Customer Relationship Executive Job Vacancies in Rohtak

As an Airlines Executive, you will be responsible for delivering exceptional customer service while managing daily operations at the airlines counter or customer service desk. Your duties will include assisting passengers with booking inquiries, check-in procedures, baggage claims, and flight information. You will coordinate with ground staff and cabin crew to ensure timely departures and handle any passenger issues, including delays or cancellations. The role requires strong communication skills, attention to detail, and the ability to work under pressure in a fast-paced environment. You will also play a key role in ensuring the airline's policies are followed and that passengers have a smooth travel experience. Only candidates aged 18-27 are eligible to apply.

We are looking for an experienced CRM Executive to be responsible for engaging with key customers by building and preserving trusting relationships. The CRM Executive will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.To be successful as a CRM Executive, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.CRM Executive Responsibilities:Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.Conducting business reviews using CRM programs.Knowing your competition and strategizing accordingly.CRM Executive Requirements:Minimum of 1 years experience.Excellent interpersonal and communication skills.Proficient in all Microsoft applications.Superior product knowledge.A team player with leadership skills.Maintain a positive attitude focused on customer satisfaction.

As an Airport Ticketing Executive, your primary responsibility will be to assist customers with ticket booking, manage reservations, and handle inquiries related to air travel. You will be required to provide excellent customer service by effectively communicating flight information, assisting with rebooking and cancellations, and resolving any issues that may arise during the booking process.Key responsibilities include:- Greeting customers and providing information on available flights- Processing ticket bookings and reservations accurately in the airline system

An airport ticket executive, also known as an air ticketing and reservation executive, helps passengers with their travel plans:Reservations: Book, change, or cancel flightsInformation: Provide details on fares, flight schedules, and routesTickets: Issue tickets, boarding passes, and other travel documentsCheck-in: Check in passengersCustomer service: Answer customer queries and help with check-in proceduresRefunds: Process ticket changes and refundsTravel insurance: Provide advice on travel insuranceSpecial needs: Help with special needsTravel problems: Assist with problems that may arise during travelTicketing executives usually work at a desk, but may need to stand for long periods.