Customer Relationship Executive Job Vacancies in Tilak Nagar

We are looking for 10 Customer Retention Executive Posts in Subhash Nagar Delhi,Malviya Nagar Delhi,Tilak Nagar Delhi,Jhilmil Industrial Area Delhi,Okhla Delhi with deep knowledge in calling executive,Customer Support Associate,Customer Handling executive,Customer Relationship Executive and Required Educational Qualification is : Higher Secondary

Job DescriptionSr. Customer Relationship ExecutiveIMMEDIATE JOINERS MAY APPLY ONLY.Desired Candidate Profile: Should be B.com, M.com, MBA in Finance are also preferred Customer Service experience preferred with sales. Preferred 2-5 years of experience in sales profile.Job Location: Naraina Vihar West Delhi (Nearby Naraina Vihar Metro station)The candidates are required to: Interact with clients to clearly understand their requirements through calling andmailing. Providing them relevant services accordingly to tax filing, management and auditingservices. Build positive and long-term client relationships for business growth. Analyze and resolve client concerns in timely and professional manner. Provide excellent client support and ensure client satisfaction. Follow company standards and ensure high quality and productivity. Maintain high level of professionalism and competence when dealing withClients. Should be able to convince the customers to generate business. Able to make sales calls & leads generation & coordinate with customer. Responsible for work/Task assigned to her.

We are looking for 2 Customer Relation Executive Posts in Rajouri Garden, Delhi,Business English,Ms office, with deep knowledge in Business English,Ms office and Required Educational Qualification is : Other Bachelor Degree

1. Prior 2-3years of experience as a tele-caller or similar.2. Completion of a sales-related training program is preferred.3. Superb interpersonal, research, and record-keeping skills.4. Exposure to diverse viewpoints, cultural norms, and experiences.

Role Overview:We are seeking a Relationship Executive to join our team, responsible for managing and nurturing a set of existing customers. This role focuses on generating revenue and ensuring customer satisfaction by regularly connecting with customers through telephonic calls and virtual meetings. The Relationship Executive will promote Tally accounting software products and services to our existing customers, provide value-added solutions, and ensure a high level of customer relationship management with consultative approach.Key Responsibilities:1. Customer Relationship Management:- Build and maintain strong relationships with assigned customers, acting as their primary point of contact.- Regularly engage with customers through phone calls and virtual meetings to understand their business needs and challenges.2. Revenue Generation:- Identify opportunities to upsell and cross-sell Tally products and services, including Tally Prime, Tally Multi User, Tally Server, Tally Software Services (TSS), add-ons, customizations, annual maintenance contracts (AMC), and mobile apps.- Develop and implement strategies to increase customer engagement and revenue.3. Value Creation:- Provide customers with tailored solutions and insights on how to leverage Tally products to optimize their business operations.- Offer training, updates, and best practices to help customers fully utilize the features of Tally products.4. Customer Support & Issue Resolution:- Address and resolve customer inquiries, issues, and concerns promptly and efficiently.- Coordinate with the support team to ensure that customer issues are resolved satisfactorily and in a timely manner.5. Customer Feedback & Insights:- Gather and relay customer feedback regarding product performance and future needs to the product development and marketing teams.- Stay informed about industry trends and customer requirements to provide relevant solutions and services.6. Reporting & Documentation:- Maintain accurate records of customer interactions, sales activities, and relationship management efforts in the CRE system.- Provide regular reports on customer engagement, sales progress, and customer satisfaction to the Head of Existing Customer Sales.7. Collaboration & Communication:- Work closely with the sales, product development, and support teams to ensure a cohesive approach to customer relationship management.- Communicate effectively with internal teams and management on customer needs, feedback, and potential product improvements.- Generate references from existing customer and give it to sales team.Qualifications:- Bachelor's degree in Business, Marketing, or a related field; or equivalent work experience.- Previous experience in customer relationship management, sales, or account management roles, preferably in the software or IT industry.- Familiarity with Tally accounting software or similar products is an advantage.- Strong communication, interpersonal, and problem-solving skills.- Ability to build and maintain strong relationships with customers.- Customer-centric mindset with a proactive approach to identifying and meeting customer needs.- Proficiency in using CRE software and virtual meeting tools.- Strong organizational skills and attention to detail.Why Join Us:- Opportunity to work closely with a diverse and dynamic customer base.- Competitive compensation package, including performance-based incentives.- Professional development and career advancement opportunities.- Collaborative and supportive work environment.

Job Location - Dwarka, New Delhi Job type - Full time Key Responsibilities:Data Management and Reporting:Promoting Company Products over different B2B portals and social media management.Collecting, organizing, and maintaining data from various sources. Ensuring the accuracy and integrity of data used in reports. Preparing and distributing regular MIS reports (daily, weekly, monthly) using tools like Excel. Analyzing data to identify trends and insights. Creating presentations to communicate findings to management. Telecalling:Handling inbound calls from customers, providing support and answering queries. Potentially making outbound calls for Lead generation (e.g., sales, customer surveys). Documenting call interactions i

after received order interaction customerFollow up clientDispatched details payment collection, resolve query, order tracking, coordination al department, sales, purchase, productionstransport details , payment details , feedback customer

We are looking for 35 Customer Relationship Executive Posts in Saket, Delhi, with deep knowledge in outbound calling,Strategic Communication and Required Educational Qualification is : Professional Degree

Studying the details of each offering and remaining abreast of updates to these offerings. Obtaining and updating lists of individuals' contact details. Calling active and budding clients to encourage the purchase of items. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Attending regular team meetings to clarify progress and performance-related expectations. Conducting each of your functions with the utmost respect, regardless of others' dispositions. Creating a positive onboarding experience for new clients Creating existing and potential customers to persuade them to purchase company products and services Responding to clients inquires in a timely and professional manner Exceedingly daily, weekly and monthly targets with respect to value and volume Building strong relationship with the old and existing customers Ask questions to understand customer requirements and close sales Daily calling is required for at least 100-120 calls per day with minimum talk time of 2 hours At least 60% of conversion/ ordering doctors from allocated data Increase average value of existing ordering 20% on every month

Responsibilities Promptly responding to client inquiries and concerns via phone, email, and social media. Identifying client issues and offering effective solutions or escalating to the relevant team member for resolution. Providing timely updates to clients on the progress of their queries or requests. Creating and maintaining accurate client documentation and records using our customer relationship management (CRM) software. Conducting client outreach and follow-up calls to gauge satisfaction levels and identify areas for improvement. Proactively identifying opportunities to upsell or cross-sell products and services to clients. Collaborating with team members across the organization to ensure a seamless client experience.Requirements A bachelor's degree in business administration, marketing, or a related field. At least 1-2 years of experience in a similar customer-facing role preferably in the coaching or consulting industry. Exceptional interpersonal skills and ability to build positive relationships with clients. Excellent verbal and written communication skills in English and Hindi. Sound knowledge of customer relationship management tools and techniques. Proven ability to work well under pressure and manage multiple tasks. Strong analytical and problem-solving skills with attention to detail.