Customer Care Job Vacancies in West Bengal

We are looking for a dedicated Customer Service Officer in Kolkata to provide excellent support to our customers. This full-time position is ideal for freshers who have completed their 12th-grade education and are eager to start a career in customer service.nnKey Responsibilities:nn- Responding to Customer Inquiries: Handle customer questions and concerns via phone, email, or in-person, ensuring that all inquiries are addressed promptly and accurately.nn- Providing Information on Products and Services: Educate customers about our various products and services, helping them make informed decisions based on their needs.nn- Troubleshooting Issues: Assist customers in resolving any issues they may face with our products or services, guiding them towards effective solutions.nn- Maintaining Customer Records: Keep detailed and accurate records of customer interactions and transactions, ensuring that all information is updated in our systems.nnRequired Skills and Expectations:nnThe ideal candidate will possess strong communication skills, enabling clear interaction with customers. Good problem-solving abilities are essential for addressing customer issues efficiently. A friendly and approachable demeanor is important to create a positive experience for customers. Attention to detail is necessary for maintaining accurate records, and a willingness to learn and adapt in a fast-paced environment is essential. Freshers who are enthusiastic about starting their careers in customer service are encouraged to apply.

As a Back Office Executive, you will support the daily operations of the company by performing various administrative tasks. This role is ideal for individuals with a passion for organization and attention to detail, suitable for both freshers and those with up to six years of experience.nnKey Responsibilities:nn1. Data Entry: Accurately inputting and managing company data in databases or spreadsheets to ensure efficient retrieval and reporting.nn2. Document Management: Organizing and maintaining electronic and physical files to ensure easy access and compliance with company policies.nn3. Communication Support: Assisting in managing internal and external communications by responding to emails and coordinating with team members.nn4. Report Generation: Preparing regular reports on the activities and performances of various departments to assist in decision-making processes.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th standard and possess strong communication skills. Attention to detail and the ability to handle data efficiently is crucial. Familiarity with basic office software and tools will be beneficial. The ideal candidate should be comfortable working in an office environment and demonstrate a willingness to learn and adapt as required by the companys needs. Teamwork and a proactive approach to problem-solving are essential for success in this role.

AXIS BANK - BANK OFFICER RECRUITMENTBuild Your Career in Banking & Finance!Company: Axis Bank Ltd.Position: Bank Officer / Business Development Associate (CASA)Department: Retail Banking & SalesEmployment Type: Full-Time Eligibility CriteriaQualification: Any Graduate / Post GraduateAge Limit: Below 28 YearsGender: Male & FemaleExperience: Freshers & Experienced CandidatesCommunication: Good communication and interpersonal skillsTwo-Wheeler: Mandatory for field-sales vacanciesDriving Licence: Mandatory for candidates using their own two-wheeler Job ResponsibilitiesAcquire new customers for Savings & Current Accounts.Promote banking products and financial services.Generate business through customer visits and references.Build and maintain customer relationships.Achieve monthly sales targets.Complete customer KYC and documentation.Provide banking-related assistance to customers. Salary & BenefitsCTC: 2.20 - 2.40 LPAAdditional Benefits: Performance-based incentives and applicable employee benefits.

Join our team as an Airport Ground Staff member in Kolkata, where you will play a vital role in ensuring a smooth and efficient travel experience for passengers. This full-time position is open to candidates with 0 to 5 years of experience who have completed their 12th grade.nnKey Responsibilities:nn- Passenger Assistance: Help passengers with check-in procedures, provide information about flights, and assist with luggage to enhance their travel experience.n- Boarding Process: Ensure that the boarding process is orderly by verifying passenger identities and assisting with the smooth boarding of aircraft.n- Coordination with Airlines: Work closely with airline personnel to communicate any changes in flight schedules and inform passengers accordingly.n- Safety Regulations: Adhere to safety protocols and regulations to maintain a secure environment for both passengers and staff.n- Problem Resolution: Address and resolve passenger queries and complaints efficiently to foster a positive atmosphere at the airport.nnRequired Skills and Expectations:nnCandidates should possess good communication skills to interact effectively with passengers and colleagues. A friendly and approachable demeanor is essential for providing excellent customer service. Attention to detail is important for tasks like boarding and safety checks. Flexibility and the ability to work in a fast-paced environment are necessary, along with a commitment to teamwork. Being punctual and dependable will contribute to the overall success of the operations.

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsKolkataGuwahatiImphalCooch BeharDurgapurSiliguriAizwalGangtokDimapurJorhatJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

We are urgently hiring for the position of Ground Staff Air-Ticketing Cabin Crew in Kolkata. This is a full-time role with opportunities for both freshers and individuals with up to 6 years of experience.In this role, you will be responsible for assisting with air ticketing processes, managing customer check-ins, providing information regarding flight schedules, and offering support to cabin crews as needed. You will also help in ensuring a smooth and pleasant experience for passengers throughout their journey.Candidates should have completed at least the 10th grade. Ideal applicants will possess good communication skills and a customer-friendly attitude to effectively assist passengers. A willingness to work in a dynamic environment and collaborate with team members is essential. The working hours are from 10 AM to 6 PM, Monday to Saturday, with Sundays as off days. This position is based in Kolkata, but it may also involve interactions with colleagues in other locations such as Delhi and Chandigarh.Successful candidates will be required to provide necessary documents for verification and must be physically fit to handle the demands of ground staff duties. Experience in customer service or travel-related fields will be considered an advantage, but is not mandatory. Join our team and help enhance the travel experience for our passengers.

AXIS BANK - BANK OFFICER RECRUITMENTBuild Your Career in Banking & Finance!Company: Axis Bank Ltd.Position: Bank Officer / Business Development Associate (CASA)Department: Retail Banking & SalesEmployment Type: Full-Time Eligibility CriteriaQualification: Any Graduate / Post GraduateAge Limit: Below 28 YearsGender: Male & FemaleExperience: Freshers & Experienced CandidatesCommunication: Good communication and interpersonal skillsTwo-Wheeler: Mandatory for field-sales vacanciesDriving Licence: Mandatory for candidates using their own two-wheeler Job ResponsibilitiesAcquire new customers for Savings & Current Accounts.Promote banking products and financial services.Generate business through customer visits and references.Build and maintain customer relationships.Achieve monthly sales targets.Complete customer KYC and documentation.Provide banking-related assistance to customers. Salary & BenefitsCTC: 2.20 - 2.40 LPAAdditional Benefits: Performance-based incentives and applicable employee benefits.

AXIS BANK - BANK OFFICER RECRUITMENTBuild Your Career in Banking & Finance!Company: Axis Bank Ltd.Position: Bank Officer / Business Development Associate (CASA)Department: Retail Banking & SalesEmployment Type: Full-Time Eligibility CriteriaQualification: Any Graduate / Post GraduateAge Limit: Below 28 YearsGender: Male & FemaleExperience: Freshers & Experienced CandidatesCommunication: Good communication and interpersonal skillsTwo-Wheeler: Mandatory for field-sales vacanciesDriving Licence: Mandatory for candidates using their own two-wheeler Job ResponsibilitiesAcquire new customers for Savings & Current Accounts.Promote banking products and financial services.Generate business through customer visits and references.Build and maintain customer relationships.Achieve monthly sales targets.Complete customer KYC and documentation.Provide banking-related assistance to customers. Salary & BenefitsCTC: 2.20 - 2.40 LPAAdditional Benefits: Performance-based incentives and applicable employee benefits.

AXIS BANK - BANK OFFICER RECRUITMENTBuild Your Career in Banking & Finance!Company: Axis Bank Ltd.Position: Bank Officer / Business Development Associate (CASA)Department: Retail Banking & SalesEmployment Type: Full-Time Eligibility CriteriaQualification: Any Graduate / Post GraduateAge Limit: Below 28 YearsGender: Male & FemaleExperience: Freshers & Experienced CandidatesCommunication: Good communication and interpersonal skillsTwo-Wheeler: Mandatory for field-sales vacanciesDriving Licence: Mandatory for candidates using their own two-wheeler Job ResponsibilitiesAcquire new customers for Savings & Current Accounts.Promote banking products and financial services.Generate business through customer visits and references.Build and maintain customer relationships.Achieve monthly sales targets.Complete customer KYC and documentation.Provide banking-related assistance to customers. Salary & BenefitsCTC: 2.20 - 2.40 LPAAdditional Benefits: Performance-based incentives and applicable employee benefits.

Join our dynamic team in Kolkata as an Airline Customer Service Executive, where you will play a vital role in ensuring a seamless travel experience for our customers.nnIn this full-time position, your key responsibilities will include:nn- Customer Assistance: Provide friendly and efficient support to passengers regarding flight inquiries, reservation changes, and other travel-related queries.n- Check-in Support: Help travelers with the check-in process and provide information about baggage policies and boarding procedures.n- Problem Resolution: Address and resolve any issues that arise during the travel experience, ensuring customer satisfaction and loyalty.n- Information Delivery: Clearly communicate flight schedules, ticket details, and provide necessary updates to passengers, maintaining professionalism at all times.nnAs a successful candidate, you should possess excellent communication skills, both verbal and written, to effectively interact with customers. You are expected to have a positive attitude and strong problem-solving abilities to handle various customer scenarios. Finally, being a team player is essential, as you will work closely with colleagues to enhance overall service quality.nnThis position is ideal for freshers who have completed their 12th grade and are looking to start their careers in the airline industry. You must be available to work from the office in Kolkata. Your enthusiasm and commitment will contribute to creating a welcoming atmosphere for all passengers.nif you have Any Queries, you can contact this number-+91 7596036956

Join our team as a Passenger Service Executive in Kolkata. This full-time role is perfect for freshers looking to kick-start their careers in the travel and hospitality industry.nnAs a Passenger Service Executive, you will be responsible for assisting passengers with their travel needs, ensuring a smooth and pleasant experience. Key responsibilities include greeting and checking in passengers at the terminal, providing information about flight schedules and services, and addressing any queries or concerns to enhance customer satisfaction. You will also assist with baggage handling and ensure compliance with safety regulations to maintain a secure environment for all travelers.nnTo succeed in this role, you need strong communication skills and a friendly demeanor to interact positively with passengers. Being attentive and detail-oriented will help you manage passenger needs effectively. A good understanding of customer service practices is essential to ensure that all passengers feel valued and cared for. You should be adaptable and able to work in a fast-paced environment. nnCandidates must have completed their 12th grade and be willing to work from the office full-time. A commitment to delivering excellent service and a passion for the travel industry will give you an advantage as you embark on this exciting career path.

We are seeking enthusiastic and motivated individuals to join our team as Flight Attendants in Kolkata, India. This role is ideal for fresh graduates looking to embark on a rewarding career in the aviation industry.nnAs a Flight Attendant, you will be responsible for ensuring the safety and comfort of passengers during their flights. Your key responsibilities will include:nn- Assisting Passengers: You will greet passengers, help with seating, and provide information about the flight, ensuring all their needs are met.nn- Ensuring Safety: You will conduct safety checks and demonstrate emergency procedures to ensure passenger safety at all times.nn- Serving Meals and Beverages: You will serve food and drinks, catering to different dietary needs while ensuring a pleasant in-flight experience.nn- Handling Emergencies: In case of any emergencies, you will remain calm and guide passengers, following established procedures to ensure everyones safety.nnTo excel in this role, candidates must possess strong communication and interpersonal skills to interact effectively with diverse passengers. A friendly demeanor and a strong sense of responsibility are crucial. Additionally, candidates should be able to work in a fast-paced environment, remain calm under pressure, and be willing to work various shifts.nnIf you are a graduate with a passion for travel and excellent customer service, we invite you to apply for this exciting opportunity to be a part of our team as a Flight Attendant.