Customer Representative Graduate Experience Jobs in Kolkata

Leading Chemical Trading Company at Salt Sec 5 KolkataJob Description: Sales Representative for PVC Chemical Trading CompanyPosition: Sales Representative for Chemical or Piping Industry preferredLocation: Kolkata Salt lake/BangurDepartment: Sales and MarketingKey Responsibilities:* Sales and Business Development:o Identify and target new business opportunities within the PVC industry.o Develop and maintain relationships with new and existing customers.o Conduct market research to identify potential clients and industry trends.* Sales Strategy and Planning:o Develop and implement sales strategies to achieve company targets and objectives.o Collaborate with the marketing team to create promotional materials and campaigns.o Track and report on sales performance, providing insights and recommendations for improvement.* Product Knowledge and Training:Maintain an in-depth understanding of PVC chemical products and their applications* Administrative Duties:o Prepare sales reports, forecasts, and budgets.Salary - 35000kInterested candidates share me your resume at 7687019485

Urgently need customer relationship executive for a reputed real estate company.

**Requirements: **1. Excellent English grammar with a typing speed of 50 wpm and high fluency inspoken English with an accent.2. Graduate degree required.3. Proficient English-speaking skills.4. Relevant experience in eCommerce end-to-end operations.5. Only candidates with experience in the relevant field may apply.6. Final interview round will be conducted with client representatives.**Responsibilities: **1. Respond to customer inquiries via chat, email, and phone promptly andprofessionally.2. Assist customers with order placement, product inquiries, account management,and issue resolution.3. Provide accurate and detailed information regarding company products, policies,and procedures.4. Handle customer complaints and resolve conflicts effectively and efficiently.5. Troubleshoot technical issues and escalate complex problems to appropriatedepartments.6. Ensure customer satisfaction by going above and beyond to meet their needsand expectations.7. Document all interactions with customers accurately in the CRM system.8. Collaborate with other team members to improve processes and enhance theoverall customer experience.9. Stay updated on industry trends and product knowledge to better assistcustomers.**Key Skills: **1. Excellent communication skills, both written and verbal.2. Strong problem-solving abilities.3. Ability to remain calm and composed under pressure.4. Attention to detail and accuracy.5. Empathy and patience when dealing with customers.6. Ability to multitask and prioritize tasks effectively.7. Proficiency in MS Office and CRM software.

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 2.00 pm to 12.00 am Mon-FriSalary 3-4 Lacs P.A.

- Handling customer inquiries and providing appropriate solutions or responses.- Processing orders, returns, and exchanges.- Maintaining accurate records of customer interactions and transactions.- Resolving customer complaints and issues in a timely manner.- Communicating with customers via phone, email, chat, or in-person.- Collaborating with other departments to ensure customer satisfaction.- Following company policies and procedures.- Upselling or cross-selling products or services when appropriate.- Providing feedback to management to improve customer experience.- Maintaining a positive and professional attitude at all times.

Customer service job, need to answer the customer queriesNo sales No target, Customer will call and the CCE will have to attend the queries and resolve them.Should have basic computer knowledge.Fixed shift Candidate from Kolkata are only applicable to apply.

DATASTRAW BRAND SUPPORT CHAMPION JOB DESCRIPTIONAbout the jobAs a Brand Support Champion (BSC), you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients and delivering an exceptional experience.You must have impeccable reading and writing skills and communication (English) skills.The ideal candidate is empathetic and understands how to resolve customer queries in a prompt and efficient manner. The candidate must also be well-versed or willing to learn and use various tools. You will have opportunities to grow into other roles as the company continues to evolve.This role is specifically for women support agents for the Beauty and Wellness sector. You must be willing to spend time learning about the products and their features.ResponsibilitiesThe candidate should be a dedicated and smart worker with multi-tasking abilities and oriented towards customer satisfaction. The candidate should be willing to work in a 24*7 kind of work environment and should be flexible with shifts.Responsible to support day-to-day queries via voice calls and chats.Excellent call and email etiquette; excellent verbal, written, and interpersonal skills.Effective problem-solving skills, including decision-making, time management, and immediate prioritization of tasks.Assists customers with product selection, answer questions empathetically and suggests various product options that are available.Knows how to respond to negative comments/ queries.QualificationsAt least 1 year of support experience (Preferred)Excellent communication skillsFluent in English & Hindi (Other languages known would be an added bonus) Cool Stuff You'll GetThe opportunity to work with a talented team on a powerful mission to help businesses grow and scaleWork from homeFlex work scheduleJob Type: Full-time

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 3.00 pm to 12.00 am Mon-Fri 11.00 am to 3.30 pm SatOR 2.00 pm to 12.00 am Mon-Fri