Customer Care Graduate Jobs in Mumbai

We are seeking a dedicated Customer Service Executive to join our team in Mumbai. The ideal candidate will have a strong passion for helping customers and providing excellent service. Key Responsibilities: - Responding to Customer Inquiries: Address customer questions, concerns, and requests promptly and accurately to enhance their overall experience. - Maintaining Records: Keep thorough and organized records of customer interactions and transactions to support future communications and follow-ups. - Providing Product Information: Offer detailed information about products and services, assisting customers in making informed choices to meet their needs. - Resolving Issues: Investigate and resolve customer complaints efficiently, ensuring a satisfactory outcome to build customer loyalty. - Collaborating with Team Members: Work together with other departments to address customer needs and improve service delivery.Required Skills and Expectations: Candidates must have at least 2 years of experience in customer service or a related field, paired with a graduate degree. Strong verbal and written communication skills are essential, alongside a friendly and approachable demeanor. Attention to detail and problem-solving abilities are crucial to effectively assist customers. The ability to work collaboratively within a team while maintaining a positive attitude is also important. This full-time position requires a commitment to providing exemplary service in an office environment.

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

Key Responsibilities Perform accurate data entry and maintain operational records. Process client documentation and ensure completeness of KYC and account-opening documents. Verify and maintain client records in the back-office system. Coordinate with branches, dealers, and internal teams for operational support. Prepare and maintain daily operational reports. Handle document filing, scanning and record management. Assist in trade-related documentation and reconciliation. Ensure compliance with company policies and SEBI/Exchange guidelines. Resolve operational queries from internal teams. Maintain confidentiality of client information and company data. Support administrative and other back-office activities as assigned. Required Skills Good knowledge of MS Excel, Word and Outlook. Strong attention to detail and accuracy. Good analytical and organizational skills. Effective verbal and written communication. Ability to work under deadlines. Team player with a positive attitude. Basic knowledge of stock broking, capital markets or financial services will be an added

We are looking for a Customer Service Manager to join our team in Mumbai. This role requires a dedicated individual with 1 to 5 years of experience who is passionate about visiting clients and providing service. nnKey responsibilities include:nn- Team Leadership: You will oversee a team of customer service representatives, ensuring they have the resources and support they need to assist customers effectively.n n- Customer Interaction: You will handle escalated customer inquiries and complaints, providing solutions and maintaining a high level of customer satisfaction.nn- Training and Development: You will conduct training sessions to enhance the skills of the customer service team, ensuring they are knowledgeable about products and services.nn- Performance Monitoring: You will track and analyze team performance metrics to identify areas for improvement and implement strategies for enhancing service quality.nn- Process Improvement: You will work on developing and implementing customer service policies and procedures to optimize operations and customer interactions.nnRequired skills include strong communication abilities, problem-solving skills, and experience in managing teams. You should also be detail-oriented, organized, and capable of working independently from home. A graduate degree is necessary, and familiarity with customer service software or tools will be advantageous. A positive attitude and a commitment to customer satisfaction are essential for success in this role.

We are looking for a BPO Customer Support Executive to join our team in Malad West, Mumbai. This full-time position is suited for recent graduates eager to start their careers in customer service.In this role, you will primarily handle telecalling tasks, assisting customers with inquiries, resolving issues, and providing information about services. You will work on a rotation shift basis, including night shifts, so flexibility is essential. This position requires you to maintain clear communication with customers and ensure their satisfaction with our services.Key responsibilities include:- Assisting customers through telephone support: You will be the primary point of contact for incoming customer inquiries, ensuring effective communication.- Problem resolution: You will identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.- Documentation: Keeping accurate records of customer interactions and transactions will be essential.Required skills and expectations include:- Strong communication skills: You must have excellent verbal communication abilities to effectively interact with customers.- Problem-solving skills: You should be able to think critically and resolve customer issues efficiently.- Flexibility to work night shifts: Being adaptable is key as you may be required to work during various shifts.This position is office-based in Malad West, Mumbai. As a fresh graduate, this opportunity will provide you with valuable experience in the BPO industry, specifically in a role focused on telecalling and customer service.

Ability to manage multiple clients and priorities. Strong client relationship and interpersonal skills. Good project and task management abilities. Strong follow-up and coordination skills. Ability to work under pressure and meet deadlines. Ability to manage multiple clients and priorities. Problem-solving and decision-making abilities. Professional and customer-centric approach. Good understanding of MS Office / Google Workspace and CRM or project-management tools. Excellent verbal and written communication skills.

We are looking for a motivated E Commerce Executive to join our team. This role is ideal for recent graduates or individuals with a passion for online retail and digital marketing. The position is fully remote, allowing you to work from the comfort of your home.Key Responsibilities:- Product Listing Management: Create and optimize product listings on various e-commerce platforms to ensure they are attractive and informative, which helps in increasing sales.- Order Processing: Handle customer orders by ensuring all transactions are processed smoothly, tracking shipments, and resolving any delivery issues promptly.- Market Research: Conduct research on competitors and market trends to identify opportunities for growth and stay ahead in the e-commerce space.- Customer Interaction: Engage with customers via email and chat to provide support, answer inquiries, and manage feedback, ensuring a positive shopping experience.- Reporting and Analysis: Generate reports on sales performance and website analytics. Analyze data to assess what works and recommend strategies for improvement.Required Skills and Expectations:- Strong communication skills, both written and oral, to effectively interact with customers and team members.- Basic knowledge of digital marketing and e-commerce platforms, with a willingness to learn and adapt.- Proficiency in using MS Office, especially Excel and PowerPoint, for reporting and presentations.- Excellent organizational skills, enabling you to manage multiple tasks and priorities efficiently.- A positive attitude, self-motivation, and a willingness to take initiative in a fast-paced environment. This role offers a fantastic opportunity for those looking to grow their careers in e-commerce.

URGENT HIRING - MULTIPLE OPENINGS BVC LOGISTICSLocation: Bandra - BKC, MumbaiIts a leading secure logistics company specializing in the transportation and supply-chain management of diamonds, jewellery, luxury goods, and other high-value products.We are currently hiring for multiple positions: Customer Service Executive Sales Executive Field Sales Executive HR Intern Finance InternInterested candidates looking for an opportunity with BVC Logistics are requested to send their updated resume.WhatsApp your Updated Resume: 7400213167Please mention the position you are interested in while sending your CV.Immediate hiring Limited openings Mumbai - BKC#UrgentHiring #BVCLogistics #MumbaiJobs #BKCJobs #CustomerServiceJobs #SalesJobs #FieldSalesJobs #HRInternship #FinanceInternship #LogisticsJobs #Hiring #JobOpening

We are looking for a dedicated Sales Counselor to join our team in Mumbai. In this role, you will assist customers in understanding our products and services, ensuring they make informed decisions. Your goal will be to foster long-term relationships with clients while meeting sales objectives. Key Responsibilities:- Client Interaction: Communicate with potential customers to provide information about our offerings and understand their needs. This will help build trust and facilitate sales.- Sales Guidance: Educate customers on product features and benefits. By clearly explaining how our products can meet their needs, you will enhance customer satisfaction and drive sales.- Lead Management: Follow up with leads and convert inquiries into sales. This involves staying organized and proactive to ensure no opportunity is missed.- Performance Tracking: Maintain records of sales activities and client interactions. This will assist in identifying trends and improve your sales strategy.- Collaboration: Work closely with the sales team to share insights and best practices for enhancing overall team performance.Required Skills and Expectations:You should have 1 to 7 years of experience in sales or customer service. Excellent communication skills are essential, as you will be the first point of contact for many customers. A strong ability to listen to customer needs and provide tailored solutions is crucial. You should also be comfortable working in an office environment and be a team player who can collaborate effectively to achieve sales targets. A positive attitude and resilience in facing challenges will be important for your success in this role.

We are looking for a dedicated Customer Service Assistant to join our team in Mumbai. This position is ideal for recent graduates or those with up to 6 years of experience who are eager to learn and grow in a customer-focused environment.Key Responsibilities:- Respond to Customer Inquiries: Assist customers by answering questions, providing information about products and services, and resolving issues promptly and professionally.- Maintain Customer Records: Accurate record-keeping is essential. You will enter customer data, update information, and track interactions to ensure a seamless service experience.- Handle Complaints: Address customer complaints with empathy and understanding, working to find satisfactory solutions in alignment with company policies.- Process Orders: Support the sales team by processing customer orders, ensuring timely delivery, and confirming that all details are correct.- Collaborate with Team Members: Work closely with colleagues from various departments to improve the customer service process and share feedback.Required Skills and Expectations:Candidates should have a strong ability to communicate clearly and listen actively. A positive attitude and a desire to provide excellent service are crucial. You should be well-organized, detail-oriented, and capable of handling multiple tasks efficiently. Proficiency in English is necessary, and knowledge of additional languages is an advantage. This role requires a commitment to continuous improvement and a willingness to adapt to changing customer needs.

As a Relationship Manager, you will play a crucial role in building and maintaining strong connections with clients. Your primary focus will be on understanding their needs and providing exceptional service.- Client Communication: Engage regularly with clients through calls and meetings to understand their requirements and address any concerns, ensuring they feel valued and heard.- Account Management: Manage client accounts by keeping track of their portfolios and transactions, ensuring that all services meet their expectations.- Problem Resolution: Identify and resolve client issues promptly, using your expertise to provide effective solutions and enhance client satisfaction.- Sales Support: Assist in promoting company products and services to clients by informing them of new offerings that could benefit their business.- Feedback Collection: Gather client feedback after interactions to identify areas for improvement in our services and help the company enhance its offerings.Candidates should possess a degree in B.A, B.B.A, or B.Com and ideally have some experience in customer service or client management, though fresh graduates are also welcome. Strong communication and interpersonal skills are essential, as you will be required to interact with clients confidently. A proactive attitude, attention to detail, and problem-solving capabilities are crucial in ensuring client satisfaction. Finally, since the position is office-based in Lower Parel, you should be comfortable working in a professional environment.

As a Customer Care Executive based in Mumbai, you will play a critical role in ensuring our customers receive outstanding service and support. Your primary aim will be to create positive experiences and resolve issues efficiently.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and issues promptly via phone, email, or chat, ensuring clear and helpful communication.- Provide Product Information: Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- Handle Complaints: Manage and resolve customer complaints effectively, demonstrating empathy and finding appropriate solutions to exceed customer expectations.- Maintain Records: Document all customer interactions accurately in our systems to track issues and maintain historical records.- Follow Up on Issues: Ensure timely follow-up on unresolved issues, keeping customers informed throughout the process to promote trust and reliability.Required Skills and Expectations:Candidates should have a bachelors degree in fields such as B.A, B.C.A, B.B.A, B.Com, BDS, or B.Sc. You should possess strong communication and interpersonal skills, with the ability to establish rapport with customers. Problem-solving skills are essential to handle various inquiries effectively. You must be detail-oriented and organized, managing multiple tasks simultaneously while ensuring accuracy. A positive attitude and a commitment to delivering excellent customer service are crucial for success in this role. Familiarity with customer service software is a plus, and having 1 to 3 years of relevant experience is preferred.

An education counselor guides students through academic, career, and personal choices. They evaluate student strengths, recommend courses or career paths, and collaborate with parents and teachers to resolve learning or behavioral hurdles.Student Guidance: Lead one-on-one or group sessions to address academic progress, personal goals, and emotional concerns.Assessments: Administer and interpret aptitude, personality, and interest tests to match students with proper career or academic tracks.Planning: Assist with course selection, class scheduling, and post-graduation preparation like college or vocational applications.Collaboration: Meet with teachers, school administrators, and parents to build support systems for at-risk or struggling students.

We are seeking a motivated and dynamic Front Office Executive to join our team in Mumbai. This role is ideal for fresh graduates or individuals with up to three years of experience who possess excellent communication skills and a friendly demeanor.Key Responsibilities:- Reception Duties: Greet and assist visitors, ensuring a warm and professional welcome to all. Manage phone calls and direct inquiries to the appropriate department.- Administrative Support: Assist in managing schedules, appointments, and meetings for team members. Handle correspondence, both electronically and physically, to maintain organization and efficiency.- Office Coordination: Maintain an orderly front office environment by ensuring that supplies are stocked and the reception area is clean and presentable. Collaborate with other departments to support office initiatives.- Customer Service: Address client needs and provide information accurately. Demonstrating empathy and understanding while resolving any concerns is crucial.Required Skills and Expectations:The ideal candidate should hold a graduate degree and have a strong command of both written and spoken English. Excellent interpersonal skills are essential, along with the ability to multitask and adapt in a busy work environment. Attention to detail, professionalism, and a positive attitude are vital for success in this role. Proficiency in basic computer applications is expected, with a willingness to learn new systems as needed. This position requires the ability to work full-time from the office and a strong desire to provide exceptional service.

Job Title: Client Success SpecialistLocation: Remote (Mumbai)Experience: 3-5 years of experience in Client Servicing, Client Success, or Account Management heading Digital Marketing CompaniesRoles & ResponsibilitiesManage multiple client accounts and maintain client relationships.Act as the primary point of contact for clients.Coordinate with SEO, Performance Marketing, Social Media, Creative, and Web teams.Monitor campaign performance and share reports with clients.Ensure timely delivery of projects and resolve client queries.Identify opportunities to improve client retention and account growth.Qulification & SkillsKnowledge of SEO, Google Ads, Meta Ads, Social Media, Branding, and Website Projects.Experience with Google Analytics, Google Ads, and Meta Business Suite.Strong communication, presentation, organizational, and project coordination skills.Ability to manage multiple client accounts and work with cross-functional teams.

Key responsibilities:1. Managing customer relations2. Traveling to customer locations for tools servicing/after-sales service3. Working on the promotion of new toolsQualities We Are Looking For -1. Quick learner2. Basic Fluency in English3. Knowledge of Tally (preferred)

Ability to manage multiple clients and priorities. Strong client relationship and interpersonal skills. Good project and task management abilities. Strong follow-up and coordination skills. Ability to work under pressure and meet deadlines. Ability to manage multiple clients and priorities. Problem-solving and decision-making abilities. Professional and customer-centric approach. Good understanding of MS Office / Google Workspace and CRM or project-management tools. Excellent verbal and written communication skills.

We are seeking a seasoned Freight Manager to streamline our logistics and shipping processes. The ideal candidate will bring extensive experience and leadership skills to oversee our freight operations in Mumbai.Key Responsibilities:- Manage Freight Operations: Oversee all aspects of freight transportation, ensuring efficient and timely movement of goods from origin to destination.- Develop Relationships with Carriers: Build and maintain strong relationships with freight carriers to negotiate rates and secure reliable shipping services.- Compliance and Regulations: Ensure all freight activities comply with local and international shipping regulations, mitigating any compliance risks.- Cost Control: Monitor freight expenses and implement cost-saving measures without compromising service quality.- Team Leadership: Lead and mentor a team of logistics professionals, fostering a collaborative environment to enhance productivity.- Performance Analysis: Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize shipping processes.Required Skills and Expectations:Candidates should have 20 to 30 years of experience in freight management or a related field. Strong knowledge of logistics and supply chain management is essential. Excellent negotiation and communication skills are a must to effectively interact with carriers and stakeholders. Proficiency in logistics software and data analysis tools is also required. A proven ability to lead teams, manage stress, and make quick decisions in a fast-paced environment is expected. The candidate should possess a strong attention to detail and a commitment to delivering high-quality service.

To attend the service call of the existing clients of travel company

We are seeking a Store Manager for our location in Kalyan West. The ideal candidate will have 2 to 5 years of experience in retail management and will be responsible for overseeing all daily operations of the store, ensuring a positive shopping experience for our customers.Key Responsibilities:- Oversee Store Operations: Manage daily store functions, including inventory management, product displays, and cleanliness to ensure a pleasant shopping environment.- Lead Staff: Supervise and train store employees, promoting teamwork and motivating staff to achieve their best performance.- Customer Service: Ensure excellent customer service by addressing inquiries and resolving complaints promptly, fostering customer loyalty.- Sales Management: Monitor sales targets and develop strategies to boost revenues, including promotions and merchandising initiatives.- Financial Reporting: Prepare and analyze sales reports and budgets, making adjustments as needed to maintain profitability.- Merchandising: Implement effective merchandising strategies to enhance product visibility and drive sales.Required Skills and Expectations:The ideal candidate should possess strong leadership and communication skills to motivate a diverse team. They should have experience in managing inventory and be comfortable using retail management software. A passion for customer service and the ability to resolve issues efficiently is essential. Candidates must also be detail-oriented, organized, and able to analyze sales data to make informed decisions. Flexibility to work varying hours, including weekends, is expected for this full-time role.

A Banquet Sales Coordinator is responsible for supporting the sales and planning of banquet events while ensuring excellent customer service and smooth coordination between clients and hotel/event teams.Key Qualities of a Banquet Sales CoordinatorExcellent communication skills to interact professionally with clients, vendors, and internal departments.Strong organizational skills to manage multiple events, schedules, and documents simultaneously.Customer service orientation with a focus on understanding and meeting client needs.Attention to detail to ensure event orders, contracts, and special requests are accurate.Sales and negotiation skills to promote banquet packages and maximize revenue.Time management to meet deadlines and coordinate event timelines efficiently.Problem-solving ability to handle last-minute changes or unexpected issues.Teamwork and collaboration to work effectively with food and beverage, kitchen, housekeeping, and operations teams.