An airport ticket executive, also known as an air ticketing and reservation executive, helps passengers with their travel plans:
Reservations: Book, change, or cancel flights
Information: Provide details on fares, flight schedules, and routes
Tickets: Issue tickets, boarding passes, and other travel documents
Check-in: Check in passengers
Customer service: Answer customer queries and help with check-in procedures
Refunds: Process ticket changes and refunds
Travel insurance: Provide advice on travel insurance
Special needs: Help with special needs
Travel problems: Assist with problems that may arise during travel
Ticketing executives usually work at a desk, but may need to stand for long periods.