Customer Care Graduate Fresher Jobs in Pune

Job description:Position : Customer Service ExecutiveDepartment : SalesCompany : MTK IT ServiceLocation : HinjewadiPosition Overview:The Customer Service Executive is responsible for handling incoming inquiries, generating and managing leads, providing information about MTK IT Service, conducting follow-ups, coordinating with internal managers and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.Key Responsibilities:Lead management & Follow-Up classify leads as Hot, Warm, or Cold.Maintain regular follow-ups with potential customers.Continuously test and refine DM outreach scripts, opening hooks, and value propositions to improve response rates and conversion efficiency.Maintain strict follow-up schedules with high-intent prospectsHandle customer queries and requirements.Maintain accurate records of customer interactions, cases, & resolution in CRM and operational systems.Requirements & Qualifications:Education: Any GraduateExperience: 0-2 yr (Freshers with excellent communication skills are welcome)Good English and Hindi verbal communication and interpersonal skills.Good Listening and persuasion abilities.Positive attitude and customer-focused approach.

The Customer Coordinator is responsible for providing excellent customer service, handling enquiries, processing orders, coordinating with the operations team, and ensuring a smooth customer experience from order placement to delivery.

Hiring for International Customer Service Voice Process Requires Excellent English Communication SkillsLooking for Immediate JoinersOnly Pune LocationFresher / ExperiencedGraduate / UndergraduateUk / Us / AustralianContact Hr Riya :- 9359182017

As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.Key Responsibilities:- Technical Support: Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- Customer Interaction: Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- Documentation: Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- Feedback Collection: Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- Collaboration: Work closely with the engineering and product teams to escalate complex issues and support product improvements.Required Skills and Expectations:A successful candidate will have a Bachelors degree in Engineering (B.E). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.

We are looking for a Customer Service Executive to join our team in Dapodi. The ideal candidate will play a crucial role in ensuring customer satisfaction and providing support for various customer inquiries.Key Responsibilities:- Assist Customers: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to help resolve their issues.- Product Knowledge: Stay updated on the company's products and services to offer knowledgeable advice and solutions to customers.- Handle Complaints: Address customer complaints professionally and work towards a resolution that satisfies both the customer and the company.- Document Interactions: Maintain clear records of customer interactions and transactions to track issues and ensure follow-up where necessary.- Collaborate with Teams: Work with other departments to improve customer service processes and enhance overall customer experience.Required Skills and Expectations:- Candidates should hold a B.Com degree and have 0 to 5 years of experience in customer service or related roles.- Strong communication skills in English and local languages are essential for effective customer interaction.- The ideal candidate must be friendly, patient, and able to handle difficult situations with professionalism.- Proficiency in using computer systems and customer service software is expected.- A good understanding of customer service principles and practices will be an advantage.- Candidates must be willing to work full-time from our office in Dapodi and possess a positive attitude towards teamwork and problem-solving.

We are seeking a Technical Support Executive to join our team in Kharadi. This is a full-time role suitable for candidates with 0 to 1 year of experience. As a Technical Support Executive, you will play a crucial role in assisting customers with their technical queries and issues.Key Responsibilities:- Customer Support: Assist customers in troubleshooting and resolving technical issues related to our products or services. This involves communicating effectively to understand their concerns.- Problem Diagnosis: Identify and diagnose technical problems by analyzing customer complaints and using problem-solving techniques, ensuring that customers receive timely solutions.- Technical Documentation: Document all customer interactions and technical issues in a clear and detailed manner. This will help improve processes and provide a reference for future support.- Collaboration: Work closely with other team members, including developers and engineers, to escalate complex issues and ensure a smooth resolution for customers.- Training: Participate in training sessions to develop your technical knowledge and stay updated on product features, improving your ability to assist customers effectively.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact with customers clearly and professionally. A basic understanding of technical concepts and products is essential, along with a willingness to learn and improve your skills. Attention to detail and problem-solving abilities are crucial for diagnosing issues effectively. A positive attitude and the ability to work collaboratively in a team environment are also important.

Key ResponsibilitiesPortfolio Management: Manage a dedicated portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Strategic Advisory: Act as a consultant to the client, recommending products or services (financial, real estate, or corporate) that align with their specific objectives.Revenue Generation: Meet monthly or quarterly targets through upselling, cross-selling, and client retention.Conflict Resolution: Serve as the primary point of contact for any issues, ensuring swift and professional resolution to maintain client trust.Networking: Actively seek new high-net-worth (HNW) or corporate leads through referrals and professional networking.Market Intelligence: Stay updated on market trends and competitor offerings to provide proactive advice to clients.Required Skills & QualificationsInterpersonal Skills: Exceptional ability to build rapport and communicate with high-level executives or HNW individuals.Financial Literacy: Strong understanding of market dynamics, investment products, or industry-specific commercial terms.Negotiation & Persuasion: Ability to handle complex negotiations and close deals while maintaining a client-first approach.Organization: Highly organized with the ability to manage multiple client accounts simultaneously without compromising quality.Experience: Typically requires 3-5 years of experience in sales, banking, real estate, or client servicing.

MansiHomes Real Estate Consultancy is looking for a dynamic and motivated Real Estate Sales Executive to join our growing team. The ideal candidate should have strong communication skills, a passion for sales, and the ability to build relationships with clients while helping them find the right property.

We Are Hiring Customer Support (International Voice Process)We are looking for enthusiastic and customer-focused professionals to join our team. If you have strong communication skills and a passion for helping customers, we would love to connect with you.Position: Customer Support International Voice ProcessExperience: 04 YearsQualification: Any Full-Time GraduateWork Mode: Work from Office (Mandatory)Shifts: 247 Rotational Shifts with Weekly OffPrimary Location: BengaluruWalk-in Interviews Available At: Bengaluru, Pune, Hyderabad, and KolkataFreshers are most welcomeKey Responsibilities: Handle customer queries and resolve client issues via calls, chat, and email. Analyze customer concerns and provide effective resolutions. Demonstrate strong problem-solving skills and ownership of customer issues. Ensure a positive customer experience and respect customers time. Manage time effectively and adhere to process guidelines.Requirements: Excellent communication skills in English. Strong analytical and problem-solving abilities. Open to working in a 247 shift environment. Candidate must be fully vaccinated (as per company policy). Interested candidates can apply or share their resumes:Email: barkha.kwalityjobs@gmail.comWhatsApp: +91 9512846484

As an Office Assistant, you will play a crucial role in supporting daily office operations and ensuring a smooth workflow in the workplace. Your responsibilities will include:- Managing correspondence: You will handle incoming and outgoing communications, including emails and phone calls, ensuring timely responses and proper documentation.- Maintaining office supplies: You will keep track of inventory and order supplies as needed to ensure the office is well-stocked and operating efficiently.- Organizing files and records: You will be responsible for filing documents and maintaining a clear and organized filing system for easy access by staff when needed.- Assisting in scheduling: You will help coordinate meetings and appointments, managing calendars, and ensuring that everyone is informed of their schedule.- Supporting other staff members: You will provide administrative support to various departments, helping with tasks like data entry, document preparation, and general office duties.To succeed in this role, you should have the following skills and expectations:- Excellent communication skills: You should be able to communicate clearly and effectively in both written and verbal forms.- Strong organizational skills: Being detail-oriented and able to manage multiple tasks simultaneously is essential.- Basic computer skills: Proficiency in using office software like Microsoft Office (Word, Excel, etc.) is necessary.- Team player: You should be able to work collaboratively with colleagues and take direction from supervisors.- Eager to learn: A positive attitude and the willingness to learn new skills will help you grow in this role.

Job description:Position: Service CoordinatorCompany: Poona Air TechnologiesLocation: Bhosari, PuneDepartment: Service & OperationsCompany OverviewPoona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.Role SummaryThe Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.Key ResponsibilitiesReceive and register service complaints and breakdown calls from customersSchedule and assign service engineers for site visitsCoordinate preventive maintenance schedules with clientsFollow up with customers for service feedback and closure confirmationMaintain service records, call logs, and documentationPrepare service reports, job cards, and invoicesCoordinate with the spare parts and stores department for material availabilityMonitor service engineer attendance and field movementEnsure timely billing and collection follow-ups (if required)Maintain proper communication between customers, engineers, and managementEligibility CriteriaAny Graduate (Commerce / Management preferred)13 years of experience in service coordination / back office / operationsExperience in industrial equipment, pneumatic, compressor, or engineering companies preferredGood communication and customer handling skillsBasic knowledge of MS Excel and documentationKey SkillsService CoordinationCustomer HandlingScheduling & PlanningDocumentation & ReportingTeam CoordinationProblem SolvingJob Types: Full-time, PermanentBenefits:Paid sick timeProvident Fund

We firmly believe that a strong backbone is the true foundation of success. A back office executive is undoubtedly the backbone of the entire office. Being the go-to person for all administrative support within an organisation, a back office executive carries the company forward toward long-term success, by making day-to-day operations seamless. Were seeking a people person, who is a natural at problem-solving across different levels and verticals. The ideal back office executive must be a team player, who is quick on their feet to act, react and readapt to a constantly evolving office ecosystem. By bridging the gap between management and the front office team, the back office executive candidate must bring their A-game when it comes to verbal, written and interpersonal communication skills.errtments in everyday chores.Objectives of this roleProvide constant administrative and managerial support to the employees within the scope of the back office executive roleProcess customer orders through backend executive work in a time-efficient and accurate mannerBridge the gap between the management and the front-office executivesAssist in day-to-day operations to make the workflow smooth and seamlessSupport and assist the sales teamsResponsibilitiesCoordinate and monitor all day-to-day activities in the office Record all the office data and maintain the databases and documentation of the sameDeal with customer complaints and bring them to the attention of the stakeholders if requiredManage office equipment and supplies Work on activities such as performing market research and processing this research data as a backend executive Schedule appointments, organise staff meetings and update calendars based on the sameAssist with inventory control and keep track of the stockpile and suppliesRequired skills and qualificationsProficiency in MS Office suite, which includes Word, Excel and PowerPoint Solid organisational skills, with the ability to multi-task and work under tight deadlinesPrior experience working as a back office executive, or any backend executive jobUnderstanding of administrative processes, and customer service Preferred skills and qualificationsBachelors degree in business administration or any related field Knowledge of data entry Strong communication and interpersonal skills

Role - Customer Care Representative for TCS GEM Minimum 6 month Experience required on paper with Excellent English communication(V5)Education criteria - Graduation is mandatory..Salary - 26kDay shift, Sunday fix off

Sales CoordinatorExperience 2 Months to 1 Year ________________________________________Key Responsibilities Make outbound calls to potential customers using provided data Receive and handle inbound customer calls professionally Explain company products/services clearly and confidently Identify customer needs and generate qualified leads Follow up with interested customers regularly Maintain accurate call records and customer details in CRM/Excel Achieve daily, weekly, and monthly calling and lead targets Handle customer queries, objections, and complaints politely Coordinate with the sales team for lead closure Ensure high levels of customer satisfaction________________________________________Required Skills & Qualifications Graduate in B.Com / BBA / MBA Minimum 3-4 months in sales coordination or related role Good verbal communication skills Ability to persuade and negotiate Basic computer knowledge (MS Excel, CRM preferred) Comfortable with targets and performance metrics Positive attitude and willingness to learn.

Good Communication SkillsInsurance Knowledge should be able to grab it Freshers are welcome;

Handle incoming customer queries through calls, emails, and chat.Provide accurate information about products, services, and policies.Resolve customer complaints professionally and efficiently.Maintain records of customer interactions and follow-ups.Escalate complex issues to the senior team when necessary.Ensure customer satisfaction by giving timely solutions.Work with the team to improve customerexperience

As a Customer Service Associate, you will be responsible for providing exceptional service to customers through various communication channels. Key responsibilities include answering customer inquiries, resolving issues, and ensuring customer satisfaction with products or services. You will need to have strong communication skills in English and Hindi, as well as experience in BPO operations to excel in this role. A graduate degree and 0-2 years of relevant experience are required for this full-time position based in Pune.

As a Business Promoter, your main responsibility will be to promote our products or services to potential customers in Pune, India. This involves conducting market research, creating marketing strategies, and implementing promotional campaigns to increase sales and brand awareness. You will also be required to build relationships with clients and customers to increase customer loyalty and retention.Key responsibilities include:- Conducting market research to identify potential target customers and market trends.- Developing marketing strategies to promote products or services effectively.- Implementing promotional campaigns through various channels such as social media, email, and events.- Building relationships with clients and customers to increase customer loyalty and retention.- Monitoring and analyzing the success of promotional campaigns and making necessary adjustments.Required skills and expectations:- A graduate with 0-2 years of experience in marketing or sales.- Strong communication and interpersonal skills.- Ability to work independently as well as part of a team.- Good organizational and time management skills.- Knowledge of marketing principles and techniques.- Willingness to learn and adapt to new strategies and technologies.

Job Description: Customer Service ExecutiveExperience: 0-2 yearsLocation: PuneThe Customer Service Executive (Voice Process) is responsible for managing customer interactions over inbound or outbound calls. The role focuses on resolving queries, providing accurate information, and delivering a positive customer experience. The ideal candidate should be confident, articulate, and capable of handling high-volume calls while maintaining quality and professionalism.Key Responsibilities:Handle inbound/outbound customer calls with clarity and professionalism.Provide accurate information and resolve queries efficiently.Maintain call logs and update customer records.Meet targets for quality, CSAT, and AHT.Escalate complex issues when needed.Requirements:Good verbal communication skills.Strong listening and problem-solving abilities.Ability to work in rotational shifts.Experience in voice process is an added advantage..

Hiring for international customer service voice process Looking for immediate joinersRequires excellent english communication skills Graduate / Undergrad Fresher / ExperienceUK/ US / AUSTRALIAN Shifts Both way cab facility