Hiring Freshers || Front Desk Executive

Lakshmi North East Solutions (LNES)

- greet and welcome patients, visitors and accompanying guests with professional, courteous and empathetic manner as soon as they arrive at the clinic.

- manage check-in and check-out processes: register new patients, verify and update patient demographics, ensure correct documentation (id, consent forms, health history) are collected.

- maintain a neat, clean and presentable front-desk/reception area, ensuring brochures, displays (for hair transplant, aesthetic procedures) are stocked, and waiting area is comfortable.

- handle appointment booking, rescheduling, cancellations for consultations, pre-operative assessments, surgical procedures, and follow-up visits (hair transplant, cosmetic surgery).

- communicate with clinicians, technicians, support staff (surgery coordinator, nursing, after-care) to confirm schedules, prepare rooms; ensure patient arrival times and room allocation are optimised.

- send appointment reminders (via phone, sms, email) to minimise no-shows; document and follow-up as needed.

- answer incoming telephone calls, respond to email and online enquiries about hair-transplant and cosmetic surgery services, pricing, packages, procedure information, financing/emis if offered; redirect to appropriate staff as needed.

- assist patients with paperwork: consent forms, pre-surgery instructions, post-surgery care instructions, as directed by clinical coordinator.

- update and maintain electronic/digital patient records, ensure correct filing of physical and digital documents in compliance with privacy and confidentiality norms.

- collect payments/co-payments at reception (consultation fees, pre-procedure deposits), issue receipts, and coordinate with accounts/finance team for billing of surgical packages, follow-ups, and after-care services.

- maintain cash/transaction records, cash-drawer reconciliation at end of shift if applicable, and ensure all receipts are properly logged.

- manage patient flow in the clinic so that patients are seen timely, waiting times are minimised, and the reception liaises with nursing/clinical teams to alert when patients are late, preparation is needed, or rooms are ready.

- be the first face/voice of the clinic: ensure patients feel welcomed, comfortable and informed. address queries patiently; escalate complaints or concerns appropriately.

- after procedures, assist in follow-up scheduling, patient feedback calls or messages to check on patient satisfaction, essentials of after-care, and encourage retention/follow-ups.

- ensure all patient interactions, records and communications are handled with strict confidentiality and in compliance with legal/medical privacy regulations.

• Experience

  0 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Front Desk Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.