Customer Service Assistant - Mumbai (Female)

We are looking for a dedicated Customer Service Assistant to join our team in Mumbai. This position is ideal for recent graduates or those with up to 6 years of experience who are eager to learn and grow in a customer-focused environment.

Key Responsibilities:

- **Respond to Customer Inquiries**: Assist customers by answering questions, providing information about products and services, and resolving issues promptly and professionally.

- **Maintain Customer Records**: Accurate record-keeping is essential. You will enter customer data, update information, and track interactions to ensure a seamless service experience.

- **Handle Complaints**: Address customer complaints with empathy and understanding, working to find satisfactory solutions in alignment with company policies.

- **Process Orders**: Support the sales team by processing customer orders, ensuring timely delivery, and confirming that all details are correct.

- **Collaborate with Team Members**: Work closely with colleagues from various departments to improve the customer service process and share feedback.

Required Skills and Expectations:

Candidates should have a strong ability to communicate clearly and listen actively. A positive attitude and a desire to provide excellent service are crucial. You should be well-organized, detail-oriented, and capable of handling multiple tasks efficiently. Proficiency in English is necessary, and knowledge of additional languages is an advantage. This role requires a commitment to continuous improvement and a willingness to adapt to changing customer needs.

• Experience

  0 - 6 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Customer Service Assistant

• Industry Type

  Oil / Gas / Petroleum

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  Jackeria Bunder Road, Sewri, Mumbai, Maharashtra 400033