Customer Support Coordinator Graduate Jobs in Navi Mumbai

Job Responsibilities :-Ticketing SystemsHelpdesk SoftwareCRM TicketingBitrix24Service Request HandlingProcess & CoordinationIssue TrackingComplaint ManagementInternal Ticket CoordinationSLA MonitoringFollow-up & Closure TrackingCross-Functional CoordinationSupport RoleSales Support TicketingOperations SupportCustomer Support CoordinationBack-office Ticket ManagementInside Sales CoordinatorBusiness Development SupportCRM & Sales Analyst (Junior)CRM SoftwareSales ProposalsQuotation PreparationPrice QuotationOrder VerificationSales DocumentationSample Order ProcessingKey SkillsTicket Assignment, Ticket Management, Bitrix24, CRM Ticketing, Task Allocation, SLA Monitoring, Internal Coordination, Follow-ups, MIS ReportingPreferred candidates from Herbal / Ayurvedic / Nutraceutical / Food Ingredient manufacturing companies with exposure to B2B sales support, CRM handling, ticket assignment, order processing, and sales coordination.

Supports the sales team by handling customer inquiries, processing orders , sending proforma Invoice Coordinating between departments to ensure smooth sales operations and client satisfaction Supports the sales team by handling administrative tasks & managing customer inquiries Processing orders and coordinating between departments to ensure smooth sales operations and client satisfaction.

Key Responsibilities: Coordinate service calls and maintenance schedules for printing machines Liaise between customers and service engineers to ensure timely service delivery Maintain service records and documentation Handle customer inquiries and follow up on service status Prepare service reports and assist in warranty and AMC (Annual Maintenance Contract) management Call up customers to check the parts requirement.Pls Note: Candidate from Mumbai, Navi Mumbai, Thane only apply.

oneabove fitness is hiring Asst.branch manager for inside sales, customer care and retention, team handling ,client retentioncandidates with experience in health, wellness and fitness industry can applyage 25 to 35 years staying in navi mumbai

Roles & Responsibility:1) Discussing with the client their travel plans.2) Preparing travel packages that are suitable for the clients needs.3) Preparing travel budget as per the specifications provided by the client.4) Making bookings and reservations of hotels, flights, and other related activities.5) Answering all the queries and questions in a professional manner.6) Researching detailed information about hotels, restaurant, cafes, and others.7) Negotiating for best pieces with the tour guides, restaurants, and rental companies.8) Maintaining a healthy relationship with the vendors and the clients as well.Requirement Skills:1) Bachelor Degree in travel, tourism or equivalent.2) Strong customer service skill.3) Language in Hindi English ( Proficient) & Marathi (Fluent).4) Strong attention to detail and organizational skill.5) Basic Computer knowledge is mandatory.

Min Experience - 5 years Candidate should be able to co ordinate for placement of Bookings with all shipping lines. Follow up for Business with clients. Should possess good communication skills and telemarketing skills. Salary will be at par with the industry standards. Candidates staying in Navi Mumbai are preferred.

Customer care after sales service handling role. Computer knowledge - MS office - word, Basic Excel sheet Attend to customer service calls on phoneNew order processing & feeding in the systemManage the work allocation thru the service management systemMake repair quotations in Tally and interact with the customer for approvalpayment follow-up if anycomplaints or grievances solvingcoordinate with the services and spares team for completion and close service callsGood in Ms Office.

Assist with order processing including receiving, processing and reviewing customer transactions and service enquiries received by phone and mail/e-mail and rectifying customer problems within ability or passing problems to higher authority. Ensure Customer delight by timely actions. Preparing Spares & Machine Quotation Making Performa Invoice/ Tax Invoice for Machine & Spares Samples Follow up & coordination follow up with customer & stores for samples Coordinating with Accounts - Details of Payment Received Follow-up with customers Tapping new customers Record feedback after order delivery Making quarterly sales reports Making monthly Gantt Charts Customers query handling and conveying to relevant teams. Collaborating with different teams for progressive outcomes. Coordinating with the sales team by managing schedules, filing important documents and communicating relevant information. Other sale & service related work. -If any. Attending Exhibitions & Conferences.

Responsibilities: Provide exceptional customer service via phone, email, and chat Resolve customer inquiries and complaints promptly and efficiently Build and maintain strong relationships with customers Identify and escalate customer issues to the appropriate team Provide product and service information to customers Process orders and handle payments Maintain accurate customer records Stay up-to-date on company products and services Adhere to company policies and proceduresRequirements: Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Proficient in Microsoft Office Suite Experience in customer service or a related field High school diploma or equivalentPerks: Medical Insurance

Job Role - Customer Service Executives Managing Customer Communications - QRC (queries, requests & complaints), inbound and outbound service calls/emails Should have zeal to service customers - responsibly provide positive customer experience Excellent verbal and writing skills - language proficiency required in English & Hindi Ability to understand customer communications and problem-solve Basic computer skills Insurance background is an added advantage Flexible to work in shifts Minimum Qualification Graduate Preferably with relevant work experience of 1 year.Work Location - Airoli, MumbaiWorking - 6 days a week

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-sets Communication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing. Task Managemento Meetings Managemento Ability to Prioritize work/task Collecting and Analyzing Data / Risk management / Critical Thinking. Printing and packaging technical knowledge will be added advantage.

Candidate must be graduate,having 1 to 2 years of work related experience in CHA and Freight Forwarding Industry.