Customer Care Executive Fresher

We are looking for a Customer Service Executive to join our team in Dapodi. The ideal candidate will play a crucial role in ensuring customer satisfaction and providing support for various customer inquiries.

**Key Responsibilities:**

- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to help resolve their issues.

- **Product Knowledge:** Stay updated on the company's products and services to offer knowledgeable advice and solutions to customers.

- **Handle Complaints:** Address customer complaints professionally and work towards a resolution that satisfies both the customer and the company.

- **Document Interactions:** Maintain clear records of customer interactions and transactions to track issues and ensure follow-up where necessary.

- **Collaborate with Teams:** Work with other departments to improve customer service processes and enhance overall customer experience.

**Required Skills and Expectations:**

- Candidates should hold a degree and have 0 to 5 years of experience in customer service or related roles.

- Strong communication skills in English and local languages are essential for effective customer interaction.

- The ideal candidate must be friendly, patient, and able to handle difficult situations with professionalism.

- Proficiency in using computer systems and customer service software is expected.

- A good understanding of customer service principles and practices will be an advantage.

- Candidates must be willing to work full-time from our office in Dapodi and possess a positive attitude towards teamwork and problem-solving.

• Experience

  0 - 5 Years

• No. of Openings

  2

• Education

  Graduate (B.Com)

• Role

  Customer Service Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Shop no .8, sapphire complex , opp. mega mart , Fugewadi 411012