Helpdesk Job Vacancies in Ahmedabad

Job Title: IT Helpdesk CoordinatorDepartment: Information TechnologyReports To: IT Service Desk ManagerLocation: On-site at Navrangpura Employment Type: Full-TimeAbout UsKalp Systems has been engaged in providing cutting-edge IT solutions for the past 36 years. Our ITServices team is the heartbeat of our organization, ensuring our clients and employees have theseamless technology experience they need to succeed. We are located in Navrangpura, Gujarat.Role OverviewWe are seeking a highly organized, proactive, and customer-focused IT Helpdesk Coordinator to act asthe air traffic controller for our IT support team. In this role, you will be the first point of contact forincoming IT requests, responsible for triaging, prioritizing, and dispatching tickets to the appropriatetechnical resources. You will not necessarily be fixing the technical issues yourself unless required;rather, you will ensure that every issue is tracked, routed efficiently, and resolved within our ServiceLevel Agreements (SLAs), all while providing exceptional communication to our users.

Awareness about hardware and software backup, Knowledge of firewall and security, Basic IT knowledge, Hardware and software knowledge. implementing database and network designs, installing and upgrading software, ensuring systems security and troubleshooting computer issues throughout their organizations. Troubleshoot and resolve technical problems or issues related to computer software and systems.Train or instruct users in the proper use of hardware or software.

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals

- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals

Installing, Configuring windows operating systems.Installed and configured various applications software's Like MS Office, antivirus etc.Desktop Support up to Client Level including Hardware.Software and Networking Problems. .Installed, configured and maintained the regular updates of Antivirus.Installed, Configured and Troubleshooting of various PC Hardware Components.Installation & troubleshooting of Local and Network printer.Configuring & troubleshooting of LAN setup. .Proven experience as a help desk technician or other customer support role.Help create technical documentation and manuals.Help create technical documentation and manuals.Excellent problem-solving and multitasking skills.CCTV Camera All type of Technical Support (Added Advantage).SKILLS REQUIRED:-Experience with phone-based IT Support / IT Help Desk.Outstanding interpersonal and soft skills.Ability to deal with all situations.

KRA1. Maintain installed systems at Site including exact time, sound level2. Daily reporting to senior staff at local and HO3. Collecting document on time from client4. Maintain feedback report from client on monthly basis.Required skills - Any Graduate1. Computer hardware Installation and troubleshooting.2. OS installation, driver support, backup data, control panel etc 3. Basic Networking skills to connect internet , data/ resource sharing in local area network. 4. Candidate should be presentable & Good in English Communication, Ready to travel in nearby cities.

Server maintenance & SupportResolve system malfunctions, and provide technical informationInstallation, configurationProvide technical help

Call, Whatsapp Cv At Networking, Troubleshooting, Hardware Skills, Printer Scanner Configuration, Asset Management, Daily It Infra Check, Data Backup, Service Provider Billing

We are looking for 1 Computer Hardware Post in Ahmedabad, Gujarat, with deep knowledge in Networking,Computer Hardware,Desktop Support,Software Installation,IT Support,Helpdesk and Required Educational Qualification is : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, M.C.A

Should have hands on experience in desktop Basic knowledge in server. Excellent communication skills. Min 1 - 2 yrs experience. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Should have good working experience on DNS etc. Hands on experience working on servers will be an added advantage. Good communication skills. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Should be able to join immediately or in a weeks time.

Candidate should have good experience or knowledge in Hardware & Network in IT profile.Graduation or Diploma in relevant field completed Freshers can also apply

Essential Job Functions1.) 1+ Year of experience in field of IT hardware (Servers + Desktops + Network)2.) Must have Diploma/degree in Engg field3.) Should have worked in organization of our size/type4.) Certification in - Microsoft / hardware / OEM shall be added benefits5.) Should have knowledge on OS (Microsoft / Redhat)6.) Should know English / Hindi / Gujarati language7.) Should be able to travel by own vehicle to Rajkot / Baroda / Ahmedabad and Surat8.) Banking knowledge is essential from IT perspective