with customers and maintain regular communication.* Maintain customer details, call records, and follow-up status.* Handle customer communication through phone, email, and WhatsApp.* Resolve customer issues efficiently and escalate complex queries when required.* Maintain a positive and professional relationship with customers.* Achieve assigned calling, customer service, and follow-up targets.* Work independently and manage daily tasks effectively in a Work From Home environment.

We are looking for a Retail Sales Officer in Kolkata and Nearby Jharkhand who will be responsible for driving sales and providing excellent customer service. This is a full-time position suitable for recent graduates or those with up to three years of experience.Key Responsibilities:1. Customer Engagement: Interact with customers to understand their needs and provide tailored product recommendations, ensuring a positive shopping experience.2. Sales Promotion: Actively promote products and sales campaigns, helping to achieve daily and monthly sales targets set by the management.3. Inventory Management: Assist in maintaining stock levels by monitoring inventory and reporting any shortages or overages to management.4. Visual Merchandising: Help display products attractively to encourage sales and maintain the standard presentation of the store.5. Customer Feedback: Collect and share customer feedback with management to help improve products and service offerings.Required Skills and Expectations:- Candidates must have a graduate degree and possess strong communication skills. - A friendly and approachable demeanor is essential to foster great customer relationships.- The ability to work well in a team and adapt to a fast-paced retail environment is crucial.- Basic knowledge of sales techniques and customer service principles is preferred but not mandatory.- A proactive attitude with a willingness to learn and grow in a retail setting will greatly benefit applicants. This role is ideal for a motivated individual eager to begin their career in retail sales.

Company Name : Drishna InfotechJob Title: Telemarketing Executive Job Location - Kolkata Should have good communication skills.

We are hiring HR Executives for our Customer Support Center. Freshers and experienced candidates are welcome. Candidates should have basic computer knowledge, good communication skills, and be able to speak Bengali, Hindi, and English. The main responsibility is to assist customers, solve their issues, and provide support related to Demat account services. Monthly salary:

We are looking for a Receptionist Cum Executive Assistant who will play a vital role in our team in Kolkata. This position is ideal for individuals with 0 to 1 year of experience and requires at least a 10th-grade education. Your primary responsibilities will include:- Greeting Visitors: Welcome guests and clients warmly, ensuring a positive first impression of the organization.- Managing Phone Calls: Answer and direct phone calls, providing information to clients and colleagues in a clear and friendly manner.- Scheduling Appointments: Maintain the calendar for the executives, scheduling meetings and ensuring all parties are informed.- Administrative Support: Assist with various administrative tasks, such as filing documents and preparing reports, to keep operations running smoothly.- Office Supplies Management: Monitor the inventory of office supplies and order new items as needed to ensure the office remains well-stocked.The ideal candidate should possess excellent communication and interpersonal skills, with a friendly and approachable demeanor. Strong organizational skills are required to manage multiple tasks efficiently. Proficient computer skills, including familiarity with basic software programs, are essential. You should be detail-oriented, ensuring accuracy in all tasks, and demonstrate a willingness to learn and adapt in a fast-paced environment. A professional attitude, punctuality, and a strong sense of responsibility are vital for success in this role.

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.Key Responsibilities:- Answer Customer Inquiries: Handle phone calls and responses to emails from customers, providing accurate information and support.- Resolve Complaints: Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- Maintain Customer Records: Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- Provide Product Information: Offer detailed information about products and services to help customers make informed purchasing decisions.- Collaborate with Teams: Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.Required Skills and Expectations:- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.

As a Customer Support Specialist, you will play a crucial role in assisting our customers and ensuring their satisfaction with our services. Your main tasks will include:- Responding to Customer Inquiries: You will handle questions and requests from customers via phone, email, or chat, aiming to provide timely and accurate answers.- Resolving Issues: When customers face problems, you will troubleshoot and help them find solutions, working diligently to restore their satisfaction.- Documenting Customer Interactions: You will be responsible for recording all customer communications accurately in our systems to keep track of issues and resolutions.- Providing Product Information: You will inform customers about our products or services, helping them understand their features and benefits.- Managing Customer Feedback: Gathering and reporting customer feedback is essential for improving our services. You will ensure that this feedback is communicated to the relevant teams.To be successful in this role, you should possess strong communication skills, both written and spoken, to interact effectively with customers. Having a problem-solving mindset will be beneficial in addressing various customer concerns. Basic computer skills are needed for using customer support software and documenting interactions. A background in a relevant field such as B.A, B.C.A, B.B.A, B.Com, or any professional degree is preferred. You should also show a willingness to learn and adapt in a fast-paced work environment.

We are seeking a Cafeteria Manager to oversee daily operations in our cafeteria in Jadavpur, Kolkata. This role is suitable for those with 0 to 5 years of experience and requires at least a 10th-grade education. Key Responsibilities: Urgent Requirement..Cafeteria Sales/Service Person.Duty Timing 9 HoursWeekly 1 Day OffBenefits : ESI,PF,OT,BONUS1. Daily Operations Management: You will ensure the cafeteria runs smoothly, including managing food preparation, service, and cleanliness. 2. Staff Supervision: You will lead a team of cafeteria staff, assigning tasks and helping to train new employees to maintain high service standards.3. Menu Planning: You will develop a diverse and appealing menu that meets the needs of our customers and adheres to food safety regulations.4. Inventory Management: You will monitor food and supply inventories, placing orders as necessary, and managing budget constraints effectively.5. Customer Service: You will engage with customers, respond to their feedback, and strive to create a welcoming environment.Required Skills and Expectations:The ideal candidate should have strong organizational skills and the ability to manage multiple tasks efficiently. Good communication skills are essential for interacting with staff and customers. You should be comfortable working in a fast-paced environment and must be knowledgeable about food safety practices. Attention to detail and a passion for food service will help ensure that the cafeteria meets the highest standards of quality and service.

We are seeking a dedicated Airport Executive to join our team in Asansol, India. This entry-level role is ideal for individuals with a passion for the aviation industry, as you will assist in ensuring efficient airport operations and providing excellent customer service.Key Responsibilities:1. Customer Assistance: Help passengers with check-in, boarding, and baggage handling inquiries to ensure a smooth travel experience.2. Operational Support: Collaborate with airport staff to maintain timely flight schedules and address any delays or issues that arise during the day.3. Safety Compliance: Enforce safety regulations and airport protocols to guarantee a secure environment for passengers and staff.4. Communication: Provide clear information to passengers regarding flights, services, and procedures, ensuring they feel informed and reassured.5. Documentation: Assist in managing flight-related paperwork and electronic systems to keep accurate records and maintain operational efficiency.Required Skills and Expectations:Candidates should have completed at least the 10th grade and are encouraged to have a proactive attitude. Good communication skills are essential for interacting effectively with passengers and team members. The ability to remain calm under pressure and solve problems quickly is important. A keen attention to detail and strong organizational skills will help you succeed in this fast-paced environment. You should be ready to work full time and be flexible with your schedule to accommodate shift work.

We are looking for dedicated individuals to join our team as Ground Staff in Kolkata. This entry-level position is ideal for freshers who have completed their 12th grade and are eager to start a career in the aviation industry.Key Responsibilities:- Passenger Handling: Assist passengers during check-in, boarding, and arrival, ensuring a smooth and pleasant experience.- Baggage Services: Manage and oversee the handling of baggage, ensuring it is loaded and unloaded correctly and reaches the right destination.- Customer Support: Provide information and assistance to travelers regarding flight schedules, services, and airport facilities.- Safety and Security Checks: Ensure compliance with safety and security protocols at the airport to maintain a secure environment for all passengers.- Team Collaboration: Work closely with other staff members and departments to ensure efficient operations and excellent customer service.Required Skills and Expectations:Candidates should have strong communication and interpersonal skills to interact effectively with passengers and team members. A friendly demeanor and a professional attitude are crucial. Attention to detail is important for managing baggage and ensuring safety protocols are followed. Candidates must be able to work in a fast-paced environment and be willing to adapt to changing situations. Punctuality and reliability are essential, as the role involves various shifts, including weekends and holidays.

We are hiring Customer Care Executives for the Australian shift for the job role of outbound telecaller. Both freshers as well as experienced can apply. The campaign is pretty simple , we just need to book appointments , generate leads and arrange for potential callbacks for the assessment and installations of the energy saving products at their residences and businesses.

We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.Key Responsibilities:- Greeting Visitors: Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- Managing Phone Calls: Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- Handling Inquiries: Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- Scheduling Appointments: Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- Maintaining Office Records: Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- Supporting Administrative Tasks: Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.

We are Looking for a Customer Support Officer to Join Our Team in Kolkata. this is a Full-time Position. as a Customer Care Manager, You Will Play a Vital Role in Ensuring Our Customers Receive Excellent Service. Freshers are Welcomed to Apply for this Position.key Responsibilities:- manage Customer Interactions: Handle Customer Inquiries and Complaints Through Various Communication Channels to Ensure Their Issues are Addressed Effectively.- lead the Customer Care Team: Supervise and Guide Team Members to Maintain High-quality Service Standards and Assist Them in Resolving Complex Customer Issues.- monitor Performance Metrics: Keep Track of Customer Service Metrics such as Response Times and Customer Satisfaction to Identify Areas for Improvement.- coordinate Training Sessions: Organize Training for Team Members On Customer Service Skills and Product Knowledge to Enhance Their Capabilities.- develop Customer Service Policies: Help Create and Implement Policies that Improve Customer Service Processes and Ensure Consistency Across the Team.required Skills and Expectations:- Strong Communication Skills: Ability to Communicate Clearly and Confidently, Both Verbally and in Writing.- Problem-solving Abilities: Capable of Identifying Issues and Thinking Critically to Find Effective Solutions Quickly.- Team Leadership: Possess Skills to Motivate and Manage a Team While Fostering a Positive Work Environment.- Adaptability: Be Open to Learning and Adjusting to New Processes and Technologies to Enhance Customer Service.- Basic Computer Skills: Familiarity with Computers and Software Used in Customer Service Will Be Beneficial.This Role is Perfect for Those Who are Enthusiastic About Helping Customers and are Looking to Start Their Careers in Customer Care.