Support Technician - Full Time - Freshers

Job description:

Position: Service Coordinator

Company: Poona Air Technologies

Location: Bhosari, Pune

Department: Service & Operations

Company Overview

Poona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.

Role Summary

The Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.

Key Responsibilities

Receive and register service complaints and breakdown calls from customers

Schedule and assign service engineers for site visits

Coordinate preventive maintenance schedules with clients

Follow up with customers for service feedback and closure confirmation

Maintain service records, call logs, and documentation

Prepare service reports, job cards, and invoices

Coordinate with the spare parts and stores department for material availability

Monitor service engineer attendance and field movement

Ensure timely billing and collection follow-ups (if required)

Maintain proper communication between customers, engineers, and management

Eligibility Criteria

Any Graduate (Commerce / Management preferred)

1–3 years of experience in service coordination / back office / operations

Experience in industrial equipment, pneumatic, compressor, or engineering companies preferred

Good communication and customer handling skills

Basic knowledge of MS Excel and documentation

Key Skills

Service Coordination

Customer Handling

Scheduling & Planning

Documentation & Reporting

Team Coordination

Problem Solving

Job Types: Full-time, Permanent

Benefits:

Paid sick time

Provident Fund

• Experience

  Fresher

• No. of Openings

  2

• Education

  Graduate (B.A, B.Arch, B.C.A, B.B.A)

• Role

  Service Coordinator

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Poona Pneumatic Pvt Ltd. Pesh Industrial Premises, Plot No.79/1/A, Office No.42, S-Block, MIDC, Near