Customer Service Associate (Freshers) Kolkata

We are seeking a Customer Service Associate to join our team in Salt Lake, Kolkata. In this role, you will help customers by answering questions, resolving issues, and providing information about our products and services.

Key Responsibilities:

1. Assist Customers: Respond to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.

2. Resolve Issues: Handle customer complaints and concerns promptly, working toward effective solutions to enhance customer satisfaction.

3. Product Knowledge: Maintain a deep understanding of our products and services so you can assist customers accurately and confidently.

4. Document Interactions: Keep detailed records of customer interactions and transactions to help track issues and improve service quality.

5. Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and share feedback on processes.

Required Skills and Expectations:

Candidates should have passed the 12th grade with a strong desire to learn and grow in the customer service field. Freshers are welcome, and prior experience is not necessary. Excellent communication and interpersonal skills are essential to effectively engage with customers. A positive attitude, patience, and problem-solving abilities are crucial to succeed in this role. You should be comfortable working full time from the office and possess the ability to work under pressure while maintaining a friendly demeanor.

• Experience

  Fresher

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 35 Yrs.

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Benefits include

  PF, ESI, 5 Working Days