Customer Support Executive (Rotational Shift Job)

Customer Support Executive

Experience: 1- 3 years

Salary Range: upto 4LPA

About the Role

We are looking for motivated and customer-focused individuals to join our Customer Support team. The role involves assisting clients, resolving queries, and ensuring high-quality service delivery through phone, email, and chat channels.

Please note that this role involves rotational shifts, and weekend offs may vary. The shift timings are 8:30 AM to 5:00 PM and 3:30 PM to 12:00 AM.

Key Responsibilities

• Respond promptly to customer inquiries via email, and chat

• Provide accurate information about products and services

• Resolve complaints and issues efficiently while maintaining professionalism

• Document customer interactions and feedback in the system

• Coordinate with internal teams for problem resolution

• Assist in maintaining customer satisfaction and loyalty

• Support reporting and tracking of customer interactions

• Have to review customer data from user interface/ Rotation shift/ desk support

Required Skills

• Excellent verbal and written communication skills

• Advance Excel

• Good listening and problem-solving abilities

• Ability to work in a fast-paced environment

• Customer-oriented attitude and patience

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Care Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Malad west,mumbai