Customer Care Fresher Jobs in Hyderabad

Respond to customer questions politely and professionally.Verify customer identity before sharing confidential information.Record interactions accurately in CRM or ticketing systems.Resolve complaints within the company's service-level agreements (SLAs).Escalate complex or sensitive issues to the appropriate department.Protect customer data and maintain confidentiality.Follow company policies, applicable laws, and approved scripts.Meet performance targets such as customer satisfaction (CSAT), first-contact resolution (FCR), and response time.

Join our dynamic team in Hyderabad as an Airport Ticketing Executive, where you will play a key role in providing exceptional service to our customers. This position is ideal for individuals eager to grow their careers in the travel industry.nnKey Responsibilities:nn- Ticket Booking: Assist customers in booking flights, ensuring they receive the best options available based on their preferences.n n- Customer Service: Provide friendly and prompt assistance to travelers, addressing their inquiries and resolving any issues related to their flights and tickets.nn- Documentation Management: Handle all required documentation for ticketing procedures, ensuring accuracy and compliance with airline policies.nn- Collaboration with Airlines: Communicate effectively with airline partners for ticket confirmations and changes, helping to maintain strong working relationships.nnRequired Skills and Expectations:nnCandidates should have completed at least their 12th grade education. Excellent communication skills are crucial, as you will be interacting with customers daily. A basic understanding of computer systems is necessary for ticket booking and managing records efficiently. Adaptability and a positive attitude will help you thrive in a fast-paced environment. We value enthusiasm and a willingness to learn, making this an ideal opportunity for both fresh graduates and those with up to five years of experience. Join us to embark on an exciting career in the aviation sector!

We are looking for a dedicated Call Center Executive in Hyderabad. This full-time position is suitable for both fresh graduates and those with up to six years of experience. The role focuses on delivering excellent customer service and support through effective communication.nnKey Responsibilities:nn1. Customer Support: Engage with customers via phone to address inquiries and resolve issues promptly, ensuring a positive experience.n2. Information Management: Maintain accurate records of customer interactions and transactions in the system to ensure follow-ups and track issues effectively.n3. Problem-Solving: Analyze customer concerns and provide appropriate solutions, ensuring customer satisfaction and adherence to company policies.n4. Communication: Clearly convey information regarding products and services, actively listen to customer needs, and provide informative responses.nnRequired Skills and Expectations:nnCandidates must possess excellent communication skills to interact effectively with diverse customers. A strong ability to listen, understand, and address customer concerns is essential. Proficiency in using computer systems and handling databases is required for managing customer interactions. As a Call Center Executive, you should demonstrate patience, empathy, and a proactive attitude while handling customer queries. Being a graduate is essential for this role, and a willingness to learn and adapt in a fast-paced environment will be advantageous.

Job TitleAirport Ground StaffDepartmentAirport Operations / Passenger Services / Ground HandlingLocationHyderabadJob SummaryGround Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger Services- Welcome and assist passengers at the airport.- Perform check-in procedures and issue boarding passes.- Verify passenger identity, travel documents, and baggage.- Assist passengers with self-service kiosks and online check-in.- Guide passengers through boarding and arrival procedures.- Handle passenger inquiries, complaints, and special requests professionally.- Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.- Coordinate wheelchair and special assistance services.Boarding & Departure Operations- Make boarding announcements.- Verify boarding passes and travel documents.- Ensure passengers board according to airline procedures.- Coordinate boarding with cabin crew and flight operations.- Prepare departure documentation.- Ensure on-time departure by following operational schedules.Arrival Services- Assist arriving passengers.- Guide passengers toward baggage claim and customs.- Handle lost baggage reports.- Coordinate baggage tracing with the baggage department.- Resolve passenger service issues.Baggage Handling Coordination- Monitor baggage acceptance and tagging.- Ensure baggage complies with airline weight regulations.- Coordinate loading and unloading teams.- Report mishandled or damaged baggage.- Ensure baggage reaches the correct aircraft.Aircraft Turnaround Support- Coordinate aircraft arrival and departure activities.- Communicate with ramp staff and flight dispatch.- Ensure timely boarding and baggage loading.- Support quick aircraft turnaround.- Monitor service completion before departure.Customer Service- Deliver exceptional customer service.- Maintain a professional appearance and positive attitude.- Resolve passenger concerns efficiently.- Explain airline policies clearly.- Assist during delays, cancellations, and schedule changes.Safety & Security- Follow airport safety procedures.- Comply with airline Standard Operating Procedures (SOPs).- Ensure security regulations are followed.- Report suspicious activities immediately.- Maintain confidentiality of passenger information.- Participate in emergency response procedures.Documentation & Reporting- Maintain passenger records.- Prepare operational reports.- Complete flight documentation accurately.- Record incidents and irregularities.- Coordinate with supervisors regarding operational updates.Required QualificationsEducation- 10+2 (Higher Secondary) - Minimum Qualification- Graduate in any discipline preferred- Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.Experience- Freshers are welcome.- 0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical Skills- Knowledge of airport operations- Passenger handling procedures- Airline check-in systems (preferred)- Basic computer proficiency- MS Word, Excel, and Outlook- Documentation and record managementSoft Skills- Excellent communication skills- Strong customer service orientation- Professional personality and grooming- Problem-solving ability- Teamwork and collaboration- Time management- Multitasking capability- Attention to detail- Positive attitude- AdaptabilityPhysical Requirements- Ability to stand for extended periods.- Ability to work rotating shifts.- Fit to work in a fast-paced airport environment.- Ability to lift light baggage when required.- Willingness to work weekends, holidays, and night shifts.Work Environment- Airport terminals- Airline check-in counters- Boarding gates- Arrival halls- Customer service desks- Baggage service offices- Dynamic and high-volume operational environmentSalary (India)- Fresher: 20,000 - 28,000 per month- Experienced (2-5 years): 30,000 - 45,000 per month- Senior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

As an Airport Ground Staff member, you will play a crucial role in ensuring smooth operations at the airport. You will be responsible for assisting passengers and facilitating their journey through check-in, boarding, and arrival processes.**Key Responsibilities:**- **Passenger Check-In:** Assist passengers with the check-in process by verifying their documents and issuing boarding passes, ensuring a quick and efficient experience.- **Baggage Handling:** Manage the loading and unloading of passenger baggage, making sure items are handled carefully to maintain safety and prevent damage.- **Customer Assistance:** Provide assistance to passengers with inquiries or issues, offering clear information and resolving problems to enhance their travel experience.- **Boarding Coordination:** Help coordinate the boarding process, guiding passengers to the correct gates and ensuring that all safety procedures are followed.- **Safety Checks:** Conduct regular inspections of the ground facilities and equipment to ensure compliance with safety regulations and operational standards.**Required Skills and Expectations:**Candidates should possess a minimum education of 12th grade, and experience ranging from 0 to 6 years is welcome. Strong communication skills are essential to interact effectively with passengers and team members. Good customer service capabilities are important to handle queries professionally. A basic understanding of airport operations is advantageous. The role requires being detail-oriented and having the ability to work well under pressure in a fast-paced environment. Flexibility in working hours, including weekends and holidays, is expected.

Job DescriptionAdministration:Coordination with all the departments as per the requirementContacting Students if there are any changes in their Lecture ScheduleFollow-up calls to Students regarding the PDCs (Post-dated Cheque), missedlectures, EMIs, etc.Exams: Supervising In-house Theory Exams & Practical exams/pre-requisitecalls to students for remote examsBanking: Cash deposition/Cheque depositionAdminister the distribution & collection of lockers for staff & studentsAcademy Stock: Printing items, Toiletries, & StationeryReception:Responsible for welcoming students/visitors,/staffs at the AcademyResponsible for handling incoming callsManaging the Academy notice board & organising classroomsMaintaining attendance of students & staffChecking the hygiene & cleanliness of the entire AcademyCash Management:Handling Petty Cash of the AcademyPreparing Payment vouchers & coordinating the same with the Accounts TeamWhat are we looking for:Good Communication Skills & Extremely Logical & MultitaskingWell-versed with computer skills (MS Office, Excel, Word & PowerPoint, etc

We are looking for dedicated Ground Staff to join our team in Hyderabad. This full-time position is suitable for candidates with 0 to 3 years of experience and requires a minimum educational qualification of 12th pass. The Ground Staff will play a vital role in ensuring smooth operations at our facility.Key Responsibilities:- Customer Service: Interact with passengers to provide information and assistance, ensuring a positive experience during their journey.- Check-In Assistance: Help passengers with the check-in process, including verifying tickets and baggage handling.- Bag Handling: Ensure the safe loading and unloading of baggage, maintaining organization and preventing loss or damage.- Safety Checks: Conduct thorough checks to maintain safety and security standards in compliance with company policies.- Coordination: Work closely with other team members to facilitate a smooth flow of operations at the facility.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with customers and team members. Attention to detail is essential for handling baggage and performing safety checks accurately. A proactive attitude and the ability to work in a fast-paced environment are important. Basic computer skills are also necessary for check-in processes and reporting. A team-oriented mindset is crucial, as collaboration with colleagues is key to the overall success of our operations.

Key Responsibilities:Welcome guests warmly and assist them in seating arrangements.Present menus, take food and beverage orders accurately, and serve them promptly.Ensure guest satisfaction through attentive and personalized service.Maintain cleanliness and organization of the dining area, tables, and service stations.Handle guest complaints or queries courteously and escalate when necessary.Coordinate with kitchen and bar staff to ensure timely order delivery.Follow all food safety, hygiene, and sanitation standards as per company and FSSAI norms.Assist in table setup, buffet arrangement, and banquet service when required.Process billing and payments accurately and maintain proper cash/credit card handling.Support F&B supervisors and managers in daily operations and special events.

*HIRING NOW - CUSTOMER SUPPORT EXECUTIVE *Location:* Kukatpally, Hyderabad *Freshers & Experienced* - Both Eligible *Salary:* 14,000 - 17,000/month *Working Hours:* 8 Hours *Shift:* Rotational *One-Way Cab Facility Available**Skills Required:* Good Communication Skills Customer Handling Problem Solving Call Handling Basic Computer Knowledge *Immediate Joiners Preferred* *Interested candidates can share their updated resume or contact:** 6281696435