Ground Staff (Freshers) Guwahati

Ground Staff are responsible for assisting passengers and ensuring smooth airport operations on the ground. They handle passenger services, baggage handling, check-in procedures, boarding, and coordination with airline and airport authorities to maintain safety and efficiency.

Key Responsibilities

Assist passengers during check-in, boarding, and arrival procedures.

Verify passenger tickets, passports, and travel documents.

Issue boarding passes and baggage tags.

Provide information about flight schedules, delays, and gate changes.

Handle passenger queries, complaints, and special assistance requests.

Coordinate with airline crew, security, and airport authorities.

Ensure proper loading and unloading of passenger baggage.

Assist passengers with wheelchairs, elderly passengers, and unaccompanied minors.

Maintain safety and security regulations at the airport.

Ensure smooth boarding and deboarding of passengers.

Skills Required

Excellent communication and customer service skills

Ability to work in team environments

Problem-solving and quick decision-making ability

Professional appearance and attitude

Basic computer knowledge

Ability to work in rotational shifts including nights and weekends

Qualification

Minimum 10+2 (Higher Secondary) or Graduate in any discipline

Diploma or certification in Aviation, Hospitality, or Travel Management (preferred)

Experience

Freshers can apply

Prior experience in customer service, hospitality, or aviation is an advantage

Salary (India Approx.)

18,000 35,000 per month for freshers

Higher with experience and airline company

• Experience

  0 - 6 Years

• No. of Openings

  13

• Education

  12th Pass

• Role

  Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Guwahati