Freshers & Experience || Full Time || Customer Support Engineer

As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.

**Key Responsibilities:**

- **Technical Support:** Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.

- **Customer Interaction:** Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.

- **Documentation:** Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.

- **Feedback Collection:** Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.

- **Collaboration:** Work closely with the engineering and product teams to escalate complex issues and support product improvements.

**Required Skills and Expectations:**

A successful candidate will have a Bachelor’s degree in Engineering (). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.

• Experience

  0 - 5 Years

• No. of Openings

  4

• Education

  Graduate (B.Tech/B.E : Electrical, Mechanical)

• Role

  Customer Support Engineer

• Industry Type

  Automobile / Auto Ancillaries

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  W-17, Block F-2, MIDC, Pimpri Colony, Pimpri-Chinchwad, Maharashtra 411018