Service Desk Job Vacancies in Navi Mumbai

We are looking for a dedicated Customer Care Executive to join our team in Juinagar. As a key member of our customer service department, you will be responsible for ensuring a positive experience for our customers. Key Responsibilities:- **Handle Customer Inquiries:** Respond to customer questions via phone, email, or chat to provide accurate information and assistance.- **Resolve Issues:** Address and resolve customer complaints or issues in a timely manner, ensuring customer satisfaction.- **Maintain Records:** Keep detailed records of customer interactions and transactions to improve service and track patterns.- **Follow Up:** Proactively follow up with customers to ensure their concerns are addressed and they are satisfied with the solutions provided.- **Provide Feedback:** Share customer feedback with the team to help improve products and services and enhance customer experience.Required Skills and Expectations:Candidates should have a high school diploma (10th pass). Excellent communication skills, both verbal and written, are essential for effectively interacting with customers. Problem-solving skills are important to swiftly resolve customer issues. Candidates should be comfortable working in a team environment and be able to adapt to changing situations. A friendly and patient attitude is crucial for handling customer inquiries and complaints. Prior experience in customer service is beneficial but not required, making this a great opportunity for those starting their careers or looking to gain experience.

Job Description:1) To handle in bond calls2)Should be able to speak in Marathi, Hindi , and Basic English3)Should be comfortable working in rotational shift.Typing Speed:1)Minimum 20 w.p.m and 90% AccuracyExperience:1)Fresher PreferredQualification:1) Minimum GraduationNote:1) Pick up and Drop facility available 2) 1 rotational week off3) Male candidates preferred

Apeejay Education requires Front Office cum Admission Counsellor for its School located at Navi Mumbai.Summary of Job : The incumbent will be the first point of contact . She will be responsible for handling walk-ins (Parents/visitors), attending calls, queries, managing the front office etc.Job Responsibilities:Providing administrative support to school principals by managing various administrative activities and follow ups ad requiredCoordinating school events such as parent meetings, school plays, and field tripsCollecting and distributing mail and messages to teachers and staff membersMaintaining visitor Registers, answering their queries and keeping record .Ensure Regular follow up happens on queries and updating in recordTransferrin calls to appropriate department.Receiving, processing, and responding to admin related paperwork such as enrollment forms, disciplinary notices, and letters from parents or guardiansResponsible for keeping all the stationary items up to dateResponsible for upkeep of Reception AreaADMISSIONS:-Cold Calling / converting walk in leads to admissionsRegular follow up with parents and updating the tracker on regular basisFixing up appointments with Principal for further closureDaily updating on CRM softwareJob Knowledge (Prerequisite)Proven working experience as a Front Office & admission counsellorConvincing abilitiesExcellent interpersonal skillsAptitude in decision-makingHandling EPABX systemIf interested, please email your cv at taranmeet.kaur@apeejay.com .

Job Description: Front Desk Management: Greeting visitors, answering phones, taking messages, directing calls, and managing incoming and outgoing mail and packages.

Handling Senior level management clients to mid level authorities with a good convincing power to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.Hiring and training sales staff and ensuring staff meets their quotas and goals.Managing budgets for expenses like bonuses, marketing, and travel.Making the company's products and services as attractive to potential customers as possible.Ensuring adherence to laws, regulations, and policies.Sales Coordinator Requirements:A bachelor's degree in business administration or a related field.3 or more years experience in sales.Good team development and leadership skills.Computer literacy.Good administrative, organizational, and problem-solving skills.Excellent communication, sales, and customer service skills.The ability to multitask, work in a fast-paced environment, and meet deadlines.Current knowledge of industry trends and regulations.

Essential Duties and Responsibilities: Resolve customer tickets over m-desk/ ERP, calls and social media. Quick turnaround time to answer customer queries and update tickets Identify and assess customers needs to achieve customer satisfaction Follow communication procedures and guidelines Go the extra mile to engage customers and keep them happy Collect feedback and collaborate with departments to bring in impactful solutions Maintains customer records by tracking and updating information. Research, identify, and resolve customer complaints using relevant software Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned

Excellent Spoken English skills.Logging call received by Business Users from Email/Phone/WebHardware fault diagnosis & isolation on desktops / laptops.OS Support on Windows 7, Windows 10 & other System Software support.Software Support on MS Office, O365, Office Automation, Anti-virus software & E-Mail Client(Outlook).Providing Remote Support to the calls loggedConfigure / troubleshoot Network connectivity of desktops / laptopsTroubleshooting issues related to Internet, Intranet.Laptop/Desktop Encryption Support.Configuring the printers & resolving print related issues of the users.Support for VPN connectivity support.Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.Co-ordinate and escalation with other support groups.

We are looking for 1 IT Engineer Post in mahape, with deep knowledge in Networking, Desktop Support, Service Desk, SQL,IT Helpdesk and Required Educational Qualification is : Diploma, Other Bachelor Degree

ANZEN Technologies Pvt. Ltd. is a one stop solution for industry-leading services, solutions and products in the Cyber Security, IT Governance, Risk Management, and Compliance space. We provide End to End security services & consultancy to sectors, ranging from Critical Infrastructure Installations to BFSI, eCommerce, IT/ITES, Pharmaceuticals and many more. We are strongly positioned to understand your needs and deliver the right panacea to your security and compliance requirements. We have established Information Security Management Framework for clients from a wide gamut of industries.Below is the JD-Quickly identify an attack, minimize its effects, contain damage, andremediate the cause to reduce the risk of future incidents.Contact Person- Arpita Singh

Service Desk Engineer.Required Personal SkillsGood communication skillsReliable, on-time, personable, and customer-focusedComfortable working in rotational shift and Week days.Required Technical Skills:Ability to diagnose and resolve basic technical issuesGood understanding of computer systems and other tech productsCustomers seeking technical assistance over the phone or email.Perform remote troubleshooting through diagnostic techniques and pertinent questionsExperience providing application supportGood Understanding of networking technologiesCertification :Cisco CCNA 200-301Pre-Requisites:-Own Laptop/Desktop and Broadband Network Connection

Job Description: Administrative Support: Maintaining office supplies, managing schedules, coordinating meetings, organizing files, and performing data entry tasks.