Freshers & Experience || Full Time || Airline Customer Service Representative

We are looking for a dedicated Airline Customer Service Executive to join our team in Guwahati. This entry-level position is ideal for individuals passionate about the airline industry and customer satisfaction.

As an Airline Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and support throughout their travel experience.

Key Responsibilities:

- **Customer Interaction:** You will greet passengers, assist with inquiries, and provide information about flights, schedules, and services to ensure a smooth travel experience.

- **Ticketing and Reservations:** Assisting customers with ticket bookings, changes, and cancellations while ensuring all transactions are processed efficiently.

- **Problem Resolution:** Addressing customer complaints and concerns effectively, aiming for quick and satisfactory resolutions to enhance customer loyalty.

- **Documentation:** Maintaining accurate records of customer interactions and transactions to help with future communications and provide valuable feedback to the management team.

Required Skills and Expectations:

Candidates should have completed at least the 10th grade and possess strong communication skills in both English and local languages. A friendly and approachable demeanor, along with the ability to handle challenging situations, is essential. Basic computer skills and a willingness to learn are also important. You should be a team player, ready to work in a fast-paced environment, and remain flexible regarding work hours, including weekends and holidays.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata