Customer Care Job Vacancies in Dhubri

Passenger Welcome & Guidance: Greet travelers upon arrival, answer travel inquiries, and provide directions to gates, terminals, and airport facilities Check-In & Documentation: Verify travel documents (tickets, passports, and visas), process check-ins, issue boarding passes, and attach luggage tags. Boarding & Arrival Management: Coordinate gate announcements, oversee passenger boarding and disembarkation, and reconcile passenger counts with flight manifests Special Assistance: Assist passengers with reduced mobility, elderly travelers, families with young children, and unaccompanied minors. Baggage & Inquiry Handling: Resolve luggage discrepancies, assist with lost or delayed bags, and handle customer complaints or schedule change questionsHR RINKI-9282648199

As a PSE, you will be the first point of contact for passengers, providing them with exceptional service and assistance throughout their travel experience. Your primary responsibilities will include checking in passengers, handling baggage, providing information about flight schedules, and addressing any concerns or issues that may arise. You will also be responsible for ensuring compliance with all airline and airport regulations, maintaining a safe and secure environment for passengers and staff. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be flexible with your schedule, as this role may require working evenings, weekends, and holidays. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training and opportunities for career advancement within our organization. If you are passionate about providing outstanding service and enjoy working in a dynamic and diverse environment, we encourage you to apply for this exciting opportunity.ResponsibilitiesCheck-in passengers and issue boarding passes.Assist passengers with baggage check-in and retrieval.Provide information about flight schedules, delays, and cancellations.Address passenger inquiries and resolve any issues or concerns.Ensure compliance with airline and airport regulations.Coordinate with other airport staff and airline personnel.Assist passengers with special needs, including those with disabilities.Handle ticketing and reservation changes.Monitor and manage boarding processes.Ensure a safe and secure environment for passengers and staff.Assist with lost and found items.Provide exceptional customer service at all times.Handle cash and credit card transactions.Maintain accurate records and documentation.

We are looking for a dedicated Back Office Analyst to join our team in Dhubri, Assam. The ideal candidate will have a passion for data accuracy and administrative tasks, contributing to the overall efficiency of our operations.The Back Office Analyst will be responsible for managing daily administrative tasks, ensuring that all data is accurately processed and maintained. You will assist in generating reports, handling documentation, and supporting the front office by providing necessary information.Key Responsibilities include:- Data Entry and Maintenance: Input and update data into our systems, ensuring all information is accurate and current.- Report Generation: Compile and create regular reports to help management make informed decisions.- Documentation Management: Organize and maintain files and documents in an orderly fashion, making them easy to retrieve when needed.- Communication Support: Assist the front office by providing essential information and support for customer inquiries and needs.To succeed in this role, you should possess strong attention to detail, excellent organizational skills, and the ability to work independently. Effective communication skills are essential, as you will collaborate with other team members and departments. A basic understanding of computer software and data entry systems is expected, and any previous experience in an administrative role is a plus, though not required. Your ability to manage time effectively will also be key in meeting deadlines and maintaining workflow.

Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform.

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.