Customer Care Fresher Jobs in West Bengal

As an Airport Customer Service Associate in Kolkata, you will play a vital role in ensuring a positive experience for passengers traveling through the airport. Your main responsibilities include:- Greeting Passengers: Welcome travelers warmly and assist them with their inquiries, helping them feel comfortable and informed as they navigate the airport.- Check-in Assistance: Assist passengers with the check-in process, ensuring they have the necessary documentation and guiding them through the requirements for a smooth boarding experience.- Handling Customer Queries: Address questions and concerns from passengers regarding flight details, baggage policies, and airport facilities, providing accurate information to enhance their journey.- Resolving Issues: Listen to customer complaints or problems and work towards effective solutions, ensuring a positive resolution that maintains passenger satisfaction.- Coordinating with Airlines: Communicate effectively with airline representatives to relay information and assist in resolving any passenger issues that may arise.- Promoting Airport Services: Inform passengers about available services, facilities, and promotions at the airport, enhancing their overall travel experience.To succeed in this role, you should have excellent communication skills and a friendly demeanor. A positive attitude toward customer service is essential, as is the ability to work well under pressure in a fast-paced environment. Being a team player and demonstrating good problem-solving skills will also help you thrive as an Airport Customer Service Associate. A basic understanding of computers and administrative tasks is beneficial.

We are looking for a reliable and energetic Delivery Boy to join our team in Baguiati, Kolkata. This entry-level position is perfect for someone who is eager to learn and starts their career in the delivery sector.Key Responsibilities:1. Deliver Packages: You will be responsible for picking up and delivering packages to customers in a timely manner. This includes ensuring that deliveries are made according to the planned schedule.2. Route Planning: You will need to plan the best routes for delivery to avoid delays and ensure quick service. Being familiar with the local area will help you navigate efficiently.3. Customer Interaction: You will engage with customers during the delivery process, ensuring they receive their packages in good condition and addressing any questions they may have.4. Maintain Delivery Records: It's important to keep accurate records of deliveries, including the time of delivery and any issues that may arise. This helps maintain high service standards.5. Report Issues: If there are any delivery challenges, such as incorrect addresses or delays, you must report these to the supervisor promptly.Required Skills and Expectations:You should have a minimum educational qualification of a 10th pass. Being punctual, responsible, and hardworking is essential. You should have good communication skills and be able to work independently. Experience is not required but a willingness to learn and adapt is crucial for success in this role.

We are looking for a dedicated Cafe Incharge to oversee daily operations at our caf in Sodepur. This role is ideal for someone who is enthusiastic and enjoys working in a vibrant environment.Key Responsibilities:- Supervise Daily Operations: Ensure that the caf runs smoothly by managing staff and coordinating daily tasks.- Customer Service: Provide excellent service to customers, addressing their needs and ensuring a welcoming atmosphere.- Inventory Management: Keep track of stock levels, order supplies, and maintain cleanliness to ensure a well-stocked caf.- Staff Training: Train new employees on caf procedures, ensuring that they understand their roles and responsibilities.- Financial Management: Handle cash registers and transactions accurately, keeping financial records up-to-date.- Promote Menu Items: Help create promotions and suggest new items to engage customers and enhance sales.Required Skills and Expectations:- Basic Proficiency: Candidates should have completed at least their 12th grade and be comfortable handling daily tasks in a caf setting. - Communication Skills: Strong verbal communication skills are essential to interact effectively with customers and staff.- Organizational Skills: The ability to prioritize tasks and manage time efficiently is important for this fast-paced environment.- Team Player: A collaborative attitude is key, as you will be working closely with your team to achieve a positive caf experience.- Adaptability: Must be willing to learn and adapt to new procedures or changes in the caf environment. This position is suitable for individuals looking to start their career in the food service industry with some experience preferred but not mandatory.

As a Branch Relationships Executive, you will play a key role in building and maintaining relationships with our clients and partners. This position requires strong communication skills and a positive attitude as you represent the branch. Key Responsibilities:- Client Interaction: Engage with clients to understand their needs and provide appropriate solutions, ensuring a high level of customer satisfaction.- Relationship Management: Build and nurture long-term relationships with clients, acting as their primary point of contact at the branch.- Problem Solving: Address and resolve any issues that clients may encounter, ensuring prompt and effective solutions to enhance their experience with our services.- Reporting: Maintain accurate records of client interactions and feedback, allowing the branch to track performance and identify areas for improvement.- Collaboration: Work closely with other team members and departments to ensure a seamless experience for clients and to achieve branch goals collectively.Required Skills and Expectations:- Excellent communication skills, both verbal and written, are essential for effectively engaging with clients and team members.- A proactive and positive attitude towards problem-solving, with a willingness to learn and adapt in a fast-paced environment.- Strong organizational skills to manage multiple client accounts and tasks efficiently.- Basic proficiency in computer applications and a willingness to learn new technologies.- A high school diploma (12th pass) is required; freshers are welcome to apply, as training will be provided.

As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries and ensuring a positive experience. This is a part-time work-from-home position based in Kolkata, ideal for individuals with 0 to 1 year of experience.Key Responsibilities:- Respond to Customer Inquiries: Handle customer questions via phone, email, or chat to provide timely and accurate information.- Resolve Issues: Identify customer issues and provide effective solutions, ensuring any problems are addressed promptly and professionally.- Maintain Records: Document customer interactions and feedback in the system to help improve future support efforts.- Product Knowledge: Stay updated on our products and services to provide customers with reliable information and support.- Follow Up: Check back with customers after resolving their issues to ensure satisfaction and gather insights on their experience.Required Skills and Expectations:- Communication Skills: Clear verbal and written communication is essential for effectively assisting customers and providing information.- Problem-Solving Ability: You should be able to think critically and creatively to resolve customer issues quickly and efficiently.- Technical Proficiency: Comfortable using computers and various software applications for customer management.- Patience and Empathy: Skills in relating to customers with understanding and patience are important for maintaining a positive interaction.- Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines while working from home.

Location: City Centre 2, New Town, KolkataWe are looking for enthusiastic and hardworking candidates to join Mr Sandwich! JOB DETAILS Working Hours: 11:00 AM to 11:00 PM

Key Responsibilities:Answer incoming calls and address customer questions or complaints.Make outbound calls to follow up on client requests or promote services.Log and update customer details and conversation notes in the database.Escalate complex technical or service issues to senior teams.Meet daily performance goals for call resolution and customer satisfaction.

We are looking for a Retail Sales Associate to join our team in Kolkata. This is a full-time position suitable for freshers who have completed at least 10th grade. You will play a vital role in creating a positive shopping experience for our customers.As a Retail Sales Associate, your key responsibilities will include:1. Customer Engagement: Assist customers by greeting them warmly and helping them find the products they need. Your friendly approach will help make customers feel valued.2. Product Knowledge: Learn about the products we sell so you can answer customer questions and provide recommendations. Being knowledgeable will help build trust and encourage sales.3. Store Presentation: Help keep the store organized, clean, and visually appealing. This includes arranging products neatly on shelves and ensuring promotional displays are well-stocked.4. Sales Transactions: Process customer purchases quickly and accurately using the cash register. You will handle cash and electronic payments confidently and follow store procedures.5. Team Collaboration: Work closely with your colleagues to reach sales targets and enhance the overall customer experience. Good communication will be key to ensuring a smooth operation.Required skills and expectations include a positive attitude, excellent communication skills, and a commitment to customer service. You should be willing to learn and adapt in a retail environment and be able to work effectively as part of a team. Reliability and a strong work ethic are essential for success in this role.

* Handle inbound and outbound customer calls professionally.* Respond to customer queries and provide accurate information.* Assist customers with their requests, complaints, and service-related issues.* Follow up with customers and maintain regular communication.* Maintain customer details, call records, and follow-up status.* Handle customer communication through phone, email, and WhatsApp.* Resolve customer issues efficiently and escalate complex queries when required.* Maintain a positive and professional relationship with customers.* Achieve assigned calling, customer service, and follow-up targets.* Work independently and manage daily tasks effectively in a Work From Home environment.

We are looking for a Retail Sales Officer in Kolkata and Nearby Jharkhand who will be responsible for driving sales and providing excellent customer service. This is a full-time position suitable for recent graduates or those with up to three years of experience.Key Responsibilities:1. Customer Engagement: Interact with customers to understand their needs and provide tailored product recommendations, ensuring a positive shopping experience.2. Sales Promotion: Actively promote products and sales campaigns, helping to achieve daily and monthly sales targets set by the management.3. Inventory Management: Assist in maintaining stock levels by monitoring inventory and reporting any shortages or overages to management.4. Visual Merchandising: Help display products attractively to encourage sales and maintain the standard presentation of the store.5. Customer Feedback: Collect and share customer feedback with management to help improve products and service offerings.Required Skills and Expectations:- Candidates must have a graduate degree and possess strong communication skills. - A friendly and approachable demeanor is essential to foster great customer relationships.- The ability to work well in a team and adapt to a fast-paced retail environment is crucial.- Basic knowledge of sales techniques and customer service principles is preferred but not mandatory.- A proactive attitude with a willingness to learn and grow in a retail setting will greatly benefit applicants. This role is ideal for a motivated individual eager to begin their career in retail sales.

Company Name : Drishna InfotechJob Title: Telemarketing Executive Job Location - Kolkata Should have good communication skills.

We are looking for a dedicated Customer Service Officer to join our team in Kolkata. This full-time position is perfect for freshers who have completed their 12th grade and are eager to start their career in customer service.Key Responsibilities:- Answer Customer Inquiries: Handle phone calls and responses to emails from customers, providing accurate information and support.- Resolve Complaints: Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.- Maintain Customer Records: Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.- Provide Product Information: Offer detailed information about products and services to help customers make informed purchasing decisions.- Collaborate with Teams: Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.Required Skills and Expectations:- Strong communication skills are essential to clearly convey information to customers and understand their needs.- A positive attitude is important; being friendly and approachable helps create a welcoming environment for customers.- Basic computer skills are necessary to manage customer data and perform other administrative tasks.- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.

We are hiring HR Executives for our Customer Support Center. Freshers and experienced candidates are welcome. Candidates should have basic computer knowledge, good communication skills, and be able to speak Bengali, Hindi, and English. The main responsibility is to assist customers, solve their issues, and provide support related to Demat account services. Monthly salary:

We are looking for a Receptionist Cum Executive Assistant who will play a vital role in our team in Kolkata. This position is ideal for individuals with 0 to 1 year of experience and requires at least a 10th-grade education. Your primary responsibilities will include:- Greeting Visitors: Welcome guests and clients warmly, ensuring a positive first impression of the organization.- Managing Phone Calls: Answer and direct phone calls, providing information to clients and colleagues in a clear and friendly manner.- Scheduling Appointments: Maintain the calendar for the executives, scheduling meetings and ensuring all parties are informed.- Administrative Support: Assist with various administrative tasks, such as filing documents and preparing reports, to keep operations running smoothly.- Office Supplies Management: Monitor the inventory of office supplies and order new items as needed to ensure the office remains well-stocked.The ideal candidate should possess excellent communication and interpersonal skills, with a friendly and approachable demeanor. Strong organizational skills are required to manage multiple tasks efficiently. Proficient computer skills, including familiarity with basic software programs, are essential. You should be detail-oriented, ensuring accuracy in all tasks, and demonstrate a willingness to learn and adapt in a fast-paced environment. A professional attitude, punctuality, and a strong sense of responsibility are vital for success in this role.

As a Customer Support Specialist, you will play a crucial role in assisting our customers and ensuring their satisfaction with our services. Your main tasks will include:- Responding to Customer Inquiries: You will handle questions and requests from customers via phone, email, or chat, aiming to provide timely and accurate answers.- Resolving Issues: When customers face problems, you will troubleshoot and help them find solutions, working diligently to restore their satisfaction.- Documenting Customer Interactions: You will be responsible for recording all customer communications accurately in our systems to keep track of issues and resolutions.- Providing Product Information: You will inform customers about our products or services, helping them understand their features and benefits.- Managing Customer Feedback: Gathering and reporting customer feedback is essential for improving our services. You will ensure that this feedback is communicated to the relevant teams.To be successful in this role, you should possess strong communication skills, both written and spoken, to interact effectively with customers. Having a problem-solving mindset will be beneficial in addressing various customer concerns. Basic computer skills are needed for using customer support software and documenting interactions. A background in a relevant field such as B.A, B.C.A, B.B.A, B.Com, or any professional degree is preferred. You should also show a willingness to learn and adapt in a fast-paced work environment.

We are seeking a Cafeteria Manager to oversee daily operations in our cafeteria in Jadavpur, Kolkata. This role is suitable for those with 0 to 5 years of experience and requires at least a 10th-grade education. Key Responsibilities: Urgent Requirement..Cafeteria Sales/Service Person.Duty Timing 9 HoursWeekly 1 Day OffBenefits : ESI,PF,OT,BONUS1. Daily Operations Management: You will ensure the cafeteria runs smoothly, including managing food preparation, service, and cleanliness. 2. Staff Supervision: You will lead a team of cafeteria staff, assigning tasks and helping to train new employees to maintain high service standards.3. Menu Planning: You will develop a diverse and appealing menu that meets the needs of our customers and adheres to food safety regulations.4. Inventory Management: You will monitor food and supply inventories, placing orders as necessary, and managing budget constraints effectively.5. Customer Service: You will engage with customers, respond to their feedback, and strive to create a welcoming environment.Required Skills and Expectations:The ideal candidate should have strong organizational skills and the ability to manage multiple tasks efficiently. Good communication skills are essential for interacting with staff and customers. You should be comfortable working in a fast-paced environment and must be knowledgeable about food safety practices. Attention to detail and a passion for food service will help ensure that the cafeteria meets the highest standards of quality and service.

We are seeking a Front Office Executive to be the first point of contact for our organization at our Kolkata office. This role is ideal for freshers who have completed their 12th grade and are excited to start their career in a professional environment.Key Responsibilities:- Greeting Visitors: Welcome clients and visitors warmly, ensuring they feel comfortable and attended to upon arrival at the office.- Managing Phone Calls: Answer incoming calls professionally, directing them to the appropriate departments or staff members efficiently.- Handling Inquiries: Respond to general inquiries in person or over the phone, providing helpful information about the companys services and policies.- Scheduling Appointments: Assist in managing appointments and meetings, coordinating schedules between clients and staff to ensure smooth operations.- Maintaining Office Records: Keep accurate records of visitor logs and office supplies, ensuring that the front office is organized and well-maintained.- Supporting Administrative Tasks: Assist with various administrative duties as needed, contributing to the overall efficiency of the office.The ideal candidate should possess good communication skills and a friendly demeanor. A professional appearance and behavior are essential for creating a positive first impression for visitors. Basic computer skills are also necessary for managing office tasks efficiently. A proactive attitude and the ability to work well under pressure will contribute to your success in this role. This position requires a full-time commitment and is based in the office, allowing you to engage directly with clients and colleagues alike.

We are Looking for a Customer Support Officer to Join Our Team in Kolkata. this is a Full-time Position. as a Customer Care Manager, You Will Play a Vital Role in Ensuring Our Customers Receive Excellent Service. Freshers are Welcomed to Apply for this Position.key Responsibilities:- manage Customer Interactions: Handle Customer Inquiries and Complaints Through Various Communication Channels to Ensure Their Issues are Addressed Effectively.- lead the Customer Care Team: Supervise and Guide Team Members to Maintain High-quality Service Standards and Assist Them in Resolving Complex Customer Issues.- monitor Performance Metrics: Keep Track of Customer Service Metrics such as Response Times and Customer Satisfaction to Identify Areas for Improvement.- coordinate Training Sessions: Organize Training for Team Members On Customer Service Skills and Product Knowledge to Enhance Their Capabilities.- develop Customer Service Policies: Help Create and Implement Policies that Improve Customer Service Processes and Ensure Consistency Across the Team.required Skills and Expectations:- Strong Communication Skills: Ability to Communicate Clearly and Confidently, Both Verbally and in Writing.- Problem-solving Abilities: Capable of Identifying Issues and Thinking Critically to Find Effective Solutions Quickly.- Team Leadership: Possess Skills to Motivate and Manage a Team While Fostering a Positive Work Environment.- Adaptability: Be Open to Learning and Adjusting to New Processes and Technologies to Enhance Customer Service.- Basic Computer Skills: Familiarity with Computers and Software Used in Customer Service Will Be Beneficial.This Role is Perfect for Those Who are Enthusiastic About Helping Customers and are Looking to Start Their Careers in Customer Care.

We are looking for an Airport Guest Relationship Executive to provide excellent service to guests traveling through the airport. This role involves helping passengers with inquiries and ensuring they have a pleasant experience from arrival to departure.Key responsibilities include:1. Customer Assistance: Greet and assist guests with their needs, including answering questions about flights, services, and airport facilities. Your friendly approach will help make their journey smoother.2. Problem Resolution: Address and resolve any issues or complaints raised by passengers. Quick thinking and empathy will be essential in ensuring guest satisfaction.3. Information Management: Give accurate and timely information about flight statuses, security procedures, and airport services. Staying informed will help you assist guests effectively.4. Communication: Maintain clear communication with airport staff and team members. You will need to relay important information to ensure everyone is on the same page.5. Feedback Collection: Gather feedback from guests to help improve services. Understanding guests' experiences is vital for enhancing overall satisfaction.The ideal candidate should have strong communication skills, a friendly demeanor, and the ability to work well under pressure. Being a team player and having a willingness to learn are important, especially for someone at the beginning of their career. You should be proficient in basic computer skills to facilitate remote communication with guests and team members.

We are seeking a dedicated Passenger Service Agent to assist travelers and provide excellent customer service. This role is based in Howrah, India, and is open to candidates with 0 to 4 years of experience. A minimum educational requirement is a pass in the 10th grade.Key Responsibilities:- Check-in Assistance: Help passengers with the check-in process, ensuring all necessary documents are verified and processed efficiently.- Baggage Handling: Provide support in managing passenger baggage, including checking, tagging, and directing to the appropriate areas for claim.- Customer Inquiry Resolution: Address and resolve any questions or concerns from passengers regarding their travel plans, ensuring a smooth experience.- Information Provision: Share detailed information about travel schedules, flight statuses, and other travel-related inquiries to keep passengers well-informed.- Coordination with Other Staff: Collaborate with airline staff, security, and other departments to ensure all aspects of passenger travel are well managed and coordinated.Required Skills and Expectations:Candidates should possess excellent communication skills to effectively interact with passengers. Strong problem-solving abilities are crucial to assist travelers with various issues that may arise. A friendly and approachable demeanor is essential for creating a positive atmosphere for passengers. Basic computer skills are necessary to manage check-in systems and access flight information. Applicants should be punctual, reliable, and capable of working in a team-oriented environment.

Yes. I found Airport Guest Relationship Executive vacancies in Kolkata with salaries reaching your requested range.Best match: Airport Guest Relationship Executive - KolkataCompany: Flyhie AviationLocation: Kolkata / Dunlop area

We are hiring Customer Care Executives for the Australian shift for the job role of outbound telecaller. Both freshers as well as experienced can apply. The campaign is pretty simple , we just need to book appointments , generate leads and arrange for potential callbacks for the assessment and installations of the energy saving products at their residences and businesses.