Female - Customer Relationship Executive - Connaught Place Delhi

Role Overview:

We are seeking a Relationship Executive to join our team, responsible for managing and nurturing a set of existing customers. This role focuses on generating revenue and ensuring customer satisfaction by regularly connecting with customers through telephonic calls and virtual meetings. The Relationship Executive will promote Tally accounting software products and services to our existing customers, provide value-added solutions, and ensure a high level of customer relationship management with consultative approach.

Key Responsibilities:

1. Customer Relationship Management:

- Build and maintain strong relationships with assigned customers, acting as their primary point of contact.

- Regularly engage with customers through phone calls and virtual meetings to understand their business needs and challenges.

2. Revenue Generation:

- Identify opportunities to upsell and cross-sell Tally products and services, including Tally Prime, Tally Multi User, Tally Server, Tally Software Services (TSS), add-ons, customizations, annual maintenance contracts (AMC), and mobile apps.

- Develop and implement strategies to increase customer engagement and revenue.

3. Value Creation:

- Provide customers with tailored solutions and insights on how to leverage Tally products to optimize their business operations.

- Offer training, updates, and best practices to help customers fully utilize the features of Tally products.

4. Customer Support & Issue Resolution:

- Address and resolve customer inquiries, issues, and concerns promptly and efficiently.

- Coordinate with the support team to ensure that customer issues are resolved satisfactorily and in a timely manner.

5. Customer Feedback & Insights:

- Gather and relay customer feedback regarding product performance and future needs to the product development and marketing teams.

- Stay informed about industry trends and customer requirements to provide relevant solutions and services.

6. Reporting & Documentation:

- Maintain accurate records of customer interactions, sales activities, and relationship management efforts in the CRE system.

- Provide regular reports on customer engagement, sales progress, and customer satisfaction to the Head of Existing Customer Sales.

7. Collaboration & Communication:

- Work closely with the sales, product development, and support teams to ensure a cohesive approach to customer relationship management.

- Communicate effectively with internal teams and management on customer needs, feedback, and potential product improvements.

- Generate references from existing customer and give it to sales team.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field; or equivalent work experience.

- Previous experience in customer relationship management, sales, or account management roles, preferably in the software or IT industry.

- Familiarity with Tally accounting software or similar products is an advantage.

- Strong communication, interpersonal, and problem-solving skills.

- Ability to build and maintain strong relationships with customers.

- Customer-centric mindset with a proactive approach to identifying and meeting customer needs.

- Proficiency in using CRE software and virtual meeting tools.

- Strong organizational skills and attention to detail.

Why Join Us:

- Opportunity to work closely with a diverse and dynamic customer base.

- Competitive compensation package, including performance-based incentives.

- Professional development and career advancement opportunities.

- Collaborative and supportive work environment.

• Experience

  1 - 4 Years

• No. of Openings

  3

• Education

  Graduate (B.A, B.C.A, B.Com)

• Role

  Customer Relationship Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  CONNAUGHT PLACE, NEW DELHI