Customer Care Job Vacancies in Uttar Pradesh

We are seeking a dedicated Waiter to join our team in Agra, India. This full-time position is ideal for freshers who have completed their 12th education and are eager to begin their career in the hospitality industry.Key Responsibilities include taking customer orders, serving food and beverages, providing menu recommendations, and ensuring a pleasant dining experience. You will also be responsible for setting and clearing tables, maintaining cleanliness in the dining area, and assisting with other tasks as needed.The ideal candidate should possess excellent communication skills and a friendly demeanor. Attention to detail is essential, as is the ability to work efficiently in a fast-paced environment. You should be able to follow instructions and work collaboratively with other staff members. Being located within a 10 km radius of Agra will be beneficial, as interviews are scheduled from 12 PM to 5 PM, Monday to Saturday.This position involves working from the office, with a strong emphasis on customer service. A passion for food and hospitality will serve you well in this role. Please prepare to showcase your enthusiasm and willingness to learn during the interview process.

Job Title: Customer Support Executive - Domestic Voice ProcessJob Type: Full-TimeExperience: Freshers and Experienced CandidatesProcess: Inbound and Outbound CallingLocation: Noida 63Salary: 15,000 to 25,000Job ResponsibilitiesHandle inbound and outbound customer calls professionally.Resolve customer queries and provide accurate information.Manage customer complaints and ensure customer satisfaction.Communicate clearly with customers in a polite and professional manner.Maintain customer records and update call details in the system.Follow company policies, processes, and quality standards.Eligibility CriteriaFreshers and experienced candidates can apply.Good communication skills are required.Basic computer knowledge is preferred.Customer-handling and problem-solving skills.Ability to manage customer queries patiently and professionally.Candidates should be comfortable with inbound and outbound calls.Skills RequiredGood verbal communication skills.Customer service and query-handling skills.Active listening and problem-solving abilities.Positive attitude and willingness to learn.BenefitsTraining will be provided to eligible freshers.Growth opportunities.

We are looking for an experienced Store Manager to oversee our retail operations in Kanpur. The ideal candidate should have at least 3 years of experience and a 12th-grade education. This full-time position requires strong leadership and management skills to ensure our store runs smoothly.Key Responsibilities:- Store Operations Management: You will be responsible for ensuring day-to-day operations run efficiently, including managing staff and overseeing inventory.- Team Leadership: You will lead, train, and motivate a team of employees to deliver excellent customer service and achieve store goals.- Sales and Inventory Control: You will monitor stock levels and manage inventory effectively to meet customer demand while minimizing excess stock.- Customer Service Excellence: You will ensure that all customers have a positive shopping experience by training staff to assist effectively and handle issues promptly.- Reporting and Analysis: You will track sales performance and prepare reports to understand trends and make informed business decisions.Required Skills and Expectations:Candidates must possess excellent communication and interpersonal skills to interact effectively with customers and team members. Strong organizational skills are essential for managing inventory and staff tasks. You should be detail-oriented, proactive, and able to solve problems efficiently. A good understanding of retail management practices is crucial for success in this role.

Customer Service Job focuses on interacting with customers to provide information, address inquiries, resolve issues, and ensure a positive overall experience with a company's products or services. Customer service professionals serve as the primary link between a brand and its clients.Here is a detailed breakdown of what a customer service role entails:Key ResponsibilitiesInquiry Handling: Answer questions regarding products, services, billing, policies, and order statuses via phone, email, live chat, or social media.Problem Resolution: Identify, troubleshoot, and resolve customer complaints or technical difficulties in a timely and empathetic manner.Order Processing: Assist customers with placing orders, processing returns, issuing refunds, or updating account details.Record Keeping: Maintain accurate logs of customer interactions, transactions, feedback, and escalations using CRM (Customer Relationship Management) software.Escalation Management: Recognize when an issue requires higher-level support and transfer complex cases to specialized departments or supervisors.

Job SummaryWe are looking for an experienced Customer Support Executive to handle assigned customer support activities and client processes for organizations in the banking and NBFC sector.Key ResponsibilitiesHandle assigned customer support and service-related activities.Understand customer/service requirements and provide appropriate assistance as per defined processes.Communicate professionally through assigned communication channels.Maintain accurate customer records and documentation.Follow client-specific SOPs, processes and quality standards.Coordinate with internal teams for timely resolution of issues.Escalate complex or unresolved matters to the Team Leader.Maintain confidentiality of customer and business information.Achieve assigned productivity, quality and service targets.Requirements0-2 years of experience in customer support/customer service.Experience in banking, NBFC, BPO, financial services or related industries will be preferred.Good verbal and written communication skills.Strong customer-handling and problem-solving abilities.Basic knowledge of MS Office and computer applications.Ability to work in a target-driven environment.Key Skills: Customer Support Banking/NBFC Customer Handling Communication Problem Solving MS OfficeWork Location: In person

As an Educational Counsellor in Noida, you will play a key role in guiding students in their educational journeys. Your main focus will be on understanding their needs and helping them make informed decisions regarding their academic and career paths.Key Responsibilities:- Student Assessment: Evaluate students' strengths, interests, and educational backgrounds to provide tailored guidance.- Educational Guidance: Assist students in selecting suitable courses and institutions that align with their career goals and personal preferences.- Career Counseling: Provide support for career planning by discussing various options and helping students understand job prospects in their fields of interest.- Application Assistance: Guide students in the application process, including writing personal statements and preparing for interviews.- Workshops and Seminars: Organize and conduct workshops on topics like study skills, time management, and career development to benefit students.- Follow-up Support: Maintain relationships with students post-admission to track their progress and address any concerns they may have.Required Skills and Expectations:Candidates should have at least 2 to 5 years of experience in educational counselling or a related field. A degree such as B.B.A, B.Pharma, or B.Sc is essential, as well as a professional degree or advanced diploma. Strong communication and interpersonal skills are crucial for building trust with students. Candidates should be empathetic, patient, and capable of understanding diverse perspectives. Additionally, proficient organizational and multitasking abilities are necessary to manage multiple student cases effectively.

Company: Nippon Life InsurancePosition: Life Insurance Officer (LPO)Candidate: FemaleJob Responsibilities:- Insurance Sales & Build Customer Relationship- Customer handling and insurance advisory.- Explain insurance plans and benefits.- Generate business and achieve sales targets.- Maintain customer relationships.

We are seeking a customer-oriented Customer Care Executive (CCE) to be the primary point of contact for our clients in Aliganj, Lucknow. In this role, you will handle customer inquiries, resolve complaints, and provide accurate information about our products and services to ensure high levels of customer satisfaction.Key Responsibilities include managing incoming customer inquiries through various channels, effectively resolving complaints to maintain a positive customer experience, and delivering clear and precise information about our offerings. You will also be responsible for documenting customer interactions and feedback to help improve our services.Required skills for this role include strong communication skills, both verbal and written, to interact effectively with customers, along with excellent problem-solving abilities to address customer issues efficiently. The ideal candidate should have a personable demeanor and be a team player, capable of handling customer interactions with empathy and patience. Basic computer skills are also essential for documenting customer interactions and utilizing customer relationship management systems.This is a full-time position, and the work is based in the office. Candidates must be graduates, with no prior experience required, making this an excellent opportunity for recent graduates looking to start their careers in customer service.

We are seeking a dedicated and organized female Office Receptionist in Gorakhpur. In this full-time role, you will be the first point of contact for clients and visitors, ensuring a welcoming atmosphere.Key responsibilities include managing the front desk and providing customer care, where you will greet and assist visitors professionally. You will be expected to handle phone calls efficiently, directing inquiries to the appropriate departments. Additionally, online computer work is required, which involves data entry and managing electronic documents.To excel in this role, you should have 1-4 years of experience in a receptionist or customer care position, along with a graduate degree. Strong computer operation skills are essential, and proficiency in handling calls and communication is necessary. This position requires good organizational skills and the ability to multitask effectively in a fast-paced environment.You will be working full-time from our office in Gorakhpur. Regular working hours and days will be specified during the interview process. The role does not involve fieldwork or travel. A polite demeanor and a positive attitude towards customer service are crucial for success in this position. If you are a proactive individual who enjoys helping others, we invite you to apply for this opportunity to join our team.

We are seeking a dedicated and polite Customer Relationship Executive to join our showroom team in Lucknow. The ideal candidate should possess excellent communication skills and a strong commitment to customer service.Key Responsibilities:- Maintain customer records diligently to ensure all information is accurate and up-to-date, facilitating easy access for future customer interactions.- Make follow-up calls to customers to provide updates, gather feedback, and encourage repeat business, forming lasting relationships.- Support sales and service activities by assisting customers with their inquiries, providing product information, and guiding them through the purchasing process.Required Skills and Expectations:Candidates must have completed at least 12th grade and can range from fresh graduates to those with up to six years of experience. This role is open exclusively to female applicants. The position is full-time and requires working from the office in Lucknow. Strong organizational skills and the ability to handle multiple tasks while maintaining a positive attitude are essential. Proficiency in computers to update customer databases and ensure smooth communication is also important. A willingness to learn and adapt to the dynamic retail environment is expected as you work closely with both customers and sales teams to enhance overall customer satisfaction.

As an Educational Counsellor in Noida, you will play a key role in guiding students in their educational journeys. Your main focus will be on understanding their needs and helping them make informed decisions regarding their academic and career paths.Key Responsibilities:- Student Assessment: Evaluate students' strengths, interests, and educational backgrounds to provide tailored guidance.- Educational Guidance: Assist students in selecting suitable courses and institutions that align with their career goals and personal preferences.- Career Counseling: Provide support for career planning by discussing various options and helping students understand job prospects in their fields of interest.- Application Assistance: Guide students in the application process, including writing personal statements and preparing for interviews.- Workshops and Seminars: Organize and conduct workshops on topics like study skills, time management, and career development to benefit students.- Follow-up Support: Maintain relationships with students post-admission to track their progress and address any concerns they may have.Required Skills and Expectations:Candidates should have at least 2 to 5 years of experience in educational counselling or a related field. A degree such as B.B.A, B.Pharma, or B.Sc is essential, as well as a professional degree or advanced diploma. Strong communication and interpersonal skills are crucial for building trust with students. Candidates should be empathetic, patient, and capable of understanding diverse perspectives. Additionally, proficient organizational and multitasking abilities are necessary to manage multiple student cases effectively.Team managementOperations managementTiem management

We are looking for a dedicated Cashier to join our team in Lucknow on Faizabad Road. The ideal candidate will manage customer checkout transactions, ensuring a smooth payment process through cash, credit/debit cards, and digital wallets.Key responsibilities include processing payments accurately, issuing receipts and change for transactions, and balancing cash drawers at the end of the shift. You will need to have basic math skills to handle transactions efficiently and be familiar with point-of-sale (POS) systems to perform daily operations effectively. Providing excellent customer service is essential, as you will be the first point of contact for customers during their shopping experience.Candidates must possess a graduate degree and ideally have 1 to 2 years of experience in a cashiering or retail role. A strong understanding of payment processing systems and outstanding customer service abilities are critical for success in this position. The role is full-time, where you will be required to work from the office.We expect candidates to be detail-oriented and able to handle cash responsibly. An ability to work in a fast-paced environment and manage multiple tasks will be essential. The working schedule includes regular shifts on weekdays, so flexibility is an advantage.Join our team and contribute to providing a positive experience for our customers through accurate and efficient transactions!