Fresher Support Executive Jobs

Position: International Voice Process (Healthcare BPO)Experience:Freshers (Primary Hiring Focus)Candidates with 1-3 years of experience may also applyCTC:3.25 LPANight Shift AllowancePerformance IncentivesJob HighlightsImmediate hiring opportunity5-day work weekAttractive salary and performance incentivesTwo-way cab facilityMedical & Life InsuranceUS Night Shift / Rotational ShiftExcellent career growth in the Healthcare BPO industryWorld-class work environmentEligibility Criteria10+2, Diploma (10+3), or Any GraduateMaximum Age: 28 YearsExcellent communication skillsWilling to work in US Night Shift / Rotational ShiftImmediate joiners preferredPost graduates are not eligiblePlease Note:Freshers are currently being hired only for the International Voice Process.Candidates interested in Non-Voice or Semi-Voice roles are not eligible for this hiring drive.BE/B.Tech and Postgraduate candidates are not eligible.Key ResponsibilitiesProcess healthcare claims as per process guidelines.Deliver quality customer support and ensure customer satisfaction.Meet productivity and quality targets.Adhere to company policies and compliance standards.Maintain excellent attendance and punctuality.Collaborate effectively with team members and supervisors.

BPO Voice Process - Job DescriptionA BPO Voice Process involves handling customer interactions over the phone and providing professional, timely, and accurate support.Key ResponsibilitiesHandle inbound and/or outbound customer calls.Understand customer queries and provide appropriate solutions.Resolve complaints and service-related issues professionally.Maintain a polite, confident, and customer-friendly communication style.Verify customer information and update records in the system.Follow company policies, call-handling procedures, and quality standards.Document customer interactions accurately.Escalate complex issues to the appropriate team when required.Achieve assigned targets for productivity, quality, and customer satisfaction.Skills RequiredGood verbal communication skills in English.Clear pronunciation and active listening skills.Basic computer knowledge and typing skills.Ability to handle customers calmly and professionally.Problem-solving and multitasking abilities.Willingness to work in rotational shifts, if required.Typical Job ProfilePosition: Customer Support Executive / Voice Process ExecutiveIndustry: BPO / Customer ServiceProcess: Inbound / Outbound Voice ProcessExperience: Freshers and experienced candidates can applyWork: Customer calls, query resolution, complaint handling, and data updating.ContactFor job details and applications: 9043326222

Customer Support Executive:Handle customer calls, queries, and complaints professionally.Provide accurate information and resolve customer issues.Maintain customer records and update details in the system.Coordinate with internal teams when required.Ensure good customer satisfaction and timely follow-up.Good communication skills and basic computer knowledge required.

Calling & Student Support ExecutiveCompany: Dipti Vartak AcademyLocation: Andheri East, Mumbai - Work from officeEmployment Type: Full-timeWorking Schedule: 9 working hours beginning at 10:00 AM, six days per week, with one flexible weekly offExperience: 0-2 years preferred; strong fresh graduates may also be consideredCompensation: 25,000-30,000 per month CTCJoining Preference: ImmediateReporting To: Team Lead / Operational OwnerLanguage Requirement: Strong spoken Hindi and functional spoken English; Marathi will be an advantageCandidates living within approximately 15-20 km of the office, or those who can commute reliably to Andheri East, will be preferred.About Dipti Vartak AcademyDipti Vartak Academy is a fast-growing online education and community platform that helps home bakers develop their skills and build successful baking businesses.We conduct daily webinars, bootcamps, recorded courses, live student support sessions, challenges, community activities, events and multiple membership programs.Our work environment is fast-moving and execution-driven. We interact with a large number of students and leads across different stages of their journey, making clear communication, disciplined follow-up and a strong student experience extremely important.About the RoleWe are looking for a confident, dependable and empathetic Calling & Student Support Executive to manage frontline communication with DVA students and leads.This is primarily a student calling, onboarding, support and follow-up role. The person will be responsible for proactively contacting students, helping them understand their next steps, resolving routine queries, maintaining accurate records and ensuring that pending matters are followed through until closure.The role will also involve follow-up with interested or warm leads from time to time. However, this is not primarily a telesales or sales-closing position at the beginning.A candidate who demonstrates strong communication, persuasion, objection-handling and conversion ability may gradually take on greater sales responsibilities and potentially move into a dedicated sales role over time.Key ResponsibilitiesStudent Calling and Follow-upMake outbound calls to students and leads for assigned activities and campaigns.Call students for webinar, bootcamp, live-session, challenge and event reminders.Confirm attendance and participation wherever required.Follow up with students who have registered but have not completed an important next step.Conduct callbacks and repeat follow-ups where required.Contact inactive or disengaged students for specific reactivation activities.Follow up for feedback, confirmations and other program-related requirements.Understand the purpose of each calling activity instead of treating the job as merely completing a calling list.Student Onboarding and SupportAssist students during onboarding into DVA programs, communities and platforms.Help students understand where to access their program, sessions, groups and resources.Handle routine queries related to schedules, joining links, registrations, program access, challenges and other operational matters.Check whether students have joined the correct WhatsApp groups or communities.Guide students clearly regarding the next action they need to take.Gradually build sufficient knowledge of DVA programs and processes to resolve routine queries independently.Route concerns to the appropriate team member wherever specialist intervention is required.Lead Follow-up and Sales SupportFollow up with interested, warm or hot leads when assigned.Understand the lead's requirement and current level of interest.Answer basic factual questions regarding relevant DVA programs based on approved information.Follow up with prospects who have shown interest but have not completed enrolment.Help prospects complete the required next step where appropriate.Identify high-intent prospects and coordinate with the relevant team member for further sales conversations.Support enrollment-related follow-ups without turning every student interaction into a sales pitch.Sales will not be the primary responsibility initially, but the candidate's ability to influence, persuade and convert will be observed as a potential future growth path.Tracking and CRMMaintain accurate call records, conversation notes and follow-up statuses.Update student and lead information in Google Sheets, CRM systems and internal trackers.Record callbacks, pending actions and commitments accurately.Update outcomes after each meaningful interaction.Ensure that information remains current and usable by other team members.Maintain clear records of unresolved matters and final closure.Identify incomplete or inconsistent information and get it corrected.Follow-up and ClosureTrack every assigned follow-up until it is genuinely completed or appropriately closed.Ensure callbacks happen when promised.Follow up again if the student or lead has not completed the required action.Maintain clear visibility of open and pending matters.Coordinate internally where another team member's intervention is required.Verify whether the required action has actually happened rather than assuming completion.Avoid allowing cases to remain unattended merely because the first call or message has been made.The expected approach is:Understand Contact Communicate Record Take the next action Follow up Escalate where required CloseWhatsApp and Student CommunicationCommunicate with students and leads through WhatsApp wherever required.Send approved links, reminders, instructions and resources.Follow up on WhatsApp after calls when appropriate.Communicate respectfully, patiently and professionally.Adapt communication to the student's situation rather than sounding mechanically scripted.Ensure important information from conversations is captured in the relevant system or tracker.Avoid making commitments or promises outside the person's authority.Problem-Solving and EscalationUnderstand routine student issues before escalating them.Attempt approved basic troubleshooting or process resolution wherever applicable.Distinguish between matters that can be handled independently and those requiring intervention.Escalate payment, refund, technical, sensitive or exceptional issues to the appropriate person.Provide complete context while escalating instead of merely forwarding a screenshot or message.Mention the issue, actions already taken, current status and what support is required.Follow up internally where necessary until the student receives closure.Avoid making unauthorised decisions regarding refunds, discounts, special payment terms or other commercial exceptions.Systems and Digital ToolsWork comfortably with WhatsApp and WhatsApp Business.Use Google Sheets, Google Docs and Google Forms for routine tracking and coordination.Work with CRM and telecalling systems used by the organisation.Update student and lead information accurately across systems.Use learning/community platforms and internal dashboards as required.Learn tools such as GHL or similar CRM platforms after training.Use ChatGPT, Claude or other AI tools for approved routine drafting, summarisation and support activities where required.Learn and adapt to new tools introduced by the organisation.The candidate is not expected to know DVA's complete technology stack before joining, but should be comfortable learning unfamiliar systems quickly.Candidate ProfileWe would prefer someone with 0-2 years of relevant experience in areas such as:Student supportCustomer supportTelecallingEdTech or online educationCoaching or training businessesCustomer successInside salesService operationsFrontline customer communicationStrong fresh graduates may also be considered if they demonstrate unusually good communication, confidence, maturity, discipline and willingness to follow up consistently.Prior experience in the baking industry is not required.Prior sales exposure will be an advantage but is not compulsory.Essential SkillsThe candidate must demonstrate:Strong spoken HindiFunctional spoken and written EnglishClear and respectful verbal communicationConfidence speaking to people over the phoneStrong listening abilityPatience and empathy while dealing with studentsComfort making repeated outbound callsBasic working knowledge of Google SheetsBasic computer and smartphone proficiencyAbility to maintain accurate notes and recordsAbility to follow scripts and SOPs without sounding roboticBasic logical problem-solvingAbility to learn unfamiliar software without constant guidanceDiscipline in tracking callbacks and pending actionsA strong follow-through and closure mindsetTool ExposurePrevious hands-on exposure to any of the following will be an advantage:WhatsApp / WhatsApp BusinessCRM systemsTelecalling or dialler platformsGoogle SheetsGoogle FormsGHL or similar CRM platformsTagMango or another LMSChatGPT or ClaudeStudent-management or customer-support toolsPrior experience with every platform is not compulsory. However, the candidate must be capable of learning DVA's systems quickly and using them independently after appropriate training.Behavioural RequirementsWe are looking for someone who is:Patient and empatheticConfident while speaking with peopleA good listenerDependable and consistentComfortable making repeated calls and follow-upsPersistent without becoming rude or irritatingPleasant but sufficiently assertiveOrganised and detail-orientedDisciplined about recording informationComfortable working with targets and timelinesProactive rather than instruction-dependentCapable of taking conversations through to closureReceptive to feedbackRespectful while communicating with studentsAble to stay calm while handling an irritated or confused studentAble to recognise when an issue should be escalatedInterested in gradually taking on larger responsibilitiesDVA Code of HonorMission FirstTeam SecondMyself ThirdThis means protecting the student experience, supporting the team and taking responsibility for organisational outcomes.Growth OpportunityThis role can grow in two directions based on demonstrated capability and organisational requirements.A candidate who becomes strong at student communication, support and ownership can gradually take on broader Student Success / Customer Success responsibilities.A candidate who demonstrates strong persuasion, objection handling, commercial understanding and conversion ability may progressively take on Inside Sales / Sales responsibilities and potentially graduate into a dedicated sales role.Growth will depend on actual performance and capability-not merely length of service.Selection ProcessThe selection process will generally involve one or two face-to-face interview rounds at the Andheri East office.Candidates may also be given a short mock-call exercise to assess communication, listening ability, student handling, follow-up approach and judgement on when to escalate.

We are seeking a dedicated Customer Support Executive to join our team in Bangalore. This role is ideal for individuals who are passionate about helping customers and providing exceptional service.nnKey Responsibilities:nn- Assist Customers: You will be the first point of contact for customer inquiries, providing them with accurate information and solutions.n- Handle Complaints: Address customer complaints and issues promptly, ensuring their concerns are resolved to their satisfaction.n- Maintain Records: Keep detailed records of customer interactions and transactions to help improve service quality.n- Support Team Efforts: Collaborate with team members to enhance the overall customer experience and contribute to team goals.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to articulate information clearly to customers. A problem-solving attitude is crucial for effectively handling inquiries and complaints. Attention to detail is important in maintaining accurate records of customer interactions. We welcome applicants with 0-5 years of experience, including fresh graduates who have completed their 12th grade. A willingness to work full-time from the office is expected, and a commitment to providing outstanding customer service is essential. The ideal candidate should demonstrate empathy, patience, and a proactive approach to resolving customer issues.

Job Title: Customer Support ExecutiveLocation: Jaipur, RajasthanJob Type: Full-timeExperience: Fresher and Experienced both can applyQualification: 12th Pass / GraduateSalary: Rs. 15,000 - Rs. 25,000 per month plus incentivesJob Description:We are looking for enthusiastic and responsible candidates for the position of Customer Support Executive in Jaipur.Responsibilities:- Handle customer calls and queries- Provide customers with product and service information- Perform basic computer work and data entry- Maintain customer records- Work with the team to complete daily targetsRequirements:- Good communication skills- Basic computer knowledge- Hindi communication required- Freshers are welcome- Positive attitude and willingness to learnBenefits:- Fixed monthly salary- Performance incentives- Training provided- Career growth opportunities- Friendly work environmentApply Now:Interested candidates can apply with their updated resume.

*We're Hiring International Chat & Voice Support in Mohali *Kickstart your career with an exciting International Process opportunity in Mohali/Chandigarh. We are looking for energetic candidates with strong communication skills for Chat and Voice Support roles. 5.5 Days Working Rotational & Night Shifts Salary Package: 27,000 to 35,000 *Eligibility*: Undergraduate Freshers Eligible Strong Communication Skills Required Immediate Joiners Preferred *Key Responsibilities*: Handle customer chats and calls professionally Provide accurate product and service information Ensure excellent customer experience *Interview Process*:Walk-in Interviews Available Share your resume with HR Tannu 9034835055 & Mention CSE Mohali

We are looking for a Customer Support Executive to join our team in Laxmi Nagar, New Delhi. The candidate will be responsible for assisting customers and retailers, resolving queries, providing product-related support, and ensuring a smooth customer experience.Key ResponsibilitiesHandle customer and retailer queries through phone, WhatsApp, chat, and other communication channels.Understand customer issues and provide appropriate solutions.Assist customers with queries related to EMI, device management, and SKB Finsecure services.Coordinate with internal teams to resolve technical or service-related issues.Follow up on pending customer queries and ensure timely resolution.Maintain proper records of customer interactions and complaints.Explain products, features, and processes clearly to customers.Provide professional and polite communication at all times.Escalate complex issues to the appropriate department when required.Maintain a positive relationship with customers and retailers.RequirementsFreshers are welcome to apply.Good communication skills in Hindi and English.Basic computer knowledge.Comfortable using WhatsApp, email, and other communication tools.Good listening and problem-solving skills.Positive attitude and willingness to learn.Ability to handle customers professionally.Candidates should be comfortable working from the Laxmi Nagar, New Delhi office.

We are looking for a dedicated Customer Support Executive to join our team. This is a full-time work-from-home position located in Delhi NCR, ideal for freshers who have completed their 12th grade.The primary responsibilities include:- Responding to Customer Inquiries: You will address customer questions and concerns through various communication channels, ensuring timely and satisfactory responses.- Providing Product Information: You will help customers understand our products and services, guiding them to make informed choices based on their needs.- Maintaining Customer Records: You will keep accurate records of customer interactions, ensuring information is up-to-date and accessible for future reference.- Assisting with Problem Resolution: You will work closely with customers to identify issues and find solutions, aiming for a positive customer experience.Candidates should possess strong communication skills in both written and verbal forms. A friendly demeanor and a passion for helping others are essential. The ability to work independently and manage time effectively in a home environment is crucial for success in this role. Basic computer skills and familiarity with customer service software will be beneficial. We expect you to be proactive in learning about our products and to stay patient and professional while assisting customers. If you are eager to start your career in customer service, we encourage you to apply!

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

As a Field Sale Executive, you will be responsible for actively engaging with potential customers and promoting our products. This role offers a straightforward work environment with brief training and the opportunity to earn incentives based on performance.Key responsibilities include visiting customer locations in Haridwar and surrounding areas to demonstrate product features, answer inquiries, and close sales. You will also maintain relationships with existing clients to encourage repeat business. Daily reporting of sales activities and outcomes is essential for tracking performance.Candidates must possess a valid driving license and have access to a vehicle, as travel to client locations is required. Proficiency in using a mobile device for communication and reporting is necessary. A laptop may also be used for administrative tasks.The position is full-time and based in an office, with a typical work week consisting of standard business hours. You are expected to maintain professionalism in all interactions and represent the company positively in the field.Preferred qualifications include at least a 10th-grade education and a willingness to learn, as well as good communication skills and a strong motivation to achieve sales targets. This role is particularly suited for male candidates motivated to build a rewarding career in sales within their local area.

Key ResponsibilitiesAdministrative SupportManage front-office operations, visitor handling, and telephone communications.Prepare, maintain, and organize office documents, reports, and correspondence.Schedule meetings, appointments, and coordinate travel arrangements when required.Handle data entry, filing, record management, and document control activities.Support procurement of office supplies and monitor inventory levels.Assist management with administrative projects and daily operational requirements.

Listen to customers' concerns, issues and questionsResolve customers' concerns and answer customers' questions to your best ability Maintain a positive attitude and calmly respond to customers' complaints Attract customers by promoting the product and company positively, answeringquestions andaddressing concerns as they arise Engage with customers through chat platforms in a professional and courteous manner. Respond promptly to customer inquiries, providing accurate and relevant information. Utilize pre-established scripts and guidelines to handle common inquiries andscenarios. Continuously enhance product knowledge and customer service skills through ongoingtraining. Excellent computer skills with good typing speed and toggling between windows. Proficiency in Excel and Google sheet Good Communication Skills Knowledge regarding documents like KYC, Income Proof, Caste certificates Etc Maintaining daily MIS reportsQualifications: You have scored more than 60% in 10th, 12th, Graduation. Knowledge regarding PMAY ISS scheme. Proficiency in Excel and Google sheet Good Communication Skills Knowledge regarding documents like KYC, Income Proof, Caste certificatesetc You are a confident person with a good command over English (Oral as well as written) You believe your basic aptitude is good3 You enjoy solving problems and taking on challenges and finding creative solutions to it. You don't get flustered easily. If you don't know the answer, you'll dig until you find it. You think on your feet. You like learning new things and learning quickly. And most importantly, you believe you want to make a difference in the lives of theinformal sector. If these are true to you, you'd be a good fit at SMHFC.

Customer Support Executive Handle customer calls, queries, and complaints professionally.Provide accurate information and resolve customer issues.Maintain customer records and update details in the system.Coordinate with internal teams when required.Ensure good customer satisfaction and timely follow-up.Good communication skills and basic computer knowledge required.

Key ResponsibilitiesProvide technical support via phone, email, chat, remote access, or onsite visits.Troubleshoot and resolve hardware, software, application, and network-related issues.Log, track, and manage support tickets through a ticketing system.Diagnose root causes of technical problems and implement appropriate solutions.Escalate complex issues to senior support teams when necessary.Install, configure, and maintain hardware, software, and operating systems.Assist customers with product setup, upgrades, and system usage.Maintain accurate documentation of incidents, resolutions, and support procedures.Monitor system performance and proactively identify potential issues.Ensure compliance with service level agreements (SLAs) and quality standards.

Key ResponsibilitiesIdentify and develop new business opportunities through cold calling, networking, referrals, and market research.Generate leads and convert prospects into customers.Conduct client meetings, product presentations, and sales demonstrations.Understand customer requirements and recommend suitable products or services.Prepare quotations, proposals, and negotiate contracts with clients.Build and maintain long-term relationships with existing customers.Follow up on inquiries, leads, and sales opportunities to maximize conversions.Achieve monthly, quarterly, and annual sales targets.Maintain accurate records of sales activities and customer interactions in CRM systems.Monitor market trends, competitor activities, and customer feedback.Coordinate with internal teams to ensure timely delivery and customer satisfaction.Prepare sales reports, forecasts, and MIS reports for management review.

Key ResponsibilitiesRespond to customer, client, or internal user queries through phone, email, chat, or ticketing systems.Provide timely and accurate information regarding products, services, or processes.Record, track, and resolve support requests within defined service levels.Escalate complex issues to relevant departments and follow up until resolution.Maintain customer interaction records and support documentation.Assist in troubleshooting basic technical or operational issues.Coordinate with sales, operations, technical, and service teams to resolve concerns.Monitor support tickets and ensure timely closure.Prepare daily, weekly, and monthly support reports.Support customer onboarding and product/service orientation activities.Ensure high levels of customer satisfaction through professional communication.Follow company policies, service standards, and compliance requirements.