Desk Executive Job Vacancies in Assam

We are seeking a motivated Hotel Management Executive to join our team in Silchar. This entry-level position is ideal for recent school graduates looking to begin their careers in the hospitality industry.Key Responsibilities:1. **Guest Services**: Assist guests with check-in and check-out processes, ensuring a warm and welcoming experience. You will respond to guest inquiries and provide information about the hotels services and attractions in the area.2. **Reservation Management**: Handle guest bookings through the hotels reservation system. This includes checking availability, processing payments, and ensuring all reservation details are accurate.3. **Customer Support**: Address and resolve guest complaints or requests promptly and effectively, maintaining a high standard of service and satisfaction.4. **Sales and Marketing Support**: Help promote hotel services and special packages by engaging with guests and contributing ideas for marketing strategies.5. **Administrative Tasks**: Maintain accurate records of guest information and transactions. Support the management team with filing and daily operational tasks to ensure smooth hotel functioning.Required Skills and Expectations:The ideal candidate should possess strong communication skills and a friendly demeanor to build positive relationships with guests. You should have good organizational skills to manage multiple tasks efficiently. A basic understanding of hotel operations and a willingness to learn are essential. A team-oriented attitude and dedication to providing excellent customer service will be crucial in this role.

As a Front Desk Executive in Dibrugarh, you will be the first point of contact for visitors and clients, ensuring a warm and professional welcome. Your role is crucial in maintaining the smooth operation of the office and providing excellent customer service.**Key Responsibilities:**- **Greet Visitors:** Welcome clients and guests with a friendly demeanor, ensuring they feel valued and comfortable upon arrival.- **Manage Phone Calls:** Handle incoming calls professionally, directing them to the appropriate staff members or taking accurate messages for follow-up.- **Schedule Appointments:** Organize and manage the calendar for meetings and appointments, ensuring no scheduling conflicts arise.- **Maintain Front Desk Area:** Keep the front desk tidy and organized, creating a pleasant environment for visitors and employees alike.- **Provide Information:** Assist visitors by providing accurate information about services, directions, and other inquiries they may have.- **Handle Mail and Deliveries:** Receive and sort incoming mail and packages, ensuring timely distribution to the appropriate personnel.**Required Skills and Expectations:**Candidates should have 2 to 4 years of experience in a similar role. Strong communication and interpersonal skills are essential, as you will interact with diverse people daily. A friendly and professional attitude is expected, along with excellent organizational abilities to manage multiple tasks efficiently. Proficiency in basic computer skills, such as using office software and managing electronic calendars, is necessary. Being detail-oriented and capable of handling occasional stressful situations with grace is also important.

- Greet and welcome guests as soon as they arrive at the office: The front office executive is responsible for creating a positive first impression by warmly welcoming visitors.- Handling incoming calls and directing them to the appropriate department: It is essential to manage incoming calls efficiently to ensure smooth communication within the organization.- Managing emails and responding to inquiries promptly: The front office executive must be proficient in email writing and communication to address customer queries and concerns.- Maintain a clean and organized reception area: Keeping the front desk tidy and presentable is crucial for creating a professional and welcoming environment.- Assist in data management and documentation: The role involves organizing and maintaining records, ensuring data accuracy, and updating information as needed.Skills and Expectations:- Excellent communication skills: The candidate should be able to communicate effectively and professionally with visitors, clients, and colleagues.- Strong customer management abilities: Handling customer inquiries, complaints, and feedback efficiently is a vital aspect of the role.- Proficiency in Microsoft Office: The candidate must be adept at using Microsoft Office applications for tasks such as email management and data entry.- Problem-solving skills: The ability to think quickly and find solutions to unexpected challenges is essential for this role.- Convincing power: The front office executive should be persuasive in their interactions to handle difficult situations effectively.- Basic computer skills: Knowledge of basic computer operations is necessary for tasks such as email marketing, data entry, and document management.

Welcoming and Assisting Visitors:Greeting guests, directing them to the appropriate personnel or department, and ensuring a positive and professional first impression. Managing Incoming Communication:Answering phone calls, screening and forwarding calls, managing emails, and handling mail and package distribution. Administrative Support:Maintaining the reception area, scheduling appointments, coordinating meetings, ordering office supplies, and providing support to various departments. Maintaining Records:Keeping track of visitor logs, maintaining files, and ensuring accurate records of important documents. Ensuring Security:Maintaining the security of the office by following established procedures and controlling access to the premises. Handling Inquiries:Providing basic information about the company and its services, answering questions, and resolving basic customer issues. Other Tasks:Performing various clerical duties such as filing, photocopying, and faxing.

AGE-18 TO 28QUALIFICATION- 10TH PASS/12TH PASS/GRADUATEINTERVIEW LOCATION- GUWAHATIBENIFIT- PF,ESICBOTH MALE AND FEMALE CAN APPLYFRESHER AND EXPERIENCE CAN APPLY

The Customer Service Associate (CSA) is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follo

Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision.

Good communication skills, knowledge about computer, presentable, confident, Convincing power

-Greet all clients with warmth, courtesy, and professionalism.-Provide detailed information about spa and salon services, treatments, and products.-Address client inquiries, concerns, and requests promptly and effectively.-Manage appointment bookings through phone, walk-ins, and online systems.-Maintain an organized and updated appointment calendar.-Handle client check-ins and check-outs efficiently.-Maintain records of daily sales, client visits, and service details.-Liaise with service staff to ensure timely service delivery.-Maintain inventory of front desk supplies and assist in product stock tracking.-Handle correspondence via phone, email, or messaging platforms.

- Greet and welcome patients, visitors and accompanying guests with professional, courteous and empathetic manner as soon as they arrive at the clinic.- Manage check-in and check-out processes: register new patients, verify and update patient demographics, ensure correct documentation (ID, consent forms, health history) are collected.- Maintain a neat, clean and presentable front-desk/reception area, ensuring brochures, displays (for hair transplant, aesthetic procedures) are stocked, and waiting area is comfortable.- Handle appointment booking, rescheduling, cancellations for consultations, pre-operative assessments, surgical procedures, and follow-up visits (hair transplant, cosmetic surgery).- Communicate with clinicians, technicians, support staff (surgery coordinator, nursing, after-care) to confirm schedules, prepare rooms; ensure patient arrival times and room allocation are optimised.- Send appointment reminders (via phone, SMS, email) to minimise no-shows; document and follow-up as needed.- Answer incoming telephone calls, respond to email and online enquiries about hair-transplant and cosmetic surgery services, pricing, packages, procedure information, financing/EMIs if offered; redirect to appropriate staff as needed.- Assist patients with paperwork: consent forms, pre-surgery instructions, post-surgery care instructions, as directed by clinical coordinator.- Update and maintain electronic/digital patient records, ensure correct filing of physical and digital documents in compliance with privacy and confidentiality norms.- Collect payments/co-payments at reception (consultation fees, pre-procedure deposits), issue receipts, and coordinate with accounts/finance team for billing of surgical packages, follow-ups, and after-care services.- Maintain cash/transaction records, cash-drawer reconciliation at end of shift if applicable, and ensure all receipts are properly logged.- Manage patient flow in the clinic so that patients are seen timely, waiting times are minimised, and the reception liaises with nursing/clinical teams to alert when patients are late, preparation is needed, or rooms are ready.- Be the first face/voice of the clinic: ensure patients feel welcomed, comfortable and informed. Address queries patiently; escalate complaints or concerns appropriately.- After procedures, assist in follow-up scheduling, patient feedback calls or messages to check on patient satisfaction, essentials of after-care, and encourage retention/follow-ups.- Ensure all patient interactions, records and communications are handled with strict confidentiality and in compliance with legal/medical privacy regulations.