Customer Support Coordinator Graduate Fresher Jobs in Navi Mumbai

Roles & Responsibility:1) Discussing with the client their travel plans.2) Preparing travel packages that are suitable for the clients needs.3) Preparing travel budget as per the specifications provided by the client.4) Making bookings and reservations of hotels, flights, and other related activities.5) Answering all the queries and questions in a professional manner.6) Researching detailed information about hotels, restaurant, cafes, and others.7) Negotiating for best pieces with the tour guides, restaurants, and rental companies.8) Maintaining a healthy relationship with the vendors and the clients as well.Requirement Skills:1) Bachelor Degree in travel, tourism or equivalent.2) Strong customer service skill.3) Language in Hindi English ( Proficient) & Marathi (Fluent).4) Strong attention to detail and organizational skill.5) Basic Computer knowledge is mandatory.

Responsibilities: Provide exceptional customer service via phone, email, and chat Resolve customer inquiries and complaints promptly and efficiently Build and maintain strong relationships with customers Identify and escalate customer issues to the appropriate team Provide product and service information to customers Process orders and handle payments Maintain accurate customer records Stay up-to-date on company products and services Adhere to company policies and proceduresRequirements: Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to work independently and as part of a team Proficient in Microsoft Office Suite Experience in customer service or a related field High school diploma or equivalentPerks: Medical Insurance