Array ( [0] => customer-care [1] => pune ) 300+ Customer Care Graduate Jobs in Pune
300

Customer Care Graduate Jobs in Pune

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  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Pune
International BPO Proficiency in English BPO Customer Service
Hiring for International Customer Service Voice Process Requires Excellent English Communication SkillsLooking for Immediate JoinersOnly Pune LocationFresher / ExperiencedGraduate / UndergraduateUk / Us / AustralianContact Hr Riya :- 9359182017
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  • 1 - 3 yrs
  • 2.0 Lac/Yr
  • Dhayari Pune
Microsoft Office Customer Support Sales Administration Order Processing
Position - Sales CoordinatorExperience - 1 yrs to 3 yrsSalary - 13 K to 16 K Per MonthLocation - Dhayari Gaon, PuneJD -1. Calling to prospective lead2. In-house office job3. Back office work4. Follow up with clients5. Sales Coordination with clients & In-house team6. Urgent joining neededInterested candidates please apply immediately.
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Assistant Store Keeper (1-2 Years)

Edens Staffing Services

  • 1 - 2 yrs
  • 1.8 Lac/Yr
  • Talwade Pune
Forklift Operation Mathematical Skills Packing and Labeling Physical Stamina Receiving Shipments Safety Procedures Teamwork Time Management Customer Service Quality Control Problem Solving Store Merchandising Warehouse Operations Store Operations Stock Control Stores Maintenance Inventory Management Order Processing Attention to Detail Basic Computer Skills Communication Skills Organizational Skills
Candidate should have min one year experience in store management in a automation company, able to keep up materials in right order and manage in and outward entries properly to manage goods to deliver to clients
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  • 2 - 7 yrs
  • 5.0 Lac/Yr
  • Baramati Midc Pune
Data Management Microsoft Office Receptionist Activities Problem Solving Telephone Handling Customer Service Convincing Power Interpersonal Skills Written Communication Front Desk Office Work Coordination Skills Administrative Skills Basic Computer Skills Presentable
As a Front Office Executive, you will play a vital role in the daily operations of our office. Your main responsibility will be to manage the front desk and ensure a welcoming environment for visitors and staff.**Key Responsibilities:**- **Greet and Assist Visitors:** You will be the first point of contact for clients and guests, providing them with a friendly welcome and guiding them to the appropriate departments or personnel.- **Manage Incoming Calls:** You will handle phone inquiries, transferring calls to the relevant staff and taking messages when necessary to maintain smooth communication flow.- **Maintain Reception Area:** You will ensure that the front office area is clean, organized, and presentable, contributing to a professional atmosphere.- **Schedule Appointments:** You will assist in coordinating meetings and appointments for staff, ensuring that schedules are managed effectively.- **Handle Administrative Tasks:** Tasks may include managing correspondence, maintaining office supplies, and performing basic clerical duties to support the team.**Required Skills and Expectations:**The ideal candidate should have a bachelor's degree (B.A, B.B.A, B.Sc, or a relevant professional degree) and 2 to 7 years of experience in a similar role. Strong communication skills are essential, as you will need to interact with various stakeholders. You should be proficient in office software and have good organizational abilities to manage multiple tasks efficiently. A friendly demeanor and a professional attitude are necessary to create a positive first impression.
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Looking For LAB Assistant Freshers

Pacific Placements and Business Consultancy Pvt. Ltd.

  • Fresher
  • Kharadi Pune
Knowledge Management Customer Care Quality Control LAB Testing
We are looking for a dedicated LAB Assistant to join our team in Kharadi, Pune. This role is ideal for fresh graduates who are eager to gain hands-on experience in a laboratory environment.Key Responsibilities:1. **Sample Preparation**: Assist in preparing samples for testing by following established protocols. This includes measuring, mixing, and labeling samples accurately.2. **Equipment Maintenance**: Regularly maintain and calibrate lab equipment to ensure proper functioning. This responsibility entails cleaning equipment and reporting any malfunctions to senior staff.3. **Data Recording**: Accurately record test results and observations in lab notebooks or electronic systems. This ensures that all data is documented correctly for analysis.4. **Safety Compliance**: Follow all safety protocols and regulations within the lab. It is vital to understand and implement safety measures to prevent accidents and ensure a safe working environment.5. **Assisting with Experiments**: Support scientists and researchers during experiments by setting up equipment and providing necessary materials. This may also involve conducting preliminary tests under supervision.Required Skills and Expectations:Candidates must possess a Bachelor
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  • 2 - 5 yrs
  • 2.8 Lac/Yr
  • Wadgaon Sheri Pune
Customer Care Coordination Skills Computer Operations Data Entry Backend Process
We are looking for a Back Office Executive in Wadgaon Sheri, Pune, to support our daily administrative tasks. The ideal candidate will have 2 to 5 years of experience and a graduate degree, ready to work in an office environment.Key Responsibilities:1. **Data Entry**: Accurately input and maintain data in a timely manner to ensure thorough records are kept and available for reporting or analysis.2. **Documentation**: Prepare and organize various forms of documentation, ensuring all files are complete and compliant with company policies and standards.3. **Communication**: Act as a liaison between different departments, facilitating effective communication and addressing any operational inquiries or concerns.4. **Customer Support**: Assist in handling customer queries and requests, ensuring high levels of satisfaction through prompt and effective response.5. **Reporting**: Generate routine reports on various metrics, providing insights to management for informed decision-making.Required Skills and Expectations:Candidates should possess strong organizational skills and a keen eye for detail to minimize errors. Proficient computer skills, particularly in Microsoft Office Suite, are essential. Good communication skills, both written and verbal, are necessary to interact with team members and customers effectively. A proactive attitude is expected, along with the ability to work independently and in a team. Reliability and time management skills are crucial to handle multiple tasks efficiently.
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  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Pimpri Chinchwad Pune
Troubleshooting
As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.**Key Responsibilities:**- **Technical Support:** Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- **Customer Interaction:** Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- **Documentation:** Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- **Feedback Collection:** Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- **Collaboration:** Work closely with the engineering and product teams to escalate complex issues and support product improvements.**Required Skills and Expectations:**A successful candidate will have a Bachelors degree in Engineering (B.E). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.
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  • 0 - 1 yrs
  • 5.0 Lac/Yr
  • Pune
BPO Customer Support International Calling Voice Process Fluent English Call Center Customer Service
We are looking for a dedicated International Voice Process Executive to join our team in Pune. This full-time position is perfect for fresh graduates or those with up to a year of experience. You will be responsible for handling customer queries and providing exceptional service to clients from around the world.Key Responsibilities:- **Customer Interaction**: Communicate with international clients via phone, addressing their inquiries and providing accurate information. Clear communication is essential to ensure customer satisfaction.- **Problem Solving**: Identify customer issues and resolve them efficiently while maintaining a professional demeanor. A strong focus on finding solutions is crucial in this role.- **Documentation**: Maintain records of customer interactions and transactions, ensuring all details are accurately entered into our system. Good organizational skills will help keep processes smooth.- **Feedback Handling**: Listen to customers and gather feedback to improve services. Enhancing customer experience is a key aspect of this position.Required Skills and Expectations:Candidates should have excellent verbal communication skills in English, with the ability to articulate ideas clearly. A friendly and positive attitude is essential to foster good relationships with clients. Strong problem-solving abilities and a willingness to learn are important. Adaptability in a fast-paced environment and teamwork spirit are highly valued. Basic computer skills are necessary to manage customer interactions effectively.
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Customer Care Executive Fresher

Himgiri Hire Purchase Ltd.

  • 0 - 5 yrs
  • 2.5 Lac/Yr
  • Dapodi Pune
Customer Relationship Customer Service Customer Communication Customer Management
We are looking for a Customer Service Executive to join our team in Dapodi. The ideal candidate will play a crucial role in ensuring customer satisfaction and providing support for various customer inquiries.**Key Responsibilities:**- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing accurate and timely information to help resolve their issues.- **Product Knowledge:** Stay updated on the company's products and services to offer knowledgeable advice and solutions to customers.- **Handle Complaints:** Address customer complaints professionally and work towards a resolution that satisfies both the customer and the company.- **Document Interactions:** Maintain clear records of customer interactions and transactions to track issues and ensure follow-up where necessary.- **Collaborate with Teams:** Work with other departments to improve customer service processes and enhance overall customer experience.**Required Skills and Expectations:**- Candidates should hold a B.Com degree and have 0 to 5 years of experience in customer service or related roles.- Strong communication skills in English and local languages are essential for effective customer interaction.- The ideal candidate must be friendly, patient, and able to handle difficult situations with professionalism.- Proficiency in using computer systems and customer service software is expected.- A good understanding of customer service principles and practices will be an advantage.- Candidates must be willing to work full-time from our office in Dapodi and possess a positive attitude towards teamwork and problem-solving.
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  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Kharadi Pune
Information Technology Network Security Technical Customer Support
We are seeking a Technical Support Executive to join our team in Kharadi. This is a full-time role suitable for candidates with 0 to 1 year of experience. As a Technical Support Executive, you will play a crucial role in assisting customers with their technical queries and issues.**Key Responsibilities:**- **Customer Support:** Assist customers in troubleshooting and resolving technical issues related to our products or services. This involves communicating effectively to understand their concerns.- **Problem Diagnosis:** Identify and diagnose technical problems by analyzing customer complaints and using problem-solving techniques, ensuring that customers receive timely solutions.- **Technical Documentation:** Document all customer interactions and technical issues in a clear and detailed manner. This will help improve processes and provide a reference for future support.- **Collaboration:** Work closely with other team members, including developers and engineers, to escalate complex issues and ensure a smooth resolution for customers.- **Training:** Participate in training sessions to develop your technical knowledge and stay updated on product features, improving your ability to assist customers effectively.**Required Skills and Expectations:**Candidates should possess strong communication skills, both verbal and written, to interact with customers clearly and professionally. A basic understanding of technical concepts and products is essential, along with a willingness to learn and improve your skills. Attention to detail and problem-solving abilities are crucial for diagnosing issues effectively. A positive attitude and the ability to work collaboratively in a team environment are also important.
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  • 1 - 2 yrs
  • 3.0 Lac/Yr
  • Baner Pune
Customer Support Customer Relationship Telephone Handling Good Communication Skills
We are seeking a dedicated Customer Support Executive to join our team in Baner. The ideal candidate will manage customer inquiries, resolve issues, and provide exceptional service to our clients.**Key Responsibilities:**- **Respond to Customer Inquiries:** Interact with customers via phone, email, or chat to answer their questions and provide information about products or services.- **Resolve Customer Issues:** Listen actively to customer concerns and work to address and resolve any issues efficiently to enhance customer satisfaction.- **Maintain Customer Records:** Update and manage customer accounts in the database, ensuring that all interactions are recorded accurately for future reference.- **Provide Feedback to Management:** Share insights and feedback from customer interactions with the management team to help improve products and services.- **Collaborate with Team Members:** Work closely with other departments to ensure a seamless customer experience and support when needed.**Required Skills and Expectations:**- The candidate should hold a B.B.A, B.E, or a relevant professional degree and have 1-2 years of experience in customer support or a related field.- Strong communication skills are essential, as the role involves direct interaction with customers. - The ability to work under pressure and manage multiple tasks while maintaining attention to detail is crucial.- A positive attitude and a willingness to learn are vital for success in this role. Candidates should be team players and able to collaborate effectively. - Preference will be given to female candidates for this role, and it requires working from the office full-time.
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  • 1 yrs
  • 5.5 Lac/Yr
  • Pune
Customer Support International Voice
Customer Service with International Voice ExperienceVoice, Chat, Email ProcessShift Timings:1;30 till 10:30Must be a graduate for Karadi Pune locationMail your resume to mohit.kumar@firstmeridianglobal.com
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  • Fresher
  • 3.0 Lac/Yr
  • Pune
Customer Relationship Customer Service BFSI Interpersonal Skills HNI Acquisition Negotiation Skills Team Management Skills
Key ResponsibilitiesPortfolio Management: Manage a dedicated portfolio of existing clients, ensuring their needs are met and identifying opportunities for growth.Strategic Advisory: Act as a consultant to the client, recommending products or services (financial, real estate, or corporate) that align with their specific objectives.Revenue Generation: Meet monthly or quarterly targets through upselling, cross-selling, and client retention.Conflict Resolution: Serve as the primary point of contact for any issues, ensuring swift and professional resolution to maintain client trust.Networking: Actively seek new high-net-worth (HNW) or corporate leads through referrals and professional networking.Market Intelligence: Stay updated on market trends and competitor offerings to provide proactive advice to clients.Required Skills & QualificationsInterpersonal Skills: Exceptional ability to build rapport and communicate with high-level executives or HNW individuals.Financial Literacy: Strong understanding of market dynamics, investment products, or industry-specific commercial terms.Negotiation & Persuasion: Ability to handle complex negotiations and close deals while maintaining a client-first approach.Organization: Highly organized with the ability to manage multiple client accounts simultaneously without compromising quality.Experience: Typically requires 3-5 years of experience in sales, banking, real estate, or client servicing.
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  • 0 - 2 yrs
  • Pune
Sales Ability Requirement Planning Sales Lead Generation Follow-up Real Estate Marketing Close Deals Sales Target Customer Support
MansiHomes Real Estate Consultancy is looking for a dynamic and motivated Real Estate Sales Executive to join our growing team. The ideal candidate should have strong communication skills, a passion for sales, and the ability to build relationships with clients while helping them find the right property.
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  • 1 - 7 yrs
  • Bhosari Pune
Back Office Processing Back End Processing Customer Care Coordination Skills MS Office Word Basic Computers Backend Process Backend Data Entry Computer Operations Tally ERP
Position: Sr. Executive Back Office (Female, married candidates only) Location: Bhosari Working Days: Monday to Saturday Joining: Immediate joiners preferredQualification: B.Com or any graduate with relevant experienceExperience: Minimum 3 years & aboveCTC: Up to 4 LPAKey Responsibilities:Office management & administrative coordinationSales support order processing, documentation & coordinationDispatch operations & follow-upsAttendance managementData management, MIS & reportingCustomer payment follow-upsCoordination with internal teams and vendorsRequirements:Proven experience in back-office operationsStrong coordination & communication skillsProficiency in MS Office (Excel, Word, etc.)
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  • 0 - 6 yrs
  • 7.0 Lac/Yr
  • Pune
Customer Service BPO Proficiency in English
We Are Hiring Customer Support (International Voice Process)We are looking for enthusiastic and customer-focused professionals to join our team. If you have strong communication skills and a passion for helping customers, we would love to connect with you.Position: Customer Support International Voice ProcessExperience: 04 YearsQualification: Any Full-Time GraduateWork Mode: Work from Office (Mandatory)Shifts: 247 Rotational Shifts with Weekly OffPrimary Location: BengaluruWalk-in Interviews Available At: Bengaluru, Pune, Hyderabad, and KolkataFreshers are most welcomeKey Responsibilities: Handle customer queries and resolve client issues via calls, chat, and email. Analyze customer concerns and provide effective resolutions. Demonstrate strong problem-solving skills and ownership of customer issues. Ensure a positive customer experience and respect customers time. Manage time effectively and adhere to process guidelines.Requirements: Excellent communication skills in English. Strong analytical and problem-solving abilities. Open to working in a 247 shift environment. Candidate must be fully vaccinated (as per company policy). Interested candidates can apply or share their resumes:Email: barkha.kwalityjobs@gmail.comWhatsApp: +91 9512846484
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Office Assistant || Freshers & Experienced

Shree Ashtvinayak Global Fintech Pvt Ltd

  • 0 - 1 yrs
  • 1.5 Lac/Yr
  • Shaniwar Peth Pune
Clerical Work Internet Customer Service Receptionist Activities Administrative Skills Followups Basic Computers
As an Office Assistant, you will play a crucial role in supporting daily office operations and ensuring a smooth workflow in the workplace. Your responsibilities will include:- **Managing correspondence:** You will handle incoming and outgoing communications, including emails and phone calls, ensuring timely responses and proper documentation.- **Maintaining office supplies:** You will keep track of inventory and order supplies as needed to ensure the office is well-stocked and operating efficiently.- **Organizing files and records:** You will be responsible for filing documents and maintaining a clear and organized filing system for easy access by staff when needed.- **Assisting in scheduling:** You will help coordinate meetings and appointments, managing calendars, and ensuring that everyone is informed of their schedule.- **Supporting other staff members:** You will provide administrative support to various departments, helping with tasks like data entry, document preparation, and general office duties.To succeed in this role, you should have the following skills and expectations:- **Excellent communication skills:** You should be able to communicate clearly and effectively in both written and verbal forms.- **Strong organizational skills:** Being detail-oriented and able to manage multiple tasks simultaneously is essential.- **Basic computer skills:** Proficiency in using office software like Microsoft Office (Word, Excel, etc.) is necessary.- **Team player:** You should be able to work collaboratively with colleagues and take direction from supervisors.- **Eager to learn:** A positive attitude and the willingness to learn new skills will help you grow in this role.
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  • Fresher
  • Female
  • Bhosari MIDC Pune
Microsoft Office Retail Sales Service Desk Customer Support Payment Followup
Job description:Position: Service CoordinatorCompany: Poona Air TechnologiesLocation: Bhosari, PuneDepartment: Service & OperationsCompany OverviewPoona Air Technologies is engaged in providing industrial compressed air solutions, pneumatic systems, and related service support to manufacturing and engineering industries. The company is committed to delivering reliable equipment performance and prompt after-sales service to its clients.Role SummaryThe Service Coordinator will be responsible for managing service operations, coordinating with service engineers, handling customer service requests, and ensuring timely execution of service activities. The role requires strong coordination, communication, and organizational skills.Key ResponsibilitiesReceive and register service complaints and breakdown calls from customersSchedule and assign service engineers for site visitsCoordinate preventive maintenance schedules with clientsFollow up with customers for service feedback and closure confirmationMaintain service records, call logs, and documentationPrepare service reports, job cards, and invoicesCoordinate with the spare parts and stores department for material availabilityMonitor service engineer attendance and field movementEnsure timely billing and collection follow-ups (if required)Maintain proper communication between customers, engineers, and managementEligibility CriteriaAny Graduate (Commerce / Management preferred)13 years of experience in service coordination / back office / operationsExperience in industrial equipment, pneumatic, compressor, or engineering companies preferredGood communication and customer handling skillsBasic knowledge of MS Excel and documentationKey SkillsService CoordinationCustomer HandlingScheduling & PlanningDocumentation & ReportingTeam CoordinationProblem SolvingJob Types: Full-time, PermanentBenefits:Paid sick timeProvident Fund
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  • 0 - 2 yrs
  • Pune
Customer Care Coordination Skills Back End Processing Typing Skills Back Office Processing Data Entry Computer Operations Basic Computer Skills
We firmly believe that a strong backbone is the true foundation of success. A back office executive is undoubtedly the backbone of the entire office. Being the go-to person for all administrative support within an organisation, a back office executive carries the company forward toward long-term success, by making day-to-day operations seamless. Were seeking a people person, who is a natural at problem-solving across different levels and verticals. The ideal back office executive must be a team player, who is quick on their feet to act, react and readapt to a constantly evolving office ecosystem. By bridging the gap between management and the front office team, the back office executive candidate must bring their A-game when it comes to verbal, written and interpersonal communication skills.errtments in everyday chores.Objectives of this roleProvide constant administrative and managerial support to the employees within the scope of the back office executive roleProcess customer orders through backend executive work in a time-efficient and accurate mannerBridge the gap between the management and the front-office executivesAssist in day-to-day operations to make the workflow smooth and seamlessSupport and assist the sales teamsResponsibilitiesCoordinate and monitor all day-to-day activities in the office Record all the office data and maintain the databases and documentation of the sameDeal with customer complaints and bring them to the attention of the stakeholders if requiredManage office equipment and supplies Work on activities such as performing market research and processing this research data as a backend executive Schedule appointments, organise staff meetings and update calendars based on the sameAssist with inventory control and keep track of the stockpile and suppliesRequired skills and qualificationsProficiency in MS Office suite, which includes Word, Excel and PowerPoint Solid organisational skills, with the ability to multi-task and work under tight deadlinesPrior experience working as a back office executive, or any backend executive jobUnderstanding of administrative processes, and customer service Preferred skills and qualificationsBachelors degree in business administration or any related field Knowledge of data entry Strong communication and interpersonal skills
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Hiring Freshers || Sales Coordinator

Convertex India Pvt. Ltd.

  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Viman Nagar Pune
Microsoft Office Sales Administration Coordination Skills Customer Care Payment Followup Order Processing Sales Fmcg Sales Communication Convincing Power
Sales CoordinatorExperience 2 Months to 1 Year ________________________________________Key Responsibilities Make outbound calls to potential customers using provided data Receive and handle inbound customer calls professionally Explain company products/services clearly and confidently Identify customer needs and generate qualified leads Follow up with interested customers regularly Maintain accurate call records and customer details in CRM/Excel Achieve daily, weekly, and monthly calling and lead targets Handle customer queries, objections, and complaints politely Coordinate with the sales team for lead closure Ensure high levels of customer satisfaction________________________________________Required Skills & Qualifications Graduate in B.Com / BBA / MBA Minimum 3-4 months in sales coordination or related role Good verbal communication skills Ability to persuade and negotiate Basic computer knowledge (MS Excel, CRM preferred) Comfortable with targets and performance metrics Positive attitude and willingness to learn.
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Business Relationship Officer Sales Officer Banking Sales Customer Relationship Client Relationship Customer Service Walk in
Job Responsibilities: A Business Relationship Officer (BRO) working on behalf of Bank. They are recruiting CSP (customer service point) and providing service about bank.Expected Start Date: 10/10/2021Job Types: Full-time, ContractQualification: HSC/GraduationSalary: Rs.10,000.00 Rs. 15,000.00 per monthBenefits:Cell phone reimbursementInternet reimbursementSchedule:Day shiftFixed shiftExperience:total work: 1 year (Preferred)/FresherCustomer service: 1 year (Preferred) /Fresher
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LAB Assistant - Kharadi Pune

Pacific Placements and Business Consultancy Pvt. Ltd.

  • Fresher
  • Kharadi Pune
Knowledge Management Customer Care Quality Control LAB Testing Chemical Testing LAB Bsc
We are looking for a dedicated Lab Assistant to support our laboratory team in Kharadi, Pune. This is a full-time position suitable for male candidates who have recently graduated.Key Responsibilities:- **Sample Preparation**: Assist in preparing samples for testing and experiments, ensuring they are handled safely and accurately.- **Equipment Maintenance**: Help maintain laboratory equipment by cleaning, calibrating, and performing basic troubleshooting to keep everything in good working condition.- **Data Recording**: Accurately record and organize data from experiments and tests, ensuring that all information is documented clearly and is easily accessible for analysis.- **Lab Organization**: Keep the laboratory clean and organized by following established safety protocols and ensuring workspaces are tidy after each use.Required Skills and Expectations:Candidates should have a strong attention to detail, as this is crucial for conducting accurate tests and experiments. Good organizational skills are important for managing samples and data effectively. Basic understanding of laboratory procedures and safety protocols is expected, as well as the ability to follow instructions carefully. Effective communication skills are necessary for collaborating with team members and reporting any issues or results. This position is ideal for fresh graduates eager to start their careers in a laboratory environment and gain valuable hands-on experience.
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Urgent Requirement For Service Advisor

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 1 - 7 yrs
  • Mundhwa Pune
Commanding Attitude Customer Relationship Skill Development Legal Operations Co-ordinator
We are looking for a motivated and experienced Service Advisor to join our team in Mundhwa, Pune. This role is essential in providing exceptional customer service and ensuring smooth operations in our service department.Key Responsibilities:- Customer Interaction: Greet and assist customers as they arrive, understanding their needs, and providing clear information about services available.- Service Coordination: Schedule appointments and manage customer flow efficiently, ensuring timely service delivery for all clients.- Communication: Relay important updates and recommendations regarding vehicle maintenance and repair options to customers, ensuring transparency and trust.- Documentation: Prepare service orders and maintain accurate records of customer interactions, service history, and payments to ensure a streamlined process.- Problem Resolution: Address customer inquiries or concerns with professionalism, striving for quick and effective solutions to enhance customer satisfaction.Required Skills and Expectations:The ideal candidate will have a background in customer service, with 1 to 7 years of experience in a similar role. Strong communication skills are essential for interacting with customers and ensuring their needs are met. A graduate degree is preferred, and familiarity with automotive services is a plus. Attention to detail, organizational skills, and the ability to work in a fast-paced environment are crucial for success in this position. A commitment to providing outstanding service and maintaining a professional demeanor at all times is expected.
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Looking For BPO Telecaller

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 2 yrs
  • Swargate Pune
Marketing Outbound Calling Corporate Marketing b2b Marketing Customer Care Customer Support Domestic BPO Voice Process
As a BPO Telecaller in Swargate, Pune, you will be responsible for making outbound calls to potential customers to promote products or services. You will be required to handle customer inquiries, make sales pitches, and provide information about products or services.Key responsibilities include making outbound calls to potential customers, answering incoming calls from customers, maintaining a high level of customer satisfaction, accurately recording all information and feedback from customers, and meeting sales targets set by the company.The ideal candidate should have excellent communication skills, both verbal and written, be proficient in using computers and CRM software, have a positive attitude and a strong work ethic, be able to work in a fast-paced environment, have a polite and professional phone etiquette, and have the ability to handle rejection and assist angry customers calmly and professionally. A minimum of a graduate degree and 0-2 years of experience in a similar role is required for this position.
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International Voice Process Executive (Fresher)

Jupitize Staffing and Recruitment

  • 0 - 2 yrs
  • 5.0 Lac/Yr
  • Pune
International Voice Process Voice Process Customer Care
Hiring for international customer service voice process Looking for immediate joinersRequires excellent english communication skills Graduate / Undergrad Fresher / ExperienceUK/ US / AUSTRALIAN Shifts Both way cab facility
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  • 1 - 3 yrs
  • 2.8 Lac/Yr
  • Baner Pune
Good Communication Skills Customer Retention Customer Relationship
We are looking for a dedicated and organized Customer Service Manager to lead our customer service team in Baner, Pune. This role is ideal for someone with 1 to 3 years of experience in customer service. The Customer Service Manager will oversee day-to-day operations, ensuring that our customers receive the best possible support and assistance. You will manage a team, set goals, and track performance to enhance customer satisfaction.Key Responsibilities:1. **Team Leadership**: Supervise and motivate the customer service team to achieve high performance. You will provide training and support to help team members develop their skills.2. **Customer Support Management**: Address customer inquiries and issues efficiently. This includes resolving complaints and ensuring that each customer has a positive experience with our services.3. **Performance Monitoring**: Analyze team performance and customer feedback to identify areas for improvement. You will use this information to implement strategies that enhance service quality.4. **Reporting**: Prepare and present reports on team performance and customer satisfaction metrics to management. This will help inform decisions about service improvements.Required Skills and Expectations:The ideal candidate has excellent communication and interpersonal skills. You should be able to work well under pressure and be solution-oriented. Strong organizational skills and the ability to manage multiple tasks are essential. A graduate degree is required, and experience in customer service management is a must. Being a female candidate is a preference for this role.
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