Walk-in Interview For Customer Care Executive

Job Description: Customer Service Executive

Experience: 0-2 years

Location: Pune

The Customer Service Executive (Voice Process) is responsible for managing customer interactions over inbound or outbound calls. The role focuses on resolving queries, providing accurate information, and delivering a positive customer experience. The ideal candidate should be confident, articulate, and capable of handling high-volume calls while maintaining quality and professionalism.

Key Responsibilities:

Handle inbound/outbound customer calls with clarity and professionalism.

Provide accurate information and resolve queries efficiently.

Maintain call logs and update customer records.

Meet targets for quality, CSAT, and AHT.

Escalate complex issues when needed.

Requirements:

Good verbal communication skills.

Strong listening and problem-solving abilities.

Ability to work in rotational shifts.

Experience in voice process is an added advantage..

• Experience

  0 - 2 Years

• No. of Openings

  30

• Education

  Graduate

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Kharadi