Customer Care Graduate Jobs in Pune

EXPERIENCE IN CONSTRUCTION EQUIPMENT SERVICE MAINTENANCE KNOWLEDGE - We are seeking an experienced Service Manager to lead our service operations in Pune, India. The ideal candidate will have 10 to 15 years of experience and will excel in managing customer service teams while ensuring high-quality service delivery.Key Responsibilities:1. Team Leadership: Manage and motivate a team of service professionals, setting clear goals and performance expectations to drive team success.2. Customer Engagement: Build strong relationships with clients, understanding their needs and ensuring satisfaction through efficient service delivery.3. Service Improvement: Analyze service processes and identify opportunities for improvement to enhance customer experience and operational efficiency.4. Performance Monitoring: Track key performance indicators (KPIs) to assess the effectiveness of service operations and implement corrective actions as necessary.5. Training and Development: Conduct regular training sessions for team members to improve their skills and knowledge in service delivery best practices.6. Coordination with Other Departments: Work closely with other departments to ensure seamless service provision and to resolve any issues that impact customer satisfaction.Required Skills and Expectations:The ideal candidate must hold a graduate degree and possess strong leadership and communication skills. A deep understanding of service management principles and the ability to analyze and solve problems effectively are essential. The candidate should also demonstrate the ability to foster a positive team environment. A results-oriented mindset with a commitment to delivering excellent customer service is crucial for this role.

Candidate should have min one year experience in store management in a automation company, able to keep up materials in right order and manage in and outward entries properly to manage goods to deliver to clients

We are looking for a dedicated LAB Assistant to join our team in Kharadi, Pune. This role is ideal for fresh graduates who are eager to gain hands-on experience in a laboratory environment.Key Responsibilities:1. Sample Preparation: Assist in preparing samples for testing by following established protocols. This includes measuring, mixing, and labeling samples accurately.2. Equipment Maintenance: Regularly maintain and calibrate lab equipment to ensure proper functioning. This responsibility entails cleaning equipment and reporting any malfunctions to senior staff.3. Data Recording: Accurately record test results and observations in lab notebooks or electronic systems. This ensures that all data is documented correctly for analysis.4. Safety Compliance: Follow all safety protocols and regulations within the lab. It is vital to understand and implement safety measures to prevent accidents and ensure a safe working environment.5. Assisting with Experiments: Support scientists and researchers during experiments by setting up equipment and providing necessary materials. This may also involve conducting preliminary tests under supervision.Required Skills and Expectations:Candidates must possess a Bachelor

We are looking for a Back Office Executive in Wadgaon Sheri, Pune, to support our daily administrative tasks. The ideal candidate will have 2 to 5 years of experience and a graduate degree, ready to work in an office environment.Key Responsibilities:1. Data Entry: Accurately input and maintain data in a timely manner to ensure thorough records are kept and available for reporting or analysis.2. Documentation: Prepare and organize various forms of documentation, ensuring all files are complete and compliant with company policies and standards.3. Communication: Act as a liaison between different departments, facilitating effective communication and addressing any operational inquiries or concerns.4. Customer Support: Assist in handling customer queries and requests, ensuring high levels of satisfaction through prompt and effective response.5. Reporting: Generate routine reports on various metrics, providing insights to management for informed decision-making.Required Skills and Expectations:Candidates should possess strong organizational skills and a keen eye for detail to minimize errors. Proficient computer skills, particularly in Microsoft Office Suite, are essential. Good communication skills, both written and verbal, are necessary to interact with team members and customers effectively. A proactive attitude is expected, along with the ability to work independently and in a team. Reliability and time management skills are crucial to handle multiple tasks efficiently.

We are looking for a dedicated Lab Assistant to support our laboratory team in Kharadi, Pune. This is a full-time position suitable for male candidates who have recently graduated.Key Responsibilities:- Sample Preparation: Assist in preparing samples for testing and experiments, ensuring they are handled safely and accurately.- Equipment Maintenance: Help maintain laboratory equipment by cleaning, calibrating, and performing basic troubleshooting to keep everything in good working condition.- Data Recording: Accurately record and organize data from experiments and tests, ensuring that all information is documented clearly and is easily accessible for analysis.- Lab Organization: Keep the laboratory clean and organized by following established safety protocols and ensuring workspaces are tidy after each use.Required Skills and Expectations:Candidates should have a strong attention to detail, as this is crucial for conducting accurate tests and experiments. Good organizational skills are important for managing samples and data effectively. Basic understanding of laboratory procedures and safety protocols is expected, as well as the ability to follow instructions carefully. Effective communication skills are necessary for collaborating with team members and reporting any issues or results. This position is ideal for fresh graduates eager to start their careers in a laboratory environment and gain valuable hands-on experience.

We are looking for a motivated and experienced Service Advisor to join our team in Mundhwa, Pune. This role is essential in providing exceptional customer service and ensuring smooth operations in our service department.Key Responsibilities:- Customer Interaction: Greet and assist customers as they arrive, understanding their needs, and providing clear information about services available.- Service Coordination: Schedule appointments and manage customer flow efficiently, ensuring timely service delivery for all clients.- Communication: Relay important updates and recommendations regarding vehicle maintenance and repair options to customers, ensuring transparency and trust.- Documentation: Prepare service orders and maintain accurate records of customer interactions, service history, and payments to ensure a streamlined process.- Problem Resolution: Address customer inquiries or concerns with professionalism, striving for quick and effective solutions to enhance customer satisfaction.Required Skills and Expectations:The ideal candidate will have a background in customer service, with 1 to 7 years of experience in a similar role. Strong communication skills are essential for interacting with customers and ensuring their needs are met. A graduate degree is preferred, and familiarity with automotive services is a plus. Attention to detail, organizational skills, and the ability to work in a fast-paced environment are crucial for success in this position. A commitment to providing outstanding service and maintaining a professional demeanor at all times is expected.

As a BPO Telecaller in Swargate, Pune, you will be responsible for making outbound calls to potential customers to promote products or services. You will be required to handle customer inquiries, make sales pitches, and provide information about products or services.Key responsibilities include making outbound calls to potential customers, answering incoming calls from customers, maintaining a high level of customer satisfaction, accurately recording all information and feedback from customers, and meeting sales targets set by the company.The ideal candidate should have excellent communication skills, both verbal and written, be proficient in using computers and CRM software, have a positive attitude and a strong work ethic, be able to work in a fast-paced environment, have a polite and professional phone etiquette, and have the ability to handle rejection and assist angry customers calmly and professionally. A minimum of a graduate degree and 0-2 years of experience in a similar role is required for this position.