Customer Care Job Vacancies in Sonitpur

Key responsibilities:1. Respond to customer inquiries: Respond promptly to customer inquiries via phone, email, or chat, addressing their concerns or questions.2. Provide information about products or services: Educate customers about the company's products or services, explaining features, pricing, and promotions.3. Handle complaints: Listen to customer complaints, investigate the issues, and provide appropriate solutions or alternatives.4. Maintain customer records: Keep accurate records of customer interactions, transactions, and feedback in the database.5. Upsell products or services: Identify opportunities to upsell or cross-sell products or services to customers, increasing sales revenue.Required skills and expectations:1. Excellent communication skills: Strong verbal and written communication skills to effectively interact with customers and colleagues.2. Patience and empathy: Ability to handle difficult customer situations with patience and empathy, ensuring customer satisfaction.3. Problem-solving skills: Critical thinking skills to analyze customer issues and provide appropriate solutions.4. Computer proficiency: Proficient in using computers and navigating customer relationship management (CRM) software.5. Time management skills: Ability to manage time effectively while handling multiple customer inquiries simultaneously.

Job Summary:The Housekeeping Staff is responsible for maintaining cleanliness, order, and hygiene across assigned areas such as guest rooms, hallways, restrooms, offices, and public spaces. The role ensures a safe, sanitary, and welcoming environment for guests, employees, and visitors.Key Responsibilities:Cleaning and MaintenanceSweep, mop, dust, vacuum, and polish floors and surfaces.Clean restrooms, replenish toiletries, and ensure sanitation standards are met.Change bed linens, make beds, and replace towels and amenities.Clean windows, mirrors, and glass surfaces.Dispose of trash and waste properly.Room and Area PreparationPrepare guest rooms or workspaces according to company standards.Arrange furniture, curtains, and other items neatly.Report any maintenance or repair needs to supervisors.Laundry and Linen CareCollect, wash, dry, iron, and fold linens and uniforms.Maintain proper inventory of clean and soiled linen.Inventory and SuppliesMonitor cleaning supplies and request replenishment when necessary.Store cleaning equipment safely and report damaged items.Guest InteractionRespond promptly and politely to guest or occupant requests.Maintain confidentiality and respect privacy at all times.Health and SafetyFollow safety protocols when using cleaning chemicals and equipment.Adhere to infection control and hygiene standards.Report any hazards or accidents immediately.Required Skills and Competencies:Knowledge of cleaning techniques, materials, and safety procedures.Strong attention to detail and organization.Good communication and interpersonal skills.Physical stamina and ability to perform manual tasks.Reliability, honesty, and time management skills.Ability to work independently or as part of a team.Qualifications:Minimum education: 10th pass or equivalent.Prior experience in housekeeping (hotel, hospital, or office) preferred.Basic understanding of hygiene and sanitation standards.Working Conditions:Rotational shifts, weekends, and holidays as required.Work involves standing, bending, and lifting for extended periods.Uniform and safety gear provided by the organization.

A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

A back-office executive can practically find employment in every industry. The duties of a back office executive include conducting data entry activities, offering administrative support, taking calls, and producing reports and presentations. The Back Office Manager is the boss of the Back Office Executives

This department manages the activities at the airport pertaining to passenger travel, security checks and ramp responsibilities. Ground staff at the airport, work in shifts and have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform. They are also responsible for complying with regulatory requirements and making each flight execution flawless and on-time. From boarding the flight on-time, keeping their baggage safe, cleaning the aircraft and managing on-board refreshments, they do it all wearing a smile. Sounds good? Well, we are always on a look out for warm, optimistic and ever so helpful people who want to make a difference to our customers' journeys.