Customer Care Graduate Jobs in Pune

As a BPO Telecaller in Swargate, Pune, you will be responsible for making outbound calls to potential customers to promote products or services. You will be required to handle customer inquiries, make sales pitches, and provide information about products or services.Key responsibilities include making outbound calls to potential customers, answering incoming calls from customers, maintaining a high level of customer satisfaction, accurately recording all information and feedback from customers, and meeting sales targets set by the company.The ideal candidate should have excellent communication skills, both verbal and written, be proficient in using computers and CRM software, have a positive attitude and a strong work ethic, be able to work in a fast-paced environment, have a polite and professional phone etiquette, and have the ability to handle rejection and assist angry customers calmly and professionally. A minimum of a graduate degree and 0-2 years of experience in a similar role is required for this position.

Job DescriptionCustomer Care Executive (Hindi / English / Marathi Process)Company: Taurus BPO Services India LLPLocation: Delta 1, 5th Floor, Giga Space, Viman Nagar, Pune, Maharashtra 411014Department: Insurance Process Voice SupportContact Person: HR Akid (Mention as Reference during Walk-in)About Taurus BPO:Taurus BPO Services India LLP is a rapidly growing business process outsourcing firm that specializes in insurance process management. We are committed to delivering exceptional customer service experiences through professional communication, empathy, and efficiency.Position Overview:We are hiring energetic and customer-focused Customer Care Executives for our Insurance Voice Process. The role involves interacting with customers via calls, resolving their queries, and ensuring a seamless service experience.Key Responsibilities:Handle inbound and outbound calls related to insurance products and services.Assist customers with policy information, renewals, payments, and claims.Update and manage customer records accurately in the internal systems.Provide professional and polite communication to ensure high customer satisfaction.Meet daily and monthly targets for quality, productivity, and call handling.Coordinate with internal departments to resolve customer issues promptly.Eligibility Criteria:Education: HSC / Undergraduate / Graduate (any stream)Experience: Fresher to 6 months (BPO or customer service preferred)Languages Required: English, Hindi, MarathiShift Timing: Day Shift (Office-based, Full-time)Skills Required:Excellent verbal communication skills in English, Hindi, and MarathiGood listening ability and patience to handle customer queriesBasic computer knowledge and typing skillsPositive attitude and willingness to learnSalary & Benefits:Salary Range: 12,000 17,000 per monthFixed Salary + Attractive Incentives (up to 45,000/month based on performance)Growth opportunities in the insurance process domainFriendly and supportive work cultureWalk-in Interview Details: Venue: Taurus BPO Services India LLP, Delta 1, 5th Floor, Giga Space, Viman Nagar, Pune, Maharashtra 411014 Contact Person: HR Akid Note: Walk-in directly and mention HR Akid as a reference during the interview.Skills & RequirementsRequired SkillsExcellent verbal communication skills in English, Hindi, and MarathiGood listening ability and patience to handle customer queriesbasic computer knowledge and typing skillsPreferred SkillsPositive attitude and willingness to learnExperience0 - 1 yearsEducationGraduation (10 + 2 + 3)Age Range18 - 34 yearsLanguages RequiredEnglish, Hindi, Marathi

This role involves providing administrative and clerical support to the back office team. Responsibilities include data entry, managing paperwork, processing invoices, assisting with daily office tasks, and coordinating with other departments.The ideal candidate should have a graduate degree with 0-2 years of experience in a similar role. They should possess excellent organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Proficiency in MS Office and strong communication skills are also required.The back office assistant will be expected to handle multiple tasks simultaneously, prioritize workload effectively, and collaborate with team members to achieve departmental goals. This position requires a proactive and self-motivated individual who can work independently and contribute to the overall success of the team.