Walk-in For BPO Customer Support Executive - Malad West Mumbai

We are looking for a BPO Customer Support Executive to join our team in Malad West, Mumbai. This full-time position is suited for recent graduates eager to start their careers in customer service.

In this role, you will primarily handle telecalling tasks, assisting customers with inquiries, resolving issues, and providing information about services. You will work on a rotation shift basis, including night shifts, so flexibility is essential. This position requires you to maintain clear communication with customers and ensure their satisfaction with our services.

Key responsibilities include:

- Assisting customers through telephone support: You will be the primary point of contact for incoming customer inquiries, ensuring effective communication.

- Problem resolution: You will identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.

- Documentation: Keeping accurate records of customer interactions and transactions will be essential.

Required skills and expectations include:

- Strong communication skills: You must have excellent verbal communication abilities to effectively interact with customers.

- Problem-solving skills: You should be able to think critically and resolve customer issues efficiently.

- Flexibility to work night shifts: Being adaptable is key as you may be required to work during various shifts.

This position is office-based in Malad West, Mumbai. As a fresh graduate, this opportunity will provide you with valuable experience in the BPO industry, specifically in a role focused on telecalling and customer service.

• Experience

  Fresher

• No. of Openings

  100

• Education

  Graduate

• Role

  BPO Customer Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Min Age

  20 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  Malad west