Customer Care Fresher Jobs in Bangalore

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsBangaloreMangaloreBelagaviBallariBidarHubaliKalaburgiKoppalMysoreShivamoggaJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

We are looking for dedicated individuals to join our team as Ground Staff in Bangalore. This full-time position is suitable for candidates with 0 to 6 years of experience and requires at least a 10th-grade education.nnKey Responsibilities: n- Customer Service: Interact with passengers to assist them with queries and provide necessary information, ensuring a positive experience. n- Baggage Handling: Responsible for the safe loading, unloading, and transportation of passenger luggage, ensuring it reaches the correct destination efficiently. n- Operational Support: Assist in various operational tasks at the airport, helping to maintain smooth processes and timely departures. n- Safety Compliance: Adhere to safety regulations and protocols to ensure both staff and passenger safety at all times.nnRequired Skills and Expectations: nCandidates should have good communication skills to effectively engage with passengers. A strong commitment to teamwork is essential, as the position requires collaboration with various departments. Attention to detail is important for handling baggage and following safety protocols accurately. Reliability and punctuality are critical, as the role involves working in a fast-paced environment. A positive attitude and a willingness to learn are important for career growth in this role.

Join our team as a Cabin Crew member in Bangalore, where you will play a vital role in ensuring a pleasant flight experience for our passengers. This full-time position welcomes candidates with 0 to 6 years of experience and requires a minimum education of 10th pass.Key Responsibilities:- Assisting Passengers: You will greet and help passengers as they board and disembark, ensuring a smooth transition and making them feel welcomed.- Safety Protocols: You are responsible for conducting safety demonstrations and ensuring all safety regulations are followed during the flight to guarantee passenger safety.- Serving Meals and Beverages: You will serve food and drinks to passengers, ensuring that their needs are met promptly and courteously.- Addressing Passenger Concerns: You will listen to and address any questions or complaints from passengers, providing assistance and resolving issues to enhance their experience.- Maintaining Cabin Cleanliness: You will help keep the cabin clean and organized throughout the flight, ensuring a comfortable environment for everyone on board.Required Skills and Expectations:Candidates should have excellent communication skills to interact effectively with passengers and colleagues. A good level of customer service skills is crucial to provide a pleasant experience. Candidates must be adaptable and able to work as part of a team in a busy environment. A positive attitude and professional appearance are important, as you will represent the airline throughout your interactions. Flexibility in working hours is expected, as flight schedules may vary.

Job Opening: Customer Service Representative - Traya Voice ProcessSalary Structure:18,000 per month - Freshers 20,000 per month - Experienced Candidates Process Type: Voice (Inbound / Outbound Customer Support) Languages Required: Hindi & English + Any ONE Regional Language (Kannada / Tamil / Telugu) About the Role We are hiring dynamic and customer-focused individuals for the Traya Voice Process. The role involves handling customer interactions, resolving queries, and delivering high-quality service experience in a structured and performance-driven environment. This is an excellent opportunity for candidates looking to build their career in customer service within a growing and stable organization. Key Responsibilities Handle outbound customer calls professionally, Provide accurate information and effective resolutions, Maintain proper call documentation and CRM updates, Adhere to quality, compliance, and process guidelines, Ensure customer satisfaction and positive experience Meet daily productivity and quality KPIs Eligibility Criteria Graduate Freshers are eligible OR Non-Graduates with minimum 1 year of customer service experience Fluent verbal communication in Hindi & English Mandatory proficiency in any ONE regional language (Kannada / Tamil / Telugu) Basic computer knowledge and typing skills Willingness to work from office (HSR Layout location)

We are looking for a motivated and friendly Customer Associate to join our team in Bangalore. As a Customer Associate, you will play a vital role in ensuring customers have a positive experience with our services.Key Responsibilities:- Customer Support: Assist customers with their inquiries and issues through various channels including phone, email, and chat to ensure their needs are met effectively.- Issue Resolution: Identify and troubleshoot customer problems, providing timely solutions to enhance customer satisfaction.- Product Knowledge: Stay updated about our products and services to offer accurate information and guidance to customers.- Documentation: Maintain records of customer interactions and transactions in our systems for better service continuity.- Feedback Collection: Gather and report customer feedback to help improve our services and overall customer experience.Required Skills and Expectations:Candidates should have strong communication skills to interact clearly and effectively with customers. A positive attitude and the ability to manage stress in a fast-paced environment are essential. Being detail-oriented will help in accurate documentation and issue resolution. Basic familiarity with computer systems and customer service concepts is expected. Previous experience is not mandatory but a willingness to learn and adapt is crucial for success in this role.

As an Airport Ground Staff member in Bangalore, your role is crucial in ensuring smooth operations and excellent customer service at the airport. You will be responsible for supporting various functions that keep the airport running efficiently.Key Responsibilities:- Customer Assistance: Provide help to passengers during check-in, security checks, and boarding, ensuring a pleasant travel experience.- Baggage Handling: Safely load and unload passengers' luggage, ensuring that all bags reach their destinations without damage.- Check-in Procedures: Assist with the check-in process by verifying travel documents and issuing boarding passes, making the process quick and efficient.- Airport Operations Support: Collaborate with team members to manage airport operations, including monitoring flight schedules and communicating with pilots and crew.- Safety and Security Checks: Conduct safety checks as needed to ensure compliance with airport protocols and regulations, maintaining a safe environment for all.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and be open to working full-time in an office environment. Strong communication skills are essential to interact with passengers and team members. A friendly and professional attitude is crucial for providing excellent customer service. You should be a team player, able to work in a fast-paced environment, and be detail-oriented to handle various tasks accurately. Flexibility in working hours is also important, as airport operations run around the clock.

We are looking for dedicated and enthusiastic individuals to join our team as Ground Staff in Bangalore. This role is essential for ensuring that our operations run smoothly and efficiently.Key Responsibilities:- Passenger Assistance: Help passengers with check-in procedures, boarding, and other travel-related inquiries to ensure a pleasant travel experience.- Luggage Handling: Manage the loading and unloading of luggage, ensuring that all bags are handled carefully and delivered to the correct destinations.- Check-in Support: Facilitate the check-in process for passengers, including issuing boarding passes and verifying travel documents, to ensure timely departures.- Customer Service: Provide excellent customer service by addressing concerns, answering questions, and offering solutions, creating a welcoming environment for travelers.- Safety Compliance: Follow safety protocols and guidelines to ensure the wellbeing of passengers and staff, maintaining a safe working environment.- Coordination with Teams: Work closely with other teams such as security and maintenance to ensure a seamless operation and assist with any operational tasks as needed.Required Skills and Expectations:Candidates should possess a minimum of a 12th-grade education. Strong communication skills and a friendly demeanor are essential, as you will be interacting with passengers daily. Must be detail-oriented and able to handle various tasks simultaneously in a fast-paced environment. Candidates with prior experience in customer service or aviation are preferred, but freshers are welcome. A collaborative attitude and a willingness to learn are crucial for success in this role.

As a Flight Attendant based in Bangalore, you will play a crucial role in ensuring the safety and comfort of passengers during their journeys. This full-time position is open to candidates with 0 to 6 years of experience and requires a minimum educational qualification of 12th pass. Key Responsibilities:- Ensure Passenger Safety: You will be responsible for briefing passengers on safety procedures and ensuring compliance with safety regulations throughout the flight.- Assist Passengers: Help passengers with boarding and disembarking, and address any queries they may have to ensure a positive flying experience.- Serve Meals and Beverages: You will provide food and drink services, ensuring that passengers are comfortable and their needs are met during the flight.- Manage Emergencies: In case of an emergency, you will take charge and execute safety protocols effectively, keeping passengers calm and informed.- Maintain Cleanliness: You will ensure the cabin and all service areas are clean and organized, creating a pleasant environment for passengers.Required Skills and Expectations:- Strong communication skills are essential for interacting with passengers and crew effectively.- A friendly and approachable personality will help in creating a welcoming atmosphere on board.- The ability to work in a team is vital, as you will collaborate closely with fellow crew members.- Basic problem-solving skills will be important for addressing passenger concerns and emergencies.- Flexibility in working hours is required, as flights may operate at different times and on weekends.

As an Air Ticketing Staff member, you will play an essential role in facilitating travel arrangements for clients. Your responsibilities will include the following:- Issuing Tickets: You will be responsible for booking and issuing air tickets based on customer requests, ensuring all details are correct to avoid any travel complications.- Customer Service: Interacting with customers is key. You will answer inquiries about flight schedules, ticket prices, and travel regulations, providing clear and friendly assistance.- Reservation Management: You will handle changes and cancellations of booked tickets, ensuring customers are informed about their options and any applicable fees.- Payment Processing: You will manage transactions, accepting payments for air tickets, and processing refunds when necessary, all while maintaining accurate records.- Collaborating with Airlines: You will communicate with airlines and travel partners for schedule updates and special promotions, ensuring you offer clients the best options available.To succeed in this role, you should possess the following skills and expectations:- Strong communication skills are essential for effectively interacting with clients and understanding their needs.- Basic computer skills are important, as you will use reservation systems and handle bookings digitally.- Attention to detail is crucial to ensure accuracy in ticketing and to prevent errors.- A positive attitude and a willingness to learn will help you grow in this role, as you will gather valuable experience in the travel industry.