€¢ Assist with order processing including receiving, processing and reviewing customer transactions and service enquiries received by phone and mail/e-mail and rectifying customer problems within ability or passing problems to higher authority.
€¢ Ensure Customer delight by timely actions.
€¢ Preparing Spares & Machine Quotation
€¢ Making Performa Invoice/ Tax Invoice for Machine & Spares
€¢ Samples Follow up & coordination follow up with customer & stores for samples
€¢ Coordinating with Accounts - Details of Payment Received
€¢ Follow-up with customers
€¢ Tapping new customers
€¢ Record feedback after order delivery
€¢ Making quarterly sales reports
€¢ Making monthly Gantt Charts
€¢ Customers query handling and conveying to relevant teams.
€¢ Collaborating with different teams for progressive outcomes.
€¢ Coordinating with the sales team by managing schedules, filing important documents and communicating relevant information.
€¢ Other sale & service related work. -If any.
€¢ Attending Exhibitions & Conferences.