Customer Care Graduate Experience Jobs in Mumbai

We are looking for a motivated E Commerce Executive to join our team. This role is ideal for recent graduates or individuals with a passion for online retail and digital marketing. The position is fully remote, allowing you to work from the comfort of your home.Key Responsibilities:- Product Listing Management: Create and optimize product listings on various e-commerce platforms to ensure they are attractive and informative, which helps in increasing sales.- Order Processing: Handle customer orders by ensuring all transactions are processed smoothly, tracking shipments, and resolving any delivery issues promptly.- Market Research: Conduct research on competitors and market trends to identify opportunities for growth and stay ahead in the e-commerce space.- Customer Interaction: Engage with customers via email and chat to provide support, answer inquiries, and manage feedback, ensuring a positive shopping experience.- Reporting and Analysis: Generate reports on sales performance and website analytics. Analyze data to assess what works and recommend strategies for improvement.Required Skills and Expectations:- Strong communication skills, both written and oral, to effectively interact with customers and team members.- Basic knowledge of digital marketing and e-commerce platforms, with a willingness to learn and adapt.- Proficiency in using MS Office, especially Excel and PowerPoint, for reporting and presentations.- Excellent organizational skills, enabling you to manage multiple tasks and priorities efficiently.- A positive attitude, self-motivation, and a willingness to take initiative in a fast-paced environment. This role offers a fantastic opportunity for those looking to grow their careers in e-commerce.

URGENT HIRING - MULTIPLE OPENINGS BVC LOGISTICSLocation: Bandra - BKC, MumbaiIts a leading secure logistics company specializing in the transportation and supply-chain management of diamonds, jewellery, luxury goods, and other high-value products.We are currently hiring for multiple positions: Customer Service Executive Sales Executive Field Sales Executive HR Intern Finance InternInterested candidates looking for an opportunity with BVC Logistics are requested to send their updated resume.WhatsApp your Updated Resume: 7400213167Please mention the position you are interested in while sending your CV.Immediate hiring Limited openings Mumbai - BKC#UrgentHiring #BVCLogistics #MumbaiJobs #BKCJobs #CustomerServiceJobs #SalesJobs #FieldSalesJobs #HRInternship #FinanceInternship #LogisticsJobs #Hiring #JobOpening

We are looking for a dedicated Sales Counselor to join our team in Mumbai. In this role, you will assist customers in understanding our products and services, ensuring they make informed decisions. Your goal will be to foster long-term relationships with clients while meeting sales objectives. Key Responsibilities:- Client Interaction: Communicate with potential customers to provide information about our offerings and understand their needs. This will help build trust and facilitate sales.- Sales Guidance: Educate customers on product features and benefits. By clearly explaining how our products can meet their needs, you will enhance customer satisfaction and drive sales.- Lead Management: Follow up with leads and convert inquiries into sales. This involves staying organized and proactive to ensure no opportunity is missed.- Performance Tracking: Maintain records of sales activities and client interactions. This will assist in identifying trends and improve your sales strategy.- Collaboration: Work closely with the sales team to share insights and best practices for enhancing overall team performance.Required Skills and Expectations:You should have 1 to 7 years of experience in sales or customer service. Excellent communication skills are essential, as you will be the first point of contact for many customers. A strong ability to listen to customer needs and provide tailored solutions is crucial. You should also be comfortable working in an office environment and be a team player who can collaborate effectively to achieve sales targets. A positive attitude and resilience in facing challenges will be important for your success in this role.

As a Customer Care Executive based in Mumbai, you will play a critical role in ensuring our customers receive outstanding service and support. Your primary aim will be to create positive experiences and resolve issues efficiently.Key Responsibilities:- Respond to Customer Inquiries: Address customer questions and issues promptly via phone, email, or chat, ensuring clear and helpful communication.- Provide Product Information: Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- Handle Complaints: Manage and resolve customer complaints effectively, demonstrating empathy and finding appropriate solutions to exceed customer expectations.- Maintain Records: Document all customer interactions accurately in our systems to track issues and maintain historical records.- Follow Up on Issues: Ensure timely follow-up on unresolved issues, keeping customers informed throughout the process to promote trust and reliability.Required Skills and Expectations:Candidates should have a bachelors degree in fields such as B.A, B.C.A, B.B.A, B.Com, BDS, or B.Sc. You should possess strong communication and interpersonal skills, with the ability to establish rapport with customers. Problem-solving skills are essential to handle various inquiries effectively. You must be detail-oriented and organized, managing multiple tasks simultaneously while ensuring accuracy. A positive attitude and a commitment to delivering excellent customer service are crucial for success in this role. Familiarity with customer service software is a plus, and having 1 to 3 years of relevant experience is preferred.

An education counselor guides students through academic, career, and personal choices. They evaluate student strengths, recommend courses or career paths, and collaborate with parents and teachers to resolve learning or behavioral hurdles.Student Guidance: Lead one-on-one or group sessions to address academic progress, personal goals, and emotional concerns.Assessments: Administer and interpret aptitude, personality, and interest tests to match students with proper career or academic tracks.Planning: Assist with course selection, class scheduling, and post-graduation preparation like college or vocational applications.Collaboration: Meet with teachers, school administrators, and parents to build support systems for at-risk or struggling students.

A Banquet Sales Coordinator is responsible for supporting the sales and planning of banquet events while ensuring excellent customer service and smooth coordination between clients and hotel/event teams.Key Qualities of a Banquet Sales CoordinatorExcellent communication skills to interact professionally with clients, vendors, and internal departments.Strong organizational skills to manage multiple events, schedules, and documents simultaneously.Customer service orientation with a focus on understanding and meeting client needs.Attention to detail to ensure event orders, contracts, and special requests are accurate.Sales and negotiation skills to promote banquet packages and maximize revenue.Time management to meet deadlines and coordinate event timelines efficiently.Problem-solving ability to handle last-minute changes or unexpected issues.Teamwork and collaboration to work effectively with food and beverage, kitchen, housekeeping, and operations teams.

We are seeking a Store Manager for our location in Kalyan West. The ideal candidate will have 2 to 5 years of experience in retail management and will be responsible for overseeing all daily operations of the store, ensuring a positive shopping experience for our customers.Key Responsibilities:- Oversee Store Operations: Manage daily store functions, including inventory management, product displays, and cleanliness to ensure a pleasant shopping environment.- Lead Staff: Supervise and train store employees, promoting teamwork and motivating staff to achieve their best performance.- Customer Service: Ensure excellent customer service by addressing inquiries and resolving complaints promptly, fostering customer loyalty.- Sales Management: Monitor sales targets and develop strategies to boost revenues, including promotions and merchandising initiatives.- Financial Reporting: Prepare and analyze sales reports and budgets, making adjustments as needed to maintain profitability.- Merchandising: Implement effective merchandising strategies to enhance product visibility and drive sales.Required Skills and Expectations:The ideal candidate should possess strong leadership and communication skills to motivate a diverse team. They should have experience in managing inventory and be comfortable using retail management software. A passion for customer service and the ability to resolve issues efficiently is essential. Candidates must also be detail-oriented, organized, and able to analyze sales data to make informed decisions. Flexibility to work varying hours, including weekends, is expected for this full-time role.

Job Title: Client Success SpecialistLocation: Remote (Mumbai)Experience: 3-5 years of experience in Client Servicing, Client Success, or Account Management heading Digital Marketing CompaniesRoles & ResponsibilitiesManage multiple client accounts and maintain client relationships.Act as the primary point of contact for clients.Coordinate with SEO, Performance Marketing, Social Media, Creative, and Web teams.Monitor campaign performance and share reports with clients.Ensure timely delivery of projects and resolve client queries.Identify opportunities to improve client retention and account growth.Qulification & SkillsKnowledge of SEO, Google Ads, Meta Ads, Social Media, Branding, and Website Projects.Experience with Google Analytics, Google Ads, and Meta Business Suite.Strong communication, presentation, organizational, and project coordination skills.Ability to manage multiple client accounts and work with cross-functional teams.

We are seeking a seasoned Freight Manager to streamline our logistics and shipping processes. The ideal candidate will bring extensive experience and leadership skills to oversee our freight operations in Mumbai.Key Responsibilities:- Manage Freight Operations: Oversee all aspects of freight transportation, ensuring efficient and timely movement of goods from origin to destination.- Develop Relationships with Carriers: Build and maintain strong relationships with freight carriers to negotiate rates and secure reliable shipping services.- Compliance and Regulations: Ensure all freight activities comply with local and international shipping regulations, mitigating any compliance risks.- Cost Control: Monitor freight expenses and implement cost-saving measures without compromising service quality.- Team Leadership: Lead and mentor a team of logistics professionals, fostering a collaborative environment to enhance productivity.- Performance Analysis: Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize shipping processes.Required Skills and Expectations:Candidates should have 20 to 30 years of experience in freight management or a related field. Strong knowledge of logistics and supply chain management is essential. Excellent negotiation and communication skills are a must to effectively interact with carriers and stakeholders. Proficiency in logistics software and data analysis tools is also required. A proven ability to lead teams, manage stress, and make quick decisions in a fast-paced environment is expected. The candidate should possess a strong attention to detail and a commitment to delivering high-quality service.

Role: Sales Executive / Business Development ExecutiveKey Responsibilities:Generate new sales opportunities through email outreach, cold calling, and prospecting.Understand customer needs and requirements to identify and qualify sales opportunities.Handle customer queries efficiently and provide accurate product/service information.Stay updated on all company products and services to support effective lead generation and conversion.Build and maintain strong relationships with prospective customers.Maintain records of interactions and follow up on leads in a timely manner.Required Skills & Competencies:Excellent communication and interpersonal skills.Strong listening, persuasion, and sales abilities.Ability to multi-task and manage multiple leads concurrently.Self-motivated, target-driven, and results-oriented mindset.Additional Skills (Good to Have):Knowledge of LinkedIn profiling, prospecting, and data mining will be an added advantage.

As a Back Office Coordinator, you will play a crucial supportive role in our daily operations. Your responsibilities will include:- Documentation Management: You will organize and maintain various documents and records, ensuring they are easily accessible and up-to-date for all team members.- Data Entry: Accurate data entry is essential. You will input and update information into our systems, contributing to efficient data management and retrieval.- Communication Support: You will assist with communication between the front office and various departments, ensuring smooth operations and timely responses to inquiries.- Assistance in Reporting: You will help prepare regular reports and presentations by gathering relevant data, which aids in decision-making processes.- Inventory Tracking: Keeping track of office supplies and inventory levels will be part of your duties to ensure that the team has the necessary resources without interruption.To succeed in this role, the following skills and qualifications are important:- Educational Background: A Bachelors degree in Commerce (B.Com) is required, as it provides a foundational understanding of business operations.- Attention to Detail: You should have strong attention to detail, as accuracy in data entry and documentation is critical.- Organizational Skills: Being well-organized will help you manage multiple tasks effectively and maintain a systematic approach in your work.- Effective Communication: Good verbal and written communication skills are essential to facilitate interactions with colleagues across departments.- Basic Computer Proficiency: Familiarity with MS Office and data management software is expected to perform your tasks efficiently.

We are looking for a Human Resource Executive based in Ghatkopar West to help manage our HR functions and support the company's growth. The ideal candidate will play a key role in various HR processes and contribute positively to our work environment.Key Responsibilities:- Recruitment and Onboarding: Assist in attracting, interviewing, and hiring new employees. Ensure a smooth onboarding process for new hires to help them integrate into the company.- Employee Relations: Act as a point of contact for employees regarding any HR-related queries or issues. Foster a positive work environment by promoting open communication.- Performance Management: Support the performance appraisal process by helping managers set goals and evaluate employee performance, ensuring alignment with the companys objectives.- Training and Development: Identify training needs within the organization and coordinate programs to enhance employee skills and knowledge.- Payroll and Benefits Administration: Assist in managing payroll processes and employee benefits inquiries, ensuring accuracy and timely processing.- Compliance and Record Keeping: Ensure all HR policies and practices comply with local labor laws. Maintain employee records accurately and confidentially.Required Skills and Expectations:Candidates should have a degree in B.A, B.B.A, or B.Com and possess 1 to 5 years of experience in HR roles. Strong communication and interpersonal skills are essential to effectively interact with employees at all levels. Proficiency in HR software and Microsoft Office is expected. The ideal candidate should be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. A proactive attitude and a commitment to continuous improvement in HR practices will be highly valued.

Urgent Opening: Customer Service (Preferred Female candidates from Mumbai only)Location : Andheri East, ChakalaWork Hours: 7:00 AM to 3:30 PM ISTQualification: Higher secondary / GraduateLocation: Onsite onlyExperience : 2 yearsKey ResponsibilitiesAttending to outbound and inbound international calls, as well as screening and forwarding callsCold calling for making sales for businessFollow-ups with existing client baseScheduling and confirming appointments, meetings, and eventsHandling basic inquiries and sorting mailAny other miscellaneous administrative tasksSkills & ExperiencePrevious experience in a customer support role/Inside saleExperience in answering and screening calls, as well as scheduling appointments - international calls to AustraliaStrong phone and verbal communication skills along with active listeningExperience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.Excellent interpersonal and communication skills.If you're interested, please send your resume to komal.dabhi@aussizzgroup.comJob Types: Full-time, PermanentPay: -250,000.00 - -350,000.00 per yearBenefits:Paid sick timePaid time offProvident FundApplication Question(s):What is your current CTC?What is your notice period?Location:Andheri, Mumbai, Maharashtra (Preferred)Work Location: In person

Make outbound cold calls to potential clientsGenerate leads and fix appointmentsPitch company products/services confidentlyFollow up with prospects for conversionAchieve monthly sales targetsMaintain daily call reports and update CRM

Oversee day-to-day operations of the facility/office.Ensure smooth functioning of housekeeping, security, and maintenance teams.Monitor vendor performance and coordinate for timely services (AMC, pest control, IT support, etc.).Handle client queries and ensure prompt resolution of operational concerns.Maintain inventory of office supplies and assets.Ensure compliance with company policies and safety standards.Coordinate seating arrangements, cabin allocation, and space planning.Prepare operational reports and maintain documentation.Support accounts team with billing, invoicing, and payment follow-ups if required.Ensure high levels of client satisfaction and workplace efficiency.

Key Responsibilities1. Provide administrative and operational support to the sales team2. Coordinate sales orders, quotations, invoices, and deliveries3. Maintain accurate customer and sales data in CRM systems4. Prepare sales reports, presentations, and documentation5. Act as a liaison between customers, sales representatives, and internal departments6. Handle customer inquiries and follow up on orders and payments7. Assist in tracking sales performance and meeting targets8. Schedule meetings, follow-ups, and sales activities9. Ensure compliance with company sales procedures and policiesRequirements & Qualifications1. 13 years of experience in sales coordination or sales support2. Strong organizational and multitasking skills3. Excellent communication and interpersonal abilities4. Proficiency in MS Office (Excel, Word, PowerPoint)5. Experience with CRM software is an advantage6. Ability to work independently and in a team environment

ResponsibilitiesPlease do not source Muslim candidates, as the hiring manager already has many in her team. Having too many from one community can make it hard to manage leaves during festivals.The client is hiring three Customer Service Executives:Executive (1-2 years): Fluent in English and Telugu.Candidate will be on third party payroll.We can also source candidates completed HSC, with 2-3 years of experience in customer service roles and with excellent communication skills. Also candidates who have completed their degrees through correspondence can be considered.6 Days working - Monday to SaturdayShift timing: 9:30 am to 6:30 pm

1. Preparation of long-term & short-term business plans for revenue generation.2. Identify and connect with prospective corporate anchors (large buyers/suppliers).3. Find out details of FMCG / FMEG / any other industry Distributors /Dealers and brief them about lending products.4. Support onboarding of anchors by assisting with proposals, meetings, and internal coordination. Sign service agreements with distributors.5. Help map distributor ecosystems for downstream financing opportunities and daily visits to existing distributors.6. The candidate will look after the Repayment collection part of distributor.7. Candidate will play role of mentors for their own distributors and help in their application process.8. Work cross-functionally with credit, legal, and operations team to drive seamless execution.9. Inventing new business strategies followed by their execution for the growth of the company.10. Co-ordination with head office /Central Office for all distributor related activity.11. Maintain lead data, support sales pipeline management and monthly sales report submission

To attend the service call of the existing clients of travel company

Candidates should have experience in international process for interacting with customers

Job descriptionTaking care of visa applications, online visa form filling, collection of documents, drafting, data checking / verifying the information.Client coordinationFolder management : performing general clerical duties, electronic filing of documentsEnsuring client information/records are kept up-to-date and accurate by maintaining client folder as per compliance standards.Skills required :Should have worked in a similar role within the migration industry (preferable)Have worked on tourist visas, employment sponsorships, temporary visas, PR, etcStrong written and verbal communication skillsShould have attention to detail, proactive, deadline driven